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1

Manitoba Hell’s Angels Target Business by Posting 1-Star Reviews

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Customer vs. Brand

5

10

15

20

% of Enterprise Value

-10 y

Brand

-5 y Most recent

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Customer vs. Brand

5

10

15

20

% of Enterprise Value

-10 y

Brand

Customer Relationships

-5 y Most recent

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is the most important battlegroundCustomer Experience

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Hospitality

Automotive

FinancialInsurance

Telco

Technology

Retail Industrial

Business Services

Government

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6 of top 10 global hotel companies

6 of top 10 global automakers 5 of top 10 U.S. retailers

6 of top 10 U.S. banks4 of top 10 global insurers

4 of top 6 U.S. telcos

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6B experiences per year

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1B+ comments last quarter

6B experiences per year

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1B+ comments last quarter

6B experiences per year

5.2M user accounts

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40% growth year-over-year

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87% new customer growth

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Partner Ecosystem

2x increase YOY

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$35.6M in customer experience impact

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Total Shareholder Return

0%

2009

300%

200%

100%

400%

500%

S&P

You

2018

2.3xS&P

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Experience Champions

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Win Through Customer Experience

ENGAGE every customer

ACTIVATE every employee

ENGAGE every customer

Activate OPTIMIZE every experience

ACTIVATE every employee

ENGAGE every customer

EmployeeWeb MobileAccount

RelationshipEventsSocial Contact CenterProducts & ServicesLocations

MEDALLIA EXPERIENCE CLOUD

Marketing Cloud Services CloudSales Cloud Operational Systems Business IntelligenceCollaboration

Artificial Intelligence

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Security and Privacy

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Mike Ottosson Chief Technology Officer

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Experience Cloud Security and Privacy

Enterprise Grade Platform and Application

SSO

Multi-channel

Authentication Compliance

Data Privacy

Cloud Platform Security

Self-service Admin

Encryption on Wire

Data Authorization

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