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TRANSCRIPT
Manager Do’s & Don’ts –Part 1
Chad V. Sorenson, SPHR, SHRM-SCPAdaptive HR Solutions
Webinar – November 30, 2017
What is the Role of a Leader?
Managing the process – what gets done
Managing the process – how it gets done
Managing the employees – who does what
Managing the employees – how they are performing their job
Why is this Discussion Important?
Understand the management’s expectations of managers
Understand the responsibilities of managers
Understand the legal liabilities and concerns of “supervisors”
Understand the difference between supervising employees and managing a team or office
Understand that as a manager – you are the leader for the department/location
Understand the responsibilities of working for a county government
Alphabet Soup
EEOC
COBRADOL
Wage & Hour
FLSA
HIPAA ADA
ADEA
Title VII
ERISAOSHA
Workers’ Compensation
NLRA
IRCA
FMLAState Laws
EPPA
FCRA
WARN
EPA
PDA
CCPA
Whistleblower Protections
USERRAUnemployment laws
ExecutiveOrders
So What am I Supposed to Do?
Be aware of actions by employees
General knowledge of law
Never assume!
Ask plenty of questions
Timely follow up is required
Relationships
Managing employees takes effort and doesn’t happen by accident
Managers must focus on employees and their performance to maintain productivity and effectiveness
Reactive
Proactive
= Supervisor
= Leader
1 Employee0 Relationships
4 Employees6 Relationships
7 Employees20 Relationships
2 Employees1 Relationships
5 Employees10 Relationships
8 Employees28 Relationships
3 Employees3 Relationships
6 Employees15 Relationships
9 Employees36 Relationships
# of Employees vs. # of Relationships
Dot the T’s and Cross My Eyes
PaperworkDocumentationTime ConsumingWaste of my time I have better things to do Isn’t that HR’s job?
Resources
Human Resources (Employee Relations)
Employee Handbook / Policies of your department
Your Manager
Organization Management
What does it mean that I am a supervisor?
All supervisors and managers
Agents of County Government
24 hours a day
In other words…
Anything you say or do as a supervisor
Actions of County Government
County Government is Accountable / You are Accountable
Promises
Reasonable promises you make as a supervisors can mean that the employer made the promises
Continued employment Confidentiality Special requests
Knowledge
Anything you know, no matter how you learned of it means it is organizational knowledge
Must act on it if necessary
Requests
Anything you request is an order by the organization
Be careful when asking of employees Asking for donations for Relay for Life
Confidential medical information
Other Issues
Family Medical Leave Sexual Harassment Discrimination (EEOC) Americans with Disabilities Act Drug Free Workplace Fair Labor Standards Act (Wage & Hour) Privacy Regulations
Alphabet Soup
EEOC
COBRADOL
Wage & Hour
FLSA
HIPAA ADA
ADEA
Title VII
ERISAOSHA
Workers’ Compensation
NLRA
IRCA
FMLAState Laws
EPPA
FCRA
WARN
EPA
PDA
CCPA
Whistleblower Protections
USERRAUnemployment laws
ExecutiveOrders
Influence
You have the ability to persuade employees Begrudgingly – because you are my boss
Willingly – following a strong leader
Direct and Indirect Examples
Facilitation
Lead the effort to get it done Provide instructions Right way and wrong way
Planning and Organization
P, P, P, P, P, P, P Articulate the plan and roles Break it down Ensure others “get it” Create Buy-in
Analysis
Gather all of the necessary information and then evaluate it
Problem solving Troubleshooting
Decision Making
Timely Effective Do you have all of the information Have you alerted the appropriate departments Not to be done in a vacuum Getting behind a final decision
Delegation
Assigning tasks Follow up
Know the ability of others Know the motivation of others Make effective delegation decisions Remain ultimately responsible for the decisions
Follow up & Commitment
Timely Overcoming obstacles Evaluating decisions and process
True to your word Engaged in the employer and your position Seeing it through
Communication
Appropriate Clear Two way street
Right message to the right audience at the right time
Are you hearing the right message?
Managing Conflict
Identifying sources Directing conversations Understanding both sides of the issue Appropriate outcome – definition You can control one factor in conflict….your
attitude
Other Skills Needed as an Effective Leader
Team building Technical / Functional Expertise Time Management Ability to Motivate Others Coaching & Counseling Providing Direction
Summary
Cannot be a manager on autopilot Must have an understanding of the
law and know when to ask questions An active leader will seek out
opportunities to grow the staff A passive manager will be seen as
only putting out fires, not preventing them
As a leader, the number one factor you can control is your attitude!
