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Practical IT Research that Drives Measurable Results
Managing Mobile Devices in the Enterprise
July 2011
Info-Tech Research Group 1
Introduction
Info-Tech Research Group 2
In appreciation for your participation in this survey, we have created this exclusive summary of results.
The data you provided is being leveraged in our research.
Thank you for your participation.
This document has these three main sections:
Key Insights
Respondent Demographics
Survey Question Graphs
If you have any questions or concerns please contact:
Scott Koopman
Panel Coordinator
Info-Tech Research Group
E-mail: [email protected]
Info-Tech Research Group 3
Survey Question Graphs
Key InsightsRespondent
Demographics
Info-Tech Research Group 4
Whether your organization supports 1 mobile OS or 2 or more, your
organization will not have different success with mobile management
The overall success of mobile management was calculated by taking the average of the following items that were measured on a 6 point scale from 1 = Strongly Disagree to 6 = Strongly Agree:
•Mobile security incidents decreased •Helpdesk support requests decreased •Improved access for remote/mobile employees •End-user satisfaction increased •IT dept satisfaction increased •Costs decreased
Organizations that support multiple mobile OS do not observe
significantly different success with mobile management than
organizations that just support 1 OS.
If you want to support multiple mobile OS then don’t worry about there being a reduced amount of
mobile management success
42% 43% 44%40%
46%
0%
10%
20%
30%
40%
50%
0 or 1 OS 2 OS 3 OS 4 OS 5 OS
Av
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e M
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Ma
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Su
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Number of Mobile Operating Systems SupportedSource: Info-Tech Research Group, n = 159
Overall Mobile Management
Success
Mobile security incidents decreased
Helpdesk support requests
decreased
Improved access for remote/mobile
employees
End-user satisfaction increased
IT dept satisfaction increased
Costs decreased
0 to 1 OS
2 to 5 OS
The graph illustrates the average values for the overall mobile
management success as well as each component of mobile management
success by number of OS supported.
Info-Tech Research Group 5
Overall success of mobile management does not depend on the
type of policy you have
It does not matter if you have a corporate liable policy, an individual policy or a mixed policy,
there is no significant difference in the amount of overall mobile management success.
However, when considering each component of success, organizations that had a mixed policy had significantly lower success when it came to helpdesk support requests and decreasing costs.
Organizations that had an individual policy had significantly higher success scores when it came
to end-user satisfaction and access for remote/mobile employees
The overall success of mobile management was calculated by taking the average of the following items that were measured on a 6 point scale from 1 = Strongly Disagree to 6 = Strongly Agree:
•Mobile security incidents decreased •Helpdesk support requests decreased •Improved access for remote/mobile employees •End-user satisfaction increased •IT dept satisfaction increased •Costs decreased
Overall Mobile Management Success
Mobile security incidents decreased
Helpdesk support requests decreased
Improved access for remote/mobile employees
End-user satisfaction increased
IT dept satisfaction increased
Costs decreased
Corporate Liable Policy Individual Policy Mixed Policy
The graph illustrates the average values
for the overall mobile management
success as well as each component of
mobile management success by the type
of mobile device policy.
Info-Tech Research Group 6
Survey Question Graphs
Key InsightsRespondent
Demographics
Info-Tech Research Group 13
Survey Question Graphs
Key InsightsRespondent
Demographics
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Scott Koopman
Info-Tech Research Group