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Managing FM across borders Teena Shouse, CFM IFMA Fellow, Chairman Global FM Dean Campbell ISS Jon Seller Optegy Group

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Managing FM across borders

Teena Shouse, CFM IFMA Fellow, Chairman Global FMDean Campbell ISS

Jon Seller Optegy Group

Agenda

• Welcome and Introduction • Global FM update

– World FM day – Awards of Excellence

– International Workshops– International Workshops• Q&A

Managing FM across Borders

Global FM update

Managing FM across Borders

Global FM Mission Statement

Vision Global recognition of facilities management profession

Mission StatementPromote the strategic value and progress of facilities management

Purpose1. Support countries that wish to form facilities management related

i ti h i t t t bli h dorganisations where one is not yet established2. Encourage greater collaboration between facilities management communities3 Celebrate the diverse cultures and strengths of each member3. Celebrate the diverse cultures and strengths of each member organisation 4. Recognise excellence in facilities management

Managing FM across Borders

Achievements Since Last Year

Purpose1: Support countries that wish to form facilities management related organisations where one is not yet established

• Finalisation of Correspondent Member Manual • Pro-active membership outreach via Kellen Europe • Positive discussions with emerging countries:g g

– Greece– IASLIM– UAE– Poland– FMANZ– Macau

C ti d t d t ith ABRAFAC HFMS SAFMA

Managing FM across Borders

• Continued support and engagement with ABRAFAC, HFMS, SAFMA

Achievements Since Last Year

Purposep2: Encourage greater collaboration between facilities management

communities

• Global FM continues to provide a vehicle for collaboration between members through monthly meetings, committees and Board meetingsC ll b ti ith E FM• Collaboration with Euro FM– EuroFM+Global FM Taskforce – Affilliation Agreement EuroFM + Global FM Oct 2010Resource Center on website• Resource Center on website

• World FM Day • Newsletter

Managing FM across Borders

Achievements Since Last Year

Purposep3: Celebrate the diverse cultures and strengths of each member

organisation

• World FM Day– Very successful 2nd World FM Day in 2010– World FM Day 2011: 23 June 2011 – national events, but global connection!

Managing FM across Borders

World FM Day

23 June 2011

Managing FM across Borders

23. June 2011

5. Update Communications Directors

Managing FM across Borders

Achievements Since Last Year

Purposep4: Recognise excellence in facilities management

• Global FM Awards of Excellence• Global FM Awards of Excellence– 13 submissions in first year – Winners announced at World FM Day

Managing FM across Borders

Achievements Since Last Year

2 Intl Workshops: « Managing FM Across Borders »2 Intl Workshops: « Managing FM Across Borders »

Panel in Atlanta:Panel in Atlanta: • Dean Campbell, ISS• Sean Delehanty, BAE SYSTEMS• Sandra S. Oliver, International Monetary Fund• Jon Seller, Optegy Group• John T. Pivik, World Bank ,• Dr. Alexander Redlein, Vienna University of Technology• Francisco Abrantes, ABRAFAC

Managing FM across Borders

What makes FM across borders different?

• Market maturityy• Standards and Expectations• Legislation and Compliance• Resources-Supply and Demand• Rate of Local Change-Political, Economic,

Environmental cultural diversityEnvironmental, cultural diversity• Program, Mobilization and Project Management• FX RatesFX Rates• Language and translation

Managing FM across Borders

Major Cross Border Challenges

• Political, Ideology and Economic drivers, gy• The role of supply, real estate and the executive

management team• Public sector vs Private sector• 1st Generation vs 2nd Generation Outsourcing

Consolidated vs Devolved Budgeting• Consolidated vs Devolved Budgeting• Centralized vs Devolved Management• Retained Organization size structure and powerRetained Organization size, structure and power

Managing FM across Borders

Opportunities in pursuing FM cross border

Some of the most common demand side drivers and objectives include:j

• Standardization and simplification• Continuously improve service provision from both a standards

and financial perspectiveand financial perspective• Business focused service provision from both an asset criticality

and usage perspective• Improve occupant experience of the services• Improve occupant experience of the services• Achieve and ensure compliance• Ensure certainty of cost and quality• Move to information led management of services• To achieve effective and efficient relationships between the

CRE/FM functions and the facilities occupants and wider

Managing FM across Borders

recipients of the services

Practical Examples

Saving energy & water positively impacts the “Triple Bottom Line” – that is the financial, environmental and social elements Increasing energy & water efficiency has social elements. Increasing energy & water efficiency has no downside……….

The challenges in developing or deploying energy or water solutions across a variety of geographic locations are vast, and are strongly influenced by

Culture

Economic status

Maturity

Managing FM across Borders

Skills

Practical Examples

In most of the locations that we visit the energy efficiency is linked to the maintenance / operations quality that is driven by the FM maturity of the organisation.

Deferredi t

MorebreakdownsDeclining maintenance

and repair

f i

breakdowns

Reducedcomfort

Decliningbudgets

Higher of agingbuildingsystems

Higherenergyconsumption

gcosts

Managing FM across Borders

Examples of poor quality maintenance

Managing FM across Borders

Overview 2011 activities – future

• World FM Day y• Announcement of Global FM Awards for Excellence in FM• International Workshops

L d A il 2011• London April 2011• Phoenix October 2011

• Ambassador Programme bassado og a e•Sponsorship Programme • Quarterly Press releases • Quarterly Newsletter • Annual Review 2011

Managing FM across Borders

Managing FM across Borders

How to contact us

Global Facility Management Association - Global FMy gAvenue Jules Bordet 142B-1040 BrusselsBelgium

Tel: + 32 2 761 1648Fax: + 32 2 761 1699Email: globalfm@kelleneurope comEmail: [email protected] site: www.globalfm.org

Managing FM across Borders