managing it; 7 - managing it talent

8/10/2019 Managing IT; 7 - Managing IT Talent

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INSY 331Fall 2014

Managing Information Technology

Session 7Managing IT Talent


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1.

The CIOfunction

2.Organizing

IT

3.

ManagingIT

resources

4.

ManagingIT security


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2.

OrganizingIT

Managing ITTalent

IT governance

Planning IT


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MANAGING IT TALENT

Information Systems (IS) Department:The organizational unit or department that has the primary

responsibility for managing IT


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MANAGING IT TALENT

IS Organization in Support Mode

IS Organization in Strategic Mode

V.


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MANAGING IT HUMAN RESOURCES

Highest percentage of a typical IS budget is for IS personnel

Five categories of IS personnel skills:

- Technical

- Project Management

- Business Domain

- Sourcing

- IT Administration


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CATEGORIES OF IT HUMAN RESOURCE SKILLS

Technical Skills

Systems analysis

Systems design

Programming Systems testing

Database design/administration

IT architecture/standards

Operations (service delivery/ITIL)

Mainframe

Distributed systems

Operating systems

Voice/data telecommunications Help desk/desktop support

Continuity/disaster recovery

Project Management Skills

Project team leadership

Project planning, budgeting, & scheduling

Project risk management User relationship management

CMM utilization

Working globally/virtual teaming

Business Domain Skills

Account management &communications

Industry applicationknowledge

Company-specific knowledge

Function-specific knowledge

Business process design &reengineering

Changemanagement/readiness

Sourcing Skills

Sourcing strategy

Third-party provider selection

Contracting & legal

Vendor relationshipmanagement

IT Administration Skills

IT governance

Financial management

Internal HR management


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MANAGING IT HUMAN RESOURCES

Attracting, recruiting, and retaining qualified staff is a keyresponsibility for IS managers in collaboration with an

organizations HR staff

Some common practices that managers use to retain valuedIS personnel include:

- Changing the work environment to be more employee-friendly

- Increasing career development opportunities

- Providing community-building initiatives- Establishing monetary or other employee incentives


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Working in IT

IT Worker Myths

IT doesnt matter and provides

no business benefits

IT work is boring andmonotonous

All IT jobs are beingoutsourced

Globalization will ruin the IT

field North American IT worker

demand is declining

IT Worker Facts

IT is vital to businessprofitability

Fast pace of technologicalchange keeps IT careersinteresting

Offshoring threat overstated

Globalization of IT is an

opportunity North American IT worker

demand will remain strong


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NEW WAYS TO WORK WITH IT

IT and people management for a new breed of workers:

Telecommuters: Individuals who use mobile technology

and/or network connections to work remotely

Virtual Teams: Geographically separated work teams

whose members communicate through the use of IT

Free Agents: Individuals who contract out their services and

are not tied to an organization


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New Ways to Work

Pros

Flexibility

Work-life balance

Cons

Isolation

Fewer opportunities

Individuals who use mobile technology and/ornetwork connections to work remotely from the

office

Telecommuters


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New Ways to Work

Pros Work may change more than when an employee of a single

organization

Organizations do not need to make long-term commitments to anemployee

Cons Lack of benefits

Unpredictability in scheduling and work

Individuals who choose to contract out theirservices and are not tied to an organization

Free Agents


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New Ways to Work

Pros

Workers can be located anywhere

Teams can be composed of members with specialized skillsfrom different business units or companies

Cons

Coordination can be more difficult

Geographically separated work teams whosemembers communicate through the use of IT

Virtual Teams


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Who will prosper in the new world?

NYTimes Opinionator: Who will prosper in the

new world (Aug. 31st, 2013):
http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/


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http://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpg

Millennials time!
http://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpghttp://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpg


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Managing IT for Millenials

Tips on IT can attract (and retain) millenials


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Managing IT for Millenials

Tips on IT can attract (and retain) millenials

Attracting millenials


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Managing IT for Millennials

Tips on IT can attract (and retain) millennials

Attracting millennials

Retaining millennials


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Create a team orientation

Offer training programs

Put work in context

Encourage work-life balance Change things up

Give them a good manager as a boss


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Create a team orientation

Offer training programs

Put work in context

Encourage work-life balance Change things up

Give them a good manager as a boss


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Millennials Whisperers Consulting Group


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Case study: Cyberpreneurswake up

call and the millenial talent crisis


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Mission accomplished?

Identify various ways of working made possibleby IT

Appreciate the challenges and opportunities forIT departments / companies to manage theirtalent

Understand and provide recommendations forMillennials in an IT-driven business environment

managing it; 7 - managing it talent

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