managing 4+ generations in the workforce: #4307 · ai is: : artificial: ar·ti·fi·cial (adj.) -...
TRANSCRIPT
Managing 4+Generations in the Workforce:
#4307Maria Dominguez, CPP
Brittany Galli
Brittany GalliChief Success Officer
Maria Dominguez, CPPSVP of Security
Bank of America
4 of the Largest
Generations Explained
https://www.huffingtonpost.com/janice-celeste/how-to-manage-4-generatio_b_8125158.html
#1 InadequateLeadership
Your Manager
= 11%
The Team You Work With =
38%
Question: At your company, what are you most* loyal to?
#2 Lack of:Education, Professional Skills, EQ
#3 Incorrect Incentivations
24th Place?
A Proud Facebook Post this week…
24th Place?
A Proud Facebook Post this week…
Building a Career You’re Passionate
About =
49%
Question: Thinking forward: What’s the most* important goal for you?
Workforce Leadership Solutions
Connect
- Connect: Understand ‘the driver’- Inspire: Spark the PASSION- Motivate: Build a Path- Incentivize: Reward, rather than ‘drive’- Change: Company cultures & Team dynamics are not fixed in a single day
Success Roadmap
So What Can We Do?
Attention: Managers
Focus on strengths and of each person and not on the generation
Try to treat everyone as a member of a team, one team
Help generations understand each other
Develop clear goals and expectations
Hold them accountable
Offer on going feedback
When people are pushing back, try to find out why
Common to all Generations
Prestige, Recognition, Status
(Feeling valued)
Fairness
Have input for their jobs
Good Salary
Set their own hours (as long as the work gets done)
Value Family
RespectManagement needs to treat everyone with respect
Valued Authority in the top 10:
• Traditional – 13%
• Boomers – 5%
• Xers & Yers – 6%
Communication
You have to repeat yourself – Over communicate
Learn to how to communicate
Face-to-face Phone callE-
communications
Training
SOFT SKILLS –LEARN ON THE JOB (ALL GENS)
OLDER GENS –PREFER “SKILLS”
YOUNGER –PREFER
LEADERSHIP TRAINING (THEY DON’T NEED PC
SKILLS)
OLDER – PREFER FACE TO FACE
YOUNGER –PREFER
COMPUTER BASED
MENTORING –ALL LIKE
What’s Next?
AI is: : Artificial: ar·ti·fi·cial (adj.) -
…something made or produced by human beings rather than occurring naturally, especially as a copy of something natural.
Intelligence: in·tel·li·gence (noun)
…the ability to acquire and apply knowledge and skills.
Cite: https://www.google.com/search?rlz=1C5CHFA_enUS825US825&ei=fus9Xbr1DcHwsAWawKS4DQ&q=definition+of+intelligence&oq=definition+of+intelligence&gs_l=psy-ab.3..0l10.147448.149567..149869...0.0..0.283.1765.0j10j1......0....1..gws-wiz.......0i71j0i67j0i70i249.mRjS389p8Ds&ved=0ahUKEwi6rNuUodjjAhVBOKwKHRogCdcQ4dUDCAo&uact=5
AI in the WorkforceAI = Machine learning + A Computer
• Machines have to ‘learn’ from* something
• Leaders teach their teams to ‘learn,’ just like we teach ‘machines’ to learn.
Remember:Today, there is no substitution in
the Security World for our Human Intelligence.
Resources
1. https://en.wikipedia.org/wiki/Generation_X (May 8, 2019)
2. Five Strategies For Managing Generational Differences By Manny Rodriguez, M.S., bSci21 Contributing Writer
3. https://bsci21.org/five-strategies-for-managing-generational-differences/ May 21, 2015 bsci21 Business/OBM 4Retrieved; January 15, 2019
4. How to Manage a Multigenerational Workforce and Not Go Totally Insane. Janice Robinson-Celeste, Contributor
5. Janice Celeste, MBA | Founder/Editor-in-Chief of Successful Black Parenting magazine
6. https://www.huffingtonpost.com/janice-celeste/how-to-manage-4-generatio_b_8125158.html, Pulled January 15, 2019