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Manor House

37 CQC Registered Beds

1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL

01213 600 680

01213 251 511

[email protected]

www.goldcarehomes.com

; Residential Care ; Respite Care ; EOL/Palliative Care

; Intermediate Care

Services

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Call 01213600680 | Email [email protected] | Search “Gold Care Homes”

PrivacyResidents are afforded privacy to live their lives with the least interference. Residents may be offered keys to their bedroom.

DignityWhere personal care is required residents are assisted in privacy in a way which minimises their exposure and vulnerability — utilising appropriate lifting and handling equipment and care aids. Residents are approached and communicated with a manner which optimises their ability to understand.

IndependenceResidents are equipped, encouraged and assisted to carry out as much as possible for themselves. When they are unable to carry out a particular task or function, they are

encouraged to be involved in the management of that task.

ChoicesResidents are given as many choices as possible in all aspects of their life and the service offered to them.

RespectAll residents are addressed in their preferred manner. Residents are supported and provided with services which respect their beliefs and their rights.

FulfilmentThe environment, facilities and services offered enable and promote the residents’ ability and opportunity to fulfil all aspects of their life and ambitions — both long standing and new.

Our care philosophy

To Gold Care Homes, each resident is an individual. Each has his or her own life story. They have their own preferences and their own way of living the latter years of their life. In understanding that, we tailor every resident’s care plan entirely around their specific requirements, recognising where we can provide for their preferences, lifestyles and routines.

Foremost our care philosophy is seeing the person for who they are, not their age or condition. Everything we try to do is done with a genuinely caring, person-centred approach.

Person-centred care means

; Working together with you and whomever else you choose (family, friends, neighbours)

; Offering you choices about when, where, and how you get your supports - and honour those choices

; Help you plan better for the present and the future

; Help you stay healthy and safe

; Help you get involved with groups, organisations and social activities that interest you

“Enhance the lives of residents

in our care by bringing

them joy, happiness

and fulfilment”

Values

OurMission

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Home

The Manor House is a purpose-built residential care home providing an excellent standard of care for older people in need of long term care. The Manor House has 37 individual studio rooms with en-suite. The home is safe wheelchair accessible in all areas.

Manor House is a trusted provider of residential care for elderly people; we offer specialised services for elderly people who are frail. Our well trained and helpful staffs provide 24-hour care and support to help maintain residents’ chosen lifestyle, adapting as care needs change. Activities play an important role at Manor House and we aim to enhance our residents’ quality of life by providing a varied range of social activities.

We pride ourselves on the

quality of our catering with our chef preparing a choice of meals daily from fresh seasonal ingredients. Manor House is set in a residential location in beautiful grounds. It is close to local shops & amenities including frequent bus

services into Birmingham city centre.

The Manor House has a beautiful sheltered rear garden perfect for sunny

afternoons. This garden can also be viewed from the large and spacious glass conservatory for those who prefer to remain indoors.

The care home is located within close proximity to Kingstanding Circle were all the local buses (Buses 5, 997, 28 and 33), take you to Birmingham City Centre, Sutton Coldfield, Walsall, and the local shopping areas. Kingstanding is a large conurbation located to the north of Birmingham. The train station in Sutton Coldfield which can take you into Birmingham City Centre stopping at local shopping areas on the way. In the opposite direction you can go as far as Lichfield Town Centre.For further details, please refer to our facilities and services pages.

“ Manor House is purpose-built residential care home with 37 individual studio

rooms with en-suite facilities ”

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Personal care service offered:

; Chiropody service* ; Dietary requirement assessment ; Optician service* ; Dental service* ; Key worker assignment (Based on assess-ment)

; Personal care plan ; 24 hour trained carer on duty ; Fresh and nutritional rich meal ; On site activity coordinator

Facilities offered at our care home:

; Activity room ; Dining room ; Patio area ; Laundry ; Lounge/sitting room ; Personal television point in each room ; Television lounge ; Single/double rooms ; Cafe style lounge ; Beautiful garden ; Quiet lounge ; Nurse call system ; Wheelchair access ; Outdoor area ; Designated smoking area (Outside) ; En-suite facilities

Additional extras (excluding fees):

; Hairdressing Salon ; Chiropody Services on appointment ; TV licence (for residents under 75) ; Telephone bills (for residents who would like to have a personal telephone line to be in touch with their relatives)

; Pay Phone Services (Subject to use) ; Internet or Wi-Fi bills (for residents who would like to have their own INTERNET connection or Wi-Fi for entertainments – subject to assessment of Internet/telephone service provider)

; Personal toiletries ; Additional personal requirement such as Cigarettes

; Newspapers and magazines ; Carer or Nurse escort to non-emergency hospital/clinical appointments

Facilities

*available on request

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Trained staff

We invest in our staff at the start of their journey with Gold Care Homes through the induction process. New staff within the Care Home are inducted during their first week, meeting Care Certificate Standards as set out by the Care Standards Act. This is undertaken by a senior member of staff as well as shadowing an experienced colleague with support from Unit Leaders and the Care Home Managers. This gives our staff the confidence and technical skills to provide the best care possible to our residents.

All our staff attend mandatory training. Staff who meet the criteria are encouraged to complete a QCF qualification which will lead to a Diploma qualification. Staff are evaluated on a regular basis through support, supervision and working towards their objectives through appraisals.

Well maintained home environment

All areas of our home are kept clean, comfortable and up to date. We continually review our properties to maintain high standards, so that they remain safe and ‘homely’. Outside areas of our care home including beautiful flower beds, secluded gardens, lawns and patio areas are kept perfect for a stroll, or simply sitting on the bench, listening to the birds and enjoying the freshness of nature.

Social and leisure lifestyle

We believe that social and leisure aspects of life are important parts of an individual’s care. We promote and practice maximum independence where possible and most importantly, help our residents to have a fulfiling experience.

Creating and embracing community

All our residents’ friends and family members are welcome to join in any activities organized by the dedicated care home activity coordinator/s. We have no restrictions at all when it comes to visiting and giving support to your loved ones. We encourage this kind of activity making our residents life more meaningful and enjoyable.

CareCare

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ExerciseRegular entertainmentArt classesConcentration

Keeping mind, body and soul stimulated, healthy and alert is a fundamental aspect of caring. Across all Gold Care Homes, we have a dedicated Activities Co-ordinators who create a varied program for all of our residents. We encourage residents to take part in stimulating activities and events in their day to day life. We ensure that our activities promote interactions among our residents, giving special consideration to all particularly those new to the home. This is also beneficial to the mental health and mobility of the residents. These activities are a great source of fun for the residents and that they are living their lives to the fullest in their home.

Most activities take place indoors. However, when the British weather permits, we take maximum advantage of our lovely outdoor patio areas and adjoining gardens, whilst also arranging local and national trips where possible.

; Bingo ; Lotto ; Yoga/Meditation ; Planting/ Gardening

; Singing ; Painting ; Quizzes ; Theatre visits

; Shopping outings ; Exercise classes ; Visiting speakers ; Tea dances ; Halloween parties ; Competitions ; Fancy dress shows ; Barbecue parties ; Art classes

; Cinema nights ; Baking & cooking ; Games clubs ; Fundraising events ; Christmas party ; Special Events /Birthday parties

“ What’s good for

mind, body & soul? ”

Activity that stimulates

Whether they are in residential, dementia or nursing care, all our residents receive help and guidance to be active mentally and physically to enhance their experience while they are staying with us. We recognise that independent activity, hobbies and day to day chores boost individual’s self-confidence. We appreciate individual needs and understand their capabilities as part of our person-centred approach to encourage as much interaction as possible. As a result, the residents get personalised care plans, the special attention to suit their needs at all times.

“ Keeping mind, body and soul stimulated, healthy and alert is a fundamental aspect of caring ”

Activity

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What brings back good memories more than the smell of your favourite food? Science shows that memory and smell are very much connected and we believe that good healthy food doesn’t just nurture the body but provides sustenance for the soul. Taste, smell and the routine of eating is considered a gratifying experience; one that we like to repeat as often as we can. At Gold Care Homes, we endeavour to make food a daily pleasure for our residents while maintaining the highest standards of food safety and nutritional value.

Homemade, nutritional food plays an important part in maintaining the healthy lifestyle and well-being of our residents. We ensure all dietary requirements are adhered to as devised in the care plan of each resident.

This is an essential part of the care we provide and a fundamental part of person-centred care.

We use an industry recognised, menu planning frame work, which has been developed specifically for the elderly. All recipes meet the nutritional needs of our residents whilst ensuring flexibility to suit personal taste.

We encourage residents to eat well and enjoy their food in a social environment such as communal lounges and dining areas accompanied by like-minded residents and staff.

We take pride that our Chefs and Kitchen Assistants have been trained for food safety and personal hygiene to achieve the best standards in cooking.

Breakfast

; Orange Juice, Apple Juice, Tea or Coffee.

; Prunes, Porridge, choice of Cereals, Toast and Marmalade, Boiled Egg.

Mid-morning

; Tea or coffee,

; Fortified drinks and biscuit or homemade biscuit (morning) and scone or cake (afternoon)

Lunch

; Orange Squash or Water.

; Roast Pork Loin with Apple Sauce or Vegetable Hot Pot.

; Roast Potatoes.

; Cherry Pie & Custard.

Evening meal

; Mushroom Soup, Cheese & Tomato Pizza or Choice of Sandwiches.

; Victoria Sandwich or Piece of fruit.

Supper/snacks

; Tea, Coffee or a Milk drink (Ovaltine, chocolate, Horlicks) and biscuits.

; Light Salads and Choice of Sandwiches

Sample Food Menu

Foods

This is a sample menu. Our chef is also happy to customise the menu to suit your dietary preferences and nutritional needs. Please call us if you would like to know what’s on our menu this week.

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How do I arrange visit?

We have an open door policy, so you are welcome to pop into our home at any time. However, we recommend you avoid visiting during main meal times as these can be very busy. If you would like to speak to the home manager when you visit, you can make an appointment by calling us first. If you are unable to visit at this stage, perhaps because you are in hospital, a senior member of staff team could visit you to discuss your application and, if appropriate, make an appointment for to visit our home at your convenience.

How soon can I move in?

This depends on the availability of rooms in the home, If, having visited the home and having met everyone concerned, we jointly agree that we can meet your requirements; arrangements will be made for you to join us for a trial stay.

Can I bring my pet with me?

Most of Gold Care Homes are pet friendly and welcome pets but we advise you check with the manager when you call as this is usually left to the discretion of the other residents and the manager.

Can I voice my opinion?

Yes. We encourage all our residents to voice their opinions. We hold regular resident meetings and at various times you may be asked to complete questionnaires. We are always keen to hear your ideas and

suggestions as to how we can improve the service we provide. Your feedback on these is addressed and communicated back in form of actions as and where applicable.

How can I make a complaint?

If you are unhappy with any services provided, staff or any aspect of living in the home please do bring this to the Manager’s attention.

There is also a comprehensive complaints procedure which is detailed in the Licence Agreement.

Do remember that it is your right to complain, or raise your concerns about anything that happens in the home. If you don’t tell us we won’t know will not be able to put it right so please feel free to approach the Manager or any senior member of the team if there is a problem.

Freedom to personalise my room?

Yes but it varies from resident to resident. For those on short-term respite are allowed to bring a few pieces and small belongings with them. For those coming to stay with us for a long term, we can work with you to personalise the room to your liking. We ensure that your rooms provide a safe and pleasant environment for you. There are on-site lockers to keep small valuables safe for you. We don’t recommend keeping money in your room. Your room is your personal space. Staff and visitors will not enter your room unless invited by you. Domestic staff will negotiate with you a convenient time to clean your room. However, it has to be recognised that some people have a legal right to inspect any part of a residential care home.

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FAQs

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Our brochure and website can only provide a taste of everything that Gold Care Homes has to offer. To experience the warmth, friendliness and caring atmosphere of our home, we would like to invite you for cup of afternoon tea or coffee with the opportunity to view and chat with us. We have an open door policy though it would be good if we know your arrangement in advance which will help us allocate enough time for you. If you would like to contact us before your visit with any questions, please call us on the telephone number provided in this brochure.

We may not be able to give you exact fees at first contact as the cost varies depending on the severity of the personal needs. Our dedicated care home assessor will assess your care requirements and provide relevant information.

We hope that the information we have provided to you will help you to make a good informed decision. Please phone us or email us to arrange an appointment.

We are regulated by the care regulator, the Care Quality Commission (CQC). This helps us identify where we can make any improvements. We are committed to providing excellent care and we constantly strive to exceed the expectations of our regulator.

If you would like to see the latest copy of the inspection report for this care home, please either ask the home manager during your visit, visit our website at www.goldcarehomes.com, or visit the CQC website.

Our care home will provide bed linen and towels, however we recommend that you bring:

; Day clothes ; Two or three sets of night clothes

; Dressing gown

; Slippers ; Formal shoes ; Toiletries ; Dental accessories ; Socks or stockings ; Undergarments ; Coat/Jacket ; Winter/Summer Jumpers

; Medication ; Personal interest items or belongings

; Emergency contact list ; Personal belongings such as photographs, etc.

Next Steps

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Recruitment

Enquir ies

Feedback

Whist le Blowing

How to find us

Manor House1 Amblecote Avenue,

Kingstanding, Birmingham B44 9AL

For all recruitment enquiries, please contact the Gold Care Homes recruitment team at:

For all other enquiries, please contact the Gold Care Homes team at:

We value your feedback. To share your feed-back with us use the link below:

To raise a concern, you can contact us via the email listed below:

T: 01895 257 010E: [email protected]




For Further information about Manor HouseOr to arrange an appointment for viewing with our manager:

Call 01213 600 680 Email [email protected] Search “Gold Care Homes Manor House” Click http://www.goldcarehomes.com/manor-house

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manor house - · pdf [email protected] ; residential care; ... designed by...

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