MANAGEMENT OF PEOPLE

ROLE OF HUMAN RESOURCE MANAGEMENT

LEARNING INTENTIONS/SUCCESS CRITERIA

LEARNING INTENTIONS:

I understand what the role

of HRM is within an

organisation.

SUCCESS CRITERIA:

• I can describe the purpose of HRM within an organisation.

• I can describe the main activities which are involved in HRM.

WHAT IS THE PURPOSE OF HRM?

The purpose of HUMAN RESOURCE

MANAGEMENT (HRM) in a business is to

manage the WORKFORCE so that a

business has enough suitable staff to carry

out all necessary tasks in an EFFECTIVE

and EFFICIENT way.

WHAT ACTIVITIES ARE HRM RESPONSIBLE FOR?

The main activities that are involved in the

work by HRM staff are as follows.

• STAFF RECRUITMENT

• STAFF SELECTION

• STAFF TRAINING

• STAFF MOTIVATION AND RETENTION

• COMPLIANCE WITH LEGISLATION

BENEFITS HRM BRING TO A BUSINESS

If the HRM staff do their work well, the business will benefit as follows:

• STAFF will be HAPPY at work and will be MOTIVATED to perform well, leading to BETTER CUSTOMER SERVICE and high levels of job satisfaction.

• STAFF will STAY with the business for LONG PERIODS OF TIME, reducing the need to recruit new staff frequently

• POSITIVE BUSINESS IMAGE (from high quality products and positive treatment of staff)

• Increased use of the business by consumers (CONSUMER LOYALTY)

• INCREASED PROFITS, BUDGETS OR DONATIONS (from consumer loyalty)

• PREVENTION OF NEGATIVE INDUSTRIAL ACTION (where staff take action to negatively affect the business)

Let’s Hear from some Business Experts

http://www.bbc.co.uk/schools/gcsebitesize/business/people/motivationvid.shtml

TASK

1. Identify 3 activities carried out by the Human Resources Department.

2. In your own words, explain the purpose of HRM.

3. Describe 3 benefits that good HRM can bring to a business organisation.