managing partners update social media fall, 2009
DESCRIPTION
Update on social media marketing for CPAs and CPA firms - requested by Maryland Managing Partners on October 23, 2009. This presentation features how CPA firms are using social media for niche marketing, thought leadership, and boosting Search Engine results (SEO).TRANSCRIPT
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CPAS & Social MediaSocial Media Briefing for Managing PartnersSocial Media Briefing for Managing Partners
October 22, 2009
Tom Hood CPA CITPTom Hood, CPA.CITPCEO & Executive Director
Business Learning InstituteMaryland Association of CPAs
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“A pioneer in using social media and Web 2.0 technologies in accounting, Hood (and his team at MACPA) has tapped his expertise to roll out one of the most extensive sets of resources in the country for helping CPAs handle the recession.”
Bill Carlino Editor Accounting Today Magazine- Bill Carlino, Editor Accounting Today Magazine
First featured in the Journal of Accountancy in June, 2008 and again in August, 2009 for our pioneering work in social media applications for CPAs.August, 2009 for our pioneering work in social media applications for CPAs.Tom & MACPA have been keynotes at numerous national conferences including AICPA Tech +, CCH User Conference, Interchange, and others.
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The New Math
Social Networking (Old)
Social Media (New)+A change in the way we build= A change in the way we build
relationships=
Source: Matt Goddard, CEO R2integrated
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It’s all about your WhuffieIt s all about your WhuffieWhuffie is the culmination of your reputation,
i fl b id i d b di i linfluence, bridging and bonding capital, current and potential access to ideas, talent
d d f dand resources, saved‐up favors, and accomplishments.
‐ Tara Hunt “The Whuffie Factor”
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It’s about the Network Effect
How big is your
network?
“In a sentence {to recognize a network} means ‘To discover how A, who is in touch with C,Is affected by the relation between B and C.” – Russ Eckel “Becoming the Eye of the Tiger”
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Whuffie Example
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Get found – Digital FootprintsGet found Digital Footprints
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Our Journey…
• Share
• Listen & Learn
• Communicate
• Connect
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Benefits of Social MediaBenefits of Social Media• Share & discuss informationI bilit t t t l• Increase ability to connect to more people
• Increase ability to manage more relationships• Customer service & supportCustomer service & support• Tool for recruitment & retention• Information & knowledge management• Increased findability on web (SEO)• Brand management• Accelerate your strategy• Accelerate your strategy• Did I say it’s cheap?
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Marketing Strategy 2.0
Website
e‐mailT itt
newslettersTwitter
Social NetworksBlog
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Andrew Rose – Naden / Lean
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What is a blog?
• A Web site of news and commentary that allows readers to give feedback about whatallows readers to give feedback about what they are reading.
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What can a blog do for you?What can a blog do for you?
Establish your company as a thought leader Establish your company as a thought leader
Reinvent your marketing strategy
Build communities and improve customer relations
E h l i l i d Enhance legislative advocacy
Expand your brand
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James Carroll, CPAJames Carroll, CPAWebsite Facebook
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Last two storiesLast two stories
• Client contact viaClient contact via Facebook
• Staff relations via Facebook
Leadership & Social Media – panel of young professionalsAICPA Leadership AcademyChicago, 2009
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ChallengesChallenges
• Social media requires loosening the reins on technology platforms and access
• Social media management requires constant care and feeding, as well asfeeding, as well as monitoring
• Because social media is MASS di i t kMASS media, mistakes and missteps are amplified a p ed
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Social Notworking?Social Notworking?
This is defined as “The s s de ed as epractice of spending time unproductively on social‐
k bnetworking websites, especially when one should be working ” or “When yoube working, or When you spend all days at your job on social networking sites such gas facebook,myspace and twitter.”
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Research says…
"One day at work they took away our tools, likeOne day at work they took away our tools, like Facebook, Pandora, Bebo, NPR. Work is slow now, cold and boring." —STEVE RESSLER, 27, TAMPA, FLORIDA
In a social environment based on networked individualism, theinternet’s capacity to maintain and cultivate social networks has realinternet s capacity to maintain and cultivate social networks has realpayoffs (in the workplace).”– “The Strength of Internet Ties” Report
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Sooooo….Sooooo….
Social Notworking is a managerial problem, not a technology problem.
If a salesman spends his day making personal phone calls rather than phoning potential customers, the solution is not to take away the phone. The solution is to make clear what i d i t t blis and is not acceptable behavior and…
Discussion at AICPA Leadership AcademyDiscussion at AICPA Leadership AcademyChicago, July, 2009
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Risk Management• Educate & train your staff
S t it & li i• Set security & usage policies
• Restrict Access during certain
times (if you have to)
• Monitor – using search & g
google alerts
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Educate yourself
http://www.cpalearning2.com
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Next steps…1. Educate yourself –
www.cpalearning2.com2. Create your digital footprint. Create y g p
profiles on Facebook, LinkedIn and Google.
3. Start listening. Use Google Reader or Bloglines to begin reading thoughtBloglines to begin reading thought leaders in your profession or areas of interest.
4. Continue listening. Create your Twitter4. Continue listening. Create your Twitteraccount and follow your profession and areas of interest.
5. Start sharing. Create a blog and record h hyour thoughts.
6. Share. Recognize and promote the people you find interesting.
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You can…Ignore itFight it orFight it or
Harness it’s power
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Tom Hood, CPA.CITPCEO
Maryland Association of CPAsBusiness Learning Institute
(443) 632‐2301E mail tom@macpa orgE‐mail [email protected]
Web http://www.macpa.orgBlog http://www.cpasuccess.com
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Tools• CPA Social Media self‐directed learning tool
– http://www.cpalearning2.com
• Social Media Quick Start Program– http://www.bizlearning.net/learningcenter/customizedtraining/event_detail_inHouse.cfm?eventid=09SOCMED
• Social media articles– How are CPAs using social media
http://www.cpasuccess.com/2009/09/how‐are‐cpas‐using‐social‐media.html
– How to leverage social networkingHow to leverage social networking
http://www.journalofaccountancy.com/Issues/2009/Aug/20091768.htm
– Tom’s interview with JofA
htt // j l f t /M lti di /T H d hthttp://www.journalofaccountancy.com/Multimedia/TomHood.htm
• Leadership Development I2A – Insights to Action – a strategic thinking system
– http://www.bizlearning.net/learningcenter/customizedtraining/event_detail_inHouse.cfm?eventid=09IASTS
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MACPA resources• CPA Success, our daily blogwww.CPASuccess.com
• CPA Spotlight, our weekly podcastwww.macpa.org/podcast
• Other MACPA blogs:
• wwwCPALegislativeInsider com• www.CPALegislativeInsider.com
• www.NewCPAs.com
• www.TCPAblog.com
• CPA Learning 2, a Web 2.0 playground by CPAs for CPAswww.CPALearning2.com
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CPAs and Social Media – Passing Fador Valuable Tool?or Valuable Tool?
Tom Hood, CPA.CITPCEO & Executive Director
Maryland Association of CPAshttp://www.MACPA.org
• Follow me on: Twitter: http://www.Twitter.com/tomhood LinkedIn: http://www.linkedin.com/in/tomhood Facebook: http://www facebook com/thoodcpa Facebook: http://www.facebook.com/thoodcpa Plaxo: http://tomhood.myplaxo.com Slideshare: http://www.slideshare.net/thoodcpa Youtube: http://www.youtube.com/thoodcpa Second Life avatar name: Rocky Maddaloni