managing organizational renewal managing change – what do we change? strategic change – a...
TRANSCRIPT
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Managing
Organizational Renewal
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Managing Change – What Do We Change? Strategic change – a company’s strategy,
mission and vision Cultural change – a company’s shared
values and aims Structural change – reorganization Developmental change – people’s
attitudes and skills Technological change – work methods
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Cultural Change
Five ways to achieve cultural changes:
Make it clear to employees what you pay attention to, measure, & control
React appropriately to critical incidents & organizational crises
Deliberately role-model, teach & coach the values you want to emphasize
Communicate priorities by how you allocate rewards & status
HR procedures & criteria consistent with values you hold
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Technological Change
Technology is a powerful engine of change Creates change by modifying the work methods
organizations use to do tasks Results in reengineering work process Must apply HR methods:
Teamwork New job descriptions Boosting skill & knowledge levels More flexible work arrangements
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Lewin’s Process Leading Change
3 steps Unfreezing Moving Refreezing
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Using OrganizationalDevelopment
Organizational development is a special approach to organizational change in which the employees themselves formulate the change that’s required and implement it, often with the assistance of a trained consultant
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Four DistinguishingCharacteristics of OD
1. Action research 2. Behavioral science knowledge3. Attitudes, values and beliefs4. Changes organization in a direction
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Using OD to Increase Productivity
Technostructural interventions
HR management applications use action research
Strategic applications harmonize
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Creating Team Based Organizations
82% of U.S. Companies use teams to perform some tasks
Self-directed teams have several distinguishing characteristics: Perform naturally interdependent tasks Use consensus decision making Team’s members perform enriched jobs Teams are also highly trained Employers empower the teams & individual members
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Entrepreneurs + HR - Empowerment
Employee empowerment works well in cases that directly involve employees
Team investigates which retirement vehicle to use & has responsibility to switch to it
Empowerment requires right employee and correct training
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How to Build Productive Teams Establish demanding performance standards Select members for attitudes and skills Train leaders to “coach,” not “boss” Use positive feedback Select those who like teamwork Train, train, and train some more Cross-train for flexibility
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Employee Involvement Programs An employee involvement program, a
team activity, is any formal program that lets employees participate in formulating important work decisions or in supervising their own work activities
Managers rank them as great productivity boosters
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How to Create a Culture of Involvement & Participation Educate all regarding business plans Devote resources to build the
necessary HR systems Involve unions as partners Involve in designing and
implementing new systems Train in new technologies
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How to Create a Culture of Involvement
& Participation Promote employees’ continuous
communication Involve employees in assessing effects
of new technology
Use telecommunications
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Business Process Reengineering (BPR)
“The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed.” … Quote by experts Michael Hammer & James Champy
“Why do we do what we do?”
“Why do we do it the way we do?”
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Steps in BPR
Several jobs combined into 1
Workers makemore decisions
Reduce checks, controls to boost
efficiency
“Case manager”approach
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HR’s Role in Reengineering Process Help build commitment Promote team building Redesign compensation Redesign the work itself Create empowered jobs
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Flexible Work Arrangements Organizational renewal does not
require massive change
Flextime allows workers to build their day around core midday hours
Compressed workweeks offer longer workdays but fewer of them
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% employees on flextime13%
19%
34%
34%
Manual laborAdministrativeSalespeopleExecutive
Flexi – timing
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How to Make Flextime Successful Use supervisory indoctrination programs Most successful with clerical,
professional, & managerial jobs Most flexible programs are successful Use a project director A pilot program may be needed
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More Flexibility Job sharing – two or more people share a
single full time job
Work sharing – a temporary group work-hour reduction during economic slowdowns
Work from home or telecommuting – using the internet to “phone in” your work
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Telecommuting You can’t be a hermit when you
telecommute
Its all about staying connected & in touch by using PC’s & laptops, text pagers, cell phones, e-mail, voice & fax messages, & PDA’s