INTEGRATED MANAGEMENT SYSTEM POLICY

Commitment to deliver quality products and services to the farmers inspired the management of Philippine Carabao Center (PCC) to implement a Quality Management System (QMS) in accordance with the requirements of ISO 9001:2000. The ultimate goal of QMS is satisfying the needs of customers through practices involving continuous improvement. 

Documentation of processes and maintaining records of accomplishment became routinary at all levels. This practice motivated the organization to move further so that the management system implemented and maintained becomes internationally recognized by having it certified to the ISO 9001:2000 Standards. Determined efforts successfully led to PCC’s certification on January 2003. 

After the certification, performance of the agency has been constantly monitored to make sure that the procedures involved in delivering the products and services to the customers are indeed implemented in accordance with the requirements of the international standards. Audits are performed annually, both internally by competent internal auditors and externally through surveillance audit by the Certifying Body. These audits ensure that the management system is effectively and efficiently maintained. In 2010, PCC’s ISO 9001:2000 certification was upgraded to the ISO 9001:2008 version to cope with changes deemed necessary for improvement. 

On the ninth year of implementing the QMS, the PCC management expressed its commitment to the protection of environment and promotion of health and safety of its employees. This is to ensure that the activities involved in production and service provision are not causing harm to the environment while health and safety of the employees are given premium consideration. 

Given this objective, implementation of Environmental Management System (EMS) - ISO 14001:2004 and Occupational Health and Safety Management System (OHSMS) - OHSAS 18001:2007 - was pursued. 

Efforts were focused on integrating the two management systems with the existing QMS. This resulted in the certification of the PCC National Headquarters and Gene Pool to the two other Standards in time with the renewal of QMS in February 2012. This made the PCC National Headquarters and Gene Pool an Integrated Management Systems (IMS)-certified agency.

Visitors Assistance

Brief Description

As part of its information dissemination activities, PCC has created the Visitor’s Assistance Ofiice

(VAO) at the Office of the Executive Director (OED), manned by staff of the Information and training

Division (ITD). VAO’s main function is to receive the various sectors that visit the facilities of the

agency. Orientation of the programs and services is being done through a 15 minute film showing,

followed by a brief tour to the gene pool and milking parlor.

Service Standard

Information materials about the PCC’s programs and services and prepared for the visitors/group of

visitors whose visit is pre-arranged. Unexpected/ walk-in visitors, however, are also being extended

appropriate assistance and/or necessary orientation. The whole orientation process which includes

tour of facilities lasts about 47 minutes.

Information and Library Services

Brief Description

PCC, through its Applied Commmunication Section (ACS), disseminates relevant knowledge and information about its program and services using information, education, and communication (IEC) materials complemented with multimedia materials. IECs about PCC, its stakeholders and other beneficiaries of the program are published in various formats to suit the specific needs of its readers.

Likewise, to help various researchers (students, professional and other groups), PCC established a Library with references pertaining to buffaloes/carabaos and either related fields. All Library materials are for room use only except for employees and affiliates who may wish to borrow and take out the materials.

Services Standard

Depending on the availability of IEC/multimedia materials, interested individuals or organizations may send their letter of request or visit PCC to have copies of the PCC information materials. These materials can also be readily accessed or borrowed from the PCC Library.

Everybody who wishes to use library would be attended to according to their needs from 8:00 AM to 5:00 PM, Mondays to Fridays