managing competence in a vuca world
TRANSCRIPT
Value. Innovation.OnTheJobTraining.com
“Chaos” Henderson Art - UK
Shaun Browne
Managing Competence
in a VUCA World
1Thursday, 9 April, 15
10 VUCA TrendsRick Voirin - Fuqua School of Business - Duke University - Durham N.C.
• Creativity - “Maker Culture”
• Clarity for the future
• Complex Uncertainty - Seeing Opportunities
• Immersive Learning
• Bio-Empathy - Nature’s POV - The Big Picture
• Constructive Leadership
• Rapid Prototyping - Try Many to Find the Best One
• Smart Mob Organizing - Problem Solving
• Commons Creating - User Generated Shared Assets - Benefit Others - Flicker - Wikipedia - World of Warcraft
• Shape your Future
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7Thursday, 9 April, 15
How ‘VUCA’ is Your Organization?
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Non-VUCA VUCAInformation Scarcity Information Abundance
Stable, Predictable Work Changing, Unknown Work
Valued TraitsIntellect, Diligence, Obedience
Valued TraitsInitiative, Creativity, Passion
Work - Tied to Location Work - Anytime, Anywhere
First Learn, Then Work Work is Learning, Learning is Work
Individual Silos, Workers and Orgs Connected, Sharing Workers and Orgs
8Thursday, 9 April, 15
Tell Us Something About Yourself
• Who are you?
• Which column describes your organization?
• What are you expecting to achieve today?
• How can everybody help you?
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9Thursday, 9 April, 15
How ‘VUCA’ is Your Organization?
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Non-VUCA VUCAInformation Scarcity Information Abundance
Stable, Predictable Work Changing, Unknown Work
Valued TraitsIntellect, Diligence, Obedience
Valued TraitsInitiative, Creativity, Passion
Work - Tied to Location Work - Anytime, Anywhere
First Learn, Then Work Work is Learning, Learning is Work
Individual Silos, Workers and Orgs Connected, Sharing Workers and Orgs
10Thursday, 9 April, 15
Ideas / Strategies To Adapt To VUCA?
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Increase Information?
Manage Changing, Unknown Work?
Promote Valued Traits?
Arrange for Anywhere, Anytime Work?
Create a Learning Environment?
Encourage Sharing
11Thursday, 9 April, 15
Team Activity
1. Flip Chart
2. Groups
3. Discuss
4. Record
5. Appoint
6. Present
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12Thursday, 9 April, 15
How Can We Adapt To VUCA?
Help people know (What)
+
Help people do (How)
+
Help people understand (Why)
=
Manage Competence and Capability
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13Thursday, 9 April, 15
Adapting to VUCA by Managing Competence
• Knowledge Management (What)
• Process Management (How)
• Sense-Making (Why)
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14Thursday, 9 April, 15
Seven Steps to Manage Moving Toward VUCA
• Standards
• Training
• Application
• Routine
• Results
• Revise
• Support
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15Thursday, 9 April, 15
Change - What Usually Happens
0
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75
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S T A R R R S
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17Thursday, 9 April, 15
Change - What Usually Happens?
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• You lose...
• Productivity
• Profits
• Performance
• People
18Thursday, 9 April, 15
Change - What You Want To Happen
0
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50
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S T A R R R S
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80%
98 - 100%
19Thursday, 9 April, 15
Setting Standards - The Starting Point
• Find out what people need to know
• Find out what people need to do
• Find out what your customers want
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20Thursday, 9 April, 15
Setting Standards - The Starting Point
• Knowledge
• Competencies
• Expectations
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21Thursday, 9 April, 15
Define Competence
• What does a ‘good job’ look like? (Performance)
• Who’s the best? ( Model)
• Who knows? (Subject Matter Experts)
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22Thursday, 9 April, 15
Design Competence - Define SKEB
SMEs Collaborate - Determine - Agree
1 Skills Proficiency, facility, dexterity, developed through training and experience
2 Knowledge Familiarity, awareness, or understanding gained through exposure or study
3 Experience Direct participation in events or activities
4 Behaviors The manner in which someone functions or operates
Improve Production Capacity
S EK IPCB+ + + =
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24Thursday, 9 April, 15
Design Competence - Standard Work Instructions
1. Select Target Process
2. Learn Lay-out of Target Process
3. Observe / Collect Data / Take Pictures (Process Sequence)
4. Review Draft SWI / SOPs
5. Test and Revise
6. Second Observation / Data Collection / Photography
7. Finalize and Distribute
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25Thursday, 9 April, 15
Standard Work Instruction - Finalized
Frequent
Occasional
Novice / New
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27Thursday, 9 April, 15
Designing Competence - Train New Process
• Train
• Coach
• Fine-tune
• Deploy
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28Thursday, 9 April, 15
Designing Competence - Train New Process
• Job Performance Order
• Reverse Order
• Most Difficult First
• Sectional Delivery
• Critical First
• Easy to Hard
• Simple to Complex
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29Thursday, 9 April, 15
Ride A Bicycle
• Train Anyone, Any Age, to Ride A Bicycle
• 4 ‘Rules’• You cannot touch the learner’s bike
• The learner cannot be hurt
• No training wheels or other aids
• Under 60 minutes
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30Thursday, 9 April, 15
Team Activity
1. Flip Chart
2. Groups
3. Discuss
4. Record
5. Appoint
6. Present
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31Thursday, 9 April, 15
It Can Be Done!
• https://www.youtube.com/watch?v=612HpAPIExs
• https://www.youtube.com/watch?v=pRk1bahf0
• https://www.youtube.com/watch?v=QMlyCOtMt1s
• https://youtu.be/pRk1xZbahf0
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32Thursday, 9 April, 15
It Can Be Done!
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frameborder="0" allowfullscreen></iframe>
33Thursday, 9 April, 15
Designing Competence - What’s Important?
• What are the four skills?
• What sequence should they be taught in?
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34Thursday, 9 April, 15
Designing Competence - What’s Important?
• What are the four skills?
• Balance
• Steering
• Braking
• Pedaling
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35Thursday, 9 April, 15
Designing Competence - Skill Application
• Apply, Practice, until performance reaches standard
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36Thursday, 9 April, 15
Designing Competence - Achieve Routine
• Review performance to ensure routine is maintained
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37Thursday, 9 April, 15
Designing Competence - Measure Results
• Measure performance using regular metrics
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38Thursday, 9 April, 15
Designing Competence - Measure Results
• What metrics does your organization use?
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39Thursday, 9 April, 15
Designing Competence - Revise
• Revise process when necessary
• Adapt to changes in process, work flow, requirements
• Retrain, if necessary
• Depends on the scale of the change
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40Thursday, 9 April, 15
Designing Competence - Sustainability
• Ensure performance continues
• Monitor metrics
• Reward the performance you want
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41Thursday, 9 April, 15
S T A R R R S
• Standards
• Training
• Application
• Routine
• Results
• Revision
• Sustainability 0
25
50
75
100
S T A R R R S
“Normal” Enhanced
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42Thursday, 9 April, 15
OnTheJobTraining.com
• Specializing in Job Skills Training
• Standard Work Instructions
• Designing Competence - WHYSEEQ®
• Every Buddy A Trainer®
• On the Job Training
• STARRRS© Learning Assessments
• One Way... Right Way©
• Regulated Industries
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43Thursday, 9 April, 15