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TRANSCRIPT
Managing Change in Challenging
Times:Choosing the Right Change Approach
By Randall Benson, MBA
The banking industry today is
navigating a sea of change.
HR and training professionals can
equip employees to sail through
these turbulent waters.
Employees who handle
change well reach their
objectives.
Here’s evidence.
In virtually every circumstance,
some change strategies are
dramatically better than others.
By choosing the right change
strategy, the odds of succes
skyrocket.
The Cynefin Framework helps people
choose a successful change strategy.
The Cynefin Framework is an
outgrowth of complexity theory.
Cynefin starts out with three
system states:
The Ordered state is divided
to add granularity.
The result is four Cynefin
domains.O
rdere
dN
on-o
rdere
d
Complex Complicated
SimpleChaotic
Disordered
The Cynefin Framework uses system states.
Systematic Practice
Best Practice
Emergent Practice
Novel Practice
OrderNon-order
Complex Complicated
SimpleChaotic
Find the domain for the problem.
SenseCategorize
Respond
Known, Non-obviousUnknown
Known, ObviousUnknowable
SenseAnalyzeRespond
ProbeSense
Respond
ActSense
Respond
Disordered
Complex Complicated
SimpleChaotic
Tailor your change strategy to the domain.
Best PracticesTraining
Good PracticesImprovement Projects
Emergent PracticesExploration
Novel Practices/Pure Science
Crisis Management
e.g. PDCA improvement method
e.g. “Leaning” a value stream
e.g. creating the fastest ER
e.g. blunting outrage
Disordered
Complex Complicated
SimpleChaotic
Let actions be guided by outcomes.
Follow a proven(systematic) roadmap
Explore, discover, apply
Train everyone to standards
Stabilize
Want best practices
Want improved practicesWant breakthrough
Want restored order
Disordered
Disorder
Past ExperiencePersonal Preference
Past ExperiencePersonal Preference
Past ExperiencePersonal Preference
Past ExperiencePersonal Preference
Be mindful of disorder.
Complex Complicated
SimpleChaotic
Danger: look out for the cliff!
Disordered
Complex Complicated
SimpleChaotic
Go where the potential for innovation is high.
Disordered
Complex Complicated
SimpleChaotic
If lacking engagement, change your domain.
Disengagement
Highly constrained,no degrees of freedom
Low Engagement
Significantly constrained,limited freedom,defer to experts
High Engagement
Limited constraints,freedom to explore & discover
Active Disengagement
Lacking constraints,tyranny of the situation
Disordered
Use Cynefin to find the domain for your problem.
Tailor your change strategy to the domain.
Let actions be guided by outcomes.
Be mindful of disorder.
Danger: look out for the cliff!
Go where the potential for innovation is high.
If lacking engagement, change your domain.
Remember these seven Cynefin guidelines.
Charting a course to successful change starts
with choosing the right change strategy.
The Cynefin Framework will help people
choose a successful change strategy.
Randall Benson
Available on amazon.com
Managing Change in Challenging
Times:Choosing the Right Change Approach
By Randall Benson, MBA
• BensonConsulting.com
• QuestEffect.com
• 206-527-5343
Thank You!