CERT IVLEADERSHIP

www.bar r ingtongroup.com.au

MANAGEREWARDS

ALL ABOUTSERVICE!

BUILDING A TEAM

GROWING LOYALTY

VIP HOST

MAN

AGEM

ENT

PROGRAM

MANAGEMENT

Barringtons haveteamed up with the Drop to deliver a

VIP HOST MANAGEMENT PROGRAM the first course of its kind to be designed

specifically for the Australian gaming market.

The program is a combination of accredited and non-accredited training focusing on the areas of customer

service and the understanding of loyalty programs. Combinedwith an extensive leadership program, the course will help developand enhance skills in leading and managing your team while building

your service standards and loyalty programs

To qualify you will need to have worked in a customer servicebased role in the club or hotel industr y for at least three (3) years

with some supervisory experience, the course would suit:

Upon successful completion, students will obtain a nationally accreditedCer tificate IV in Leadership and Management (BSB42015) as well as an industr y

recognised Cer tificate in VIP Host Management.

Grow your knowledge and build loyalty in your venue to helpimprove the bottom line.

This training is subsidised by the NSW Government . Barringtons RTO Provider Number 91317

• General Manager / CEO• Operations Manager

• Gaming Manager/Coordinator/Analyst• Membership Manager/Coordinator

• Loyalty Program Manager/Coordinator• Duty Manager/Supervisor with gaming/customer service por tfolio

• Gaming Team Leader/Customer Service Team Leader

For more information contact you Barringtons Representative oremail | tanya.hill@barringtongroup.com.au

BSB42015

Version 2.0

BEST PEOPLE. BEST PRACTICE. BEST CHOICE.www.bar r ingtongroup.com.au

VIP Host Management Program

OutlineThis qualification reflects the role of individuals who use a broad range of customer ser vice and leadership skil ls and have a sound knowledge of club/hospitality operations and requirements.

The course consists of 12 accredited units (4 core and 8 elective), as well as wide array of non-accredited course topics related to VIP host management, loyalty and customer ser vice excellence . We will tackle controversial issues and students are encouraged to share some of their challenges for the group to workshop and discuss.

INTRODUCTION TO VIP + FOUNDATIONS OF TEAM BUILDING Monday 11th & Tuesday 12th February 2019 – Sydney based venueVIP Ser vice… what is it and how is it different? | Building your team | Setting the standards | Pr ivacy and discretionShow leadership in the workplace BSBMGT401Implement operational plans BSBMGT402Lead team effectiveness BSBLDR403Develop Work Pr ior ities BSBWOR404

GROWING LOYALTY + LEADING YOUR TEAM IN THE PROCESSMonday 29th & Tuesday 30th April 2019 – Sydney based venueTypes of loyalty programs | Maintaining transparency | Poaching customers – pros and consIndustr y collaborations – uti l ising them to your benefit | Implementation, growth and restructure of VIP programsDemographics – understanding your marketLead effective workplace relationships BSBLDR402 Communicate effectively as a workplace leader BSBLDR401

MEASURING & MANAGING YOUR REWARDS + DEVELOPING YOUR TEAM AND DRIVING INNOVATIONMonday 17th & Tuesday 18th June 2019 – Sydney based venueDeveloping strategies to increase customer loyalty | Structur ing and conducting focus groupsBuilding and maintaining ongoing relationships with your customers | Essential ser vices | Frequency vs ValueReturn on Investment – measur ing your rewardsDevelop teams & individuals BSBLED401Lead a diver se workforce BSBLDR404Implement continuous improvement BSBMGT403Promote innovation in a team environment BSBINN301

IT’S ALL ABOUT SERVICEMonday 19th & Tuesday 20th August 2019 – Sydney based venueBuilding and developing SOPs with your ser vice team | Dealing with difficult VIP customersSetting and managing VIP ser vice expectations | Identifying and rewarding new or potential VIP customersReviewing your customer exper ienceCoordinate implementation of customer ser vice strategies BSBCUS401Address customer needs BSBCUS402

CROWN EXPERIENCE – VIP EVENTS + GETTING THE MOST FROM SYSTEMSMonday 28th & Tuesday 29th October 2019 – Crown Casino, Melbourne, final training experiences + Graduation DinnerDesigning and hosting VIP events | Using technology to grow your loyalty | Pr ior itising VIP ser vice using your systemsGetting the most out of your gaming system | Looking to the future – where is it al l heading?

VIP Host Management: 2019 / 1 - 79543

Eligible NSW Students - Enrolment Fee of $2,750 per person

Outside NSW Students - Enrolment Fee of $3,750 per person

Crown Experience/Graduation is included in the enrolment price, however only students who have successfully completed the previous four sessions and related assessments will be eligible to attend.

(A payment plan is available of 10 x $300 instalments for eligible NSW students or $400 for others)

12-month subscription to The Drop included for all students