managing your cloud with confidence€¦ · · 2013-10-09managing your cloud with confidence...
TRANSCRIPT
Managing your Cloud with Confidence
Mobility Cloud and Security
Stephen Miles
VP Service Assurance - APJ
2 Copyright © 2013 CA. All rights reserved.
Agenda
The Digital Revolution and the changing IT Landscape
Management challenges in the new world of cloud computing
Specific approaches to managing the data centre plus the
cloud and cloud based services
Focus on monitoring and performance management
Reference to real world customer examples
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Source: Cisco® Visual Networking Index Global Mobile Data Traffic Forecast for 2012 to 2017
Changing Landscape
CLOUD DATA CENTERS
Forecasted growth of workloads in
CLOUD
Source: Various press reports
Time to reach 50 million users
SOCIAL MOBILE Mobile
internet usage will take over
desktop internet usage
in 2014 5x growth of traditional data centers
55% of US
companies have been in the
cloud for 3 years or more
94% of US companies have deployed a
SaaS app.
97% of US
decision makers believes SaaS
increases $$
Can you keep up with business demand
for Cloud?
Results based on global research of 400 IT leaders conducted by Luth Research and commissioned by CA Technologies.
97% of US companies found that cloud
led to superior IT performance, scalability and resiliency
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The pervasive Cloud & rise of hybrid service delivery
ON-PREMISE
SOCIAL NETWORKS
FINANCIALS
CONTENT MANAGEMENT
HUMAN RESOURCES
CRM
BILLING
SALES
TRAVEL
COLLABORATION
DOCUMENT MANAGEMENT
EMAIL & OFFICE PRODUCTIVITY SAAS
SERVICES MANAGEMENT
PLATFORM HOUSING
COMPUTE BACKUP & RECOVERY
CDN
STORAGE
IAAS HYBRID SERVICE
DELIVERY
BUSINESS INTELLIGENCE
DEVELOPMENT
DATABASE
APPLICATION DEPLOYMENT
INTEGRATION
PAAS
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Unified monitoring is a major goal
vCloud Director NRE Coalition
HP Bladesystem
MATRIX
Public and
Private Clouds
X
IaaS SaaS PaaS
X
Private (Internal)
Public (External)
DATACENTERS
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The Cloud effect on IT Management !?
vCloud Director NRE Coalition
HP Bladesystem
MATRIX
Public and
Private Clouds
X
IaaS SaaS PaaS
X
Private (Internal)
Public (External)
DATACENTERS
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Cloud layers – Depths of vision
“Abstraction”
Application Private Virtual Data Center
Virtualized Infrastructure
Physical Infrastructure and Components
“Virtualization”
1
2
3
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SaaS and PaaS
– Very limited visibility
Infrastructure as a Service
– Consumer / Service provider
– Partial visibility
Private Cloud ( near full visibility)
– Departmental / Line of business
– Central IT management
Data-centre
– Full visibility
Depths of Vision
!
IaaS SaaS PaaS
Private Cloud (Internal)
Public Cloud (External)
1 2
Datacenter 3
1
2
3
3
!
10 Copyright © 2013 CA. All rights reserved.
IBM PowerVM Microsoft Hyper-V VMWare
Apache HTTP FlexPod IBM DB2 Linux/Unix Citrix XenApp Citrix XenServer IBM Power Systems Routers and Switches vCloud Oracle Microsoft SQL Server Vblock Oracle WebLogic Cisco VOIP Microsoft Windows Server Sybase Jboss SNMP RCA and Topology Maps DCIM/EcoMeter Microsoft IIS Cisco IP SLA IBM Lotus Notes VMWare EMC Microsoft Lync Cisco UCS Microsoft Hyper-V Cisco QoS NetApp Apache Tomcat Microsoft Active Directory Microsoft Sharepoint Microsoft Exchange IBM WebSphere Oracle Solaris Zones IBM PowerVM SAP vCloud Novell Informix MySQL
Apache HTTP FlexPod IBM DB2 Linux/Unix Citrix XenApp Citrix XenServer IBM Power Systems Routers and Switches vCloud Oracle Microsoft SQL Server Vblock Oracle WebLogic Cisco VOIP Microsoft Windows Server Sybase Jboss SNMP RCA and Topology Maps DCIM/EcoMeter Microsoft IIS Cisco IP SLA IBM Lotus Notes VMWare EMC Microsoft Lync Cisco UCS Microsoft Hyper-V Cisco QoS NetApp Apache Tomcat Microsoft Active Directory Microsoft Sharepoint Microsoft Exchange IBM WebSphere Oracle Solaris Zones IBM PowerVM SAP vCloud Novell Informix MySQL
vCloud Citrix XenServer Oracle Solaris Zones
Enterprise Monitoring in the Cloud age
CA Nimsoft Monitor
* Also available via an easy-to-deploy and manage on-premise configuration
A unified view of IT,
now in your pocket.
Private Cloud Monitoring Public Cloud Monitoring Private Cloud Monitoring Datacenter Monitoring Public Cloud Monitoring Datacenter Monitoring
Simple, powerful unified IT
monitoring (On-premise or
SaaS)
Provides a unified view of
internal and external IT
Automated IT discovery and deployment
Increased visibility allows
safe adoption of new technology
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Broadest Infrastructure Coverage
Network
Flow
Analysis
Public and
Private
Cloud
Server,
Storage and
Network
Application
and
Database
End User
and Service
Response
Time
Unified view of public and private infrastructure in a simple, powerful, and easy to use package.
Data center
power and
cooling
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Dashboards & Reporting
Service Levels
End User Response Time
Performance & Availability
Events & Faults
CMDB
• CA
• Service Now
• Atrium
• Excel
• BMC
• HP
• IBM
• Novell/Managed Objects
Service Desk
• Nimsoft Service Desk
• CA Service Desk
• ServiceNow
• HP Service Desk
• HP Service Mgr.
• Remedy ARS
• Salesforce.com
• FrontRange/HEAT
Application Commercial & Custom
Server Physical & Virtual
Database IT & Business
Cloud Public & Private
Network LAN & WAN
Power Efficiency
CA Nimsoft Monitor - Solution Overview
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Monitoring now and in the future
Over 120 monitoring probes out-of-the-box
Continuous development of new monitoring capability
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Systems Monitoring
(Cloud, Server, Storage, DB)
Network-centric
SaaS-based Monitoring &
Usage/Metering Billing
An
aly
tics
Packaged Apps
Monitoring
CA Nimsoft & the CA IM Capability Continuum
System-centric
Ag
ility
VoIP & Video Mngt CA Nimsoft Monitor CA IM & Add-ons
Synthetic Transactions
Network Flow
Analysis
Advanced Event Correlation &
Sophisticated Root Cause Analysis
App & Business Service-Aware Mngt
Deep Network Diagnostics
50% 4000+ #1
Improvement in TCO Worldwide Customers Network
Management Vendor
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Application response times
– Synthetic transaction monitoring
– Preferably on a global basis
Application usage
– Concurrent user counts
– Transaction counts and rates
– By time slot and calendar slices
– Base-lining for definition of normal
Value analysis
– Pay as you go value for money assessment
– Usage metering and billing
PaaS application instrumentation
Monitoring SaaS and PaaS
Backup as a Service
force.com
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Exposed by Cloud Service APIs
– Instantiation times
– Instance resource consumption
– Zombie instances incurring cost
– Value analysis
Plus all of the classic OS and
application layer metrics
– IaaS provides very little relief from
monitoring needs and
responsibilities
Consumer Monitoring of IaaS
In fact IaaS adds complexity ! - Highly dynamic server life cycle - System of record challenges - Resource Separation /isolation - Security
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Monitoring ‘needs’ to control the cloud
Data Centers
Server Instance
Register
Policy
Cloud Hub
Report
De-register
Need of maintaining server images with up to date
monitoring policies for on-demand instantiation
No human involvement in monitoring provisioning
API driven monitoring
Agent based monitoring with
‘intelligent’ registration capability
Connection from more secure to less secure environments with SSL based tunnels
Unified view across
multiple monitoring
environments
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Monitoring IaaS infrastructure (Service Provider)
Graduated service level monitoring
+ appropriate pricing
Provisioning driven Monitoring
Multi-tenancy & Scalability are
vital
Performance & availability data
must be accessible through CSP
Portal
Direct data access or portal to
portal integration
Providing self service monitoring of cloud
instances to the consumer
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Private Cloud
Effectively a combination of consumer
and service provider IaaS monitoring
requirements
Plus classical datacenter monitoring for
internal private cloud infrastructure
Need to Support specific branded
infrastructure stack solutions e.g. VCE
Vblock
vCloud Director
NRE Coalition
HP Bladesystem Matrix
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Correlation across the whole stack is key
Top 10 VMware Guests
Exchange
Cluster
NY1 NY2
Exchange
Cluster
NY1 NY2
Customer Cloud Vblock # Application Status Expected Compliance Current Compliance
ACME London 1 10 1 99.00 % 98.98 %
MYBANK Glasgow 2 12 0 99.00 % 100.00 %
ESXserver3 Paris 3 12 0 99.00 % 100.00 %
UCS Environmental Performance
Vblock Site Map Vblock Topology View
Customer SLA Compliance
Customer Cloud Vblock # Application Status Expected Compliance Current Compliance ACME London 1 Exchange 99.00 % 98.98 %
MYBANK Glasgow 2 Sharepoint 99.00 % 100.00 %
ESXserver3 Paris 3 Exchange 99% 100.00 %
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A customer example of private cloud monitoring
Results: Transformed IT
Successfully implemented highly agile private cloud environment
Significantly reduced monitoring costs
Decreased monitoring administration effort
Improved autonomy of control and management for the lines of business
Deutsche Bank is a leading global investment bank with a substantial private client franchise. With more than 100,000 employees in 72 countries, Deutsche Bank offers unparalleled financial services throughout the world.
Challenge
Needed a more cost effective way to manage its large, complex infrastructure
Wanted to track and manage infrastructure performance, while meeting budget and profit objectives
Needed to cut monitoring deployment from weeks to minutes
Decided to transform to highly virtualized private cloud delivery platform
Incumbent product was inflexible and expensive
Solution Self service capability enabled line
of business IT to manage their
own environments without central IT involvement
Automated, template-based deployment ensured quick coverage across VMware, Linux, Oracle and Sybase infrastructure
Managing roughly 42,000 OS instances
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Review of cloud types and monitoring requirements
IaaS PaaS SaaS Private
Self service • • • •
Integration with config/provisioning/ etc.
• • • •
Zero Touch Monitoring Activation • • • •
Very High Scalability • • • •
Dynamic Registration • • • •
Data Aggregation and Reporting • • • •
Multi-Tenancy • • • Varies
End User Monitoring ( Synthetic Tx , Real user )
• • Varies
URL and Web Service Response Monitoring
• • Varies
Application Specific Instrumentation • • Varies
SLA reporting for customers • • Varies
Compliance SLA/SLO reporting on business impact
• • Varies
Integration with existing Datacenter monitoring
•
24 Copyright © 2013 CA. All rights reserved.
IBM PowerVM Microsoft Hyper-V VMWare
Apache HTTP FlexPod IBM DB2 Linux/Unix Citrix XenApp Citrix XenServer IBM Power Systems Routers and Switches vCloud Oracle Microsoft SQL Server Vblock Oracle WebLogic Cisco VOIP Microsoft Windows Server Sybase Jboss SNMP RCA and Topology Maps DCIM/EcoMeter Microsoft IIS Cisco IP SLA IBM Lotus Notes VMWare EMC Microsoft Lync Cisco UCS Microsoft Hyper-V Cisco QoS NetApp Apache Tomcat Microsoft Active Directory Microsoft Sharepoint Microsoft Exchange IBM WebSphere Oracle Solaris Zones IBM PowerVM SAP vCloud Novell Informix MySQL
Apache HTTP FlexPod IBM DB2 Linux/Unix Citrix XenApp Citrix XenServer IBM Power Systems Routers and Switches vCloud Oracle Microsoft SQL Server Vblock Oracle WebLogic Cisco VOIP Microsoft Windows Server Sybase Jboss SNMP RCA and Topology Maps DCIM/EcoMeter Microsoft IIS Cisco IP SLA IBM Lotus Notes VMWare EMC Microsoft Lync Cisco UCS Microsoft Hyper-V Cisco QoS NetApp Apache Tomcat Microsoft Active Directory Microsoft Sharepoint Microsoft Exchange IBM WebSphere Oracle Solaris Zones IBM PowerVM SAP vCloud Novell Informix MySQL
vCloud Citrix XenServer Oracle Solaris Zones
A unified view of IT,
now in your pocket.
Private Cloud Monitoring Public Cloud Monitoring Private Cloud Monitoring Datacenter Monitoring Public Cloud Monitoring Datacenter Monitoring
Simple, powerful unified IT
monitoring (On-premise or
SaaS)
Provides a unified view of
internal and external IT
Automated IT discovery and deployment
Increased visibility allows
safe adoption of new technology
Enterprise Monitoring
CA Nimsoft Monitor Unified datacenter & cloud monitoring