mapping a product process to your goals and culture

25
PROCESS IS BORING, BUT YOU NEED ONE

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From Product Tank Boston meet-up on Feb. 26, 2014. What's the right product process? It depends on your goals and priorities. I speak through my experiences at three very different companies: Pixar, Zynga, and RunKeeper, and discuss how each company uses a product process that reinforces it's product goals and cultural values.

TRANSCRIPT

Page 1: Mapping a product process to your goals and culture

PROCESS IS BORING, BUT YOU NEED ONE

Page 2: Mapping a product process to your goals and culture

WHO AM I?

VP Product, RunKeeper (11/2012-present)

GM, Director Product, Zynga Boston (8/2010 -10/2012)

Director Product, Engineer, Conduit Labs (5/2008-8/2010)

Technical Director, Pixar (2002 - 2008)

Sc.B. Brown University, Math / CS 2001

Page 4: Mapping a product process to your goals and culture

WHAT’S THE RIGHT PROCESS TO BUILD GREAT

PRODUCTS?

Page 5: Mapping a product process to your goals and culture

SCRUM? KANBAN? WATERFALL? METRICS-DRIVEN? OKRS? LEAN?

!

SOME OTHER NEW THING?

Page 6: Mapping a product process to your goals and culture

ALL OF THEM….

Page 7: Mapping a product process to your goals and culture

PIXAR CHARACTER PROCESS

Modeling Shading Rigging

Page 8: Mapping a product process to your goals and culture

PIXAR CHARACTER PROCESS

Model Packet

Modeling Shading Rigging

Shading Packet

Animation Design

Character Design

Page 9: Mapping a product process to your goals and culture

PIXAR CHARACTER PROCESS

Model Packet

Modeling Shading Rigging

Shading Packet

Animation Design

Character Design

Page 10: Mapping a product process to your goals and culture

PIXAR CHARACTER PROCESS

Model Packet

Modeling Shading Rigging

Shading Packet

Animation Design

Character Design

Between 7-10 director reviews on EVERY model. Director-driven process.

Page 11: Mapping a product process to your goals and culture

PIXAR PROCESS OPTIMIZES FOR PREDICTABLE HAND-OFFS AT

EXTREMELY HIGH QUALITY OVER TIME AND BUDGET.

Page 12: Mapping a product process to your goals and culture

ZYNGA PROCESS

Pipeline

Spec

Dev

Release

Product Review

Page 13: Mapping a product process to your goals and culture

ZYNGA PROCESS

Pipeline

Spec

Dev

Release

Product Review

go as FAST as possible.

Page 14: Mapping a product process to your goals and culture

ZYNGA PROCESS

Pipeline

Spec

Dev

Release

Product Review

All the focus was on ESTIMATES and RESULTS.

Goals-driven process.

Page 15: Mapping a product process to your goals and culture

ZYNGA PROCESS OPTIMIZES FOR DATA-DRIVEN LEARNING AND HIGH

CONTENT CADENCE OVER INDIVIDUAL FEATURE QUALITY.

Page 16: Mapping a product process to your goals and culture

RUNKEEPER PRODUCT PROCESSDefine target user and their

problem

Design a proposed solution

Usability testing with real users

Define goals, expected outcomes

Build solution

Release

Analyze

Page 17: Mapping a product process to your goals and culture

RUNKEEPER PRODUCT PROCESSDefine target user and their

problem

Design a proposed solution

Usability testing with real users

Define goals, expected outcomes

Build solution

Release

Analyze

User-centric process.

Page 18: Mapping a product process to your goals and culture

RUNKEEPER PROCESS OPTIMIZES FOR HIGH USER VALUE AT MINIMAL ENGINEERING EFFORT OVER TOTAL

SPEED.

Page 19: Mapping a product process to your goals and culture

WHAT DOES YOUR COMPANY, CULTURE

VALUE AND CARE ABOUT?

Page 20: Mapping a product process to your goals and culture

WHAT MAKES YOUR PRODUCT DIFFERENT FROM EVERYONE ELSE IN THE MARKET, AND HOW DOES YOUR PROCESS REINFORCE THAT?

Page 21: Mapping a product process to your goals and culture

FUNCTIONAL vs DIVISIONAL !

EXPERIMENTATION vs VISION !

ENGINEERING vs PRODUCT !

GREAT vs GOOD ENOUGH !

INDEPENDENCE vs CONTROL

Page 22: Mapping a product process to your goals and culture

THERE’S NO ONE RIGHT WAY TO BUILD GREAT

PRODUCTS.

Page 23: Mapping a product process to your goals and culture

YOUR PROCESS IS A PRODUCT. !

REFINE IT. ITERATE ON IT.

CARE ABOUT IT.

Page 24: Mapping a product process to your goals and culture

QUESTIONS?