march 1, 2017 webinar: the one thing you need to be sustainable in business
TRANSCRIPT
The One Thing You Need to be Sustainable in Business
Housekeeping
a. Hashtag: #StratIQSustainability
b. Twitter handle: @StratIQ_Market
c. Questions?
Introduction
a. Brief bio and background
b. Overview
Quick Review
What Does Sustainability in Business Mean?
• Operations and Manufacturing of Product • Marketing• People
The Importance of Customer Trust
• What does it mean to build customer trust?• Mini Contracts• Well Defined Customer Value Stream
Creating a World-Class Stakeholder Experience
• Know your customer• Create meaningful conversations• Engage interactively
How to Actively Engage with Customers
• Surveys• Workshops• Customer Service
How to Deliver Value to Your Customers
• Reinforce your value proposition• Maintain relevance • Example: Apple
Understanding What Differentiates You
• Know the customer• Get the data• Build at least three “5 Why” value statements
Your Business as an Ecosystem
• Sustainability is about more than environmentally friendly products.
• Think of your business as an ecosystem• Materials: customers• The environment: your market• Where you are in the ecosystem: market position
Conclusion
What StratIQ Consulting focuses on: creating customized algorithms that drive accelerated revenue & greater operational efficiency.
• Book a Consultation• [email protected]
• StratIQ Surveys
• Webinar Recording
• Slides and Notes
