managing four generations in the workplace by: melissa hawkins, brenda mummert, and colleen nestruck
TRANSCRIPT
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Managing Four Generations in the Workplace
By: Melissa Hawkins, Brenda Mummert, and Colleen Nestruck
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Objectives
What is a ”Generation”
Workplace Characteristics
The Four Generations
What’s to come
Question
Managing Multiple Generations
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Characteristics
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“group of contemporaries: all of the people who were born at approximately the same time, considered as a group, and especially when considered as having shared interests and attitudes”.
(English Dictionary, 2011 )
What is a “Generation”?
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The “4” Generations
• Generation “X”• Generation “Y” Millennial
• Baby Boomers• Veterans, Traditionalists, Silent
1922-1945
1946-1964
1965-1980
1981-2000
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Characteristics
• Respect for authority• Conformers• Disciplined• Patriotic• Conservative
Veterans, Traditionalist, Silent (1922-1945)
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• Nuclear Family• Education was a dream• Rotary Phones• Put cash away for later• Paid in cash
Characteristics - (continued)Veterans, Traditionalist, Silent
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CharacteristicsBaby Boomers (1946-1964)
• Positive about the future• Involvement• Rebels• Hippies• Believed nothing was impossible
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• Education was a birthright• Touch tone phones• Buy now, pay later
Characteristics - (continued)Baby Boomers
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• Skeptical • Asks the question “why”• Fun• Relaxed and casual• Latch-key-kids• Education-a way to get there
CharacteristicsGeneration X (1965-1980)
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• Cell Phones• Cautious with money• Save, save, save• Looks toward the future
Characteristics - continuedGeneration X
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• Practical understanding of life• Confident• Likes to have fun• Social• Merged families
CharacteristicsGeneration Y (1981-2000)
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• Education is expensive• Internet• Picture Phones• E-mail• Earn money to spend money
Characteristics - continuedGeneration Y “Millennial”
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• Hard working• “Just git’er done”• Punctual & never miss work• Respect Authority• Obey Rules• Work before fun
Workplace CharacteristicsVeterans
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• Workaholics• “Work-til-you-drop”• Personal fulfillment• Desire quality• Sacrifice personal life to achieve
professional goals• Work for 1 employer all their lives
Workplace CharacteristicsBaby Boomers
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• Eliminate tasks• Self-reliant• Want structure and direction• Skeptical• Opt for quality of life instead of careers• Want to know “why”• See work as a challenge/contract
Work CharacteristicsGeneration X
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• What’s next• Multitasking• Sticks firm to a decision• Goal oriented• Tolerant• See work as a means to an end
Work CharacteristicsGeneration Y
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Managing Multiple GenerationsThe Effect on the Workplace
Get a life!He wants feedback,
what the heck is that?
They have no work ethic
It’s 5:00, I’m out of here!
You’re right, but I’m the boss!
Just do your job!
No!I remember when…
The kid wants a promotion after six months on the job!
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• Recruiting• Building Teams• Dealing with Change• Motivating• Managing• Maintaining and Increasing Productivity• Communication
Managing Multiple GenerationsThe Effect on the Workplace
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• Veterans—Individual, one on one• Baby Boomers—Loves meetings• Generation X—Initiates communication• Generation Y—Participative
Managing Multiple GenerationsInteractive Style
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• Veterans—Formal or memo’s• Baby Boomers—In person• Generation X—Direct or immediate• Generation Y—E-mail and voice mail
Managing Multiple GenerationsCommunication Style
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• Veterans– No news is good news– Satisfaction is a job well done
• Baby Boomers– Don’t appreciate it– Wants money and Title Recognition
Managing Multiple GenerationsFeedback and Rewards
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• Generation X– Constantly wants to know “how am I doing”?– Freedom is the best reward
• Generation Y– Gives feedback how ever they want– Wants feedback at the push of a button– Rewards come with meaningful work
Managing Multiple GenerationsFeedback and Rewards (continued)
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• Veterans—need to hear that their experiences are respected!
• Baby Boomers—need to hear you are valued and needed!
• Generation X—wants to hear “do it your way”, “forget the rules”!
• Generation Y—needs to hear that they are bright and will work with others like them!
Managing Multiple GenerationsMessages that Motivate
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What’s to come5-Generations in the workplace
• Know as Generation 9/11• Grown up with war• See things through a lens due to
9/11• View the world with less
optimism
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