Manish Ranjan Email : manishranjan2825@gmail.comTechnical Manager Phone : +91-9886542584(Mobile)

https://in.linkedin.com/in/manish-ranjan-8b887315

Career Objective

To obtain a position where I can deliver quality services and can channel my interpersonal skills and energy to be innovative and more productive.

Experience Summary:

Seasoned Leader with a track record of delivering solutions using flexible approaches to meet business needs. 10+ years of Software Development, Technical Management, Resource management and Customer Management experience in various global delivery models and various domains like Manufacturing, Audits, Risk, GRC Web applications & backend applications.

Expertise in technologies like Oracle SQL, PLSQL, Advanced SQL, Advanced PLSQL, Core Java, Java script, HTML.

Exhibited ability to manage teams across geographies. Proven record of accomplishment in roles requiring technical skills, leadership, strong negotiating and problem solving skills.

Experienced in leading Projects at Offshore for client spread across the globe. Experience in establishing and leading Onsite / Offshore operations. Expertise in using several development tools. Expertise in coding and developing applications for various kinds of domains. Actively participated in Preparation of proposals, authoring Systems Requirement and

requirement gathering of a wide range of applications, on technologies such as Client/Server Based Applications, Web Based Applications.

Faced various internal & external audits of the company. Worked with Major Clients such as APPLE, UBS, DUBAL, WOOLWORTHS,

STYROLUTION, BANK NAGERA MALAYSIA, DIA (New Zealand), EMIRATES and dnata to name a few.

Educational Qualification:

1. B.E. in Computer Science & Engineering (SCSVMV University, Deemed University). - (CGPA 9.3 out of 10) - 2006

2. XII (CBSE, DAV Public School) – 72% - 20023. X(CBSE, B. D. Public School) – 89% - 2000

Employment History

Organisation Duration Last PositionMetricStream Bangalore – INDIA October 2009 Till

PresentTechnical Manager

Infosys Tech. Ltd., Bangalore – INDIA

June 2006 till October 2009

Technology Analyst

Areas worked on:

1. Development: Oracle SQL, PLSQL, Core Java, Java Script, HTML, WebObjects

2. Management: - Project Management.- Technical Management.- Customer Management.- Resource Management. (25+ dev engineers and Leads)- Team Management.

3. Customer Interaction:- Part of several requirement gathering sessions. - Have acted as a techno-functional expert in many onsite customer visits.- Part of several UAT cycles at customer locations.- Been part of several Go-live and Production roll outs.

4. Documentation:- Have been writing several technical design documents.- Part of the documentations like User Guide, technical guide, system admin guide.- Have worked with project plans and project status updates to customer.

5. Project Management:- Have been doing project management in some of my projects.- Have acted as a second line of communication for customers in absence of project

managers.

6. Work allocation. - Have been working as a technical manager and have assigned and tracked works to

leads/engineers.- Have been regularly mentoring and coaching new resources.

Projects at MetricStream:

PS – Delivery International (Account) – UBS, DUBAL, Woolworths, Styrolution, DIA (Department of Internal Affairs – New Zealand), BNM, dnata (Safety Data System) and PMI (Phillip Morris International)

Role: Technical Manager

Leading the part of “Delivery International Dev team” in capacity of Technical Manager for the GRC Platform suite of products. The products delivered for customer are Audits, Risk, Loss, Issue Management system. The geographies of customer I worked with involves Europe, Switzerland, Africa, New Zealand, Malaysia and Middle East.

Core areas of responsibilities include:

1. RFP response.2. Dev planning and Sizing.3. Working with cross functional, Product Development, Platform, Professional Services

teams.4. Understanding customer requirements and translating requirements into High level

Modules and implementation plan.5. Responsible for overall DEV deliverable and release management of the Delivery In-

ternational team.

6. Conducting performance tuning and peer reviews for all other projects in Delivery In-ternational team.

7. Techno-functional expert for many customers to provide solutions to their require-ments.

8. Part of Requirement gathering team.9. Involved in pre-sales discussions sometimes.

Earlier Projects at Infosys:

APPLE POS (Point of Sale):

Description: POS (Point Of Sale) system helps in selling items and services through Apple's own

retails stores.POS software adds up the sales total, figures the state sales tax, calculates the change back from the amount tendered, and automatically adjusts the store’s inventory levels to debit the amount of inventory sold. There are around 12 countries for which the application is developed in total. 5 countries were using the application live and rest are ready to start with. These applications serve various purposes of Sale and Return calculations, Inventory management, and Tax calculation depending on the various laws pertaining in different countries. These applications go for quarterly releases and involve the offshore pool of resources for development and QA activities in testing as well as production support

Role: Software Engineer

Involved in client interaction and getting KT from the client about different features of the applications and tax structure of each country.

Writing test scripts of entire new feature to be released quarterly. Making test scenarios by setting up all the servers and Lab with devices. Test case review of other team members. Making KT documents and plans

Tools Used: - WebObjects, Java, HTML, JavaScript, Oracle

ECHO (Phase I and II) – for APPLE

Description: This project is meant to develop a semi-automatic tool for request management. The project aimed at developing 3 different applications- ECHO Admin, ECHO Requester and ECHO Reports. ECHO admin can be used to create and manage queues; This would help in segregation of Requests. Also, it would help and creation and management of forms for raising requests including related metadata. The forms that are used for creating new requests are completely dynamic and can be changed by the Admin.

ECHO Requester is the application for management of requests, which are raised by Apple Store Employees and addressed by Apple Retail Fulfillment and Logistics employees.

ECHO Requester helps in only management and tracking of request. Request processing is handled offline. The third application- ECHO Reports is used for generating periodic and on-demand dynamic reports.

Role: Module Lead

Requirement Analysis, Database design.

Designing basic architecture of Applications. Designing and development of key modules – ECHO Report Module Lead for IT and UAT during Phase II of project.

Tools Used: - WebObjects, Ajax, JavaScript, HTML, CSS, PL/SQL

GSX (Global Service Exchange)

Description: (Global Service Exchange) is the web portal for Apple’s Service partners viz. Service Providers and Repair Vendors. It is used by AASPs to order parts, enter details of the repairs they perform, check coverage of units, sell Apple Care products etc.. Similar to GCRM, GSX communicates with SAP via a set of system interfaces.

Role: Module Lead

Requirement Analysis, Database design. Module Lead for IT and UAT during project.

Tools Used:

- Oracle, spring, Java, Web Service, WebObjects

ACSE (Apple Care Service Excellence)

Description: ACSE was a redesign of the existing module of the application called GSX.It is a compensation incentive program that measures service provider performance against four performance metric criteria:

PPR (Number of Parts per Repair)  FTF (First Time Fixes; or Repeat Repairs)REPTAT (Repair Turn Around Time)KBBTAT (Known Bad Board Turn Around Time)

Role: Module Lead

Involved in client interaction and getting KT from the client about different features of the applications and tax structure of each country.

Code review of other team members. I was involved in the project during the last stages where my responsibilities were to

track the bugs and take them to closure. My role was of a lead here, where I was sup-posed to get the updates every day from onsite team and update them accordingly the offshore works.

I was the direct reportee for four resources and hence, had to manage all the activi-ties for resource handling.

Being the senior most member of the development team my duty was to make use of best practices and apply logics carefully in fixing the IT, UAT bugs.

Personal Profile:

Fathers Name: Manoranjan Prasad SinghDate of Birth: 28-Dec-1985Passport No: Z3117275, (Date of Exp: 12/02/2025)

Address:#1022, Ascot Block, Raja Aristos,Kamanahalli Village Main Road,Off Bannerghatta RoadBangalore - 560076

Date: 20-Aug-2016 (Manish Ranjan)Place: Bangalore