Introduction to information system

Information system in perspective of Bangladesh

Company overview

Survey findings & analysis

R e c o m m e n d a t i o n s

Introduction to information system

W h a t i s i n f o r m a t i o n s y s t e m ? !

Information systems are sets of interconnected components that

collect, process and

store

raw data that is subsequently delivered to users as information.

C o m p o n e n t s o f i n f o r m a t i o n s y s t e m

DATA HARDWARE

SOFTWARE COMMUNICATION

PEOPLE PROCEDURES

d i m e n s i o n s o f i n f o r m a t i o n s y s t e m

ORGANIZATIONAL DIMENSION

MANAGEMENT DIMENSION

TECHNOLOGY DIMENSION

Involves the,

Organization’s hierarchy,

Functional specialties,

Business processes,

Culture, and political interest groups.

ORGANIZATIONAL DIMENSION

d i m e n s i o n s o f i n f o r m a t i o n s y s t e m

MANAGEMENT DIMENSION

Involves, leadership,

strategy, and management behavior.

d i m e n s i o n s o f i n f o r m a t i o n s y s t e m

TECHNOLOGY DIMENSION

Consist of,

Computer hardware,

Software,

Data management technology, and

Networking/telecommunications

technology (including the internet).

d i m e n s i o n s o f i n f o r m a t i o n s y s t e m

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Transact ion process ing system

Serve predefined, structured goals

and decision making

Perform and record daily routine transactions

necessary to conduct business

Allow managers to monitor status of operations and relations with

external environment

Serve operational

level managers

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Systems for bus iness inte l l igence

Contemporary term for data and software tools for organizing, analyzing and

providing access to data to help managers make more informed

decisions. Addresses the decision making needs of

All levels of management

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Systems for business intel l igence

Management Information

Systems

DecisionSupportSystem

Executive SupportSystem

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Management information system

Serve middle management Provide reports on firm’s

current performance, based on data from TPS.

Provide answers to routine questions with predefined procedure for answering them.

Typically have little analytic capability.

Decision support system

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Serve middle management.Support non-routine decision

making.Often use external information as

well from TPS and MIS.

executive support system

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Support senior managementAddress non-routine decisions

Incorporate data about external events as well as summarized information from internal

MIS and DSS.

Exec

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syste

msMa

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nfor

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syste

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Proce

ssing

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Operationaldecisions

tacticaldecisions

strategicdecisions

EXECUTIVE SUPPORTSYSTEMS

DECISION SUPPORTSYSTEMS

MANAGEMENT INFORMATIONSYSTEMS

TRANSACTION PROCESSINGSYSTEMS

TACIT KNOWLEDGE

EXPLICIT KNOWLEDGE

INFORMATION

BASICDATA

Enterprise systems

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Collects data from different firm functions and stores data in single

central data repository.

Resolves problem of fragmented, redundant data sets and systems

Supply chain management systems

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Manage firm’s relationships with suppliers.

Share information about orders, production, inventory levels, delivery of products and

services.

Customer relationship management systems

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Provide information to coordinate all of the business processes that deal with

customers. Integrate firm’s customer-related processes and consolidate customer

information from multiple communication channels.

Knowledge management systems

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Support processes for acquiring, creating, storing, distributing, applying, integrating

knowledge. Collect internal knowledge and experience within

firm and make it available to employees.

Office automation systems

t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s

Try to improve the productivity of employees who need to process data and information.

Software systems that exist to improve the productivity of employees working in an office or systems that allow employees to work from home

or while on the move.

Information system in perspective of Bangladesh

Not many people know about modern informative technologies. Bangladesh is still new to digital ways of living.

E-government process is still at an introductory level. Economic condition of the people is one of the vital issues for people

to use internet and technologies to receive information systems help. Bangladesh is facing acute crisis of skilled computer user due to

literacy problem.

D r a w b a c k s

In 2002 Bangladesh identified ICT as a "thrust sector" as it represents potential for quick wins in reforms, job creation, industry growth, improving

governance and facilitating inclusion. Overall IT sector (excluding telecoms) is small, valued at $300 million, with

IT/ITES claiming 39% ($117 million) of that value. The overall IT/ITES industry has enjoyed a high growth rate of 40% over the last five (5) years

and this trend is expected to continue. Over last few years, a great revolution has taken place in the cellular

phone usage in Bangladesh. This digital revolution has created a brand new economic sector that

simply did not exist before.

Something to look forward to

C o m p a n y o v e r v i e w

0102

0304

The Bank started its journey on 27th March 1983

First bank of Bangladesh to provide

services through mobile application.Has total 120 branches which

includes 99 online branches and 284 ATM’s of its own.

Mission is to Promote innovation and automation with a view to guaranteeing and enhancing

excellence in service.

Shwapno embarked on its journey on October 2008.

Largest neighborhood supermarket chain in the

Bangladesh.Mission is to provide best

price with quality and value

Inspired to connect rural farmers and local suppliers to the end

customers.

Survey findings & analysis

Are you satisfied with the current web site for your organization?

YES20%

Approximately how often do you request support or services from the Information Technology Department?

DAILY

10% 40%WEEKLY

30%MONTHLY

20%N/A

How easy information technologies has made your work?

EXTREMELY EASY

SOMEWHAT EASY UNDECIDED SOMEWHAT

DIFFICULTVERY

DIFFICULT

20% 10% 10% 40%20%

fi n d i n g s

Most employee don’t understand technology very much.

Most of the employees do not know how to use provided technology.

Information system is still new to the employees.

Employees think information system made their work more difficult.

Re c o m m e n d a t i o n s

Providing training to the employees.Introducing the employees with the information

technologies used in the organizations.Hiring employees that are already trained with

these technologies (in future).Taking into consider more user friendly website

and software.

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