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Mintzbergs 3 categories of

Managerial Roles1. Interpersonal Roles

i) Figurehead

ii) Leader

iii) Liaison

2. Informational Rolesi) Monitor

ii) Disseminator

iii) Spokesperson

3. Decisional Roles

i) Entrepreneurii) Disturbance Handler

iii) Resource Allocator

iv) Negotiator

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Figurehead Role

Definition symbolizes the organisation & what it is trying to

achieve; perform ceremonial duties

Examples briefing on future organisational goals to

employees at organisationsmeetings

launches new corporate headquarters building

greets very important visitors to the organisation

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Leader

Definition

influences or inspires employees to perform

Examples through training, counseling, mentoring,

encouraging, motivating employee

performance by giving rewards/incentives

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LiaisonDefinition

links & coordinates people inside & outsidethe organisation to facilitate achieve goals

Examples

coordinates the work of managers in thedifferent departments

Establishes alliances between different

organisations to share resources to producenew products and services

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Monitor

Definition

analyzes information from both the internal &external environment

Examples evaluates performance of managers in different

departments

looks out changes occuring internal & external

environments that may affect the future of theorganisation by scanning periodicals,newspapers, business magazines, Bloomberg,annual reports of other organisations, etc

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Disseminator

Definition

Transmits information to influence attitudes &behaviours of people inside & outside theorganisation

Examples

Informs employees about changes taking place inexternal & internal environments that will affectthe organisationsfuture survival, vision, etcthrough emails, notice boards, bulletins

Informs customers on new products and servicesthrough extranet

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Spokesperson

Definition

uses information to positively influence theway people in & out of the organisation

respond to itExamples

launches a national advertising campaign to

promote new products and services gives speeches to local community onorganisationsfuture intentions

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Entrepreneur

Definition

decides on new projects or programmes toinitiate & how to invest resources

Examples

commits resources to develop innovativeproducts and services

decides to expand overseas to securepotential new customers for organisationsproducts & services

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Disturbance Handler

Definition

handles or manages an unexpected event or

crisis or take corrective actions

Examples

moves quickly to deal with plant fire,

conflicts, financial distress, etc. that threatensthe smooth functioning of the organisation

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Resource Allocator

Definition

decides how to allocate or assign resources to

departments

Examples

Finance Manager allocates budget to the

various departments

Human Resource Manager assigns new

employees to the relevant departments

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Negotiator

Definition

works with or negotiates with individuals, groups andorganisations for the benefit of the organisation

Examples

negotiates with banks to secure loans for businessoperations

work with suppliers & distributors to reach agreementsabout quality & price of raw materials/parts of theproducts

work with other organisations to establish agreements topool resources for joint projects

negotiate with unions, customers, etc -------