management development programme 2016-17 · consider levels of need for professional intervention...

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Management Development

Programme 2016-17

Children’s Services

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Introducing the Children’s Services management development programme 2016-17

From the Head of Children’s Services Carole Payne

I am pleased to introduce the Children’s Services management development programme 2016-17. The role of the manager is pivotal to ensuring that children and families receive the support they need. As we continue to transform our services and respond to the feedback from the recent Ofsted inspection of Children’s Services, the role of the manager continues to be a key factor in our success. The management development programme has been designed to support you to meet the challenges of the role, as we work together to raise the quality and consistency of our practice across Children’s Services. Development opportunities fall into 4 categories: Induction Opportunities which every member of staff in the Service required to complete to meet the requirements set out by the Service or Council. If there are any courses in this section you have not completed already, you should ensure you do so as quickly as possible. Mandatory Opportunities which every manager in the Service is required to complete to meet the requirements set out by the Service or Council. If there are any courses in this section you have not completed already, you should ensure you do so as quickly as possible.

Core Opportunities which have been developed to meet the needs of managers in Children’s Services. You are strongly encouraged to participate in these. Places may be subject to availability. Optional Opportunities which could enhance your knowledge and skills, but are not essential to your role. I hope that you will benefit from the opportunities available to you, and provide very honest feedback to enable us to review and adjust the programme in the future.

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Index of development opportunities Induction

Corporate induction Page 5

Welcome Page 5

Awareness of child abuse and neglect (core) Page 6

Safeguarding children and young people from abuse by sexual exploitation Page 6

Safeguarding processes Page 7

Practice framework for assessment and intervention Page 8

Neglect – the challenge for inter-agency working Page 9

Social Services Information Database (SSID) Page 9

Information sharing in Durham Page 10

Case recording and record keeping Page 10

Data protection Page 11

Information security Page 11

Prevent awareness Page 12

Mandatory development opportunities

Attendance management Page 13

Recognising and managing stress in the workplace Page 13

Financial awareness and responsibilities/expectations of a budget manager Page 14

Developing a health and safety culture Page 14

Disciplinary policy Page 15

Recruitment and selection Page 15

Safer workforce Page 16

Performance appraisal Page 16

Strengthening managers programme Page 17

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Core development opportunities

Towards a common understanding of good (audit and benchmarking) Page 18

Setting standards Page 19

Peer support programme Page 20

One-one coaching support Page 21

Developing effective supervision: core skills for supervisors Page 22

Recording reflective supervision Page 23

Effective complaint handling Page 24

Managing poor performance Page 25

Optional development opportunities

Attendance management Page 26

Read faster with greater understanding (speed reading) Page 27

Writing for Management Teams, Members of Parliament and Councillors Page 28

Mental Health First Aid Page 29

Durham manager programme Page 30

ILM Award in coaching at level 3 Page 31

CMI Diploma in management and leadership at level 5 Page 32

CMI Diploma in strategic management and leadership at Level 7 Page 33

Using the MyView system to request a course place Page 34

Useful contacts Page 36

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MANDATORY development opportunities

Corporate Induction E-learning course

Overview:

The programme is designed to welcome new employees to Durham County Council.

On completion of the programme participants will have:

�� Tools, resources and knowledge to help them to settle into their new role �� An understanding of their role within the Council �� An understanding of processes and procedures, structures and standards including those

relating to fellow employees and to Health and Safety �� An awareness of their legal responsibilties

Course completion:

The course can be accessed at https://durham.learningnexus.co.uk/ The estimated completion time is 45 minutes

Welcome Classroom course

Overview:

The course is designed to provide participants with an insight into topics essential to their new role within Durham County Council’s Children and Adults Services.

On completion of the programme participants will have an understanding of:

�� The structure of Children and Adults Services �� Policies and Procedures �� Support available for employees �� Codes of Practice �� Confidentiality �� Representations

Course dates:

�� Wednesday 7 September 2016, The Workplace, Newton Aycliffe, 9:30am – 12:30pm �� Wednesday 16 November 2016, Education Development Centre, Spennymoor, 9:30am –

12:30pm �� Wednesday 11 January 2017, Spectrum 8, Seaham, 9:30am – 12:30pm �� Thursday 16 March 2017, Education Development Centre, Spennymoor, 9:30am –

12:30pm

To book a place:

Please use the MyView system to request a place. Use the keyword “welcome”.

Mandatory for all new Council employees

Mandatory for all

employees new to the

Service

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Awareness of Child Abuse and Neglect E-learning course Overview:

The programme is designed to inform you about the various types of abuse and neglect that can happen to a child and explain what you must do if you suspect a child is being abused or neglected.

On completion of the programme participants will be able to:

�� Explain the profound impact some well known cases of child abuse and neglect have had on legislation

�� Understand the importance of early intervention �� Make use of national guidance, legislation and your local policies and procedures to guide

you in your work �� Work more effectively with other agencies �� Define the four main types of child abuse and neglect �� Follow the appropriate procedures if you suspect child abuse or neglect

Course completion:

The course can be accessed at https://durhamscb.virtual-college.co.uk/ The estimated completion time is 2 hours

Safeguarding Children from Abuse by Sexual Exploitation E-learning course Overview:

This programme is designed to increase your awareness of the main issues in the sexual exploitation of children and young people. By having a better understanding of these issues you will be able to develop your work in a way that improves outcomes for children and young people.

On completion of the programme participants will:

�� Have an awareness of the background to child sexual exploitation, including definitions, the key legislation and guidance and research findings

�� Understand the risk assessment process, including elements of a good assessment �� Know the categories of risk and what vulnerability factors to look for when undertaking an

assessment �� Have a basic knowledge of the responsibilities of the key agencies involved in helping

children that are being, or at risk of being, sexually exploited

Course completion:


Mandatory for all

employees in the

Service

Mandatory for all

employees in the

Service

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Safeguarding Processes Classroom Course

Overview:

The course is designed to increase understanding of the processes, principles, roles and responsibilities outlined in national and local guidance for safeguarding and promoting the welfare of children. The course also covers the single assessment framework and gives participants information on levels of need and how assessments will identify services provided.

On completion of the programme participants will be able to: �� Describe what to do when they have concerns about a child’s welfare using the single

point of contact framework �� Explain the statutory requirements governing consent, confidentiality and information

sharing and how to apply these in relation to a child when there are concerns �� Understand their role and responsibilities in relation to the Child Protection Process �� Describe what to do when they have concerns about a child’s welfare �� Explain the statutory requirements governing consent, confidentiality and information

sharing �� Understand chronologies and where in the system they feature, and how to apply these in

relation to a child when there are concerns �� Describe the Safeguarding Process and the duty to make enquiries in cases of actual or

likely significant harm to a child �� Describe what helps and inhibits inter-agency communication and decision making

Course dates: �� Tuesday 6 September 2016, Glebe Centre, Murton, 9:30am – 4:30pm �� Monday 3 October 2016, Durham Town Hall, 9:30am – 4:30pm �� Tuesday 1 November 2016, Council Offices, Spennymoor, 9:30am – 4:30pm �� Friday 2 December 2016, Glebe Centre, Murton, 9:30am – 4:30pm �� Thursday 5 January 2017, Fostering and Adoption Centre, Langley Moor, 9:30am –

4:30pm �� Thursday 2 February 2017, Council Offices, Spennymoor, 9:30am – 4:30pm �� Friday 3 March 2017, Glebe Centre, Murton, 9:30am – 4:30pm To book a place:

This is a Local Safeguarding Children Board course. Please use the booking form at: http://www.durham-lscb.org.uk/professionals/training-programme/

Mandatory for all

frontline employees in

the Service

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Practice Framework for Assessment and Intervention Classroom Course

Overview:

This course is designed to provide a framework for assessment and to give a range of tools to promote a better understanding of families’ strengths and difficulties. It also seeks to provide a framework for future work with families that engages the multi-agency group and keeps family members on board with the plan.

On completion of the programme participants will be able to: �� Identify the purpose of assessment �� Have an understanding of the principles underpinning assessment and what is meant by

‘good’ assessment �� Have identified what to consider in the planning of assessment work and be clear about

the purpose of initial visits �� Have knowledge of a range of tools to support good assessment �� Be clear about chronologies and what constitutes a ‘significant event’ �� Understand what is required in relation to the child and their story and the adult and their

story �� Be clear about what is meant by analysis of need and risk �� Be clear about what is expected in relation to care planning and review �� Be familiar with a range of interventions for working with families

Course dates:

�� Friday 16 September 2016, Glebe Centre, Murton, 9:30am – 4:30pm �� Monday 10 October 2016, Innovation House, Bishop Auckland, 9:30am – 4:30pm �� Tuesday 15 November 2016, Durham Town Hall, 9:30am – 4:30pm �� Wednesday 7 December 2016, Glebe Centre, Murton, 9:30am – 4:30pm �� Thursday 19 January 2017, Council Offices, Spennymoor, 9:30am – 4:30pm �� Friday 17 February 2017, Fostering and Adoption Centre, Langley Moor, 9:30am –

4:30pm �� Monday 6 March 2017, Glebe Centre,Murton, 9:30am – 4:30pm

To book a place: This is a Local Safeguarding Children Board course. Please use the booking form at: http://www.durham-lscb.org.uk/professionals/training-programme/

Mandatory for all


the Service

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Neglect – The Challenge for Inter-Agency Working Classroom Course

Overview:

This course is designed to raise the profile of neglect as a form of maltreatment, and to improve professional responses to children who are being neglected.

On completion of the programme participants will be able to: �� Identify what is meant by neglect and the context within this occurs �� Understand the impact that neglect has on children �� Consider levels of need for professional intervention and referral to safeguarding services �� Understand the impact of neglect on attachment, child development and resilience �� Consider available tools in the assessment of neglect cases �� Consider the role of professional dangerousness when working with neglecting families

Course dates:

�� Thursday 29 September 2016 and Friday 30 September 2016, Education Centre, Stanley, 9:30am – 4:30pm

�� Monday 21 November 2016 and Tuesday 22 November 2016, Glebe Centre, Murton, 9:30am – 4:30pm

�� Thursday 26 January 2017 and Friday 27 January 2017, Council Offices, Spennymoor, 9:30am – 4:30pm

�� Monday 20 March 2017 and Tuesday 21 March 2017, Fostering and Adoption Centre, Langley Moor, 9:30am – 4:30pm

To book a place:

This is a Local Safeguarding Children Board course. Please use the booking form at: http://www.durham-lscb.org.uk/professionals/training-programme/

Social Services Information Database (SSID) Classroom Course

Overview:

This course is designed to ensure managers are able to use SSID to use the management allocation and approval elements of SSID.

�� Staff with experience of using SSID moving in to management roles will receive 1-1 support on site, or in the SSID team offices

�� Staff who are not familiar with SSID will complete a half day introduction to SSID, followed by 1-1 support on site, or in the SSID team offices

Course dates:

Course dates are scheduled to meet demand

To book a place:

Please contact the SSID Helpdesk by telephone on 03000 262 306

Mandatory for all


the Service

Mandatory for all

new managers

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Information Sharing in Durham E-learning course Overview:

The programme aims to change the perception that information sharing and data security are complex issues by simplifying and clarifying the processes so that you feel more confident in understanding what you can share, when you can share it and with whom.


�� Outline key information sharing principles �� Identify national and local policies and guidance �� Show awareness of opportunities for information sharining �� Demonstrate information sharing in practice

Course completion:


Case Recording and Recording Keeping E-learning course

Overview:

All social care practitioners are required to keep up-to-date recordings of their work. It’s difficult to overestimate how important these records are. This course is designed to make practitoners think about their own records, and managers will be able to use it to understand the requirements of practitioners.


�� State which legislation, policy and guidance underpins effective recording �� Differentiate between fact and opinion �� Describe what to record �� Explain why you have to record accurately

Course completion:


Mandatory for all

employees in the

Service

Mandatory for all

employees in the

Service

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Data Protection E-learning course

Overview:

The programme is designed to welcome new employees to Durham County Council.

On completion of the programme participants will have:

�� Tools, resources and knowledge to help them to settle into their new role �� An understanding of their role within the Council �� An understanding of processes and procedures, structures and standards including those

relating to fellow employees and to Health and Safety �� An awareness of their legal responsibilties

Course completion:


Information Security E-learning course

Overview:

The programme is designed to improve knowledge and understanding of information security.

On completion of the programme participants will have an understanding of:

�� What information security is, and why we need it �� How we can both protect and share information in the workplace, and when working on

the move �� Staying safe online

Course completion:


Mandatory for all Council employees

Mandatory for all Council employees

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Prevent Awareness E-learning course Overview:

The programme is designed to provide you with an awareness of Prevent – part of the government’s counter terrrorism strategy, and help you to respond appropriately if you become concerned about a vulnerable individual.


�� Understand that radicalisation is another form of abuse, and has links to safeguarding �� Recognise when someone might be vulnerable to radicalisation �� Know where to report any concerns

Course completion:


Mandatory for all

employees in the

Service

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MANDATORY development opportunities

Attendance management E-learning course

Overview:

The programme is designed to introduce the attendance management policy and procedure to managers.

On completion of the programme participants have an understanding of:

�� The attendance management policy and procedure �� The short term absence procedure, and the long term absence procedure �� Support

Course completion:


Recognising and managing stress in the workplace E-learning course

Overview:

The aim of this course is to equip line managers with the appropriate skills and behaviours to be able to recognise and manage employees with stress issues in the workplace.


�� Recognise and manage employees who may be or are experiencing stress related difficulties

�� Understand the underpinning legal requirements in managing stress in the workplace from an equalities and health and safety perspective

�� Be familiar with the council’s mental wellbeing in the workplace policy, procedure and toolkit, particularly the manager’s responsibilities

�� Understand how to review your own management behaviours and be aware of the skills and behaviours needed to manage employees with stress related issues

�� Be aware of the sources of support available for managers and employees in relation to mental wellbeing/stress management

Course completion:


Mandatory for all

Managers

Mandatory for all

Managers

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Financial Awareness and Responsibilities/Expectations of a Budget Manager Classroom course

Overview:

This session is delivered by finance managers as part of the Durham manager programme.

On completion of the programme participants will understand:

�� The financial pressures on Durham County Council �� The role and responsibility of a budget holder �� The importance of managing budgets effectively �� Where to obtain additional financial information and support

Course dates:

�� To be confirmed

To book a place:

Please use the MyView system to request a place. Use the keyword “financial”.

Developing a Health and Safety Culture Classroom course

Overview:

This session is delivered as part of the Durham manager programme.

On completion of the programme participants will understand:

�� The importance of health and safety �� Roles and responsibilities �� Examples of where things have gone wrong �� Things you must and must not do �� Good practice

Course dates:

�� Wednesday 2 November 2016, Committee Room 2, County Hall, 2:00pm – 4:00pm

To book a place:

Please use the MyView system to request a place. Use the keyword “health”.

Mandatory for all

Managers

Mandatory for all

Managers

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Disciplinary Policy Classroom course

Overview:

The Council’s disciplinary policy and procedure is fundamental in ensuring all cases of misconduct are dealt with promptly and in line with the statutory code. The aim of this briefing session is to outline the main principles of a disciplinary process and the stages involved in managing a disciplinary case effectively. In addition, it also provides an overview of the Council’s policy and procedure and how to informally deal with capability or conduct issues that may arise.


�� Understand the need for disciplinary procedures �� Understand the core principles behind the policy �� Be aware of the role of a manager/supervisor in managing/handling discipline issues �� Conduct a disciplinary investigation and hearing

Course dates:

�� Wednesday 28 September 2016, Conference Room 1, Spennymoor Council Offices, 2:00pm – 3:30pm

�� Thursday 16 February 2017, Committee Room 1A, County Hall, 9:30am – 11:00am

To book a place:

Please use the MyView system to request a place. Use the keyword “disciplinary”.

Recruitment and Selection Classroom course

Overview:

The recruitment and selection of highly skilled and competent staff is crucial in any organisation. The aim of this half day briefing session is to provide the knowledge and understanding of how Durham County Council’s recruitment and selection procedures operate, in order to appoint the best possible employees.


�� Have knowledge and understanding of the Recruitment and Selection policy

�� Have an understanding of a safe Recruitment and Selection process

�� Have an understanding of Employment Law

Course dates:

�� Wednesday 19 October 2016, Conference Room 1, Spennymoor Council Offices, 1:00pm – 2:30pm

�� Wednesday 25 January 2017, Committee Room 1B, County Hall, 9:30am – 11:00am

To book a place:

Please use the MyView system to request a place. Use the keyword “recruit”.

Mandatory for all

Managers

Mandatory for all

Managers

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Safer Workforce Classroom course

Overview:

This course aims to develop knowledge and skills to help participants ensure the safe recruitment and selection of staff and a safer workforce.


�� Identify the key features of staff recruitment and help deter or prevent the appointment of unsuitable people

�� Consider policies and procedures that minimise opportunities for abuse or ensure its prompt reporting

�� Help participants begin to review their own and their organisations’ policies and procedures in recruitment with a view to making them safer

Course dates:

�� Monday 19 September 2016, Glebe Centre, Murton, 9:30am – 4:30pm

�� Friday 6 January 2017, Spennymoor Council Offices, 9:30am – 4:30pm

To book a place:

Please complete the Local Safeguarding Children Board course booking form found at: http://www.durham-lscb.org.uk/professionals/training-programme/

Performance Appraisal Classroom course

Overview:

This course is designed to equip the appraiser with a thorough understanding of the County Council’s Performance Appraisal Scheme and the skills required to ensure a successful appraisal interview. The course supports the Durham County Council competency framework.


�� A thorough understanding of the background and objectives of the County Council’s Appraisal Scheme

�� Knowledge of the scheme documentation �� Identification of the skills required for a successful appraisal interview

Course dates:

�� Wednesday 30 November 2016, Conference Room 2, Spennymoor Council Offices, 2:00pm – 4:00pm

To book a place:

Please use the MyView system to request a place. Use the keyword “performance”.

Mandatory for all

Managers

Mandatory for all

Managers

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Strengthening Managers A development programme of workshops supported by coaching

Overview

This programme aims to support front line managers to improve the experience and outcomes of

children, adults and families. Feedback from managers who have attended the programme

previously is excellent.

The programme focuses on three key elements: strengthening self; strengthening staff; and

strengthening the organisation. Each element is includes: a diagnostic learning needs exercise;

attendance at workshops; feedback and action learning sessions; an action plan with telephone

follow up; and a survey to determine the impact of the learning.

On completion of the strengthening self element participants will:

�� Understand and contribute to the vision and goals of the organisation �� Understand and commit to individual and organisational accountability �� Develop professional judgement through increased self-awareness and reflective work �� Deliver management tasks with confidence under pressure �� Identify and meet their own learning needs �� Ask for support appropriately and use support constructively �� Take ownership of their role within the organisation

On completion of the strengthening staff element participants will:

�� Act as change agents to embed the vision and goals of the organisation �� Act as role models for critically reflective practice �� Challenge appropriately to improve performance �� Promote individual and team learning to improve practice �� Provide appropriate support to manage uncertainty, risk and emotional impact �� Balance individual, team and organisational demands

On completion of the strengthening the organisation element participants will:

�� Contribute to building and delivering the vision and goals of the organisation �� Contribute to a professional culture �� Support service improvement �� Contribute to a learning culture �� Contribute to a positive working culture �� Act as ambassadors for the organisation

Selection:

All managers in Children’s Services will be expected to complete the programme. There are

expected to be a number of cohorts over a 3 year period. Managers will be notified when they are

allocated a place.

All managers within

Children’s Services are

expected to attend

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For more information: Please contact Hazel Ostle, Workforce Development Manager E-mail: [email protected] Telephone: 03000 262 306

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CORE development opportunities

Towards a Common Understanding of Good (Audit and Benchmarking) Classroom course

Overview:

The quality improvement framework has been developed to set out the quality improvement

activities and quality assurance activities that are in place in the Service.

Led by Rachel Harris, Service Improvement Manager, this short interactive workshop is designed

to support managers to understand the framework and utilise it effectively.


�� Understand the benefits of the quality improvement framework �� Understand key elements of the quality improvement framework

�� Understand best practice when auditing and benchmarking

�� Have some practical “hands on” experience

Course dates:

Courses dates are expected to be in September and October 2016. Further details will follow.

Strongly recommended

for all managers of

social work and One

Point teams

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Setting Standards Classroom course

Overview:

The role of the team manager is key in setting standards for practice. The professional practice standards were introduced to clearly outline the key expectations of team managers managing social work and front line workers in relation to the supervision of the team, quality assuring the work of the team, making timely decisions, and monitoring and managing the performance of the team, and managing complaints effectively. The session will also refer to other important standards including Single Assessment processes. Led by Carole Payne, Head of Service, this short workshop will support managers to better understand the standards and discuss challenges and opportunities arising from them.


�� Understand the drivers which encourage us to have the standards �� Understand the key requirements of team managers outlined by the standards �� Understand the important role team managers play in setting and monitoring standards for

practice �� Have an opportunity to discuss the challenges and opportunities the standards create

Course dates:

�� Tuesday 24 January 2017, Lanchester Room, Stanley Education Centre, Stanley, 9:30am -12:00pm

�� Monday 20 February 2017, Conference Room, Durham Centre, 9:30am -12:00pm

To book a place:

Please use the MyView system to request a place. Use the keyword “standards”.


for all managers of front

line teams

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Peer Support Programme

Overview:

Children’s Services is piloting a peer support programme to determine whether peer support groups would be a valuable long-term addition to the management development programme. The pilot is limited to managers of frontline social work teams, but if effective is expected to be rolled out to other managers from spring 2017.

Led by Helen Fergusson, Strategic Manager – First Contact and Intervention, peer support groups

will cut across the organisational structure, bringing together managers from different service

areas providing a forum for discussion of common issues, knowledge sharing and mutual learning.

Potential benefits:

Participants in the peer support programme will have an opportunity to:

�� Provide peer support in what is recognised as a potentially quite isolated role

�� Talk about key issues and goals �� Learn about successful practices and resources �� Take time to reflect away from the office environment

�� Network

Peer support group dates:

�� Friday 25 November 2016, Causey Room, Education Centre, Stanley 11:00am - 1:00pm �� Tuesday 14 February 2017, Meeting Room 1, Durham Centre, 11:00am - 1:00pm �� Tuesday 9 May 2017, Meeting Room 5, Durham Centre, 11:00am - 1:00pm �� Tuesday 11 July 2017, Wear Room, Education Development Centre, Spennymoor,

11:00am - 1:00pm

Due to the timing of the peer support workshops, a basic lunch will be provided at all sessions.

Participants should be able to attend all 4 dates.

To express an interest in the programme: Please contact Hazel Ostle, Workforce Development Manager E-mail: [email protected] Telephone: 03000 262 306


for managers of social

work teams

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One-to-one coaching

Overview:

Children’s Services is piloting a coaching programme to determine whether coaching would be a valuable long-term addition to the management development programme. The pilot is limited to managers of frontline social work teams, but if effective is expected to be rolled out to other managers from spring 2017.

Coaching is a development technique based on the use of one-to-one discussions to enhance skills, knowledge, or work performance. Coaching can be used to reflect on new approaches to a wide range of workplace issues including motivating staff, delegating, problem solving, dealing with conflict, dealing with blocks, building self-knowledge, and stimulating creative thinking.

Potential benefits:

�� You are very likely to see quick, positive results. This is because coaching is participative and people tend to learn and adopt new habits more easily when they are actively engaged in the learning process. As soon as a coaching session ends you can implement a new practice

�� The process is entirely devoted to you - your issues and your goals. Coaching takes place over an extended period of time which means you will be challenged and encouraged to work on the issues you have chosen to discuss

�� Provides fresh perspectives on your challenges, supports enhanced decision-making skills, greater interpersonal effectiveness, and increased confidence

Availability:

�� Funding will normally cover up to 6 x 1.5 hour sessions with a coach. However, additional sessions can be funded with agreement of the participant, coach and workforce development.

For more information: For more information or an informal discussion contact Hazel Ostle, Workforce Development Manager E-mail: [email protected] Telephone: 03000 262 306


for managers of social

work teams

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Developing Effective Supervision: Core Skills for Supervisors Classroom course

Overview:

This two day programme aims to focus on the core knowledge and skills needed by supervisors

working within a variety of settings in social care. For social work supervisors the content of the

course is consistent with the approach to supervision set out within the employer’s standards.

Participants will be offered the opportunity to:

�� Understand what constitutes effective supervision and its relationship to safe practice and positive outcomes for service users.

�� Consider the 4x4x4 (integrated) model of supervision and how it can assist in understanding the functions of supervision and its impact on the supervision of others within the system.

�� Consider how past experience of supervision can impact on the supervisory relationship. �� Understand the importance of developing and reviewing the supervisory relationship and

the role of the agreement in promoting anti oppressive practice within supervision. �� Consider the role of supervision throughout the stages of professional development from

newly qualified to experienced practitioner. �� Understand the importance of recording supervision. �� Understand the importance of the authoritative supervisory style in promoting good

outcomes through supervision. �� Use the supervision cycle, and understand how it can be used as a model to facilitate

effective supervision. �� Consider the impact of anxiety and how emotions may impact on staff, critical thinking and

decision making.

Course dates:

�� Thursday 5 January 2017 and Friday 6 January 2017, Education Development Centre, Spennymoor, 9:30am – 4:30pm

�� Thursday 23 March 2017 and Friday 24 March 2017, Education Development Centre, Spennymoor, 9:30am – 4:30pm

To book a place:

Please use the MyView system to request a place. Use the keyword “supervision”.

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Recording Reflective Supervision Classroom course

Overview:

Recording a style of supervision which moves beyond a focus on task completion can be a challenge and, within Children’s Services, reflection and analysis can be insufficiently evidenced within the supervision records.

Good recording is an important element of good practice as it provides the opportunity for the supervisee and supervisor to reflect on, summarise and agree the key elements of their discussions, as well as providing a permanent record of the reasons underlining decisions which is available to others.

The aim of this course is to explore best practice in recording supervision with a focus on the effective recording of case discussions in the child's records.

Course pre-requisites:

It is assumed that participants will have attended the “Developing Effective Supervision: Core

Skills for Supervisors” course.

Participants will be offered the opportunity to:

�� Understand the way in which supervision should be recorded including the interface between the supervisee’s supervision notes and supervision discussions on the child's file.

�� Practice recording a supervision discussion in relation to a child and their family which does justice to the reflective and analytical components of the process.

�� Critically evaluate their own skills and work with others to establish what good recording looks like.

�� Understand the importance of developing and reviewing the supervisory relationship and the role of the agreement in promoting anti oppressive practice within supervision.

�� Consider the role of supervision throughout the stages of professional development from newly qualified to experienced practitioner.

�� Understand the importance of recording supervision. �� Understand the importance of the authoritative supervisory style in promoting good

outcomes through supervision. �� Use the supervision cycle, and understand how it can be used as a model to facilitate

effective supervision. �� Consider the impact of anxiety and how emotions may impact on staff, critical thinking and

decision making. �� Understand the role of supervision in promoting critical thinking when working with complex

issues. �� Consider the role of supervision in working effectively with the dynamics of professional

networks. �� Use the six stage model in relation to supervision of social work practice. �� Use tools to help staff evaluate and analyse information to inform decision making and risk

management.

Course dates:

�� Thursday 26 January 2017, Education Centre, Stanley, 9:30am – 4:30pm �� Thursday 27 April 2017, Education Development Centre, Spennymoor, 9:30am – 4:30pm

To book a place:

Please use the MyView system to request a place. Use the keyword “supervision”.

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Effective complaint handling Classroom course

Overview:

This one-day skills course in investigating complaints is delivered by an experienced Local Government Ombudsman investigator. The course is interactive, using a variety of activities and materials including: participants’ experiences of making complaints and our experience of what can go wrong; research findings on what contributes to customer satisfaction; and a troubleshooting exercise to consider the problems staff encounter and possible solutions.

Participants work on a case study. Using their expertise and drawing on the experience of the trainer they define, investigate and reach a conclusion on a complaint. The trainer explains the principles applied by the Local Government Ombudsman for resolving complaints and these are applied to the case study. The trainer offers guidance and tips throughout the day on applying the Local Government Ombudsman’s principles of good practice in investigating complaints.

On completion of the programme participants will develop their skills in:

�� Defining and analysing complaints �� Planning investigations and making the best use of sources of information �� Evaluating information and making sound decisions �� Communicating those decisions effectively �� Resolving and learning from complaints �� Overcoming common problems

Course dates:

�� Thursday 8 December 2016, Meeting Rooms 1 and 2, Durham Centre, 10:00am – 4:00pm �� Friday 10 February 2017, Conference Room, Durham Centre, 10:00am – 4:00pm

To book a place:

Please use the MyView system to request a place. Use the keyword “complaint”.


for all managers of

front line teams

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Managing Poor Performance Classroom course

Overview:

Managing poor performance is an area of the role that most managers find unpleasant or difficult. Unfortunately, this often means that poor performance is not well managed and often becomes worse. Allowing poor performance to continue affects the individual, the credibility of the manager, and the Service as a whole. Led by Julie Scurfield, Strategic Manager – Children’s Services Reform, this interactive workshop is designed to enhance your ability to effectively and positively manage your team’s performance.


�� Understand the benefits and importance of managing performance effectively and the consequences when it is not

�� Understand the role of the manager in managing the performance of the team �� Understand the key elements of performance management �� Identify what needs recording and what doesn’ts and

Course dates:

�� Thursday 16 March 2017, Lanchester Suite, Stanley Education Centre, 9:30am – 12:30pm �� Thursday 18 May 2017, Conference Room, Durham Centre, 9:30am – 12:30pm

To book a place:

Please use the MyView system to request a place. Use the keyword “performance”.


for all managers of

front line teams

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OPTIONAL development opportunities

Attendance management Classroom course

Overview:

This programme can be helpful to managers who need additional input following completion of the e-learning course. It is designed to ensure that all managers who are responsible for sickness absence are briefed on the County Council’s procedures and the supporting Managers Information Toolkit. It also provides an understanding of the role Occupational Health play and ensures that managers are clear about their own role in achieving an improvement in sickness absence. In addition, participants will learn the key skills required to conduct “return to work” and “sickness absence” interviews, and also the skills required to encourage and assist staff back to work.


�� Demonstrate an understanding of the reasons for improving sickness absence performance and their responsibility for achieving this

�� Operate the Council’s Policy and Procedure effectively using the tools and resources available to them

�� Demonstrate the interpersonal skills required to work effectively with employees to support improved attendance

�� Resolve common situations

Course dates:

�� Monday 12 September 2016, Committee Room 1A, County Hall, 1:00pm – 4:00pm �� Wednesday 11 January 2017, Conference Room 1, Spennymoor Council Offices, 9:30am

– 12:30pm

To book a place:

Please use the MyView system to request a place. Use the keyword “attendance”.

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Read faster with greater understanding (speed reading) Classroom course

Overview:

This programme is designed for managers who have to read large quantities of information to read within limited deadlines. The workshop aims to apply a strategy and develop the skills and techniques to improve the effectiveness of time spent reading, enabling participants to: �� Deal with existing reading loads in less time �� Feel better informed, more confident and less pressured in meetings �� Reduce the personal impact of greater workloads and shorter deadlines j


�� Increase their current reading speed without compromising understanding �� Select an appropriate reading speed to achieve the required level of comprehension from

any text �� Improve their ability to analyse text and extract key points �� Discriminate confidently between essential and non-essential reading and so feel better

prepared when contributing to or making decisions

Course dates:

�� Wednesday 2 November 2016, Meeting Room 5, Durham Centre, Belmont, 10:00am – 4:00pm

To book a place:

Please use the MyView system to request a place. Use the keyword “read”.

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Writing for Management Teams, Members of Parliament and Councillors Classroom course

Overview:

Managers are often required to write reports for Management Teams, and to respond to enquiries from Members of Parliament and Councillors. These short briefings delivered by Heads of Service will provide advice and guidance to support you in these tasks.


�� Understand why we write reports �� Understand the key points to be aware of when writing reports for management teams �� Know the common errors in report writing and how to avoid them �� Be able to apply good practice when responding to enquiries from MPs and councillors

Course dates:

�� Led by Peter Appleton, Head of Planning and Service Strategy Friday 21 October 2016, Conference Room, Durham Centre, 9:15am registration, for delivery 9:30am – 10:30am

�� Led by Caroline O’Neill, Head of Education Monday 21 November 2016, Derwent Room, Education Development Centre, Spennymoor, 12:45pm registration for delivery 1:00pm – 2:00pm

�� Led by Carole Payne, Head of Children’s Services Monday 5 December 2016, Conference Room, Durham Centre 9:15am registration, for

delivery 9:30am – 10:30am

To book a place:

Please use the MyView system to request a place. Use the keyword “writing”.

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Mental Health First Aid Classroom course

Overview:

Mental health Problems cover a wide range of issues - including stress, anxiety depression and substance abuse - that affect someone’s ability to get on with their daily life. The most common mental disorder in Britain is mixed anxiety and depression. 1 in 4 people will experience a mental health problem during some point of their life.

The financial cost of mental health problems is huge:

�� In total, mental ill health costs the UK economy £70 billion per year (Organisation for Economic Co-operation and Development, 2014)

�� Mental ill health is the third biggest cause of absenteeism in the workplace (Office for National Statistics, 2014)

�� 15.2 million days of work days were lost in 2013 due to stress, anxiety or �� depression (Office for National Statistics, 2014) �� ‘Presenteeism’ accounts for 1.5 as much working time lost on top of absence, and is also

more costly because it is more common in higher-paid staff

Early intervention can help slow down or stop a mental health problem and lead to faster recovery. However most of us know little about mental health. We often don’t spot the signs that someone else - or ourselves - is struggling until very late. This course will teach you to recognise the early signs of a mental health problem, and give you the confidence and knowledge to help.

On completion of the programme participants will be able to: �� Spot the early signs of a mental health problem �� Feel confident helping someone experiencing a problem �� Provide help on a first aid basis �� Help prevent someone from hurting themselves or others �� Help stop a mental illness from getting worse �� Help someone recover faster �� Guide someone towards the right support �� Reduce the stigma of mental health problems

Course dates:

�� Monday 24 October 2016 and Tuesday 25 October 2016, Browney Room, Education Development Centre, Spennymoor, 9:00am – 5:00pm

To book a place:

Please use the MyView system to request a place. Use the keywords “mental health first aid”.

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Durham manager programme Classroom courses

Overview:

The Durham Manager Programme is designed to meet the development needs of a ‘Durham Manager’ and the programme is aligned to the council’s corporate culture, values and priorities.

The objectives of the programme are to: �� Develop individual and collective corporate awareness �� Re-enforce the strong extended management team culture �� Create forums for managers that encourage knowledge sharing, skills development

innovation in service delivery and sharing of management practice ideas �� Develop individual leadership and people management skills �� Develop relationships across the organisation

Workshops:

�� The Council’s Constitution �� Dealing with the Media �� Customer Service �� Management Styles �� Managing in a Changing Environment �� Project Management �� Working with Elected members �� Partnership Working – Internal and External �� Learning to Drive your Desktop �� Performance Management Culture �� Risk/Fraud/Internal Audit �� Procurement – what you need to know! �� Courageous Conversations �� Presentation Skills for Reluctant Presenters �� Handling Difficult Situations �� Managing People and Performance �� Responsibilities of a Contract Manager �� Coaching as a Management Style

To find out more:

For more information about the content of workshops, and available course dates go to: http://intranet/SiteCollectionDocuments/Durham%20Manager%20Programme%20leaflet%20April%202016.pdf

To book a place:

Please use the MyView system to request a place.

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Institute of Leadership and Management (ILM) Award in Coaching at level 3

Overview:

The Award is ideal for individuals seeking to develop the tools, knowledge and confidence to coach people as part of their normal working role. Topics covered:

There are three units in the qualification – all are mandatory for those who choose to participate.

�� ‘Understanding good practice in workplace coaching’ covers the role of coaching, basic coaching processes and the abilities and qualities individuals need to be a good coach

�� ‘Reflecting on workplace coaching skills’ will give learners tools to analyse and improve their own performance as a coach

�� ‘Undertaking coaching in the workplace’ requires learners to plan and carry out at least six hours of coaching, with supervision and support

Benefits for individuals:

�� Know what it takes to be an effective coach in your workplace �� Understand how coaching works – learn a coaching model, and the tools and techniques to

support it �� Put your new skills into practice in your role – carry out supervised coaching sessions. �� Analyse, assess and plan to improve your own coaching ability

Availability:

�� Access to the programme is through a competitive application process across Children’s Services

�� Applications are open to both existing and aspiring managers at all levels who do not hold an equivalent qualification in coaching, and will not be actively working towards another qualification for the duration of the course

Provider:

�� This programme will be delivered by the Adult Learning and Skills Service

Programme dates:

�� Applicants should be able to attend all of the following sessions: �� Friday 11 November 2016, Tees Room, Education Development Centre, Spennymoor,

9:30am – 12:30pm �� Friday 9 December 2016, Room F14, Rivergreen Centre, Durham, 9:30am – 12:30pm �� Friday 13 January 2017, Tees Room, Education Development Centre, Spennymoor, 1:00pm

– 4:00pm

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To express an interest in the programme: To express an interest in the programme contact Hazel Ostle, Workforce Development Manager: E-mail: [email protected] Telephone: 03000 262 306

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Chartered Management Institute (CMI) Diploma in Management and Leadership at level 5

Overview:

The Diploma is aimed at developing the general knowledge, understanding and leadership skills which are necessary to function at middle management levels in any organisation. Topics covered:

There are five units in the qualification – all are mandatory for those who choose to participate.

�� Introduction to management and leadership �� Organisational financial management �� Managing team and individual performance �� Planning the change process �� Conducting a management project

Availability:

�� Access to the programme is through a competitive application process across the previous Children and Adults Services

�� Applications are open to existing and aspiring managers who:

�� Will not be actively working towards another qualification for the duration of the course �� Are able to commit to attending for the full duration of the qualification (the programme

covers a full calendar year, with 35 weeks of tuition over this period) between the start of November 2016 and end of October 2017).

Provider:

�� The qualification will be delivered by New College Durham.

Programme dates:

�� Applicants should be able to attend weekly taught sessions at New College Durham

commencing 2 November 2016 and ending in October 2017

�� Taught sessions are expected to run on Wednesdays between 4:00pm and 7:00pm, however if numbers of successful applicants from across Durham County Council are sufficient an alternative day may also be offered

For more information: For an application pack or an informal discussion contact Hazel Ostle, Workforce Development Manager: E-mail: [email protected] Telephone: 03000 262 306

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Chartered Management Institute (CMI) Diploma in Strategic Management and Leadership at level 7

Overview:

The Diploma is aimed at developing the knowledge, understanding and leadership skills which are necessary to function at strategic management levels in any organisation. Topics covered:

There are five units in the qualification – all are mandatory for those who choose to participate.

�� Strategic leadership �� Strategic human resource planning �� Implementing organisational change strategies

�� Developing performance management strategies

�� Conducting a strategic management project

Availability:

�� Access to the programme is through a competitive application process across the previous Children and Adults Services

�� Applications are open to existing and aspiring strategic managers who:

�� Will not be actively working towards another qualification for the duration of the course �� Are able to commit to attending for the full duration of the qualification (the programme

covers a full calendar year, with 35 weeks of tuition over this period) between the start of November 2016 and end of October 2017).

Provider:

�� The qualification will be delivered by New College Durham.

Programme dates:

�� Applicants should be able to attend weekly taught sessions at New College Durham

commencing 3 November 2016 and ending in October 2017

�� Taught sessions are expected to run on Thursdays between 4:00pm and 7:00pm, however if numbers of successful applicants from across Durham County Council are sufficient an alternative day may also be offered

For more information: For an application pack or an informal discussion contact Hazel Ostle, Workforce Development Manager: E-mail: [email protected] Telephone: 03000 262 306

36

Using the MyView system to request a course place

1. To get started log into MyView in the same way you would to claim mileage or log a completed

supervision.

2. Click on the training module to open it.

3. When the training module opens, scroll down to the bottom of the screen an click on “Request

Training”

4. When the search screen opens enter a keyword (usually a word from the course title) and click

search.

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5. The courses available will appear below the search box. Select the course you want from the

list.

6. Select the course date which suits your diary.

7. When the course details appear check they are correct and click submit.

8. A message will appear confirming that your request has been submitted. You should make a

note of the course in your diary at this point (e-mail confirmation of your place may be delayed).

9. MyView will generate an e-mail to your manager to ask them to authorise your training request

(in a similar way to claiming mileage).

10. Once your manager approves the request, the request is forwarded to the course administrator

to book your place.

11. Once your place is confirmed by the course administrator, an e-mail confirmation will follow to

both you and your manager.

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Useful contacts

Need help booking a place? If you need help to book your place on a course please contact Carole Brown/Jayne Garthwaite, Workforce Development Senior Support Officer E-mail: Carole [email protected] /[email protected] Telephone: 03000 267 362/363

Questions or comments? If you have any questions or comments about the programme please contact Hazel Ostle, Workforce Development Manager: E-mail: [email protected] Telephone: 03000 262 306