managed services_concorde_2016

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ABOUT CONCORDE Infinitely Better IT Services, Solutions and Support. Concorde IT Group is one of the UK’s leading IT support and services providers, delivering Managed Services to businesses across the country. We innovate. We collaborate. We deliver service excellence. MANAGED SERVICES IT Management Simplified ABOUT CONCORDE Infinitely Better IT Services, Solutions and Support. Concorde IT Group is one of the UK’s leading IT support and services providers, delivering Managed Services to businesses across the country.

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Page 1: Managed Services_Concorde_2016

ABOUT CONCORDE

Infinitely Better IT Services, Solutions and Support.

Concorde IT Group is one of the UK’s leading IT supportand services providers, delivering Managed Services to businesses across the country.

We innovate.We collaborate.

We deliver service excellence.

MANAGED SERVICES

IT Management Simplified

ABOUT CONCORDE

Infinitely Better IT Services, Solutions and Support.

Concorde IT Group is one of the UK’s leading IT supportand services providers, delivering Managed Services to businesses across the country.

Page 2: Managed Services_Concorde_2016

COST EFFECTIVE Cost effective service delivery

FLEXIBLEFlexible contract SLAs

BEST TECHNOLOGY Best of breed technology

CLOUDSOLUTIONSOn premise or Cloud solutions

With over 50 engineers and technical staff around the UK, Concorde IT Group offers various levels of hardware cover; from regular office hours to full 24 hours a day, 7 days a week, 365 days a year. A dedicated technician can be based at your site as an extension of your own IT team, minimising the time between logging a call and resolution.

INFRASTRUCTURE MANAGEMENT

Drawing on over 30 years of experience, the Concorde team provides the expertise and the teamwork to ensure the smooth delivery of our products and services; from consultancy and procurement, to installation and on-going support. Our technical experts hold the highest accreditations in the services that we offer.

We are available 24 hours a day, 7 days a week

EXPERTS ACROSS THE UK

FULLY MANAGED SOLUTIONSTraditional break fix though to fully managed solutions

•Cost effective service delivery•Best of breed technology

Page 3: Managed Services_Concorde_2016

MANAGED CLOUDSERVICES

FlexCloud, the world’s number one integrated infrastructure delivers pre-validated storage, networking and server technologies. Concorde IT Group can integrate this flexible solution within your IT system, increasing IT agility with minimal disruption and reduced administration time and total cost of ownership.

Flexible Service Level Agreements (SLAs) ISO 9001 Quality Management accredited

STORAGE FLEXCloud

24/7 MONITORING

AND MANAGEMENTBASED IN

THE UK

SECURE

.

Data storage underpins all aspects of IT, and our solutions are underpinned by technology from some of the world’s leading manufacturers. Concorde IT Group can deliver solutions of all sizes: on-premise, off-premise, within customer data centres, in our own enterprise FLEXCloud or a hybrid. We work with you to design the right storage platform for your needs.

FLEXCLOUD IMPROVES YOUR IT FLEXIBILITYBy bringing together best of breed technologycomponents from NetApp, Cisco and VMware,FLEXCloud operates as an extremely cost-efficient,flexible and reliable Cloud based solution

Your IT services from our 24/7 data centre

Consumption-based cloud model

•Cost Effective•Secure•Flexible

Page 4: Managed Services_Concorde_2016

NETWORKING AND SECURITY

From wireless to WAN or LAN, Concorde IT Group Network Services deliver the peace of mind that your network is secure,reliable and maintained without the need for specialist internal IT knowledge or resources. Our services, which cover the full range of remote control and access point configuration, management, support, monitoring, and maintenance, ,can be delivered on site, or delivered remotely.

VIRTUALISATION

By aggregating your IT hardware into a flexible pool of resources including CPU, memory, storage and networking, your IT department will be able to provide computing resources on demand. Our virtual servers and desktop solutions allow you to host multiple operating systems and multiple applications locally and in remote locations.

Multiple operating systems and multiple applications locally and in remote locations.

We place great importance in the long term relationships we hold with our clients and believe that in order to be effective, IT should be all about the customer and all about choice.

Page 5: Managed Services_Concorde_2016

MOBILITY

With Concorde IT Group Managed Remote Access Services businesses can maximize business continuity by providing simple, flexible and secure methods of corporate network access to remote users. This allows employees to perform key functions, work with critical corporate applications, print locally or remotely, and share documents: freeing you from traditional physical and geographical limitations.

BACKUP AND REPLICATION

TO

TRANS ACTION

TRANS ACTION%

FROM ACCOUNT NUMBER

For consultancy based projects, our Professional Services team can scope out your requirements, help you to choose the right technologies, design and deploy a full solution to meet your existing and future needs.

Solutions to meet your business needs

We provide a continuous back-up solution of critical file systems meaning that if disaster strikes, you can effectively turn back time! We analyse the types of data you have, offering a bespoke solution with pay-as-you-go model; you pay for what you use monthly, quarterly, or annually.

Page 6: Managed Services_Concorde_2016

OUR CLIENTS SAY IT BEST

The fact that many of our customers have been with us since the beginning tells its own story. From enterprise clients such as Yorkshire Water, Tata Steel, Johnsons Cleaners, Reuters and DHL through to Chester Zoo, DFS, PDP Couriers, Interserve Working Futures and Saint Gobain - they all put their faith in Concorde as their trusted IT Partner, and stay with us.

Chester Zoo“We chose Concorde because they listened to our needs and o�ered the perfect �t solution. It combined a feature rich product that ticked all of our boxes and having looked into the WatchGuard Enterprise Class models, we realised that their products were right for us. We received everything we needed and all with their support.”

care plus

NHS Care Plus“Concorde IT were the perfectpartner for assisting with the delivery of our design. Their knowledge of current hardware and software complimented the design aspirations.”

Leeds Building Society“Concorde’s high value, cost e�ective proposition con�rmed their team’s ability and commitment to deliver the services we need.”

Interserve“We’re con�dent that we’re in good hands and that Concorde will go the extra mile to meet our expectations. They keep us up to date with ever changing technologies.”

Leeds

We understand that whatever your business or industry, your requirements are unique and so we tailor our services accordingly. Our customers are able to choose from a comprehensive range of solutions with common goals: more affordable, flexible and efficient IT.

Page 7: Managed Services_Concorde_2016

EXCEPTIONAL CUSTOMER SERVICE

Working with, or as, your IT department, our service delivery ethos places specific emphasis on getting it right the first time. This means that we’re flexible in our approach and put together realistic contracts that meet your business needs, your budgets and fulfil your business goals.

HEAD OFFICEConcorde House, Wakefield Road, Ossett,West Yorkshire, WF10 9JS

NORTH WESTBlackburn Technology Management Centre,Challenge Way, Blackburn, BB1 5QBMIDLANDSGateway House, 4 Penman Way, Grove Business Park, Enderby, Leicester, LE19 1SY

SOUTHERN2nd Floor, 1 Furzeground Way,Stockley Park, Uxbridge, UB11 1BD

SCOTLANDThornliebank Industrial Estate, Glasgow, G46 8JH

HEAD OFFICE

SOUTHERN

MIDLANDS

NORTH WEST

SCOTLAND