manager in the middle
DESCRIPTION
Virginia Leadership Retreat - July 31,2010TRANSCRIPT
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Manager in the Middle
Presented by Thomas L. Willis, PCAMZalco Realty, Inc
Association Bridge, LLC
Virginia Leadership RetreatJuly 31, 2010
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Introduction & Objectives
Welcome to paradise!
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Introduction & Objectives
Successful navigation despite
challenges
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Introduction & Objectives
Let a change of latitude free our minds
to remember what we already know
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Introduction & ObjectivesGet ourselves healthy & maintain it
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Introduction & ObjectivesBenefit those we lead
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Introduction & ObjectivesCool Hand Luke
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Introduction & ObjectivesElevate!
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Exactly Who & Where We Are- External reality
Our clients The marketplace
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Exactly Who & Where We Are- External reality• Cool Hand Luke Lesson #1: “What we got
here is… a failure to communicate.”
• Frances Hasselbein Lesson: If we are
positioned correctly, we will be in the
middle in a good way
• If we are positioned incorrectly we will be
in the middle in a bad way
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Exactly Who & Where We Are- Internal reality• What do you really control?
• Are you in position to be in position?
• Are you part of the problem or part
of the solution? No excuses.
• Cool Hand Luke Lesson #2 – “You
got yo’ mind right, Luke?”
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Exactly Who & Where We Are- Internal reality
Fundamentals: Positioning & Desire
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Exactly Who & Where We ArePOSITIONING BY AUTHORITY • Governing Documents
• Contractual Requirements
• Ethics
• Law
• Board Policies
• The Association is not your Mom…..
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Exactly Who & Where We ArePOSITIONING BY COMMUNICATION • Like voting in Chicago
• Hit the cut-off man
• Recognizing time investments
• Resource
• Teacher
• Managing expectation
• Consistent message
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Exactly Who & Where We ArePOSITIONING BY KNOWLEDGE • Know what you know, know what you don’t
• “I don’t know, but I’ll get back to you”
• Is continual learning in your business
culture?
• Flowers and weeds
• Building your resource bank
• Providing resources for your people
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Exactly Who & Where We ArePOSITIONING BY ATTITUDE • Is health part of your business culture?
• Paradox of human imperfection
• Everyone is self-employed
• Humility is a strength. Hubris is a slow death.
• Will Rogers and cats
• Embrace the paradox of personal value vs.
irrelevance (because it is not about you).
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Exactly Who & Where We ArePOSITIONING BY PRINCIPLE • Customer Service vs. Politics
• Ego vs. Principle
• Trust is earned
• True North & respect comes first
• Short term gain vs. long term value
• How are individual and organizational values
aligned?
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Exactly Who & Where We ArePOSITIONING BY PRINCIPLE
“If you set out to be liked, you would be
prepared to compromise on anything at
anytime, and you would achieve nothing.”
– Margaret Thatcher
“ A man who stands for nothing will fall for
anything”
– Malcolm X
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Exactly Who & Where We AreTHREATS TO POSITIONING • Growing demands on attention – easy to lose
focus
• Knowing what’s important – the experience
factor
• Stress
• Fear
• Ignorance
• Lack of motivation & burn out
WHAT ARE YOUR STRATEGIES?
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Exactly Who & Where We Are
Strengths
Weaknesses
Opportunities
Threats
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Rubber Meets Road
PROOFS TO PERFORMANCE: • Who has authority in this situation?
• What fundamental principles apply?
• Am I communicating proactively and
thoroughly, including the principles that govern
my position
• What does the successful result look like? (go
from B to A) – helps you stay out of the weeds
• What are the long term ramifications? (gut
check)
• Are emotions or ego coloring my perspective?
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Rubber Meets Road BOTTOM LINE – TO SURVIVE AND THRIVE IN THE
MIDDLE:
• Know yourself & be true
• Commit to highest principles of service &
leadership
• Position yourself as a teacher and leader
• Enable/empower those who report to you to
teach and lead
• Recognize time investments - this is
almost always an opportunity
• THEN you can elevate when in the middle
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Rubber Meets Road
DISCIPLINE
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Rubber Meets Road
THE GOOD NEWS - IT’S WORTH IT
Sound Fundamentals + Integrity +
Knowledge
Desire + Discipline + Guts = Excellence
Choosing excellence = Market
differentiation
ESPECIALLY in the tough times when many
will
cave or sell out
Personal and organizational branding
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Back to the Real World
What –ifs
Applications
Experiences
Discussion
War stories
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The best managers are warriors
at heart, and a warrior cannot be
afraid to die.
Thank you for choosing to be the
best. The industry needs it. Your
clients deserve it. Your people
deserve it. Your organization
deserves it. YOU deserve it.