Chapter 1 Assignment : Introduction to Management and Organizations1. Explain how managers differ from non-managerial employees. Managers are employees who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals

2. Discuss how to classify managers in organizationsFirst-line Managers Are at the lowest level of management and manage the work of non-managerial employees.Middle Managers Manage the work of first-line managers.Top Managers Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization

3. Define management(Efficiency)Getting the most output for the least inputs and (Effectiveness)Attaining organizational goals

4. Explain why efficiency and effectiveness are important to managementefficiency provides low resource waste and effectiveness provides high goal attainment

5. Describe the four functions of managementPlanning;Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities.Organizing;Arranging work to accomplish organizational goals.Leading;Working with and through people to accomplish goals.Controlling;Monitoring, comparing, and correcting the work

6. Explain Mintzberg's management rolesInterpersonal Roles;Figurehead,Leader,Liaison.Informational Roles;Monitor,Disseminator,Spokesperson.Decisional Roles;Disturbance handler,Resource allocator,Negotiator.

7. Describe Katz's three essential managerial skills and how the importance of these skills changes depending on managerial level.Research by Robert L. Katz concluded that managers needed three essential skills. These are technical skills, human skills, and conceptual skills. Technical skills are the job-specific knowledge and techniques needed to perform specific tasks proficiently. Human skills involve the ability to work well with other people both individually and in a group. Conceptual skills are the skills managers use to think and to conceptualize about abstract and complex situations.Technical skills tend to be more important for lower-level managers. This is because lower-level managers typically manage employees who use tools and techniques to produce the organization's products and services.Human skills are equally important at all levels of management, because all managers must deal directly with people.Conceptual skills are most important at top levels of management. Managers at top levels must use conceptual skills to see the organization as a whole, to understand the relationships among various subunits, and to visualize how the organization fits into its broader environment.

8. Describe the characteristics of an organization.A deliberate arrangement of people to accomplish some specific purpose (that individuals independently could not accomplish alone).

9. Explain how the concept of an organization is changing.when it is dynamic, flexible, skills-focused, works on defines tasks, team oriented, customer oriented, employees participate in decision making, work anywhere anytime.

10. Describe the current trends and issues facing managersGlobalization,Ethics,Workforce Diversity,Entrepreneurship,E-business,Knowledge Management,Learning Organizations,Quality Management.

11. Explain why customer service and innovation are important to the manager's jobThe Increasing Importance of CustomersCustomers: the reason that organizations existm,managing customer relationships is the responsibility of all managers and employees.Consistent high quality customer service is essential for survival.Innovation,Doing things differently, exploring new territory, and taking risks,Managers should encourage employees to be aware of and act on opportunities for innovation.

12. Explain the universality of management conceptThe universality of management,Good management is needed in all organizations

13. Discuss why an understanding of management is important even if you don't plan to be a manager.

The Value of Studying Management;The universality of management,Good management is needed in all organizations.The reality of work Employees either manage or are managed.Rewards and challenges of being a manager Management offers challenging, exciting and creative opportunities for meaningful and fulfilling work.Successful managers receive significant monetary rewards for their efforts.