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MANAGING CHALLENGING STUDENT BEHAVIOR MANAGING CHALLENGING STUDENT BEHAVIOR

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Page 1: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

MANAGING CHALLENGING STUDENT

BEHAVIOR

MANAGING CHALLENGING STUDENT

BEHAVIOR

MANAGING CHALLENGING STUDENT

BEHAVIOR

MANAGING CHALLENGING STUDENT

BEHAVIOR

Page 2: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

This Approach is a Good News/Bad News

Scenario:

This Approach is a Good News/Bad News

Scenario:

GOOD NEWS: The only person’s behavior you have control over is your own.

BAD NEWS: It’s very difficult to change our behavior.

GOOD NEWS: The only person’s behavior you have control over is your own.

BAD NEWS: It’s very difficult to change our behavior.

Page 3: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Don’t Be Afraid of

Opposition.

Don’t Be Afraid of

Opposition.

Remember, a kite rises against the wind, not with it.

George Bernard Shaw

Remember, a kite rises against the wind, not with it.

George Bernard Shaw

Page 4: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

The Role of ParadigmsThe Role of Paradigms

A paradigm is a pattern or model for interpreting information. It provides us with a set of rules and regulations for making sense out of our environment. Information that agrees with our paradigm is easily recognized and accepted. Information that disagrees with our paradigm is difficult to recognize and is resisted.

A paradigm is a pattern or model for interpreting information. It provides us with a set of rules and regulations for making sense out of our environment. Information that agrees with our paradigm is easily recognized and accepted. Information that disagrees with our paradigm is difficult to recognize and is resisted.

Page 5: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

The Dominant Paradigm…

The Dominant Paradigm…

Resistance Originates from a Child.

Resistance Originates from a Child.

Page 6: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

RESISTANCE ORIGINATES FROM YOUR

BEHAVIOR!

RESISTANCE ORIGINATES FROM YOUR

BEHAVIOR!

Page 7: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Do You Disagree with Me?Do You Disagree with Me?

If so, I have just created your resistance. I can change that. I am NOT suggesting this as a technique for managing resistance. Nevertheless, what would happen to resistance if you never asked a student to stop behaving inappropriately or to start behaving appropriately? Would there be resistance?

If so, I have just created your resistance. I can change that. I am NOT suggesting this as a technique for managing resistance. Nevertheless, what would happen to resistance if you never asked a student to stop behaving inappropriately or to start behaving appropriately? Would there be resistance?

Page 8: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

The Opposite of Resistance

The Opposite of Resistance

Is Rapport

Alter your behavior so that it becomes easier to lead a child in the direction of a desired outcome.

Is Rapport

Alter your behavior so that it becomes easier to lead a child in the direction of a desired outcome.

Page 9: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is
Page 10: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is
Page 11: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is
Page 12: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Teaching/Instructional Practices

Teaching/Instructional Practices

Three approaches to discipline: Authoritarian - where the adult is the

enforcer. Permissive - where the adult enables children. Cooperative - where the adult empowers

students and teaches responsibility through choices and problem solving.

Three approaches to discipline: Authoritarian - where the adult is the

enforcer. Permissive - where the adult enables children. Cooperative - where the adult empowers

students and teaches responsibility through choices and problem solving.

Page 13: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Authoritarian – yells, lectures, uses harsh words,

put downs, sarcasm

Authoritarian – yells, lectures, uses harsh words,

put downs, sarcasm Leads to power struggles,

revenge or rebellion. Consequences (punishments)

are external. Adversary condition. An enforcer – may use guilt to

control. Lots of control – few choices. Reward and punishment/fear

and intimidation. Goal – compliance (does not

teach self discipline or responsibility).

Leads to power struggles, revenge or rebellion.

Consequences (punishments) are external.

Adversary condition. An enforcer – may use guilt to

control. Lots of control – few choices. Reward and punishment/fear

and intimidation. Goal – compliance (does not

teach self discipline or responsibility).

Page 14: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Permissive – a “friend”, uses persuasion and bribery

(rewards)

Permissive – a “friend”, uses persuasion and bribery

(rewards) Student is dependent on

teacher – behaves to please.

Lots of choices but few limits.

Students believe world owes them and tantrum when world doesn’t come through.

Student is dependent on teacher – behaves to please.

Lots of choices but few limits.

Students believe world owes them and tantrum when world doesn’t come through.

Page 15: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Cooperative – Manager – Firm and Friendly

Cooperative – Manager – Firm and Friendly

Enforces rules and consequences. Consequences reasonable, related and

done respectfully. Students learn to be responsible for

their decisions. Manager is pro-active and prevents

discipline problems by developing: mutual respect and meeting individual needs.

Students are empowered to solve problems.

Resolution is internal.

Enforces rules and consequences. Consequences reasonable, related and

done respectfully. Students learn to be responsible for

their decisions. Manager is pro-active and prevents

discipline problems by developing: mutual respect and meeting individual needs.

Students are empowered to solve problems.

Resolution is internal.

Page 16: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is
Page 17: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Manager Manager

Page 18: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Parts of a Management Plan

Parts of a Management Plan

1. Building a foundation: Know what you want. Understand misbehavior. Develop a belief system.

1. Building a foundation: Know what you want. Understand misbehavior. Develop a belief system.

Page 19: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Parts of a Management Plan

Parts of a Management Plan

Prevention

Create a safe, secure environment based on mutual respect, cooperation and trust.

Building a positive relationship and creating a caring environment.

Effective instructional strategies.

Rules and consequences. Procedures.

Prevention

Create a safe, secure environment based on mutual respect, cooperation and trust.

Building a positive relationship and creating a caring environment.

Effective instructional strategies.

Rules and consequences. Procedures.

Page 20: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Parts of a Management Plan

Parts of a Management Plan

Action

Intervene when students misbehave.

Prevent power struggles.

Redirect student behavior.

Crisis management . Strategies for dealing

with volatile students.

Action

Intervene when students misbehave.

Prevent power struggles.

Redirect student behavior.

Crisis management . Strategies for dealing

with volatile students.

Page 21: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Parts of a Management Plan

Parts of a Management Plan

1. Inclusion – working with special needs students.

1. Inclusion – working with special needs students.

Page 22: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Parts of a Management Plan

Parts of a Management Plan

Resolution – strategies that bring about change: Problem solving

conference. Class meetings. Anger

management.

Resolution – strategies that bring about change: Problem solving

conference. Class meetings. Anger

management.

Page 23: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Fundamental Premises About People

Fundamental Premises About People

Page 24: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

1. FUNDAMENTAL PREMISE ABOUT PEOPLE

1. FUNDAMENTAL PREMISE ABOUT PEOPLE

1. People are social beings and have a desire to belong and feel significant in the eyes of others.

2. All behavior is goal-oriented and has a purpose.- The Primary Goal is to belong and feel significant.- The Four Mistaken Goals of Misbehavior:

1. People are social beings and have a desire to belong and feel significant in the eyes of others.

2. All behavior is goal-oriented and has a purpose.- The Primary Goal is to belong and feel significant.- The Four Mistaken Goals of Misbehavior:

A. Attention “Notice me.”

B. Power “I’m in charge.”

C. Revenge “I’ll get even.”

D. Avoidance of Failure “I can’t.”

Page 25: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

3. People Have Basic Needs. (These needs will be met in a positive or negative

way!)a. Safety and Securityb. Connect (Acceptance, Attention, Appreciation, Affection)c. Control – Powerd. Capablee. Contributef. Fun – Enjoyment

4. People are Decision-Makers.(Decision-makers must be responsible for the decisions they make.)

5. All People are Entitled to Dignity and Respect.6. Perception is Reality.7. The Only Person You can Control is YOURSELF!

3. People Have Basic Needs. (These needs will be met in a positive or negative

way!)a. Safety and Securityb. Connect (Acceptance, Attention, Appreciation, Affection)c. Control – Powerd. Capablee. Contributef. Fun – Enjoyment

4. People are Decision-Makers.(Decision-makers must be responsible for the decisions they make.)

5. All People are Entitled to Dignity and Respect.6. Perception is Reality.7. The Only Person You can Control is YOURSELF!

Fundamental Premises About People

Fundamental Premises About People

Page 26: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

CYCLE OF FAILURECYCLE OF FAILURE

A. Negative Self-Concept/ Low Self-Worth.

B. Negative Behavior.C. Punishment.D. Self-Concept Lowered.E. Angry Person More Violent.F. Back to “A”.

.

A. Negative Self-Concept/ Low Self-Worth.

B. Negative Behavior.C. Punishment.D. Self-Concept Lowered.E. Angry Person More Violent.F. Back to “A”.

.

Page 27: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

CYCLE OF FAILURECYCLE OF FAILURE

TO BREAK THAT CYCLE, YOU MUST:

A. Have a Supportive Climate.

B. Build Relationships.

TO BREAK THAT CYCLE, YOU MUST:

A. Have a Supportive Climate.

B. Build Relationships.

Page 28: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Belief Statements…What’s Yours?

Belief Statements…What’s Yours?

Without belief statements, there is no foundation for developing a discipline plan.

I believe…

Without belief statements, there is no foundation for developing a discipline plan.

I believe…

Page 29: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Belief StatementsBelief Statements

Page 30: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is
Page 31: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

PREVENTIONPREVENTION

Page 32: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

EnvironmentEnvironment

Page 33: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

MotivationMotivation

Page 34: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Kids don’t care how much you know

until they know how much you care!

Kids don’t care how much you know

until they know how much you care!

Page 35: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Encouragement Encouragement

Page 36: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

NoticeNotice

Page 37: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is
Page 38: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Effective InstructionEffective Instruction

Page 39: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Cooperative LearningCooperative Learning

Page 40: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Engage Immediately Engage Immediately

Page 41: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is
Page 42: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

People retain People retain

10% of what they read 20% of what they hear 30% of what they see 50% of what they see and hear 70% of what they discuss with

others 80% of what they say and do 95% of what they teach

10% of what they read 20% of what they hear 30% of what they see 50% of what they see and hear 70% of what they discuss with

others 80% of what they say and do 95% of what they teach

Page 43: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Auditory Learners Auditory Learners

Page 44: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Visual Learners Visual Learners

Page 45: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Tactile Learners Tactile Learners

Page 46: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Kinesthetic Learners Kinesthetic Learners

Page 47: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is
Page 48: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

ReflectReflect

Page 49: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

RULESRULES

Two rules Spencer Henry uses:

1. Do things that will not prevent me from teaching, you or others from learning.

2. Respect yourself, others and your school.

Two rules Spencer Henry uses:

1. Do things that will not prevent me from teaching, you or others from learning.

2. Respect yourself, others and your school.

Page 50: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Teach what works and what doesn’t work with you.

Teach what works and what doesn’t work with you.

Page 51: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

PROCEDURESPROCEDURES

Daily classroom routines:

Transitions.

Developed by the school.

Daily classroom routines:

Transitions.

Developed by the school.

Page 52: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Don’t assume anything!

Teach everything!

Don’t assume anything!

Teach everything!

Page 53: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Giving Directions:Giving Directions:

Page 54: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Punishment Punishment

Page 55: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Research says that for every year a bad habit is practiced,

it will take one month of intervention to change that

behavior – 6 years - 6 months!

Research says that for every year a bad habit is practiced,

it will take one month of intervention to change that

behavior – 6 years - 6 months!

Page 56: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Consequences Consequences

Loss or delay of privileges.

Require interaction.

Restitution.

Instructional.

Loss or delay of privileges.

Require interaction.

Restitution.

Instructional.

Page 57: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Time Out/Chill OutTime Out/Chill Out

Page 58: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is
Page 59: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

So what do you do with the non-compliant

student?

So what do you do with the non-compliant

student?

Page 60: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Listen, acknowledge and defer.

Listen, acknowledge and defer.

Page 61: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Use thinking statements – not arguing words!

Use thinking statements – not arguing words!

What.

Judgmental.

Close-ended questions.

Problem solving.

Consequence questions.

What.

Judgmental.

Close-ended questions.

Problem solving.

Consequence questions.

Page 62: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

If student does not

answer –be prepared to

answer.

If student does not

answer –be prepared to

answer.

Page 63: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Use “I” Statements.

Use “I” Statements.

Page 64: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

NEVER engage for more than 10 seconds.

NEVER engage for more than 10 seconds.

Page 65: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

THE QUALITY OF A CHILD’S EDUCATION DEPENDS UPON THREE THINGS

YOU CAN CONTROL:

THE QUALITY OF A CHILD’S EDUCATION DEPENDS UPON THREE THINGS

YOU CAN CONTROL:

• HOW WELL YOU MANAGE YOUR CLASSROOM.

• THE RELATIONSHIP BETWEEN THE STUDENT AND THE TEACHER AND.

• THE CAPABILITY OF THE TEACHER.

• HOW WELL YOU MANAGE YOUR CLASSROOM.

• THE RELATIONSHIP BETWEEN THE STUDENT AND THE TEACHER AND.

• THE CAPABILITY OF THE TEACHER.

Page 66: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Pro-Acting is like sharpening an ax before chopping wood.

Are you prepared to deal with difficult, challenging, at

risk students?

Pro-Acting is like sharpening an ax before chopping wood.

Are you prepared to deal with difficult, challenging, at

risk students?

Page 67: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

Be Personal!Be Personal!

Don’t Personalize!Don’t Personalize!

Page 68: MANAGING CHALLENGING STUDENT BEHAVIOR. This Approach is a Good News/Bad News Scenario: GOOD NEWS: The only person’s behavior you have control over is

THE TEACHERTHE TEACHER

I have come to a frightening conclusion.I am the decisive element in the classroom.It is my personal approach that creates the climate.It is my daily mood that makes the weather.As a teacher, I possess tremendous power to make a

child’s life miserable or joyous.I can be a tool of torture or an instrument of

inspiration. I can humiliate or hurt, humor or heal.In all situations, it is my response that decides

whether a crisis will be escalated or de-escalated, and a child humanized or de-humanized.

Haim Ginott

I have come to a frightening conclusion.I am the decisive element in the classroom.It is my personal approach that creates the climate.It is my daily mood that makes the weather.As a teacher, I possess tremendous power to make a

child’s life miserable or joyous.I can be a tool of torture or an instrument of

inspiration. I can humiliate or hurt, humor or heal.In all situations, it is my response that decides

whether a crisis will be escalated or de-escalated, and a child humanized or de-humanized.

Haim Ginott