mapping the processes of a small public library erin larucci
TRANSCRIPT
Mapping the Processes of a Small Public Library
Erin Larucci
North Franklin Public LibraryNorth Franklin, NY
The North Franklin Public Library is located in the rural village of North Franklin, New York, with a population of just under four thousand. It forms part of the Three-County Library Consortium, which includes libraries in Otsego, Delaware, and Schoharie Counties. The five participating libraries rely heavily on Interlibrary Loan to provide services and materials to patrons of the included communities. The library resides in a Victorian house donated by the town. The two main floors included reading rooms, a children’s area, computer area, research room, and a public meeting room. The attic and basement are utilized as office space and storage space for unused, or rarely used, materials. Due to the limitations of space and budget, selection focuses mostly on electronic resources. With an annual budget of $350,000, the collection is comprised of roughly 35,000 books and magazines as well as access to online resources such as databases and e-journals. Various audio and visual equipment is available for use. Recently, four Kindles were purchased using grant funds and are now available for circulation.
In 2010, the number of area residents with library cards totaled over 5,000. Our patrons are made up of the following: 55% adults, 34% toddlers and school-aged children, and 11% teens. The staff in North Franklin Public Library is comprised of two full-time employees: the Library Director and the Librarian. A part-time bookkeeper manages the accounting and two part-time clerks handle circulation and sorting. A part-time janitor maintains the premises. During the school year, student workers are available for routine tasks. Volunteers are also available through a collaborative program called Alternatives to Incarceration, which provides teens with community service opportunities. Programs are instructed by the Library Director as well as contracted individuals. Various programs target young children, teens, adults, and teachers in order to improve literacy and computer skills.
Identification & Selection
Organization, Preparation, & Storage
Interpretation & Dissemination
Utilization
Acquisition
KEY
End User – Public
Decision Points [Bold outline colors vary by section]
Staffing
Flow Lines
BUDGET [In background of most pages]
Connection Line [Colors vary by section]
Identification& Selection
What to get/Why to get it?
AcquisitionHow to get it?
Organization, Preparation, &
StorageWhat to do with it?
Interpretation &
DisseminationHow to get it to users?
UtilizationWhat do users need to use it?
Surveys
JobbersPublishers
Feedback
User Requests
Staff Requests
Reviews
Magazine Racks
Bookshelves
Licenses
Book Swap
Interlibrary Loan
Purchase Orders
Donations
End User(Public)
How do users react?
Kindles
Website
Monthly Newsletter
Reference Desk
Circulation Desk
Workshops
Book Clubs
Children’s Story Hour
Computers
Printers
A/V Racks
Cataloging
Local History
Local Authors
Sorting
Instructional Sessions
Labeling
Book Swap/
Sales Rack
Monthly Interest Display
Children’s Display
Bar-coding
Stamping
Periodicals Contracts
Online Databases
Need, Legal, Technical,
Space Issues
Environment Software
Equipment
Space
Attend Workshops
Consume Resources
Receive Customer
Service
BUDGETAffects all aspects of library services
Local Teachers
START
Identification &Selection
REQUESTS
Other Public
Requests
Staff Requests
Verification
Justification
Acquisition
Local Teacher
Requests
Reviews
Booklist
Choice: Current Reviews for Academic Libraries Bulletin of the
Center for Children's Books
Curriculum Requirements
Administration
Parents
Difficulty finding material in collection
Item not found
Item not in collection
Government
Under-supported School Library
Ignorant about School
Library
Lack of communication
Jobbers
Blackwell
Baker & Taylor
Publishers/Vendors
EBSCOhostNA
Publishing Inc
Scholastic
BUDGET
Newer Edition
Available
NY Times Bestseller
List
Need, Legal, Technical, Space
Issues
Non-redundancy
Staff Involved:Director, Librarian
(Youngman, 2006)
What to get/why to
get it?
AcquisitionOpen and
SubscriptionPurchase Orders
(Standing Orders)
Licenses forElectronic Resources
Web Domain Fees
Interlibrary Loan
Book Swap
Donations
Special Item/Service
Purchase Orders(Firm Orders)
Organization,Preparation, & Storage
Items/Services Received
Periodicals
Individual Books/eBooks& A/V items
Printing
Newsletter
Library Supplies
Contracted Services
Online Databases& Journals
Three County Library Consortium
Used Books, Serials,
A/V Items
SELECTION
Reader’s Digest
Newsweek
Instructors
Teacher Reference
Center
Ancestry.com
Infotrac
Interlibrary Loan-to-Buy Option
Low-use items at one library can be purchased by another library
with high-use patterns
Jobbers
Blackwell
Baker & Taylor
Publishers/Vendors
EBSCOhostNA
Publishing Inc Scholastic
BUDGET
NYS Newspapers
NY Times
LISTA
Grolier Online
LitfinderAmazon.com
Note: Approval Plans not used
HarperCollins
NoveList Need, Legal, Technical,
Space Issues
Library Hosting.com
Staff Involved:Purchaser, Librarian
(van Dyk, 2011)
How to get it?
Organization,Preparation,
& Storage
Reference
ACQUISITION
Interpretation & Dissemination
Local Authors Display
Local History Display
Stamping
Library of Congress &
Dewey Decimal System
Children’s Display
Interest Display
Magazine Racks
Sorting
Cataloging
Labeling Book Jackets
Remote & Local Access
Physical Resources
Electronic Resources
Book Swap/Sales Rack
Ancestry.com
Entering Barcodes
Dust jacketing/placing
protective film
Placing Care Instructions (for
A/V)
Upd
ate
as n
eede
d
Infotrac
NYS Newspapers
Grolier Online
Computers
LISTA
Teacher Reference
Center
Weeding
Low-Use Items
New Items& Regular Items
New Item Display
Bookshelves
A/V Racks
BUDGET
Staff Involved:Librarian, Clerk,
Student Workers, Volunteers
(Aloi, Esposito, Gotsch, Holliday, Kretz, 2007)
What to do with it?
Interpretation&
Dissemination
Organization
Utilization
Physical Resources
Monthly Newsletter
Book Clubs
Computers & Printers
Website Children’s Story Hour
Workshops
Kindles
Reference Desk
Circulation Desk
Electronic Resources Services
Online Databases
Monthly Newsletter
Tiny Tykes Club
Teen Reading
Club
Improving Computer Literacy
Shakespeare for All
Improving Reading Literacy
Making Reading
Fun
www.nflibrary.org
Instructional Sessions
Using Library
Resources
Guides to Research
BUDGET
Staff Involved:Director, Librarian, Clerk,
Contracted Instructors(Roy, Bolfing, Brzozowski, 2010)
Books, A/V Materials,
Serials
How to get it to users?
Utilization
End User (Public)
Interpretation & Dissemination
Space Environment
Meeting Room
Computer Area
Computer Games
Research Rooms
Restrooms
Children’s Area
Temperature Control
Privacy Screens
Lighting
Storage
SoftwareEquipment
Offices
Computers
PhotoshopPrinters
Games
iTunes
Utilities
Reference Desk
Circulation Desk
Windows Media Player
Reading Rooms
Ellison Machine &
Dies
Screen
Chairs & Tables
Projectors
Speakers
BUDGET
Microsoft Works Suite
Corel Word Perfect
Internet Explorer
Microsoft Office Suite
2010
Kindles
Book Stacks
Staff Involved:All Staff
What do users need to use it?
End User (Public)
Consume Resources
Attend Workshops
ReceiveCustomer
Service
Comment Box FeedbackSurveys
Identification & Selection
Utilization
Staff Involved:All Staff
How do users react
to it?
Staffing
Library Director
Volunteer Student Worker
Part-Time Clerk
LibrarianPart-Time Purchaser
Part-Time Janitor
BUDGET
Board(unpaid)
Contracted Instructors
Staffing – 40%
Utilities – 5%
Purchases – 30%
Licenses – 22%
Contracted Services – 2%
Annual Budget$350,000
ReferencesEvans, G.E., Intner, S.S., Weihs, J. (2011). Introduction to technical services. Santa Barbara, California:
Libraries Unlimited. vanDuinkerken, W. (2009). Bringing public services experience to technical services: Improvements in
practice. Library Collections, Acquisitions, & Technical Services, 33, 51-58. doi: 10.1016/j.lcats.2009.4.001
van Dyk, G. (2011). Interlibrary loan purchase-on-demand: A misleading literature. Library Collections,
Acquisitions, & Technical Services, 35, 83-89. doi: 10.1016/j.lcats.2011.1.001 Youngman, D.C. (2006). Process Flow Analysis in Academic Libraries. Technical Services Quarterly,
24(1), 37-44. doi: 10.1300/J124v24n01_03 Aloi, M.J., Esposito, L., Gotsch, J.R., Holliday, D., Kretz, C. (2007). Technology of Displays: Using
Technical Services Skills to Enhance Library Displays. Technical Services Quarterly, 24 (4), 15-24. doi: 10.1300/J124v24n04_02
Roy, L., Bolfing, T., Brzozowski, B. (2010). Computer classes for job seekers: LIS students team with
public librarians to extend public service. Public Library Quarterly, 29, 193-209. doi: 10.1080/01616846.2010.502028
American Library Association. (2011). Marketing to Libraries. Retrieved September 23, 2011, from
http://www.ala.org/ala/professionalresources/libfactsheets/alalibraryfactsheet05.cfm.
Other Resources Used: Huntington Memorial Library, 62 Chestnut Street, Oneonta, NY 13820