managing projects in a social world, by james evans
DESCRIPTION
Presentation led by James Evans from Yammer at the APM Conference 2013TRANSCRIPT
Managing Projects in a Social World James Evans Customer Success Manager (CSM), EMEA
Agenda
“We believe that every company, of every size, in every industry, in every country needs its own private social network around which its people, communication, and culture revolve” - David Sacks, Yammer CEO
Personalised
Transparent
Asynchronous
Ubiquitous
Serendipitous
See information you’re interested in, from people you know, and people you don’t
Get more visibility of, and contribute to, what’s going on in your organisation
Contribute when you have time
Contribute from wherever you are and with any device
Peripheral awareness and visibility
Social for Project Management
Project stakeholders
People involved !in delivering !the project!
People !impacted by !the project!
Project stakeholders: Involved
People involved !in delivering !the project!
People !impacted by !the project!
Benefits of Social Project Management
Locating!expertise!
Greater!visibility!
Higher quality output!
Distributed team collaboration!
Collaboration!with 3rd Parties!
Process!efficiency !
Crowd source team members outside of traditional HR systems Not just about your current job title, previous experience can be highly beneficial and relevant Benefit from applying lessons learnt from previous projects
Locating Expertise
Everyone knows what is going on and can contribute Improved visibility leads to reduced duplication of effort Visibility improves engagement across the organisation
Greater Visibility
Working out loud enables colleagues to contribute Rapid iterative development of products and deliverables Focus on continuous improvement and peer review
Higher Quality Output
Engaging teams across geographical and time zones Mobile devices enable field based employees to contribute Language translation enables international collaboration
Distributed Team Collaboration
Working with 3rd parties is part of most large projects Difficult to engage using traditional collaboration tools Create an external network so 3rd parties cannot access main Yammer network
Collaboration with 3rd Parties
Inefficient and manual processes waste time on projects Focus on higher value add activities to make best use of resources Shared ownership of tasks improved engagement and reduces time taken
Process Efficiency
Project stakeholders: Impacted
People involved !in delivering !the project!
People !impacted by !the project!
• Projects typically result in new ways of working
• Communication is key and a move from broadcast to conversation
• Yammer gives you a way to engage with everyone impacted by the project
Making change more effective
Project Management at Yammer
How Yammer builds software StandardDevelopmentMethodology
RapidIteration
Keys to Social Success
“Build it and they will come” does not work!
The keys to social success Maintaining momentum!
Adapting!
Clarity of Purpose!
Integration!
Effective moderation!
Lead by Example!
• Social is different to traditional communication channels!
• Social can improve project delivery!
• Social can benefit both those Involved and those Impacted!
• Follow the 6 keys to social success!
Summary