manual para diebold opteva atm
TRANSCRIPT
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 1/26
A Using the Operator Panel of a Diebold OptevaATM
Opteva rear-service models include a rear display panel which provides
status information and facilitates diagnostic and maintenance operations
(referred to as the “Rear Operator Panel” or ROP). The system keyboard
(available inside the ATM cabinet) is used in conjunction with the ROP
for performing operator functions.
On Opteva front-service models, which have no separate display panel,
the customer display is used for operator functions. To activate the
Onscreen Operator Panel (OOP), follow these steps:
1. Insert the key and unlock and pull open the front fascia of the
ATM. The lock is located on the upper left fascia panel.
2. Find the mode rocker switch, located behind the fascia at the topright of the enclosure. Hold down the mode switch for about 2
seconds to activate the OOP on the ATM’s main display.
Holding down the mode switch again returns the main display to
the Hello screen (or the Out-of-Service screen if the ATM is not
in Up state).
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 2/26
3. The Touch Screen is used for operator input and the system
keyboard is not needed for most operations.
4. For security reasons, if the front fascia of the ATM is closed
while the OOP is still activated, the command buttons are
disabled.
NOTE All the instructions in this appendix apply to both the
ROP and OOP because they are functionally equivalent.Keep in mind that there are some minor differences in
the way that the operator interacts with these
applications due to the differing input methods.
Significant differences are noted where applicable.
This appendix is organized as follows:
ROP and OOP layout (Section G.1)
ROP and OOP commands (Section G.2)
ROP and OOP display states (Section G.3)
G.1 ROPand OOPLayout
The top line of the operator panel display is the Overall State
Description, and is an abbreviated text description describing the current
state of the ATM.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 3/26
The second and third lines of the operator panel display the Expanded
State Description and are a more detailed description of the current state
of the ATM.
The next eight lines of the operator panel are reserved for any specific
device errors or warnings. This area remains blank if there are no
outstanding errors or warnings.
The bottom line of the operator panel displays the Citibank logo on the
left and the node ID on the right.
G.2 ROPand OOPCommands
The following commands are available from both the ROP and the OOP:
• Shutdown
• Reboot
• Diagnostics
• Front Logon
• Calibrate Touch Screen
When a command is selected, a confirmation window is displayed. Select
the Confirm button (the Y key for the ROP) to confirm the selection or
the Cancel button (the N key for the ROP) to cancel the selection. If thisconfirmation is not responded to within the 20 seconds, the confirmation
window is removed without any action.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 4/26
G.2.1 Shutdown
Purpose:
Provides the operator a way to properly shut down the ATM so that it
can be powered off for hardware maintenance or replacement.
Procedure:
Select Shutdown from the command list and confirm it. If a customer is
not in session at the time of the request, the front screen of the ATM will
go to the
Out-Of-Service screen and the ROP will look like the following example
screen:
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 5/26
After the system successfully shuts down the Global CAT ATM and the
Windows XP operating system (approximately 45-55 seconds), the front
screen will go blank. On rear-service systems, the ROP will also go
blank. The system’s processing engine will power off automatically. It
is then safe to power off the ATM’s peripheral devices.
G.2.2 Reboot
Purpose:
Provides the operator a way to properly reboot the ATM.
Procedure:
Select Reboot from the command list and confirm it. If a customer is
not in session at the time of the request, the front screen of the ATM will
go to the
Out-Of-Service screen and the ROP will look like this:
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 6/26
The front screen of the ATM will eventually show that the system is
rebooting and the Windows XP operating system shutting down and then
booting up. Eventually, the ROP will display the Out-Of-Service screen
for a few minutes until the Global CAT software starts loading.
G.2.3 Diagnostics
Purpose:
Provides the operator a way to start the Diebold Opteva diagnostic
application.
Procedure:
Select Diagnostics from the command list and confirm it. If a customer
is not in session at the time of the request, the front screen of the ATM
will go to the
Out-Of-Service screen and the ROP will look like the following example
screen:
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 7/26
When the Diagnostics application is loaded, the application can be
operated from Rear-service models at the small rear monitor or from the
ATM’s front screen on Front-service models. On Rear-service models,
the front display will show the Out-Of-Service screen while Diagnostics
is active.
After the Diagnostics application is exited, the ROP will display the
appropriate ATM state. See the Diebold vendor’s platform
documentation for more information on diagnostic procedures.
G.2.4 Front Logon
Purpose:
Provides the operator a way to start the Local Operator Interface.
Procedure:
Select Front Logon from the command list and confirm it. If a customeris not in session at the time of the request, the front screen of the ATM
will go to the
Out-Of-Service screen and the ROP will look like the following example
screen:
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 8/26
There is a 20-second delay on rear-service systems before the ATM
displays the Front OI logon screen on the ATM front display screen.
When it finally is displayed, the ROP will look like the following
example screen:
On front-service systems, the Out-Of-Service screen will cover the OOP
and soon be followed by the Local OI login screen. Upon exit of Local
OI, the OOP will again be visible and display the appropriate ATM state.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 9/26
After the operator has successfully logged on to Front OI, the ROP looks
like the following example screen:
If the ATM rejects the command request, one of several possible
messages is displayed, indicating the cause of the failed request.
Possible causes for failure are:
• FrontOI Command failed - ATM is wrong state.
• FrontOI Command failed.
• FrontOI Command failed - Remote OI already active.
• FrontOI Command failed - already active.
• FrontOI Command failed - Customer session init.
Here is an example of what it looks like:
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 10/26
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 11/26
G.2.5 TouchScreenCalibration
Purpose:
Provides the operator a way to start the Diebold Opteva Touch Screen
calibration application.
Procedure:
Select Calibrate Touch Screen from the command list and confirm it.
If a customer is not in session at the time of the request, the front screen
of the ATM will go to the Out-Of-Service screen and the ROP will look
like the following example screen:
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 12/26
When the Touch Screen calibration application is loaded, the application
can be operated from the ATM’s front screen on both front- and rear-
service models. At this point, the ROP will look like the following
example screen:
After the Touch Screen calibration is performed, the application exits
automatically and the TSCALIBRATE display will automatically return
back to the appropriate ATM state. See the Diebold vendor’s platform
documentation for more information on calibration of the Touch Screen.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 13/26
G.3 ROPand OOPDisplayStates
Each display state is designed to give an accurate representation of the
ATM state at any point in time. This section describes each state in
detail and is organized as follows:
• Global CAT initialization (Section G.3.1)
• Out-Of-Service (Section G.3.2)
• Start (Section G.3.3)
• Stopping (Section G.3.4)
• Stopped (Section G.3.5)
• Back Admin active (Section G.3.6)
• Idle (Section G.3.7)
• Busy (Section G.3.8)
• Safe Door Open (Section G.3.9)
G.3.1 Global CATInitialization
This mode is displayed when all Global CAT components have beeninitialized but are still preparing for operation. No commands are
available in this state.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 14/26
G.3.2 Out-Of-Service
This state is displayed under the following conditions:
• Card Reader DOWN (x = 1)
• PIN Encryptor DOWN (x = 2)
• Host Connection DOWN (x = 4)
•SIU DOWN (x = 8)
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 15/26
If the <Overall state description> is displayed as “OOS” instead of
“OxS”, the Out-Of-Service state is temporary and will transition to
another state shortly. All commands are available in the Out-Of-Service
state.
G.3.3 Start
This mode is displayed when a Start command has been issued to a
Global CAT ATM after it has been in a STOPPED state. It is atransitional state and should not take more than 30 seconds or so to get to
the Out-Of-Service state. The Start command is issued only from the
Operator Interface (Local or Remote) and the INC. No commands are
available in this state.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 16/26
G.3.4 Stopping
This mode is displayed when a Stop, Shutdown, or Reboot command
has been issued to a Global CAT ATM. It is a transitional state and
should not take more than 30 seconds or so to get to the Stopped state.
No commands are available in this state.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 17/26
G.3.5 Stopped
This mode is displayed when the ATM has finished stopping after a Stop
command has been issued to a Global CAT ATM. The ATM will remain
in the Stopped state until it is either Started, Shutdown, or Rebooted.
All commands are functional in this state.
G.3.6 BackAdminActive
This mode is displayed when Back Admin is currently active on a
Remote OI terminal. No commands are available in this state.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 18/26
G.3.7 Idle
This mode is displayed when the ATM is at the Hello screen. This is the
normal state of the ATM when no customer session is active. All
commands are available in this state.
The Diebold Opteva ATM defines Device Warning information that
must be communicated to the operations and maintenance personnel for
proper and efficient ATM operation. These warnings are described in the
Status Code for the IDLE, BUSY, and OOS states.
The Device Warnings are represented in the I0nn (IDLE state), B0nn
(BUSY state), and O0nn (OOS state) Status Code display fields, where
nn represents two hexadecimal values as defined in Table 18.
Table 1. DeviceWarningsHexadecimalValues
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 19/26
Combining the bits of each condition results in hexadecimal digits,which represent up to four device warning conditions. So, for the first
hexadecimal digit, if all possible values are combined, the results are:
Printer Down 1
Depositor Down 2
ChkDeposit Down 4
CDM Down 8
Printer Down, Depositor Down 3
Printer Down, ChkDeposit Down 5
Printer Down, Depositor Down, ChkDeposit Down 7
Printer Down, CDM Down 9
Depositor Down, CDM Down A
Printer Down, Depositor Down, CDM Down B
ChkDeposit Down, CDM Down C
Printer Down, ChkDeposit Down, CDM Down D
For example, a status display of I083 translates into: the ATM is idle,
the CDM is down, the depositor bin is full, and the printer paper is low.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 20/26
G.3.8 Busy
This mode is displayed when customer session is running on the ATM.
All commands are available in this state.
G.3.9 Safe Door Open
This mode is displayed when the safe door is opened, when the ATM
would otherwise be at an IDLE state. This causes the Hello screen to be
removed and the Out-Of-Service screen to be displayed on the front of
the ATM. All commands are available in this state.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 21/26
G.4 Resettingthe DieboldOptevaCashDispenser(AFD)Communication
If the CDM device is down after installation and configuration have been
performed, the Advanced Function Dispenser (AFD) Communication
may need to be reset.
Under certain conditions, the Diebold Cash Dispenser device (AFD)
requires a manual communications reset. A USB communication security
feature in the terminal processor software prevents unauthorized
computers from commanding the AFD to operate.
If any of the following occur, the AFD communication must be reset:
• AFD control CCA has changed
• Hard disk drive and the motherboard have changed
• AFD firmware has been updated by the GCAT software
installation
G.4.1 DeterminingAdvancedFunctionDispenserCommunicationStatus
Start the Opteva Diagnostics application from the ATM’s operator panel.
On rear-load systems, this is available on the ATM’s Rear Operator
Panel (ROP). On front-load systems, the Onscreen Operator Panel (OOP)
can be activated using the white operator switch behind the front fascia.
Refer Appendix G.1 for details on this function.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 22/26
From the Diagnostics screen’s Terminal Status list, select the
“Dispenser” module and check if an entry exists for “Security result” in
the Component list:
• If the status indicates that there is a security warning, then
the Dispenser communications must be updated (Section
G.4.2). This condition does not cause the Dispenser to godown, but the communications should still be updated.
• If the status indicates that there is a security error, then the
Dispenser communications must be reset (Section G.4.3) for
the Dispenser to be operational.
G.4.2 UpdatingDispenserCommunications
To update the Dispenser communication, perform the following
steps:
1. From the Diagnostics application’s “Dispenser” window, selectthe Status and Tests tab and choose 7 – Set Dispenser
Communication and select the Run Test button.
2. Select the Update Dispenser Communication button. The
Dispenser communication will be updated and the device will
initiate a reset cycle. Access to the Dispenser through the safe
door is not required.
G.4.3 ResettingDispenserCommunications
To reset the Dispenser communication, perform the following steps:
1. Access the Dispenser by opening the safe door.
2. From the Diagnostics application’s “Dispenser” window, select
the Status and Tests tab and choose 7 – Set Dispenser
Communication.
3. As prompted on the Set Dispenser Communication screen, press
and hold the AFD CCA Boot Load button (S1) while pressing
the on-screen Set Dispenser Communication button. Keep the
CCA Boot Load button depressed until the communication set
is completed (refer figure below). After the communication set is
completed, the message "Read Security Configuration
completed" is displayed.
NOTE If you are prompted to reset the test, choose 2 –
Reset Test.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 23/26
4. As prompted on the Set Dispenser Communication screen, press
the AFD CCA Reset button (S2).
5. Return to the Diagnostics application’s “Dispenser” window, use
the Tab key to navigate to the Status and Tests tab and press the
Run Test button.
6. Return to Terminal status. Press the Exit button and wait for the
self test of all modules to be completed.
7. Press the Exit Opteva Service Diagnostics + button and press
the Yes button to exit Diagnostics.
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 24/26
CONFIGURACIÓNDE GAVETASCITIBANKDIEBOLDOPTEVA
L S
M P L B
C C 7
C C
I N - >
O U T - >
C C 6 C C 5 C C 4 C C 3 C C 2 C C 1 C C 0
S B D 3 D 2 D 1 D 0 M L
T 2 T 1 T 0 H 2 H 1 H 0
T y p e 1 - C O P 1 0 0 0 0
D i e b o l d O p t e v a C a s s e t t e B u t t o n C o n f i g u r a t i o n - C O
L S
M P L B
C C 7
C C
I N - >
O U T - >
C C 6 C C 5 C C 4 C C 3 C C 2 C C 1 C C 0
S B D 3 D 2 D 1 D 0 M L
T 2 T 1 T 0 H 2 H 1 H 0
T y p e 2 - C O P 2 0 0 0 0
L S
M P L B
C C 7
C C
I N - >
O U T - >
C C 6 C C 5 C C 4 C C 3 C C 2 C C 1 C C 0
S B D 3 D 2 D 1 D 0 M L
T 2 T 1 T 0 H 2 H 1 H 0
T y p e 3 - C O P 5 0 0 0 0
T y p e 4 - N o t c o n f i g u r e d
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 25/26
International-1 PIN Pad Layoutfor an ATM
StandardPIN Pad Layoutfor an ATM
7/16/2019 Manual Para Diebold Opteva ATM
http://slidepdf.com/reader/full/manual-para-diebold-opteva-atm-5634f82e6bef4 26/26
International-2 PIN Pad Layoutfor an ATM
CONTACTOS CITIBANK
Para cualquier inquietud adjunto información del Team of Remote Channels:
Alexander Morales Cel. 310-550-7533 e-mail [email protected] Ramirez Cel. 313-223-2036 e-mail [email protected]
Orlando Horta Cel. 315-769-9078 e-mail [email protected]
CITI – PBX 485-4000
Alexander Morales EXT. 12833
Danilo Ramirez EXT. 12371Orlando Horta EXT. 12861