managing scope creep & client expectations
TRANSCRIPT
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Tera Simon@tcaldsimon
Managing Scope Creep and Client
Expectations
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PEOPLE ARE THE REASON WHY PROJECTS GO WRONG
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What skills are essential for managing client expectations?
+ Adaptability
+ Collaboration
+ Communication
+ Listening
+ Relationship building
+ Honesty
+ Transparency
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NO ONE TEACHES A CLIENT HOW TO BE A CLIENT.
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Identify what type of client you have.
+ The Curious
+ The Oblivious
+ The Know-It-All
+ The Cheapskate
+ The Dreamer
+ The Helper
+ The Sprinter
+ The Underling
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PAY ATTENTION TO THE CALM BEFORE THE STORM
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"So I creep, yeah, just creepin' on,On the down low, 'cept nobody is
supposed to know."
- TLC
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Know when problems creep into your project
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SCOPE CREEP
● Interference from client
● Incomplete scope● Poor change control● Miss Communication
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EFFORT CREEP
● Doing more work without added scope
● Overly optimistic estimates
● Lack of skills
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HOPE CREEP
● Team falsely reports they are on track
● Hardest creep to identify
● Hides until the last moment
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FEATURE CREEP
● Also known as Gold-plating
● Over-delivery on the scope
● Adding unnecessary features
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JUST SWIPE LEFT
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DOCUMENT. DOCUMENT. DOCUMENT.
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CONTINUOUSLY CLARIFY YOUR GOALS
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CREATE MORE VISIBILITY
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PAY ATTENTION TO...
SWOOP AND POOP
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“The single biggest problem in communication is the illusion that it
has taken place.”
- George Bernard Shaw
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I’VE WAFFLED BEFORE, I’LL WAFFLE AGAIN.
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QUESTIONS?