manager training that works: tips, ideas, and success strategies from groupon
DESCRIPTION
These slides accompany the recorded webinar, Manager Training that Works. View the recording here: https://attendee.gotowebinar.com/recording/4023156286211899394TRANSCRIPT
Tips, Ideas, and Success Strategies from Groupon Air date: June 19th, 2014
Manager Training that Works
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Nils Vinje VP Customer Success
Jhana
Lindsay Buydos L&D Expert
Groupon
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Today’s Speakers
Poll: How are you currently supporting new managers at your company?
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Q: Why does manager training matter?
A: Reach & Impact
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Great managers aren’t born…
4 questions to ask yourself with any manager training program:
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What does it mean to be a manager at my company?
1.
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How will I provide an experience that shifts the mindset of my managers and gets them excited?
2.
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How will I support my managers in the moment of need when issues come up?
3.
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How will I reinforce everything?
4.
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Q&A: Groupon’s approach to new manager training
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Results
• Turnover went down • Engagement went up • Groupon’s managers
love Jhana
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“Jhana transformed my 1-on-1s and has made them more productive.”
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“I love the weekly emails so much.”
“It makes it clear that Groupon is investing in us.”
Lessons Learned
• Make it feel homegrown • Play to your lowest
common denominator • Reinforcement is crucial
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Questions?
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Thank you!
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twitter.com/jhanainc
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