managing expectations by susan c hammond

102 Franklin Street Duxbury, MA 02332

781.837.1999 • cell 617.842.2158 [email protected] • www.schammond.com

Nonprofit Toolbox Mini-Conference

March 22, 2011

Managing Expectations: How to Get More from Your Board

Presented by: Susan C. Hammond

©2011, SCHammond

Nonprofit Toolbox Mini-Conference Managing Expectations: How to Get More from Your Board

March 22, 2011

I. What do you already have?

II. What do you need?

III. What do you expect each board member to do?

IV. What do you expect board members to contribute?

V. What are the board logistics?

VI. What are the board dynamics?

VII. Questions

VIII. Announcements

ManagingExpectations

What do you expect each board member to do?

What do you already have?What do you need?

What do you expect board members to contribute?

What are the board logistics?What are the board dynamics?

Nonprofit Toolbox Mini-ConferenceManaging Expectations: How to Get More from Your Board

March 22, 2011

Copyright 2011, SCHammond





What are the board logistics?

Staff Skills & Talents

Board Skills & Talents

Paid Consultants' Skills & Talents

What are the board dynamics?


March 22, 2011


©2011, SCHammond, SWOT Analysis V3.doc

SWOT Analysis

Strengths (present oriented those things internal to us as individuals or organizations;for example, a strength maybe communication skills, ability to focus amidst chaos or being a team player)

Weaknesses (present oriented; those things internal to us as individuals or organizations; weaknesses

may include: organizational skills or interpersonal skills)

Opportunities

(future oriented, external to individuals and organizations; opportunities are new business contacts, legislative changes, or new certifications)

Threats

(future oriented, external to individuals and organizations; threats include when getting credit is difficult, when donors stop or reduce what they have historically done around event)






Skills

Talents

Contacts

Funds






March 22, 2011


Board Member Name

Mar

y S

mith

Dev

on C

erro

ne

Cha

r D

elga

do

Years on Board

Relationships Access: Community leaders and groups

Access: Grassroots leaders and groups

Access: People with money

Area of Expertise Public Relations

Financial Management

Fundraising

Human Resources

Legal

Planning

Sector Business

Faith-Based

Public Sector

Education

Philanthropic

Neighborhood/geographic location

Ethnic Diversity Caucasian

Native American

African American

Latino / Latina

Asian or Pacific Islander

Other

Over 65

51–65

Age 36–50

20–35

Sex Female

Male

SAMPLE Board Matrix

Identify areas of expertise

needed to provide proper

oversight for the type of

work you do

Diversity is important to

bring various points of view

and insights. It is also

important to have a board

representative of your

constituents.

Sample Nonprofit Board Member Profile

©2011, SCHammond, Sample NP Director Profile V1.doc

The Organization

Our Daily Bread is a food and nutrition program providing services throughout Massachusetts to individuals and families living with critical and chronic illnesses. It provides clients, their dependent families, and caregivers appealing, nutritious meals, and sends the message to those in greatest need that someone cares.

The Vision or Strategic Objectives

Its goals are to help clients maintain their health and dignity and preserve the integrity of their families through free, culturally appropriate, home-delivered meals, nutrition education, and other community programs. Over 1500 individuals are served per year in eastern Massachusetts; 90% live below the poverty level, 65% come from communities of color.

The Qualifications:

Board members serve as ambassadors for the organization, extending its reach into the community. As an entrepreneurial nonprofit with a focus on innovation, Our Daily Bread often attracts entrepreneurs and CEO's to its board, as well as senior corporate executives who are interested in its mission, creative fundraising, and exciting new programs.

The Need:

Our Daily Bread is looking for board members in the fields of law, marketing, fundraising or sales to become part of the spring 2011 class of new board members. The Board is an active network of dynamic people who share values around good food, nutrition and service.

The Logistics:

The Board is comprised of 15 members currently and can increase to 20. The Board meets quarterly (March, June, September & December) on the third Thursday of the month. Meetings are from 6-9 PM and include a light dinner. Members may participate by conference line but in-person attendance is strongly encouraged. Board materials to be reviewed are made available on a secure section of the website a week before

each meeting. There are 5 committees of the Board (Finance, Audit, Outreach, Development, & Governance) and

several task forces depending on what short-term projects are underway. Each board member is expected to serve on at least one committee.

All board members are expected to attend at least 2 of the 3 main fundraising events. For more information, please contact Shelia McNally, Chair-Governance Committee at 898-335-1234 or [email protected].






Skills

Talents

Contacts

Funds




Roles

Responsibilities



March 22, 2011


SAMPLE BOARD MEMBER AGREEMENT

By Jan Masaoka

I, _________understand that as a member of the Board of Directors of ______________, I have a legal and moral responsibility to ensure that the organization does the best work possible in pursuit of its goals. I believe in the purpose and the mission of the organization, and I will act responsibly and prudently as its steward. As part of my responsibilities as a board member:

1. I will interpret the organization's work and values to the community, represent the organization, and act as a spokesperson.

2. I will attend at least 75% of board meetings, committee meetings, and special events. 3. I will make a personal financial contribution at a level that is meaningful to me. 4. I will actively participate in one or more fundraising activities. 5. I will act in the best interests of the organization, and excuse myself from discussions and votes where

I have a conflict of interest. 6. I will stay informed about what's going on in the organization. I will ask questions and request

information. I will participate in and take responsibility for making decisions on issues, policies and other board matters.

7. I will work in good faith with staff and other board members as partners towards achievement of our goals.

8. If I don't fulfill these commitments to the organization, I will expect the board president to call me and discuss my responsibilities with me.

In turn, the organization will be responsible to me in several ways:

1. I will be sent, without request, quarterly financial reports and an update of organizational activities that allow me to meet the "prudent person" section of the law.

2. Opportunities will be offered to me to discuss with the executive director and the board president the organization's programs, goals, activities, and status; additionally, I can request such opportunities.

3. The organization will help me perform my duties by keeping me informed about issues in the industry and field in which we are working, and by offering me opportunities for professional development as a board member.

4. Board members and staff will respond in a straightforward fashion to questions I have that I feel are necessary to carry out my fiscal, legal and moral responsibilities to this organization. Board members and staff will work in good faith with me towards achievement of our goals.

5. If the organization does not fulfill its commitments to me, I can call on the board president and executive director to discuss these responsibilities.

Signed: ___________________________________ Date: ___________________ Member, Board of Directors ___________________________________ Date: ___________________ President, Board of Directors Have the Board President sign two copies of this Agreement, and ask new board members to sign them, return one copy to the Board President, and keep the other for reference.

Source: Board Café, March 2001






Time

Talent

Treasure

Skills

Talents

Contacts

Funds




Roles

Responsibilities



March 22, 2011







Meeting times

Frequency

Committees

Time

Talent

Treasure

Skills

Talents

Contacts

Funds




Roles

Responsibilities



March 22, 2011







Meeting times

Frequency

Committees

Time

Talent

Treasure

Skills

Talents

Contacts

Funds




Roles

Responsibilities

What are the board dynamics?Chair/ED Relationship

Chair/Board Member Relationship


March 22, 2011
