managed services ppt -new
TRANSCRIPT
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Remote Infrastructure ManagementRemote Infrastructure Managementfor Business Needsfor Business Needs
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About Allied Digital Services Limited
Total IT Infrastructure Solutions and Managed Services Provider
Profitable since incorporation in 1995; growing at a CAGR of ~58%
Global Operations – offices in India, Pan USA and Australia, 2000+
customers
Unique Direct Presence – in 132 locations in India & 24 locations in USA
through >3200 employees
Public Limited Company listed in BSE & NSE in India
Unique “Hybrid” Service Delivery’ – On-site, Off-site & Off-shore services
Wide Clientele: across various business verticals – BFSI, Telecom, Retail,
Aviation, Manufacturing, Services, Energy, e-Governance and Hospitality
Global Experience: successfully executed Projects In UK, USA, Australia,
Singapore, Hong Kong, Malaysia, Thailand, Yemen, South Africa, Ghana,
Nigeria, Nepal, Sri Lanka & Zimbabwe
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En Pointe Global Services – Company Overview
En Pointe Global Services is a IT solutions & service provider to small, medium and large enterprises
Established in 2008 as a Spin-off of En Pointe Technologies
Privately Held Delaware Limited Liability Corporation (LLC)
3 Years of Industry Experience
Over 365 Employees Nationwide
27 Locations Nationwide
$40 Million in Annual Revenue
80.5% Majority Stake Acquired by Allied Digital of India
19.5% Minority Stake Owned by En Pointe Technologies
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Our Vision, Mission & Core Values
Vision
To be a world-class IT services and Solutions Provider by applying 3 mega-forces within the organization continually by :
Developing technological depth Enhancing resources, reach & infrastructure Using the best practices for Operational excellence
Mission
We will operate as a global organization, obsessed with customer needs, devoted to building lasting partnerships and acting with integrity, honesty and a spirit of co-operation with customers, suppliers, staff & stake holders.
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Our Line of Businesses
SOLUTIONS
Integrated Solutions• Intelligent Building Management Solution• Integrated Physical Security Solution
Enterprise Computing • Enterprise Servers, Storage• Virtualization & Consolidation • Information Security,• Messaging & Collaboration• Enterprise Management Solutions• Disaster Recovery Solutions
Networking & Communication • Premises Distribution System • Enterprise Switching• Wireless & WAN Solutions • VoIP, IP Telephony, Video On Demand• IPTV & Broadband Solutions
SERVICES
Infrastructure Management Services• IT Helpdesk, Data Center Support Services• Desk side/End User Support Services• Total IT Operations Outsourcing• Enterprise Management Services
Remote Managed Services
• Network Operation Center- Remote Desktop / Server / Network Management
• Security Operations Center- Information Security Surveillance Services- Security Device Lifecycle Management- Security Consulting & Professional Services
Technical BPO
• RTB/Carry-In Support, RMA / Part Logistics • On-Site Incident Based Support
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Countrywide Presence (India)
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Our Presence - USA
Corporate Office
En Pointe Logistics Centre
Sales / Services
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About our Remote Management Centre
State-of-the-Art Remote Management Centre (NOC & SOC) in India
ISO 27001 Certified Facility and Operations
Member Organization of MSP Alliance – International Association of Managed Services
Providers
ITIL/ITSM based Service Delivery processes
ITIL foundation certified Service Delivery Management Team
Best-of-Breed Enterprise Management Tools for Remote IT Infrastructure Management
Services
Robust Service Desk Ticketing System (CLARIFY – AMDOCS) integrated with all the EMS tools
100+ Worldwide Customers and 140,000+ devices under management
24x7 Toll-free Phone support available to customers in India, USA & Australia
Flexible and customizable Service Delivery Model to meet specific needs of the customer
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About our Remote Management Center
• 24X7 physical security and surveillance, biometric protection, proximity reader, Video Surveillance
• World Class Network Security, Active Firewalls, IDS, IPS, Security Audits & penetration testing to ensure network is intrusion free.
• Best of breed tools, hardware, platforms• 24X7 NOC and helpdesk, Highly trained personnel.
• N+1 Redundancy on all mission - critical platforms & systems• World-class Monitoring, Management Tools & platforms to ensure continuous surveillance• Backed by an industry leading SLA
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Remote Management Center - Snapshot
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Remote Management Services – Capabilities
24 / 7 Network Monitoring & Management
Capacity for more than 6 million
events per year
Global Alliances & Partnerships
Remote application
support
Global Coverage
ITIL basedservice delivery
Database management
Seamless Global call Management
Systems
24:00
03:00
06:00
09:00
12:00
15:00
18:00
21:00
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Remote Management Services – Technology Skills
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Our Customer Case Studies
India’s largest Public Sector Bank improves its IT infrastructure at Corporate Office
with around 2000 users using different Banking Applications along with E-Mail and
Internet
India’s largest Private Sector Bank manages & secures their End user Infrastructure
(Asset Management and End point security solution) with more than 45,000 end
user systems spread across more than 1,000 locations in India
One of the top 5 Global Consulting Firms consolidates their data & applications at
centralized data center to improve security, manageability and integrity of their
newly acquired consulting firms
India’s largest Telecom Services Provider having GSM and CDMA services enhances
their GSM value added services portfolio to acquire significant market share
India’s leading chain of five star hotels becomes “Hotspot” for business travelers
providing secure, flexible wireless internet access throughout the hotel facilities for
guests. India’s 3rd out of top 5 banks improves efficiency and security of payment
processing (CTS) by sorting thousands of cheques and process the payment across
presenting and drawee bank on the same day
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Our Technology Certifications
Unisys
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Our Technology Certifications
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Our Awards & Accolades
‘Best Managed ServicesProvider’
CRN Excellence Awards 2009
‘Fastest Growing SystemIntegrator’
Dataquest Awards 2009‘Best under a Billion Dollar
Company’Forbes Magazine Dec., 2008
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Our Customers - USA
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Our Customers - USA
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Our Customers - International
RETAIL
BFSI
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MANUFACTURING
GOVERNMENT
Our Customers - International
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AVIATION
TELECOM
Our Customers - International
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EDUCATION
Our Customers - International
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Peace & Efficiency
• Peace of Mind
– A Proactive 24x7x36 5 Network Monitoring and Management Service
– A Secure Computing Environment
• Increased Operational Efficiency
– To Insure that Critical business processes and services are highly available (Email, Printing, Line of Business Applications, Remote Office Connectivity)
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• Increased Response and Resolution Time for All User Issues
– The Technology framework Deployed at our end helps resolve issues – Proactively
– A Remote Service Desk to deliver Response and Resolution much more quickly than an onsite-only support process allows
– To eliminate the need to wait for an onsite service call
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• IT Cost Savings A Proactive hardware and software maintenance, patching and
updating process to eliminate high emergency repair costs
• Ability to Budget for IT Costs A Fixed-Fee Proactive IT Support Plan
• Mitigate Business Risk An effective Data Protection plan and process Monitor and manage regulatory Compliance needs Business Continuity Planning in the event of Disaster
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Support
• Gain peace of mind with our blend of managed technical support services specifically designed to allow you to focus on running your business.
• Our support services increase your staff’s efficiencies and productivity while mitigating your business pain and risks for one low, fixed monthly fee without any surprises, hidden costs or the hassle and expense of hiring your own full time IT staff.
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How Can We Help You?
• As your Trusted Advisor and virtual IT, we become your team of trained, certified professionals who quickly and effectively eliminate your IT problems and continually introduce you to new solutions aimed at reducing your costs, improving your efficiencies and mitigating your business risks.
• Professional and IT Consulting Services for:
BFSI Healthcare Manufacturing Telecom
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Cost(in 1000’s)
Time
8am 10am 11am 12pm 1pm9am 2pm 3pm 4pm
User arrives at the office
6am 7am
Escalates to Service Provider for help
SP arrives
SP runs diagnostics
Outage occurs$ 2
$ 4
$ 6
$ 8
$ 10
$ 12
$ 14
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Cost
Time8am 10am 11am 12pm 1pm9am 2pm 3pm 4pm6am 7am
We detects outage
One incident handled by Our Service pays for the entire year of service
One incident handled by Our Service pays for the entire year of service
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Our Preventive Maintenance
• Real time health checks (e.g. event log, disk space, cpu
monitoring)
• Patch Management
• Anti-virus updates
• Back-up verification
• Updates to address system security vulnerabilities
• Configuration and Change management
• Consulting recommendations
• Compliance Monitoring
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What will We do for your Business?
• Maximize Business Continuity
• Maintain uptime at a predictable, monthly cost
• Provide your business strategic technical insights
• Secure your business from hackers or disgruntled employees.
• Gain a “Virtual IT” Department of Professionals
• Deliver Peace of mind
• Allows you to run your Business, not your network
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What will We do for your Business?
• Conduct a Business and Technology Assessment
• Deliver Business and Technology Summary Report and
Recommendations
• Implement Recommendations
• Deliver an Our Solutions Package
• Perform Proactive Maintenance and Support and Seek
Out and Present Beneficial Technology Solutions
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Contact Information
• Sabu Chandran• Ph:• Email:
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