managing the implementation of new business processes presented by michele neary, northwestern...
DESCRIPTION
Freshman class size of 2,128 students Full-time students: – Undergraduates: 8,397 across 6 schools – Graduate/Professional: 7,870 Part-time students in the School of Continuing Studies: 1,100 Total enrollment: approximately 19,000TRANSCRIPT
Managing the Implementation of New Business ProcessesPresented by Michele Neary, Northwestern University
2010 IACRAO Annual Conference
Private university founded in 1851
Three campuses Evanston
Chicago
Doha, Qatar
11 distinct schools
2,500 full-time faculty members
Freshman class size of 2,128 students
Full-time students:
– Undergraduates: 8,397 across 6 schools
– Graduate/Professional: 7,870
Part-time students in the School of Continuing Studies:
1,100
Total enrollment: approximately 19,000
Degrees Conferred 2009-2010Total 5,905Bachelor’s: 2,110
Graduation Rate4-year: 86%5-year: 92%
Graduation petition and certification process for 5 of the 6 undergraduate schools
Time-consuming process Stakeholders not speaking the same language Limited use of technology to facilitate the process Degree auditors in the role of advisors No established deadlines
Identify process/procedure ripe for change
Involve relevant stakeholders
Develop project goals and timeline
Implement changes
Collect feedback
Understanding the existing process Internal office perspective External perspective Issues/concerns/questions
Relevancy of the current process Does each step add value? Is there a more efficient way?
Communicating early and often
Building consensus
Obtaining buy-in
What is the scope?
What changes should be made?
When should the changes be implemented?
What are the goals and objectives?
Communicating the plan
Redefining roles and responsibilities
Ensuring access to appropriate
resources
Ongoing and ad hoc
Formal debriefing session
What’s working? What’s not?
Access to the system
Accuracy of the degree audit reports
Communication with students / advisors
Reliance on old “worksheets”
Michele NearyAssociate University Registrar
Northwestern UniversityPhone: 847.491.8466
Email: [email protected]