marc torrens @ strands
TRANSCRIPT
© Strands Inc. 2014
ANALYSING BANKING DATA TO PROVIDE RELEVANT OFFERS TO CUSTOMERS
Jim Shur, Chief Architect
Ivan Tarradellas, Product Manager Marc Torrens, CIO
Enric Plaza, Research Professor
© Strands Inc. 2014 2
WHAT DO WE DO?
Strands is a global provider of personalisation and recommendation solutions to innovate in two sectors: financial institutions and online retailers.
Strands Finance Strands Retail
© Strands Inc. 2014 3
“Banks are losing their monopoly on banking.”– Francisco González, BBVA
THREADS IN BANKING
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“They all want to eat our lunch.”– Jamie Dimon, JP Morgan Chase CEO
LEADER’S VIEWS
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“(…) the good news is that we still have one significant advantage, which is the vast array of financial and non-financial data that we accumulate.”
Francisco González, BBVA CEO
THE OPPORTUNITY
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Banks are faced with a great opportunity to move from being a mere provider of financial services to become a provider of solutions.
A NEW ROLE FOR BANKS
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TECHNOLOGY VISION
Transforming Data into Knowledge to produce
Actionable Insights for innovative Financial Software
Transactional Data
BIG DATA MACHINE LEARNING USER EXPERIENCE
Knowledge Actionable Insights
> >
© Strands Inc. 2014 8
CUSTOMERS AND MERCHANTS
VAST HISTORICAL DATA AVAILABLE
NEW APPLICATIONS IN CONSUMERS’
DIGITAL LIFE
TURNING DATA INTO BUSINESS
© Strands Inc. 2014 9
HELP!
CLO
How do I find the
most relevant
offers?
How can I attract
new customers?
IsHow well do I know
my customers?
CARD-LINKED OFFERS
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CARD-HOLDER’S PERSPECTIVE
Accept Offer in Digital Banking
Buy at Merchant Pay with Bank Card Get Cash Back in Your Account
RETAILER’S PERSPECTIVE
Get Charged from Bank
Upload Offer in Digital Banking
Monitor Offer Campaign
Sell
HOW IT WORKS
© Strands Inc. 2014 11
Hi, my name is Mario and I like wearing trendy clothes
Hi, my name is Sarah and have a shop selling trendy shoes
VIDEO
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THE PROBLEM
Maximise the overall Performance for all offers
I want RELEVANT offers I have MARKETING strategies
© Strands Inc. 2014 13
THE PROBLEM
Maximise
I want I have MARKETING strategies
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RETAILER VIEW
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CAMPAIGN AUDIENCE FILTERS
• A CAMPAIGN is defined by an OFFER and an AUDIENCE
• An AUDIENCE defines a group of consumers by a set of filters:
• Demographic filters (e.g. 20-30 years, married, in Barcelona)
• Behavioural filters
• Behavioural filters are based on Commercial Interests
• Loyalty: how loyal is the customer to the merchant (loyal, shared, competitor)
• Frequency: how frequent is the customer buying to the merchant (low, med, high)
• Purchase Segmentation: the buying segment of the customer (low, med, high)
• Location: where is the customer buying (in, out)
© Strands Inc. 2014 16
MARKETING STRATEGIES
© Strands Inc. 2014 17
MARKETING STRATEGIES
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MARKETING STRATEGIES
SMART MARKETING STRATEGIES are an easy way to build audiences for different marketing goals, so merchants do not need to be expert marketeers and use complex filtering:
Win New Customers
Reward Loyal Customers
Increase Frequency
Increase Loyalty
Increase Spending
…
SMART MARKETING STRATEGIES
MERCHANTS
SELECT STRATEGY
Increase Loyalty
Win New Customers
REFINE (OPTIONAL) TARGETED AUDIENCE
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THE PROBLEM
Maximise
I want RELEVANT offers I have
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CARD-HOLDER VIEW
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USER CENTERED CAMPAIGN SALIENCE
• The degree of interest of a campaign to a specific user:
• Likelihood of buying in the category of the campaign
• Proximity of the user to the merchant of the campaign
• Activity of the user with the merchant that is making the campaign
• Loyalty of the user to the merchant of the campaign
• Merchant Fitness of the user considering the median of the merchant’s selling prices
Likelihood (LK)
Proximity (PX)
Activity (ACT)
Loyalty (LY)
Merchant Fitness (MF)
© Strands Inc. 2014 22
MONTH TO PREDICT
LAST YEAR
2 YEARS OF DATA
Jan Feb Mar Apr May Jun Aug Sep Oct Nov DecJul
Jan Feb Mar Apr May Jun Aug Sep Oct Nov DecJul
Jan Feb Mar Apr May Jun Aug Sep Oct Nov DecJul
h✓(x)
Training Set
Hypothesis
Supervised Learning
Seasonality (12 Months) Customers (Millions) Categories (Hundreds)
L IKELIHOOD OF BUYING IN A CATEGORY
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…tree1 tree2 treen
k1 k2 kn
voting
k
12 Months Month Transactions Month Amount
LIKELIHOOD OF BUYING IN A CATEGORY
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THE PROBLEM
Maximise the overall Performance for all offers
I want I have
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AR = campaign accomplishment ratio
USER-CENTRED CAMPAIGN SALIENCE indicates the relevance of that campaign for the customer.
combination of behavioural features +
demographics
TR = time ratio gone for a campaign
%
CAMPAIGN SALIENCE indicates the priority of a campaign for the system.
OVERALL SALIENCE
© Strands Inc. 2014
Comprehensive and interconnected set of solutions to leverage the value of customer data.
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THANK YOU!