managing your digital brand

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How Digital Data Impacts Your Brand 1

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This is the teaching handout for a course we taught for Southern Methodist University's Cox School of Business MBA Business Leadership Center from 2011-2012. Covers the basics on how to protect your online reputation as an executive and how to leverage social media to grow your business. Includes examples of several measurement tools and thought leadership resources.

TRANSCRIPT

Page 1: Managing Your Digital Brand

How Digital Data Impacts Your Brand

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Page 2: Managing Your Digital Brand

Agenda

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Strategic OverviewAuditResearchInfluenceAcceptQ & A

Page 3: Managing Your Digital Brand

Strategic Overview

While this process is presented sequentially, it is a never-ending circular change in your online behavior.

The key premise is simple: there is no such thing as private online content.

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Page 4: Managing Your Digital Brand

ARIA

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• AUDIT: understand your current digital footprint

• RESEARCH: know where your expertise can grow

• INFLUENCE: find those discussions and engage

• ACCEPT: embrace your following

Page 5: Managing Your Digital Brand

AUDIT

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Page 6: Managing Your Digital Brand

We no longer live in a world where our personal brand and our professional brand are two separate entities.

For better or for worse, our digital footprints linger behind us even if our strides have changed.

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you = brand

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WHO ARE YOU?

Now is the time to audit your online presence and understand how to define your

BRAND.

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In general, you should control what appears on the first page of Google for your name.•If you are positioning yourself as a digital expert, you need to be in position 1.•If you have a title of Director or above, you should dominate the first page.•Make sure to check “images,” “news,” and “YouTube.”

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Google results

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Google, continued

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LinkedIn:•Include photo for SEO.•Use keywords and phrases to be more relevant for offers you want to be considered for. •Also, put details of your successes for each job description as opposed to daily responsibilities.•Participate, participate, participate.

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Unless you use Facebook in a purely professional capacity, I recommend you block all of your visible content.

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Facebook Privacy

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Changes over time

Page 13: Managing Your Digital Brand

Twitter

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It’s not enough to have a Twitter account; you should also be tweeting

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it is actually

WORSEfor your brand

to have a DORMANT

social presence…

…than none at all.

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Page 15: Managing Your Digital Brand

SocialMention.com: know where and how people are talking about you15

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Google Facebook

LinkedIn …everywhere else

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audit checklist17

• Get out there and own the first page of Google

• Blog. Tag. Participate.

• Block, block, block your personal Facebook page from public eyes.

• Settings. Restraint. Common Sense.

• LinkedIn is the first place people go to vet you.

• Use the fields. Join groups.

• Start monitoring your mentions across social networks.

• Filter.

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RESEARCH

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Page 19: Managing Your Digital Brand

Google Alerts

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You should have at LEAST 3 Google Alerts set up to deliver daily feeds to you:

– “your name”– “your company’s name”– “your field of interest” OR “your target employer”

Examples:– “april wilson”– “digital analytics 101”– “social media measurement”

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eMarketer Blog

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Page 21: Managing Your Digital Brand

Smartbrief

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Page 22: Managing Your Digital Brand

PR Daily

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Copyblogger

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Page 24: Managing Your Digital Brand

Site Trail provides free, detailed competitive analysis on any website or public domain.

Make sure to refresh the data (using the link at the bottom) if it looks stale.

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Page 25: Managing Your Digital Brand

research checklist

• Create a special email designed to funnel “intel” to you.• Subscribe to at least 2-3 alerts and 2-3 industry newsletters.• Set a rules engine to flag them separately from other emails to understand

effectiveness of that intel.• Keep a Google doc open to jot down any topics that interest you or you may

want to expound upon.

• Know your competition.

• What are they doing?• How can YOU do it better?

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Page 26: Managing Your Digital Brand

INFLUENCE

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BufferApp 27

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Sprout Social

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…and don’t ignore the power of personal attention

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Remember to send personal messages from time to time to people in your network who:•Share your passions•Share your content•Inspire you•Remind you of yourself

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The key to success with influencing is:

RESPOND-Comment on articles and posts-Share content you like-Mention people who influence you

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Page 31: Managing Your Digital Brand

ACCEPT

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Page 32: Managing Your Digital Brand

You may get followers or fans you don’t expect.

People who follow you who are different from your own brand image is okay.

Accept everyone; engage the most valuable to your brand.

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Page 33: Managing Your Digital Brand

QUESTIONS?

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