managing change conference-linda edwards presentation
TRANSCRIPT
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Whole System Change – the leadership challenge
A view through the diabetes lensDr Linda Edwards
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Diabetes – The Challenge
• 700 people a day are diagnosed with diabetes• 50% increase projected by 2025 (5 million)• Not taken seriously• Rarely a single morbidity• Has ghastly complications – amputations, blindness, kidney
failure…..
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The ingredients of success
Authentic leadership
Clear vision and strategy
Successful Change
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The Ripple Effect
http://www.visualphotos.com/photo/1x6037437/water-ripples-computer-artwork.jpg
If we change one part of the system we change the whole system
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The Approach
Seek first to understand, then to be understood
• Define the problem• Engage people to co create the solution• Look at the system as a whole
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STOP, LOOK & LISTEN
• STOP – take a breath
• LOOK – stand back and observe the problem within the whole system
• LISTEN – stop pretending and really listen
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Learning to ListenThe 5 stages of effective listening
1
2
3
4
5
IGNORING
PRETEND LISTENING
SELECTIVE LISTENING
ATTENTIVE LISTENING
REAL LISTENING – From the others perspective
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An experience
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In order to influence we first have be influenced
• Real listening enables us to understand the other person’s ‘map’
• To be really listened to gives a real sense of affirmation, appreciation and of being understood.
• By applying ‘real listening’ you become vulnerable and in this lies the paradox……….
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Understand your people
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The key ingredients for system change
System Change
AuthenticSkills
ExperienceEnthusiasm
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The 3 ingredients of successful leadership
• Authenticity• True to Self• True to the people they encounter
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Dr Linda EdwardsManaging DirectorService Redesign and Improvement ConsultancyDiabetes UK
Tel: 07880202202
https://www.diabetes.org.uk/Service-Redesign-Improvement-Consultancy