management information system
TRANSCRIPT
Management Information System
By Junaid Ashraf
Information systems & its Components
Any organized combination of people, hardware, software, communication networks, data resources, policies and procedures that store, retrieves, transform and distribute information is an Information system
– Computer hardware technologies– Computer software technologies– Data management technologies– Networking and telecommunications technology
IS & Role of IS in Competitive business environment
Basic roles of Information Systems are:– Support Business Processes and operations– Support Decision Making– Support Competitive Advantages
At any stage IS is designed to support business processes and operations and also provide data or accept data from the system and help in making effective strategic plans, support in decision making and help in achieving competitive advantages
IS & Role of IS in Competitive business environment (Cont.)
Retail stores Example – Support Business Processes and operations
Record Customer purchase Keep track of inventory Pay employees Buy new merchandise Evaluate sales trends
– Support decision making What investment required What inventory required What market trends going on What are the customers interest
IS & Role of IS in Competitive business environment (Cont.)
Retail stores Example – Support Competitive Advantages
Provide e-commerce website for online shopping
Strategic business objectives of IS
Operational Excellence– Improve efficiency of business operations to achieve higher
profitability
New Products, Services and Business Models– Help in introducing new and modern business model of how
company produces, delivers and sells a product or service to create wealth
– Provide tools for firms to craete new products and services like ATMs
Strategic business objectives of IS (Cont.)
Gain Customer & Supplier Confidence– By serving customer well the customer respond
by returning and purchasing more. This raises revenues and profits
– More engages the suppliers with business, the better suppliers can provide effective inputs
Improved decision Making Competitive Advantages Survival
Dimensions of Information Systems
Organization Management Technology
Dimensions of IS (Cont.)
Organization– Senior Management– Middle Management– Operational Management– Knowledge workers– Data workers– Production and service workers
Dimensions of IS (Cont.)
Management– Make decisions– Formulate action plans– Solve organizational problems– Set organizational strategy– Manage human and financial resources to
coordinate work and achieve success
Dimensions of IS (Cont.)
Technology– Computer hardware– Computer software– Data management technologies– Networking and telecommunications technology
Internet- network of networks at global level Intranets- internal corporate networks Extranets- private intranets extended to the authorized
users outside the organization World Wide Web (www)
Challenges in building and using ISs.
Success and Failure with IT Developing IS solutions. Challenges and Ethics of IT Challenges of IT careers
Difference b/w Information System & Information technology
Information System (IS): describes all the components and resources necessary to deliver its information and functions to the organization
Information Technology (IT): refers to various hardware, software, networking and data management components necessary for the systems to operate
An IS Knowledge framework for Business Professional
IS encompasses – Complex Technologies– Abstract behavioral concepts– Specialized application in all fields of life
IS knowledge Areas – Foundation concepts– Information technologies– Business application– Development processes– Management challenges
An IS Knowledge framework for Business Professional (Cont.)
Foundation concepts– Fundamental behavioral, technical, business and
management concepts about the components and roles of IS
Information Technologies– Major concepts, developments, and management
issues in IT i.e. hardware, software, network, data management and
many other internet-based technologies
An IS Knowledge framework for Business Professional (Cont.)
Business Applications– The use of IS for operations, management. And competitive
advantages of a business– Like marketing, manufacturing, accounting etc.
Development Processes– How business professional and IT specialists plan, develop,
and implement information system to meet business opportunities
Management Challenges – The challenges of effectively and ethically managing IT at
end user, enterprise, and global level of a business– Like security issues
Trends in IS
Electronic data processing (EDP): 1950s-1960s
– Data processing Management information Systems: 1960s-1970s
– Management reporting Decision Support Systems: 1970s-1980s
– Decision support Strategic and End user Support: 1980s-1990s
Electronic business and commerece:1990s-onward
Benefits from emerging IT Trends
As the basic of IS still same as it was in start, we still need to process transaction, keep records, provide meaningful reports to management and provide support to accounting systems and other processes of the organization
But the benefit we are going to gain is :– We enjoy higher level of business functions integration– Greater connectivity across all system components– Relocate critical computing task like data storage, and
processing – Get maximum advantage over business and strategic
opportunities
Role of E-Business in Business World
Electronic commerce is the buying, selling, marketing, and servicing of products and services , and information over a variety of computer networks
This includes advertising, sales, customer support on WWW, Internet security, payment mechanisms
Manufacturing & Production
Engineering & research
Accounting & Finance
CRM
Marketing Sales Customer service
SCM
Procurement Distribution logistics
Intranets
Intranets
Company Boundary
Suppliers & other business partners
Suppliers & other business partners
Extranets
Extranets
Types of IS
Operation support systems Management Support Systems Strategic information Systems Knowledge management Systems Experts systems