managing the journey through the clouds

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Managing the Journey Through the Clouds

Andy WaterhousePre-Sales Director (EMEA)EMC Ionix


Agenda• IT Service Objectives

• The Cloud Wave

• What are the Steps Along the Journey ?

• Why Does Management Matter ?

• What New Challenges Do We Face ?

• How Do We Meet These Challenges

• Summary


IT Service Objectives Lower costs, improve service quality, increase agility

Operations: end-to-end service delivery

• Quickly link infrastructure events to IT application services• Eliminate finger pointing and focus on service restoration• Find problems before they impact service• Deliver metrics that prove the value and performance of operations

Infrastructure: storage, network, server, virtualisation management

•Assure consistent infrastructure service availability & compliance•Optimise resource utilisation (people and infrastructure)•Improve customer experience (application owner & end user) •Assure the right architecture and processes to scale and grow efficiently

Source: EMC IT Management Survey


Traditional Approach to Infrastructure

your applications

your infrastructure

• Well understood operating model• Good end-to-end visibility• Easy accounting• But…• Inflexible resource allocation• Slow and error-prone provisioning• Unable to meet changing expectations


Customer Expectations Drive New Management Requirements

2 Weeks

Project

Isolated

Static

10 Minutes

Utility

Shared

Dynamic


Choice

CPUPool

StoragePool

Virtual InfrastructureServerServer

StorageStorage

From “Verticalisation”

To “Virtualisation”


Mini DistributedMainframe PC/Microprocessor

Cloud Computing

Waves of Information Technology


Next Generation Approach to Infrastructure

your applications

your infrastructure

virtual resourcesVM VM VM

• Unify

• Virtualise

• Manage as a Service


The Journey to The Private Cloud

15%

30%

50%

85%

IT PRODUCTION BUSINESS PRODUCTION IT-AS-A-SERVICE

95%Percent Virtualised

Lower costs Improve quality of service Improve agility

GoldPlatinum


Why Do Phase 1To Lower Cost

IT Applications are the priorityVirtualise Test and Development and IT-owned assets to create shared resource pools

Create an infrastructure that is:Simple – streamline the entire infrastructure to enhance the speed of virtualisation.

Efficient – extend the CAPEX savings to all parts of the infrastructure.

Integrated with VMware – leverage and extend the benefits throughout the infrastructure.

Result:Lower IT Costs

15%

30%

IT PRODUCTION

Percent Virtualised

Lower costs


Why Do Phase 2To Improve Quality of Service

50%

85%

BUSINESS PRODUCTION

Improve quality of service

Business Applications are the priorityExpand virtualisation to business app, databases, and desktops to standardized the way services are delivered

Create an infrastructure that is:Scalable – capacity, performance, and infrastructure

Available – continuous operations at the right location

Protected – from loss of information , retrieval delays, and excessive cost

Secure – information, infrastructure and access

Result:Improved Quality of Service

Lower IT Costs


Why Do Phase 3Improve IT Agility

IT-AS-A-SERVICE

95%

Improve agility

GoldPlatinum

Serving the business is the priorityEnable policy-driven provisioning, management, and delivery of services

Create an infrastructure that is :Unrestricted – by physical architecture and design

Automated – an automated way to implement policy

Aligned – to costs for IT services delivered

User controlled – for the services they need

Result:Improved Agility

Improved Quality of Service

Lower IT Costs


Management Matters• Existing environments have poor utilisation and are not well understood

– Average utilization is 6%– 30% of servers are unused

McKinsey & The Uptime Institute

• $8 of $10 Enterprises Spend on IT is "Dead Money"– 80% of IT costs is “keeping the lights on”

Gartner

• Virtualization and web-based applications break old management models

– Server and OS virtualization is growing at about 20% per year, while desktop and application virtualization is growing at 28% and 24% respectively.

– Need to manage virtual and physical relationships between application servicesEMA

What changed & who changed it? – 78% of outages caused by self-inflicted misconfigurations due to changes– Change management accounts for >60% of data center costs

Forrester

• Are we compliant? – Only 1 in 10 companies can effectively measure compliance


Management Needs Across the Stack

virtualisation

your applications

unified infrastructureVblocksStorageNetworkCompute

Infrastructure Services

Application Services

vCompute vNetwork vStorage

Availability Security Scalability

Configuration, Change,

Compliance

Configuration, Change,

Compliance

Server Compliance & App Stack

Deployment

Server Compliance & App Stack

Deployment

Cross-Domain Visibility & Mapping

Cross-Domain Visibility & Mapping

Application Discovery

Application Discovery

ITIL Processes & CMBD

ITIL Processes & CMBD

ESX & VM Management

ESX & VM Management

UCS Element ManagementUCS Element Management

VblockManagement

Fault managementFault management

Storage Element Management

Storage Element Management


EMC Ionix Unified Infrastructure ManagerSingle Point of Management for Vblocks

• Manages across multiple Vblock infrastructures

• Ensures compliance with Vblock configuration guidelines and enforcement of change management discipline

• Provisions and configures– Network access– Storage connectivity and capacity– Compute blade profiles

• Eliminates need for multiple server, network & storage configuration tools

Simplified, Unified, Scalable Vblock Management


Time-consuming and error-

prone

Time-consuming and error-

prone

Capacity Issues

Capacity Issues

Performance bottle-

necks

Performance bottle-

necks

Bronze Offering

Silver Offering

Gold Offering

UCSUCS

LAN / SANLAN / SAN

OSOS

StorageStorage

Service Components

Clustered Server

Clustered Server

Dedicated LAN

Dedicated LAN

ESXESX

Large Storage

Large Storage

Medium ServerMedium Server

Shared LANShared LAN

Dedicated Red-Hat

Dedicated Red-Hat

Medium StorageMedium Storage

Small ServerSmall Server

Shared LANShared LAN

Dedicated WindowsDedicated Windows

Small Storage Small

Storage

Re-usable and

Reliable

Re-usable and

Reliable

Customisable

Customisable

Quick and Easy

Quick and Easy

How do I currently manage various service requests?

How can I deliver services with cloud-like agility?

EMC Ionix UIM Infrastructure Service Catalog


EMC Ionix UIM Infrastructure Service Catalog

A profile for the service is defined as quantity and service grade

Compute Profile– Number of compute blades– Type of blade

Storage Profile– Size of boot partition– Size and number of data stores– Service grades for storage

Network Profile– VLAN ID– QOS– PIN Group

Service Offering

ComputeCompute

LAN / SANLAN / SAN

OSOS

StorageStorage

Standard Catalog Profile Components


Automation of Service Profiles

Orc

hest

rati

on

Gold Offering

Large ServerLarge Server

Dedicated LANDedicated LAN

ESXESX

Large StorageLarge Storage

Devic

e S

erv

ices

Type 1 Vblock

UIM 2.0

Fast! Efficient! Correct!


Automating Service Availability Monitoring with EMC Ionix

Analytics

Awareness

Advice

4 Codebook

3 ECIM Repository

6 Root Cause

Business Impact

Discovery

2Polling/Pinging

5

Service SubscriberHosted ApplicationSwitchServerRouterService OfferingVirtualStorage

Service SubscriberHosted ApplicationSwitchServerRouterService OfferingVirtualStorage

ECIM Library

1


Configuration, Change & Compliance AutomationShift burden of managing complexity from people to systems & software

Compliance & Fix Reports

Services-Based

Discover

Configure

Monitor

Remediate

Services-Based

Discover

Configure

Monitor

Remediate

Configuration Compliance Automation

Deep Data Collection

Compliance Policies

Compare

• System Data • HW, SW, OD• Active Direcotry• Application settings

• Regulatory• Security• Industry• Best Practice

Automated Remediation, Patch, Provisioning

Detect Violations & Exceptions

Ionix IT OpsService Mgmt

GRCSystems

SecurityManagement

Systems

Network | Compute | Vblock*


Customer Case StudyHealthcare Industry

Without EMC Ionix• Lack of visibility across infrastructure • Disparate un-integrated operations

monitoring tools• Limited resources to train on a new

tool• Difficult to ensure flow of critical

information to hospital staff

With EMC Ionix• Downtime incidents reduced by 20%

• 40% reduction in monitoring costs by automating operations management tasks

• Lowered costs by eliminating other monitoring solutions (HP OpenView and Micromuse Netcool)

• Reassigned 1 ½ full-time equivalents to other tasks

“We’ve been able to deliver more reliable IT services to the clinical and administrative staff, which enables them to deliver better patient care and

services.” - Scott McCarty, Supervisor, Server Team

Automated collection of service alerts & events

Root Cause Analytics across physical and virtual servers and Tier I applications

Monitoring across storage infrastructure (Symm V-Max, DMX-3, CLARiiON, Centera and Celerra systems)


With EMC Ionix…Shift the burden of managing complexity from people to systems and software

Continuous Compliance


Q & A


THANK YOU!

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managing the journey through the clouds

Technology

service quality

entire infrastructure

service restoration

service objectiveslower

production business

virtualisation management

management survey operations

management matter