march 11, 2015 notice to residents of the milwaukee …€¦ · it computer support specialist...

March 11, 2015 NOTICE TO RESIDENTS OF THE MILWAUKEE AREA TECHNICAL COLLEGE DISTRICT, WISCONSIN A regular open meeting of the EDUCATION, SERVICES, AND STUDENT SUCCESS COMMITTEE of the Milwaukee Area Technical College District Board, Wisconsin, will be held in the BOARD ROOM (ROOM M210) of the MILWAUKEE AREA TECHNICAL COLLEGE, 700 West State Street, Milwaukee, Wisconsin on Tuesday, March 17, 2015, beginning at 5:00 PM.* The agenda for said meeting is presented as follows: 0BA. Roll Call B. Compliance with the Open Meetings Law C. Approval of Minutes – February 17, 2015 - Attachment 1

D. Comments from the Public 1BE. Action Items

1. NONE F. Discussion Items

1. Pathway Update – Information Technology – Attachment 2

2. Dashboard Indicators – Attachment 3

G. Information Items

1. Enrollment Update

H. 3BMiscellaneous Items

2

I. Old Business/New Business

1. Date of Next Meeting: April 21, 2015 Board Room (M210) Milwaukee Campus

Committee Members: Baker, Perez, Scheibel * Other members of the MATC Board may be present, although they will

not be participating as members of this committee. This meeting may be conducted in part by telephone. Telephone speakers will be available to allow the public to hear those parts of the proceedings that are open to the public.

** Action may be taken on any agenda item, whether designated as an action item or not. Agenda items may be moved into Closed Session for discussion when it becomes apparent that a Closed Session is appropriate under Section 19.85 of the Wisconsin Statutes. The Board may return into Open Session to take action on any item discussed in Closed Session.

Reasonable accommodations are available through the ADA Office for individuals who need assistance. Please call 414-297-6610 to schedule

services at least 48 hours prior to the meeting.

Attachment ESIR - 1

MILWAUKEE AREA TECHNICAL COLLEGE DISTRICT BOARD EDUCATION, SERVICES, AND STUDENT SUCCESS February 17, 2015 CALL TO ORDER

The regular monthly meeting of the Education, Services, and Institutional Relations

Committee of the Milwaukee Area Technical College District Board was held in open session on Tuesday, February 17, 2015, and called to order by Ms. Lauren Baker at 5:04 p.m. in the Board Room, Room M210, at the Milwaukee Campus of Milwaukee Area Technical College.

ITEM A: ROLL CALL

Present: Ms. Lauren Baker, Mr. Jose Perez, Ms. Mary Scheibel

ITEM B: COMPLIANCE WITH THE OPEN MEETINGS LAW

The Education, Services, and Institutional Relations Committee meeting was noticed in compliance with the Wisconsin Open Meetings Law.

ITEM C: APPROVAL OF MINUTES – January 20, 2015 – Attachment 1

Motion: The minutes were approved without objection.

ITEM D: COMMENTS FROM THE PUBLIC

ITEM E: ACTION ITEMS

NONE

ITEM F: DISCUSSION ITEMS

F-1 Pathway Update – Transportation Career Pathway – Attachment 2

Discussion: Dr. Mohammad Dakwar, provost, introduced Ms. Dorothy Walker, dean, Ms. Rebecca Alsup-Kingery, associate dean, School of Technology; Ms. Gloria Pitchford-Nicholas, dean, School of Pre-College Education; Mr. Jonathan Feld, director, Articulation and Transfer; and Mr. Matt Kruegel, faculty, Transportation Careers. Ms. Walker introduced the many faculty in the audience. Ms. Alsup-Kingery talked about how connected these programs are to industry and employment. Ms. Alsup-Kingery noted that female participation in these programs in increasing. Mr. Kruegel briefly highlighted each of the programs. Ms. Pitchford-Nicholas noted that MATC is looking at expanding the articulation with the Adult High School. Mr. Feld mentioned that this pathway design will expose high school student to areas of transportation other than just Automotive.

Education, Services, and Student Success Minutes of February 17, 2015 Page 2 F2 Dashboard Indicators – Attachment 3

Discussion: Dr. Dakwar introduced Dr. Yan Wang, director, Institutional Research. Dr. Wang briefly described the slides in the presentation.

ITEM G: INFORMATION ITEMS

G-1 Funeral Services Program Update

Discussion: Dr. Dakwar introduced Dr. Dessie Levy, dean, School of Health Sciences. Dr. Levy noted that the response to the accreditation findings is almost completed and will be submitted to the accrediting body by the end of this week.

G-2 Jewelry Program Update

Discussion: Dr. Dakwar introduced Ms. Walker, Mr. Alfredo Luna, associate dean; Mona Schroeder-Beers, assistant dean, Continuing Education. Ms. Sharita Wank, faculty, Jewelry Program. Sharita looked at models from other colleges. A survey has been developed to distribute to employers to determine the needs of the industry. This will be brought back to the March meeting.

G-3 Enrollment Update

Discussion: Dr. Trevor Kubatzke, vice president, Student Services briefly described several ongoing and new retention initiatives that are scheduled.

ITEM H: MISCELLANEOUS ITEMS

ITEM I: OLD BUSINESS/NEW BUSINESS – Date of Next Meeting Tuesday, March 17, 2015, Milwaukee Campus, Board Room (M210)

ADJOURNMENT – The Committee adjourned at 5:55 p.m.

Respectfully submitted,

`|v{xÄx `A VÉÇÜÉç Michele M. Conroy Executive Assistant to the Executive Vice President & Provost Academic Affairs

Information Technology Career Pathways

Action Plan Goals For Information Technology Programs

Goal 1 — Improve, enhance and evolve curriculum to reflect new industry trends Hands on capstone projects created to reflect technologies and skills utilized in the market place. Many courses map to industry recognized IT certifications. New courses and curriculum have been recently created to prepare IT Support students for industry

certifications in the area of soft skills, incident management systems, Apple device support, mobile devicerepair, IT Careers, resume writing, job search strategies and more.

Goal 2— Create community institutional articulation agreements and partnerships University Transfer Agreements

o UWM – With appropriate course selection, MATC IT grads are within 54 credits of a Bachelor of Sciencein Information Science & Technology.

o MSOE – 2+2 agreement exists with Bachelor of Science in Management Information Systems (MIS)o University of Maryland – working to build a transfer agreement with one of the top CyberSecurity B.S.

programs in the nation Met with Cisco to discuss partnership where they would meet with and coach students regarding careers in IT.

Cisco will also participate in a career symposium for IT students in April. Finalizing a 2+1 agreement between MATC IT Network Specialist and IT Information Systems Security associate

degree programs. Students will be able to earn two associate degrees in three years.

Goal 3— Increase student retention and increase learning outside the classroom. Increased open lab availability, staffed with educational assistants and faculty. Utilizing Netlab, which provides remote access to servers and network resources. Students are using Netlab in

the classroom and from home. CBT Nugget IT video training library is available to students via computer and handheld devices 24/7. Extended use of LabSim, a cutting edge simulation software allowing students to run interactive labs from home

without requiring excessive amounts of equipment.

MATC’s Association of IT Professionals (AITP) Student Chapter hosts monthly meetings bringing in IT professionals from thecommunity. Additionally, MATC students are provided the opportunity to attend a National Collegiate Conference, where studentsattend seminars and compete in IT-related competitions.

IT Security students competed in National College Cyber Defense Competition (CCDC) and were awarded 2nd place. The CCDCEnables our students to practice securing and defending systems and networks against real attacks generated by professionals in thefield of hacking and penetration testing.

Programs Include:

IT Computer Support Specialist

IT Information Systems Security Specialist

IT Mobile Applications Developer

IT Network Specialist

IT Web and Software Developer

Students benefit from learning cutting edge technologies and curriculum mapped to industry recognized IT certifications.

Graduates obtain employment in higher paying, higher demand jobs.

Attachment ESSS - 2

HIGHLIGHTS!!

IT Computer Support Specialist Highlights

IT Computer Support program had received a $2.1 million TAACT INTERFACE grant from U.S Department of Labor to help get TAA eligible workers employed in Milwaukee area.

New career pathway introduced for IT Computer Support program to help students get employed in the IT Support industry faster.

New courses have been introduced to reflect state of the art skills, needed by Milwaukee area employers.

New classroom supplies have been acquired as part of the grant (Mobile devices, Apple Desktops, etc) to allow enhanced curriculum provide hands on experience to the students.

IT Network Specialist Highlights

Server and virtualization labs rewritten to reflect real-world situations and experiences.

Technical classes map to industry certifications from Microsoft, Cisco, VMware, EMC and CompTIA.

Recent introductions of courses focusing on storage and public and private clouds.

Partnerships with leading industry vendors including: Cisco, VMware, Synology & VMUG to introduce students to cutting edge technology.

IT Information Systems Security Specialist

Using the Working Connections grant, several faculty were able to attend training in Computer Forensics and Ethical Hacking at Fox Valley Technical College.

Using Netlab for most classes to improve lab availability for students.

Participated in the CCDC (National Collegiate Cyber Defense Competition) in Wisconsin.

Created IT-Security Club at Oak Creek Campus.

Joining Palo Alto Academy and using their leading edge Firewall in IT security classes.

Inviting speakers to talk about latest IT

Security topics to benefit students.

IT Mobile Applications Developer

Partnerships with IT Bridge Program “Lead to

Success” project allows MATC students to work with High School students to develop both iPhone and Android mobile applications.

Students have the opportunity to work with emerging interactive technology to capture future in 3D “Virtual Milwaukee Project”.

New approved capital equipment items will provide in-classroom Mobile Devices as well as “Remote Access” to Mac computers.

IT Web and Software Developer

Due to increased demand for Software Developers and Web Developers in the state of Wisconsin, this associate degree was established (Fall 2014).

Enrollments in this program doubled from first semester (Fall 2014) to second semester (Spring 2015).

Students have the opportunity to help create a real-world Health Care Registration Portal for MATC’s Health Department.

IT SUPPORT PATHWAY

INFORMATION TECHNOLOGY CLUSTER

Yes

Potential Jobs: Help Desk Specialist, Field Sales specialist, Network Administrator, User Support Specialist Wage Range:

33K -38K per year

Potential Jobs: PC Technician, Enterprise support specialist, Windows Support Specialist, Help desk specialist – entry level Wage Range:

$18,720-$29,120

Education

Employment

Potential Jobs: Technical Support Analyst, Desk side Support Specialist, Field Technician, Team Lead Wage Range:

35K – 54K per year

Associate Degree IT Computer

Support Specialist

+ 36 credits

(66 Cr. total)

Technical Diploma Enterprise IT Support

Specialist Pending Approval

+

(21cr total)

Technical Diploma Advanced User

Support Specialist Pending Approval

+

(30 Cr. total)

Potential Jobs: Entry level Help Desk specialist, Technical Support Specialist, Help Desk Technician - Tier 2 support specialist Wage Range:

$24,960– $35,360

Service Center

Technician

Certificate (10 credits)

Microsoft

Enterprise

Desktop Support

Certificate (8 credits) Level 2 Service

Center

Technician

Certificate (9 credits)

Advanced

Technical

Support

Diploma (12 credits)

- High School

- PreCollege

Enterprise IT

Support Specialist Advanced User

Support Specialist

Technical

Diploma

Potential Jobs: Geek Squad Technician, PC Repair specialist, IT Support Specialist Wage Range:

$18,720-$24,960

IT Network Specialist Pathway

Diploma Under Construction

Cisco Internetworking

12 credits

Potential Jobs Cisco Certified Network Associate, Junior Network Analyst, Junior Network / Cloud Admin. Junior Network / Cloud Engineer

Wage Range:

$35k - $56k

Associate Degree

Network Specialist

(Available in traditional,

online and accelerated

formats)

67 credits

Potential Jobs:

Network Administrator,

Junior Network Admin,

Network Specialist,

Network Engineer,

Network Technician, and

IT Field Technician.

Wage Range:

$39k - $80k

Education

Employment

4-yr Transfer

B.S./B.A

MSOE UW Milwaukee

UW Stout UW Green Bay

Lakeland College UW Oshkosh

Potential Jobs: Junior Network Admin,

Network Specialist,

Network Engineer, Network

Technician, Desktop

Support Specialist and IT

Field Technician.

Wage Range: $39k - $80k

Technical Diploma

IT Networking and Infrastructure Admin.

29 credits Diploma

Under Construction Cloud

15 credits

Potential Jobs: Junior Network Admin,

Network Specialist, Network

Engineer, Network

Technician, Desktop Support

Specialist and IT Field

Technician.

Wage Range: $39k - $80k

- High School

- PreCollege

IT INFORMATION SYSTEMS SECURITY CAREER PATHWAY

INFORMATION TECHNOLOGY – CLUSTER

Technical Diploma

Digital Forensics

Analyst

33 credits

Potential Jobs: Entry-level: - Forensics analyst - Security incident response Wage Range:

$30,000-$35,000

Education

Employment

Associate’s Degree

IT Information

Systems Security

Specialist

69 credits

Potential Jobs:

Information Security Analyst

Information technology Auditor

Wage Avg:

$ $45,000+

Salary and Jobs data courtesy of EMSI

4-yr Transfer B.S.

Cardinal Stritch University

Milwaukee School of Engineering

University of Wisconsin Green Bay

University of Wisconsin Milwaukee

+ more

High School

Pre-College

Potential Jobs: Security Analyst Security Auditor

Wage Range:

$35,000-$45,000

IT DEVELOPMENT CAREER PATHWAY

INFORMATION TECHNOLOGY – CLUSTER

Potential Jobs: Entry Level: Web Developer Mobile Application Dev. Software Developer Database Administrator Wage Avg:

$ 47, 376

Education

Employment

Technical Diploma

IT Object Oriented Computer

Programmer

Under Construction

15 credits

Potential Jobs:

Software Engineer

Sr. Software Engineer

Wage Avg:

$ 75,000

Potential Jobs: Entry Level: Jr. Web Developer

Java Programmer

Unity Developer

Wage Avg:

$ 35,000

4-yr Transfer B.S.

Cardinal Stritch University

Carroll University

Franklin University

Lakeland College

Milwaukee School of Engineering

Ottawa University

University of Wisconsin Milwaukee

University of Wisconsin Green Bay

University of Wisconsin Oshkosh


IT Mobile Application

Developer

66 credits


IT Web & Software

Developer

69 credits

High School

Pre-College

Salary and Jobs

data courtesy of

Bureau of Labor

Statistics

Technical Diploma

IT Web Developer

Under Construction

31 cr total

Potential Jobs: Entry Level: C# Programmer

.Net Programmer

Wage Avg:

$ 35,000


CSG: Programming Emphasis

69 credits

Technical Diploma

Unity Developer

28 credits

Technical Diploma

IT Mobile Developer

Under Construction

31 cr total

4-yr Transfer

Education

Computer Simulation

and Gaming Pathway

Dual Degree Option

YEA

R 2

SEM

ESTE

R 4

SE

MES

TER

3

SEM

ESTE

R 2

SE

MES

TER

1

YEA

R 1

IT Networking Program

Sta

rtin

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ala

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ge

s $

40

k—

$8

0k

Sta

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ala

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20

k—

$4

0k

12 Credit

Technical Diploma

Network

Admin /

Specialist

Cisco

Networking

(CCNA)

67 Credit

Associate

Degree

Network

Administrator

System

Administrator

30 Credit

Technical

Diploma

Network

Administrator /

Tech

IT Networking

and

Infrastructure

Diploma

12 Credits Certificate

Jr. Security

Administrator

Information

Security

Fundamentals


Jr. Security

Administrator

Infrastructure

Security

Certificate


Network

Security

Analyst

System

Administration

& Security

64 Credits Associate

Degree

Service

Desk

Help Desk

Engineer


Degree

Software

Developer

App

Developer

15 Credit

Technical Diploma

Cloud

Administrator

Cloud

Technical Diploma

*Pre-reqs Required

30 Credits Technical Diploma

Digital

Investigator

Forensic

Specialist

Information Technology Pathways

Dual credit (high school) and credit for prior learning available

IT associate degrees have transfer agreements with numerous 4 year institutions


Jr. Security

Analyst

IT Security

& Auditing

IT Security Program IT Support Program

IT Developer Program

Digital

Forensics

Specialist

Network

Specialist

IT Computer

Support

Specialist

IT Mobile

Applications

Developer

Rev.1 - June 2014 Rev.2 - March 2015

*The IT Networking & Infrastructure diploma requires 2 credits general studies

**The 4 Associate Degrees require 21 credits general studies


Degree

Web Developer

Software Developer

Database Admin

IT Web & Software

Development

69

Credits

Associate

Degree

Network

Security

Analyst

IT Auditor

Forensics

Investigator

IT Systems

Security

Specialist

67 Credit

Associate

Degree

Network

Administrator

System

Administrator

IT Network

Specialist

Accelerated

Information

Security

Fundamentals

Infrastructure

Security

Certificate

System

Administration

& Security

Information Technology Pathways IT Security

& Auditing

Digital

Forensics

Specialist

ITNET-101

Network+

ITNET-111

MS Server Administration 2

ITNET-112

MS Server Administration 1

ITNET-161

Linux Overview

ITSEC-114

Information Security Principles

ITSEC-120

Security Policies and Procedures

ITSEC-122

Web/Application Security

ITSEC-124

Network Security (Security+)

ITSEC-126

Computer Forensics

ITSEC-136

Unix/Linux Admin Security

ITSEC-140

Router Security

ITSEC-145

Perimeter Security

ITSEC-146

Security Measures / Detection

ITSEC-148

Wireless Devices and Networks

ITSEC-151

IT Auditing

IT SEC-152

Security Risk Management

IT SEC-156

Mobile Device Forensics

IT SEC-166

Advanced Forensics

IT SEC-176

Malware Forensics

ITSEC-191 or ITSEC-194

Security Internship or Project

COMPSW-106

Introduction to MS Office

ITNET-101

Network+

ITNET-110

Windows Desktop

IT-107

Social Networking

ITSUP-101

Systems Fundamentals

ITSUP-102

CompTIA A+

ITSEC-124

Security+

ITSUP-140

Support Center Analyst

ITSUP-150

Emerging Technologies

ITSUP-152

Computer User Support 1

ITSUP-153

Computer User Support 2

ITSUP-176

IT Project Management

ITSUP-198

Support Internship

ITSUP-199

Integrated Project

IT Systems

Security

Specialist

IT Computer

Support

Specialist

IT Mobile

Applications

Developer

IT Web & Software

Developer

ITDEV-110

Introduction to OOP

ITDEV-117

Logic Problem Solving

IT-107

Social Networking

ITSec-122 Designing Secure

Websites

ITDEV-115

Intermediate OOP

ITDEV-150

Database Management

ITDEV-160

Web Programming

ITDEV-140

Programming with JAVA

ITDEV-161 Web

Programming I

ITDEV-162

Client/Server

ITDEV-186 Mobile Web &

Responsive Design

ITDEV-184

iPhone / iOS Development

ITDEV-185 Advanced Object-

Oriented programming

ITDEV-177

Systems Analysis/Design

ITDEV-154

Structures / Programming

*ITDEV-164 Web

Programming II

ITDEV-181

Mobile Application Dev

ITDEV-198

Programmer Internship

ITDEV-199 Project -

Programmer Internship

Rev.1 - June 2014 Rev.2 - March 2015

ITSUP-102

CompTIA A+ Essentials

IT-107

Social Networking

ITSEC-124*

Security+

ITNET-101

Network+

ITNET-110

Manage Windows Desktop OS

ITNET-111

MS Server 2

ITNET-112

MS Server 1

ITNET-131 (CISCO 1)

Networking Fundamentals

ITNET-132 (CISCO 2)

Routing Protocols Concepts

ITNET-133 (CISCO 3)

LAN Switching and Wireless

ITNET-134 (CISCO 4)

Accessing the WAN

ITNET-157


ITNET-198

Network Specialist Internship

ITNET-199

Integrated Project

ITNET-158

SAN Technologies

ITNET-159 *

Cloud Services

Cisco

Networking

(CCNA)

IT Networking

and

Infrastructure

Diploma

Cloud

Technical Diploma

Network

Specialist

IT Network

Specialist

Accelerated

SEMESTER 4

SEMESTER 3

YEA

R 2

SEMESTER 2

SEMESTER 1

YEA

R 1

Microsoft Enter-prise Desktop Support Tech-

nical Certificate

Advanced Tech-nical Support

(Apple (ACSP), IOS, Android and Microsoft Mobile

Phones and Tablets

Level 2—Service Cen-

ter Technician Certificate

Learn more at matcitsupport.org

COMPSW-106

Introduction to MS Office

ITNET-101

Network Communications (Net +)

ITSUP-101

Computer Info System Fundamentals

ITNET-110

Manage Windows Desktop Client

ITSUP-102


ITSEC-124 (COMPTIA Security +)

Network Security

ITSUP-140


ITSUP-108

Enterprise Desktop Support Tech

ITSUP-150

Mobile Device Repair

ITSUP-152 (ACSP)

Apple OSX Certified Support Pro

IT-107

Social Networking and Communication

ITSUP-153 (COMPTIA Mobility +)

Mobile Admin (IOS, Android, Windows)

ITSUP-176

IT Project Management

ITSUP-198

Computer Support Internship

ITSUP-199

Computer Support Final Project

ITSUP-112 (Elective)

Microsoft Server Administration

ITSUP-108 Enterprise Desktop Support Technician

ITNET-110 Windows

Configuration

COMPSW-106

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40

k—$

80

k

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40

k

ITSUP-102 CompTIA A+

ITNET-101 Network+

ITSEC-124 Security+

IT Computer Support Spe-cialist Associ-

ate Degree

Service Cen-ter Technician

Certificate

ITSUP—152 Apple Certi-fied Support Professional

(ACSP)

ITSUP-140 Support Center

Analyst

ITSUP-140


Revision 17.95 2014‐08‐27

Graduating with an IT Support Degree from MATC will help you get hired for

your first Information Technology job in the Milwaukee Area

IT Support Specialist Program

Most of IT Support classes prepare students for Information Technology industry Certifications. Getting certi-fied helps our students to differenti-ate and stand out and makes it easier to get employed and promoted.

Register Today Find us on Social Media #MATCITSupport #GetHiredITJobMKE

INTERFACE is an equal opportunity employer/program which provides auxiliary aids and services upon request to individuals with disabili es. Contact Carriel E. Danz, Grant Coordinator, Milwaukee Area Technical College, 414‐297‐6575 for addi onal informa on.

This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administra on. The product was created by the grantee and does not necessarily reflect the official posi on of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warran es, or assurance of any kind, express or implied, with respect to such infor‐ma on, including any informa on on linked sites and including, but not limited to, accuracy of the informa on or its completeness, meliness, usefulness, adequacy, con nued availability or ownership.

ITSUP-153 Mobility+ Admin

(IOS, Android, Win)

Students will learn the concepts and terms to better under-stand the role of information technology, careers for comput-er professionals, basics in computer hardware, software and networking as well as the internet in business and society. A brief overview of history of information technology, as well as strategic future direction is discussed. Topics include tech-nology trends that affect computing and everyday life, such as concerns for data security, personal privacy, online safe-ty, controversy over digital rights management, open source software, smartphones, tablet devices and more.

This course prepares students for the CompTIAA+ Essentials and IT Technician exams. Having a basic knowledge of computer hard-ware and software or completion of the ITSUP-101 class, students will work on hands-on labs that build and configure computers; re-place parts; install and configure operating systems, and trouble-shoot hardware, software, networking and security problems. Hands-on activities include microprocessors, motherboards, BIOS, disk and memory man-agement, power supplies, virtualization, print-ers, software optimization, managing device drivers and virus protection.

This course prepares students for HDI-SCA (Help Desk Institute Support Center Analyst), HDI-DST (Desktop Support Technician) and ITIL Founda-tion certifications, by teaching how to provide front-line support for custom-ers. The course focuses on strategies for effective customer service with an emphasis on problem-solving and troubleshoot-ing skills, call-handling procedures, incident man-agement, and call tracking applications. Topics such as active listening skills and effective com-munications strategies will be covered.

IT Project Management (PM) provides students with added critical skills needed for success in the ever changing IT in-dustry through understanding of PM genesis and its im-portance in improving the success of IT projects. Students will demonstrate in-depth knowledge of PM terms and tech-niques, and apply various PM concepts to group projects as project manager or team member. Students will capture ex-cellent MS Project software skills and an appreciation of PM in the IT industry at large.

The CompTIA Network+ certification is the sign of a qualified net-working professional. ITNET-101 covers a wide range of material about networking such as LAN components, OSI model and stand-ards organizations, transmission media, topologies, protocols (such as TCP/IP), interconnecting devices, wide area networks and secu-rity. ITNET-110 provides preparation for the Microsoft Certified Technology Specialist (MCTS) exam 70-680: Windows 7 Configur-ing. Topics include installing, configur-ing, securing, troubleshooting, and net-working Windows 7.

Students will learn the knowledge and skills needed to document and resolve problems on a Windows 7 computer in an Enterprise setting. Classwork will contain lectures and labs that explore real-world tasks and scenarios from troubleshooting individual desktops to planning and configuring Windows 7 desktop infrastructure on a broad scale. The course will also prepare students for the MCITP exams 70-685 and 70-686. MATC strongly recom-mends experience in configuring and supporting desktop or laptop operating systems.

This course provides students with expert mobile device re-pair knowledge and advanced repair skills. It incorporates both classroom education and hands-on real world repair scenarios where students will gain immediate knowledge to service and repair smartphones, cellular phones and hand-held devices. Students learn how to disassemble and repair IOS, Android and Windows mobile devices

This hands-on course provides an in-depth exploration of trouble-shooting of the Apple OS X operating systems and prepares stu-dents for Apple OSC Certified Support Professional (ACSP) certifi-cation. Course covers labs on installation, setup and configuration, OS X recovery, software updates, file system, FileVault, permissions and sharing, data management, application and processes, network configuration, network services, peripherals, printing and system startup.

ITSUP-101 Computer Sys Fundamentals

ITSUP-102 CompTIA A+ Essentials

ITSUP-140 Support Center Analyst

ITSUP-150 Mobile Device Repair

ITSUP-152 Apple OSX Certified Support Pro

ITSUP-176 IT Project Management

ITNET-101, 110 (Networking+, Windows OS)

ITSUP-108 Enterprise Desktop Support

Students will focus on the fundamentals and implementation of network security including secure access methods and vulnerabilities in network protocols, operating systems and network applications. Students will use techniques and tools for developing secure infrastructure. MATC strongly recom-mends that students complete ITNET-101, or have the equivalent skills, prior to enrollment in this course.

ITSEC-124 Security+

This course will teach students about mobile device manage-ment for Android, iOS and Windows phone devices. It will cover using each platform, how it can be supported in the en-terprise, BYOD challenges and solutions, and integration of the mobile device platforms into an existing IT administration/support strategy.

ITSUP-153 Mobility+ Device Administration

Learn more at matcitsupport.org

IT Support Specialist Program

SEM

ESTE

R 4

SE

MES

TER

3

YEA

R 2

SEM

ESTE

R 2

SE

MES

TER

1

YEA

R 1

IT Network Specialist Pathways

ITNET-157 VMware Certified

Professional

As the demand for IT professionals

with networking and data center skills

increases, industry certifications help

to distinguish individuals in the market

place.

ITNET-131, 132, 133 & 134

Cisco Certified Network Admin

ITNET-111 Network Infrastruc-ture, Configuration

ITNET-159

Cloud Infra-structure &

Services

ITNET-158

Information Storage and Management

ITNET-112 Active Directory,

Configuration

ITNET-110 Windows

Configuration

COMPSW-106 or 107

Sta

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s $

40

k—

$8

0k

Sta

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20

k—

$4

0k

ITNET-102

CompTIA A+

ITNET-101

Network+

ITNET-124

Security+

ITSUP-102


IT-107

Social Networking

ITSEC-124*

Security+

ITNET-101

Network+

ITNET-110

Manage Windows Desktop OS

ITNET-111

MS Server 2

ITNET-112

MS Server 1

ITNET-131 (CISCO 1)

Networking Fundamentals

ITNET-132 (CISCO 2)

Routing Protocols Concepts

ITNET-133 (CISCO 3)

LAN Switching and Wireless

ITNET-134 (CISCO 4)

Accessing the WAN

ITNET-157


ITNET-198

Network Specialist Internship

ITNET-199

Integrated Project

ITNET-158

SAN Technologies

ITNET-159 *

Cloud Services

Cisco

Networking

IT Networking

and

Infrastructure

Cloud

Technical

Diploma

Network

Specialist

IT Network

Specialist

Rev.1 - June 2014

Rev.2 - March 2015

Learn more at matcitnetworking.org

The CompTIA Network+ certification is the sign of a qualified

networking professional. The exam covers network technolo-

gies, installation and configuration, media and topologies,

management, and security. Candidate job roles include net-

work administrator, network technician, network installer,

help desk technician and IT cable installer.

http://certification.comptia.org/

getCertified/certifications/

network.aspx

IT Network Specialist Pathways Learn more at

matcitnetworking.org

ITNET-101 (Network+)

Demonstrate that you have the skills needed to get the most

out of Microsoft Office by earning a Microsoft Office Specialist

certification in a specific Office program. Earning a Microsoft

Office Specialist certification is a prerequisite to pursuing the

higher-level Microsoft Office Specialist Expert and Microsoft

Office Specialist Master certifications.

http://www.microsoft.com/learning/en-us/mos-

certification.aspx

COMPSW-106 or 107 (Microsoft Office)

A Microsoft Certified Technology Specialist certification

proves your skills on a particular Microsoft technology, such

as the Windows desktop operating system, Your MCTS certifi-

cation will remain valuable as long as companies are using the

technology on which it certifies.

http://www.microsoft.com/learning/en-us/exam-

70-680.aspx

ITNET-110 (Windows Desktop)

The CompTIA A+ certification is the starting point for a career in IT. The exams cover maintenance of PCs, mobile devices, laptops, operating systems and printers.

http://certification.comptia.org/getCertified/certifications/a.aspx

ITSUP-102 (A+ Essentials)



as the Windows Server operating system, Your MCTS certifi-



http://www.microsoft.com/learning/en-us/exam-70-642.aspx

ITNET-112 (Server Infrastructure)



as the Windows Server operating system, Your MCTS certifi-



http://www.microsoft.com/learning/en-us/exam-

70-640.aspx

ITNET-111 (Active Directory)

CompTIA Security+ not only ensures that candidates will ap-

ply knowledge of security concepts, tools, and procedures to

react to security incidents, it ensures that security personnel

are anticipating security risks and guarding against them.

http://certification.comptia.org/

getCertified/certifications/

security.aspx

ITSEC-124 (Security +)

Cisco Certified Network Associate (CCNA) Routing and

Switching is a certification program for entry-level network

engineers that helps maximize your investment in foundation-

al networking knowledge and increase the value of your em-

ployer's network. CCNA Routing and Switching is for Net-

work Specialists, Network Administrators, and Network Sup-

port Engineers with 1-3 years of experience. The CCNA Rout-

ing and Switching validates the ability to install, configure,

operate, and troubleshoot medium-size routed

and switched networks.

http://www.cisco.com/web/learning/certifications/

associate/ccna/index.html

ITNET-131,132,133 & 134 (Cisco)

This industry-recognized certification requires completion of

a VMware-authorized training course and hands-on experi-

ence with VMware technologies. VCP-DCV certification con-

firms that you have the education needed to successfully in-

stall, deploy, scale and manage VMware vSphere environ-

ments, as well as the skills obtained by a hands on labs with

VMware infrastructure technologies.

http://mylearn.vmware.com/mgrReg/plan.cfm?

plan=12457&ui=www

ITNET-157 (Emerging Technologies)

Benefits storage architects, administrators, or managers;

CIOs or project managers; or recent additions to information

and storage management teams. You will learn to make in-

formed decisions about storing, managing, and pro-

tecting digital information in classic, virtualized, and

cloud environments.

https://education.emc.com/guest/certification/

framework/stf/stf.aspx

ITNET-158 (SAN)

Rev.1 - June 2014

Rev.2 - March 2015

IT Computer Support Specialist Pathway

Sources

*MATC Client Reporting FY2011-FY2013 data.

** Job Placement and Salary data from the MATC Graduate Follow-Up Report. ***EMSI

163 143 151

0

100

200

300

400

500

FY2011 FY2012 FY2013

Enrollment *

24 32 23

0

100

200

300

400

500

FY2011 FY2012 FY2013

Graduates *

Native American

0% Asian

6%

Black 23%

Hispanic 11%

White 56%

Race Ethnic Ratio *

Full-Time, 38%

Part-Time, 62%

Full-Time/Part-Time Ratio *

Male, 79%

Female, 21%

Gender Ratio*

63% 67% 65%

0%

25%

50%

75%

100%

FY2011 FY2012 FY2013

Course Completion*

83%

60%

85%

0%

25%

50%

75%

100%

FY2011 FY2012 FY2013

Job Placement Rate **

$42,000 $41,000 $41,000

$-

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

FY2011 FY2012 FY2013

Annual Median Salary **

IT Computer Support Specialist Pathway

$31,460 $34,338

$23,054

$-

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

Computer User Support Specialists Computer Network Support Specialists Computer Operators

Annual 10th Percentile Wage (Related Occupations)***

770 666 108

937

555

310

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

5,500

6,000

Total Computer User Support Specialists Computer Network Support Specialists

Growth Openings Replacement Openings

Projected Openings: 2014-2024***

IT Networking Pathway

Sources



382

447 478

0

100

200

300

400

500

FY2011 FY2012 FY2013

Enrollment *

59 67 77

0

100

200

300

400

500

FY2011 FY2012 FY2013

Graduates *

Native American

1% Asian

4%

Black 15%

Hispanic 10%

White 69%

Race Ethnic Ratio *

Full-Time, 46%

Part-Time, 54%


Male, 84%

Female, 16%

Gender Ratio*

67% 69% 68%

0%

25%

50%

75%

100%

FY2011 FY2012 FY2013

Course Completion*

75% 77% 84%

0%

25%

50%

75%

100%

FY2011 FY2012 FY2013


$40,000 $39,888 $40,000

$-

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

FY2011 FY2012 FY2013


IT Networking Pathway

$47,108

$43,420

$31,816

$43,798

$51,865

$31,460 $34,338

$-

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

Computer SystemsAnalysts

Information SecurityAnalysts

Web Developers Network and ComputerSystems Administrators

Computer NetworkArchitects

Computer User SupportSpecialists

Computer NetworkSupport Specialists


2,504

830 158 258 269 154

666 108

2,820

729

97 268 499

216

555

310

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

5,500

6,000

Total Computer SystemsAnalysts


Web Developers Network andComputer Systems

Administrators


Computer UserSupport Specialists




IT Information Systems Security Specialist Pathway

Sources



73 89 101

0

100

200

300

400

500

FY2011 FY2012 FY2013

Enrollment *

10 12 15

0

100

200

300

400

500

FY2011 FY2012 FY2013

Graduates *

Native American

1% Asian 3%

Black 13%

Hispanic 14%

White 65%

Race Ethnic Ratio *

Full-Time, 31%

Part-Time, 69%


Male, 80%

Female, 20%

Gender Ratio*

61% 69% 68%

0%

25%

50%

75%

100%

FY2011 FY2012 FY2013

Course Completion*

100%

88% 85%

0%

25%

50%

75%

100%

FY2011 FY2012 FY2013


$47,000 $45,600

$-

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

FY2011 FY2012 FY2013


Insufficient Data

Available

IT Information System Security Specialist Pathway

$71,463

$43,420

$31,816

$50,609

$43,798

$51,865

$31,460 $34,338

$-

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

Computer andInformation Systems

Managers


Web Developers DatabaseAdministrators

Network andComputer Systems

Administrators





2,100

359 158 258 128 269 154 666

108

2,477

375

97 268 157

499

216

555

310

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

5,500

6,000

Total Computer andInformation

Systems Managers

InformationSecurity Analysts

Web Developers DatabaseAdministrators

Network andComputer Systems

Administrators






IT Software Developer Pathway

Sources



208 214 213

0

100

200

300

400

500

FY2011 FY2012 FY2013

Enrollment *

16 14 15

0

100

200

300

400

500

FY2011 FY2012 FY2013

Graduates *

Native American

0% Asian

8%

Black 15%

Hispanic 9%

White 67%

Race Ethnic Ratio *

Full-Time, 37%

Part-Time, 63%


Male, 79%

Female, 21%

Gender Ratio*

61% 62% 65%

0%

25%

50%

75%

100%

FY2011 FY2012 FY2013

Course Completion*

82% 90%

100%

0%

25%

50%

75%

100%

FY2011 FY2012 FY2013


$45,741

$62,500

$-

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

FY2011 FY2012 FY2013


Insufficient Data

Available

IT Software Developer Pathway

$43,420

$34,173

$51,220

$59,705

$31,816

$50,609

$-

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000


Computer Programmers Software Developers,Applications

Software Developers,Systems Software

Web Developers Database Administrators


1,958

158 192 876

346 258 128

2,117

97

828 593

174 268 157

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

5,500

6,000

Total Information SecurityAnalysts

Computer Programmers Software Developers,Applications

Software Developers,Systems Software

Web Developers Database Administrators



High School Connections

Many district high schools offer Information Technology instruction including, but not limited to:

MPS Washington

Franklin

Greenfield

St. Francis

Cedarburg

Germantown

West Allis Central

Nathan Hale

Oak Creek

The design of the Career pathway allows high schools at any level of Technology instruction to partner

with MATC.

Career Exploration courses connect well with entry-level high school coursework

Certificate and Technical Diploma courses connect well with higher-level high school coursework

Regardless of the level of connection, Dual Enrollment connections will be for programmatic courses

I.T. Computer Support Specialist

Advisory Committee Meeting Minutes

Meeting Date: March 14, 2014 Time: 1:00 p.m.

Location West Campus Room: 107

Facilitator: Jennifer Anderson Minute Taker: Vadim Mikhailenko

Members - Present X /Not Present Company Represented

Jennifer Anderson Manpower

Thomas Augustine U.S. District Courts

Lester Best Kohl’s Department Stores

Ericka Ehman Robert Half Technology

Diane Stacievich Medical College of Wisconsin

Joseph Kmoch Milwaukee Public Schools

Lisa Livesey WE Energies

Bud Moore MBT, LLC

Suzanne Stadelmayer TMP Directional Marketing

Jason Wischer Thomson Reuters

MATC Representatives Present Position/Title

Mercedes Fisher Associate Dean

Carriel Danz INTERFACE Grant Coordinator

Sue Kress Instructor

James Stark Instructor

Jonathan Arnold Instructor

Dan Johnson Instructor

Vadim Mikhailenko Instructor - IC

A. Call to order/Introduction/Roll Call

Discussion: The meeting was called to order at 1:00 p.m.

Action items: Person responsible: Deadline:

Jennifer Anderson n/a

B. Determination of Quorum

Discussion: A quorum was present.


n/a

C. Old Business (Required-Committee Approval/Recommendation for Action)

Item 1 Advisory Membership Review (Use Divisional Data Audit Forms)

Discussion: Group had raised a concern that some of the members didn’t attend more than 3 of the past meetings. Group had reviewed the participation and made a decision to drop members, that were not attending the sessions. Members had discussed the options of recruiting more members into the Advisory Committee.


Vadim will work with Curriculum department to drop Advisory Committee members, that have not participated in the last 3 meetings: Thomas Augustine, Bud Moore, Suzanne Stadelmayer

Jennifer had suggested Mario Cortez, who might be interested in joining. Jennifer will contact Mario and ask him to contact Vadim or will email Vadim his contact information

Dan Johnson had suggested his colleague Walter might be a good fit for the Committee. Dan will contact Walter and ask him to complete the new member form and will forward him invitation for the next meeting. Walter is an active employee at Wells Fargo.

Jonathan will reach out to Susan Rupnow to see if she has interest. Susan is an active employee at Johnson Controls.

Vadim had mentioned that he met with IT Support Managers from North Western Mutual company and they had an interest of joining Advisory Committee. Vadim will reach out to them and extend an invitation to them

Vadim Mikhailenko 12/31/2014

Item 2 Program Progress/Enrollment Reports

Discussion: Team had reviewed enrollments in the Fall 2013 as part of the previous meeting. There was no enrollments report discussion during the meeting, since no new data was available.

Group had discussed


Item 3 Capital Equipment

Discussion: Group had reviewed equipment purchases as part of INTERFACE grant. Following classroom supplies are planned to be acquired:

- Apple IOS mobile devices used by Milwaukee area business - Google mobile devices used by Milwaukee area business - Microsoft Surface Pro devices used by Milwaukee area business - Apple iMac workstations to prepare students for Apple OSX - NetLab equipment and VMWare servers to enable online labs - Cloud Help Desk solution licenses from ZenDesk.com

Group had agreed that these purchases represent valuable supplies for the program and would benefit the students, by providing them access to the relevant technologies, used by Milwaukee area businesses.

Group had discussed the benefits of introducing students to the help desk management solution. In the past MATC didn’t have access to any Service desk ticketing system and couldn’t use internal system from college IT Support, due to the legal concerns. Purchasing ZenDesk licenses would allow students to get real experience with modern ticketing solution. Cloud solution has no installation requirements and minimum maintenance requirements and only requires a browser. Students can access the system at the college and from any internet enabled location. Group had discussed the best scenarios of using Service Desk, that should be considered for the classroom:

- Lisa had indicated that new hires have challenges with creating an incidents and assigning them to the correct group

- Group had discussed an idea of creating different departments within the class (i.e. Infrastructure, Security, and Application Support) and practicing tickets creation, assignment and resolution. One of the ideas was for one group of students to ask as clients and come up with IT problems and create and assign ticket to get the issue resolved

- Jennifer recommended setup a time to review tickets entered. She had suggested that ticket is agent’s “resume” when they start working at the company. For the agents to get promoted to level’s 2 and 3 they need to learn to do a quality work documenting and processing tickets”

- Jason recommended focusing on outcomes. He recommended to define the objective criteria for ticket entry and evaluate it with the students after exercise is complete

- Jason had also recommended introducing students into reporting component of the ticketing system. He suggested reviewing trending and analytics sections of reporting, to provide students with better understanding of the big picture.

- Group had recommended for students to review and rate other’s work

- Lester recommended instructors use help desk tool for as many assignments as possible for hands on exercises. Students should be guided through the tool initially, but then they could use the tool in the classroom and at home

- Group had discussed the recommendation to make support incidents as close to the real world as possible:

o Printer malfunction, VOIP phone disconnect, Active directory issues, loss of wireless connection issues etc.

o The recommendation was to have some prepared examples and also create a group of students inside the classroom that would create new examples, based on the possible classroom scenarios

Action items: Develop a detailed equipment quote for the INTERFACE grant based on recommendation.

Incorporate Service Desk tool usage recommendations into classroom activities into ITSUP-140 class.

Person responsible:

Vadim Mikhailenko

Deadline:

12/31/2015

Item 4 Curriculum Status and Review

Discussion: Group had discussed current status of curriculum for Associate degree program and looked at which courses might be a good candidates for change or replacement.

Diane had mentioned that Project management was a very helpful class for her. Based on her feedback she is mostly using skills from Visual Basic, SQL and Project Management courses in her current job. She was asked to be a Project Manager for small initiative and she is learning how to communicate with people remotely. Skills she learned as part of Project Management course are very helpful. She had mentioned that all organizations run projects and these skills were very helpful for her at her current and previous employers

Jason had mentioned that skills from Project Management class are very useful, but suggested we look at specific skills from that class, that might be useful for Support Center Analyst. Group had recommended restructuring Project Management course and identified following needed skills for graduates:

Basic Understanding of projects

Concepts of tasks and effort

Team Work

Self-Management

Task prioritization

Communications with internal and external team members

Visual Presentations

Organizational process

Documentation delivered as part of the project work

Joe had made a motion for the group to review [IT-107 Social Networking and Communication] class. Group expressed a concern that Social Media skills, offered as part of that class may not be applicable for Computer Support Specialist program. Facebook, Twitter and Google Plus technologies are blocked by most of the organizations and considered productivity destructors and time wasters. Group had discussed that Social Media course in its current content might be a good fit for the marketing program, but not for IT Computer Support Specialist. Group had recommended a development of the new replacement course for the program, which would focus on the following objectives:

Information Technology (IT) Resume writing

IT Job search process

IT Skillsets and jobs

How to apply for the job

Application and background check process

Career path in Information technology

Tentative name for the new course was recommended by Jason as “IT Careers and Resume writing”.

Action items:

Update Project Management course to include new recommended skills for the graduates

Develop “IT Careers and Resume writing” course

Person responsible: Natalya Melnikova

Vadim Mikhailenko

Deadline:

12/31/2015

12/31/2015

Item 5 Course Outcome Summary (COS)

Discussion: Group had reviewed curriculum updates and proposal to introduce new IT Computer Support Certificates for INTERFACE grant.

Group had recommended replacing COMPSW-106 class Introduction to MS Office with ITSUP-140 Support Center Analyst (HDI SCA, HDI DST, ITIL) course in [Service Center Technician Certificate]. Motion was approved by all Advisory Committee members.

Group had recommended adding ITSUP-140-Support Center Analyst (HDI SCA, HDI DST, ITIL) course into [Microsoft Enterprise Desktop Support Technician], [Level 2 – Service Center Technician(COMPTIA Net+, CompTIA Security+, ITIL, HDI)] and [Advanced Technical Support -Apple (ACSP), Mobile Devices and Tablets (CompTIA Mobility+)] Certificates. ITSUP-140-Support Center Analyst (HDI SCA, HDI DST, ITIL) is the very important soft skills class and will be useful for all students, regardless of the technical skills they are learning. Motion was made to approve the changes. Motion was approved by all Advisory Committee members.

Group had reviewed new certificates, to be introduced as part of the INTERFACE grant and the courses associated with new certificates. Group had agreed with the names of the certificates and courses associated with each certificate, based on the grid presented:

Service Center Technician Certificate

Microsoft Enterprise Desktop Support Technician

Level 2 – Service Center Technician Certificate (COMPTIA Net+, CompTIA Security+, ITIL, HDI)

Advanced Technical Support -Apple (ACSP), Mobile Devices and Tablets (CompTIA Mobility+)

Motion was made to approve the changes and introduce new Certificates. Motion was approved by all Advisory Committee members.

Action items: Submit all required paperwork to introduce new certificates in the curriculum

Person responsible: Vadim Mikhailenko

Deadline:

12/31/2014

Item 6 Quality Review Process (QRP)

Discussion: The QRP information is presented to the MATC Board once every five years. The QRP was presented to the board in 2010, so there will be another presentation due, school year – 2015.


none Spring 2015

Item 7 Student Outcome Assessment (SOA)

Discussion: The Department SOA form is complete has been reviewed by Advisory Committee.


Fall 2014

Item 8 Technical Skills Attainment (TSA)

Discussion: TSA was not discussed at this time.


n/a

D. New Business (Required-Committee Approval/Recommendation for Action)

Item 1 Trends in the Industry

Discussion: No discussion as part of this meeting


Discussion n/a

E. Announcements and Meeting Arrangements

Discussion:


F. Next Meeting Date (Committee Decision)

Discussion: Date of next meeting October 10, 2014.

Action items: Schedule the meeting and invite the attendees

Person responsible: Deadline:


G. Adjournment

Discussion: 3:00 p.m.


[ Click here and enter Action items. ] [ Click here and enter. ] [ Click here. ]

I.T. Computer Support Specialist Advisory Committee Meeting Minutes

Meeting Date: October 10, 2014 Time: 1:00 p.m.


Facilitator: Jennifer Anderson Minute Taker:

Vadim Mikhailenko


Jennifer Anderson Manpower

Mario Cortez Reinhart Boerner Van Devren S.C.

Lester Best Kohl’s Department Stores

Diane Stacievich GE Healthcare


Lisa Livesey Microsoft

Linda Miller Johnson Controls

Michael Hoffmann Johnson Controls

Jason Wischer Thomson Reuters


Mercedes Fisher Associate Dean


James Stark Instructor

Jonathan Arnold Instructor

Pat Feder Instructor – IT IC

Vadim Mikhailenko Instructor – IT Computer Support IC

A. Call to order /Introduction/Roll Call



Jennifer Anderson n/a


Discussion: A quorum was present.


n/a


Item 1 Advisory Membership Review

Discussion: Group had raised a concern that Advisory Committee may need to recruit additional members. Group had reviewed the participation and made a decision to drop members that were not attending the sessions. Members had discussed the options of recruiting more members into the Advisory Committee.


Vadim with work with Curriculum department to drop Advisory Committee members, that have not participated and update forms for the new members or members that have changed the employment



Discussion: Team had reviewed enrollments in the Fall 2014. Group had discussed Enrollments reports, provided by MATC Institutional research team Mercedes mentioned that overall enrollments are down in other college programs, but IT Computer Support program was able to slightly increase the number of students enrolled. Jason suggested looking at Articulation agreement with other colleges to provide more options for the students Jennifer: How do we reach out to the graduates?

o Mercedes had mentioned other methods IT Computer Support Program is utilizing:

Working with marketing and recruitment team to attract more students Face to face promotional events using Social media (meetup.com) Signature on emails used by instructors Social media presence November 5th – IT Career fair for existing students Tapping into the high school

Other recommendations from Committee members:

o Offer more courses during the summer o Make online courses more interactive o Do more promotions on the web site o Change the idea of 2 year school o Approach community relations department for large companies o Promote cost effectiveness of the program o Attend Brew City HDI events. o Soft skills are missing from PCPro graduates – market IT Computer Support

program as comprehensive educational package, which has everything needed for graduates to secure employment.


Vadim will develop and adopt marketing strategy for IT Computer Support department



Discussion: Group had reviewed equipment purchases as part of INTERFACE grant. Following classroom supplies are planned to be acquired:

1. Review classroom supplies purchased as part of the grant 2. Group also looked at the challenges, facing local organizations with intent of including

coursework materials to help students get prepared for the challenges. a. Change Management on the Enterprise. Challenges on the enterprise:

i. How to go from version 7 to version 8 of IOS ii. How to deploy Patch Tuesday’s updates from Microsoft

iii. Communication of patches and updates to the end users b. Create dummy scenarios to educate workers c. Mobile device management (encryption on the devices) d. Kohls is pushing the concept of POC (interchangeable devices docked to a

different locations) e. Manpower is standardizing on Chromebooks to perform assessments f. Downstream.com – utilize content in marketing

Action items: IT Support team will review content of current courses to incorporate above ideas into the curriculum

Person responsible:

Vadim Mikhailenko, Jonathan Arnold

Deadline:

12/31/2015


a. Discussion: Group had discussed and reaffirmed upcoming curriculum changes :

i. Develop replacement course for ITSUP-176 over Summer 2015 1. New course name: IT Projects, Teamwork and self management

a. Basic Understanding of projects b. Concepts of tasks and effort c. Team Work d. Self-Management e. Task prioritization f. Communications with internal and external team

members g. Visual Presentations h. Organizational process i. Documentation delivered as part of the project work

ii. Develop replacement for IT-107 course over the Summer 2015

1. New Course Name: IT Careers, Resume writing and Job search a. Information Technology (IT) Resume writing b. IT Job search process c. IT Skillsets and jobs d. How to apply for the job e. Application and background check process f. Career path in Information technology

Group already approved this change during previous meeting. As part of the current meeting members reaffirmed the decision to move forward and submit required paperwork to implement the change in the curriculum team.

Action items:

Vadim will submit required paperwork

Courses will be developed over the Summer of 2015 and offered to the students in the Fall 2015 semester

Person responsible: Vadim Mikhailenko

Deadline:

12/31/2014


Discussion: Group had reviewed new web site which has been created: matcitsupport.org

- Web site incorporates all marketing materials for the program

- Includes information about courses, certification

- Contains information about faculty, teaching the courses

- Students create professional portfolios on the web site

Action items:

None



Discussion: The QRP information is presented to the MATC Board once every five years. The QRP was presented to the board in 2010, so there will be another presentation due, school year – 2015.


none Fall 2015


Discussion: SOA was not discussed at this time.

Action items:

None



Discussion: TSA was not discussed at this time.

Action items:

None


n/a


Item 1 IT Computer Support Pathway review

1. Group had review proposed IT Support Pathways to create two Technical Diplomas: a. Enterprise IT Support Specialist Technical Diploma b. Advanced User Support Specialist Technical Diploma

2. Major benefits for the students: a. Create a pathway for career progression b. Ability to get employed in IT related jobs quickly c. More options for the students d. Different educational credentials available to the students

i. Accommodate many needs for prospective candidates with different objectives and different levels of IT experience

Motion was made to introduce new Technical Diplomas as part of IT Computer Support Program: Enterprise IT Support Specialist Technical Diploma and Advanced User Support Specialist Technical Diploma. Motion was approved by all Advisory Committee members.

Action items: Person responsible: Deadline: Vadim will submit required paperwork to create [Enterprise IT Support Specialist Technical Diploma] and [Advanced User Support Specialist Technical Diploma]

Vadim Mikhailenko 2014-12-31

Item 2 Provide better utilization of the equipment

1. Group had discussed the Challenges: Purchased Mobile devices only used as part of

the very few IT Computer Support Courses. It would be beneficial for the college and the students to include more usage of the devices into the coursework as part of IT Computer Support Specialist Classes.

2. Proposal: Create a working group of IT Support Instructors to review IT Computer Support Specialist courses and create a proposal for Spring 2015 meeting to increase utilization of mobile device equipment purchased as part of the grant. Some ideas group will explore:

a. Usage of IOS, Android and Surface pro devices and Office 365 as part of Microsoft Office course

b. Usage of IOS and Android devices as part of Computer Systems Fundamentals course

c. Offering multiple Windows Support courses (one course to educate students on current version of Windows and one course to educate students on previous version of Windows)

i. Supporting Windows 8.1 (MCSA-688) – 3 credit course ii. Supporting Windows 7 (MCSA-685) – 2 credit course

d. Usage of IOS, Android Surface Pro devices as part of Security Fundamentals course

e. Other ideas from Advisory Committee members? f. Proposed Action item: Vadim and Jonathan will review Curriculum and create a

proposal for Spring 2015 Advisory Committee meeting. Review how to utilize ZenDesk at other IT Support classes. Jason suggested: Include the history of windows and IT


Vadim, Jonathan and Dan Johnson will review Curriculum and create a proposal for Spring 2015 Advisory Committee meeting

Vadim Mikhailenko

Jonathan Arnold

Dan Johnson

2015-05-

Item 3 Review skills for Support Center Analyst course

1. Discussion: a. Jonathan discussed the skills we are helping students to develop as part of

ITSUP-140 course i. Licenses for ZenDesk software have been purchased

ii. Create labs to utilize ZenDesk help desk software as part of ITSUP-140 course

iii. Jason suggested topic for the soft skills course: How to deal with organizational change

iv. Mario suggested: Include conflict management as a topic


Jonathan will revise ITSUP-140 course to include recommended changes

Jonathan Arnold

2015-08--15


Discussion:



Discussion: Date of next meeting April 17, 2015.

Action items: Schedule the meeting and invite the attendees



G. Adjournment

Discussion: 3:00 p.m.



Network Specialist


Meeting Date: March 21, 2014 Time: 8:00 a.m.

Location West Allis Campus Room: 107

Facilitator: Pat Feder Minute Taker: Pat Feder


Robert Brett Children’s Hospital

G. Allen Daily CDW

Aabhas Desai CDW

Aariel Donahue Stamm Technologies

Jill Gruetzmacher AE Business Solutions

Carol Lomonaco Johnson Controls

Jeff Nelson CDW

Steve Schindler Stamm Technologies


Mary Cantrell Instructor

Layne Davis Instructor

Rafat Elsharef Instructor

Pat Feder Instructor - IC

Sean Jones Instructor

Brian Kirsch Instructor


Tony Stanislawski Instructor

Jim Stark Instructor

Dr. Mercedes Fisher Associate Dean

Counselor

Student Representative

Guest Present Troy Wyss (potential member)


Discussion: The meeting was called to order at 8:00 a.m.



Discussion: A quorum is not present.




Discussion: Ariel Donahue filled out his membership.


Sent to clerical to put into database. Sue Fritsche 4/9/14


Discussion: Pat Feder presented the enrollments details listed below.



Discussion: Rafat Elsharef presented a Netlab overview.

The college has invested a significant amount of time and money into Netlab. Netlab will allow students to remotely work on actual Cisco equipment and also work with numerous virtual machine environments.



Discussion: ITNET – 111/112 update. We will be teaching Server 2012 beginning Fall 2014.

a. We’re removing the book and writing our own labs.

b. ITNET – 112 maps to Microsoft Exam 70-410

c. ITNET – 111 maps to Microsoft Exam 70-411



Discussion: The committee reviewed Cisco 1 and 2 course outcome summaries.

a. Our CCNA curriculum has been completely re-written, routing and switching are now taught in second semester.

b. Our 4 Cisco classes map to the CCNA certification

c. We will be using Netlab, Packet Tracer, and physical equipment.

d. The course outcome summaries were approved as written.



Discussion: Pat Feder reviewed the QRP process with the committee. Please refer to the data under the #2 heading.



Discussion: Pat Feder explained the SOA process.



Discussion: Pat Feder explained the process summary. He also gave an overview of the capstone project. The capstone project includes the scenario below. The complete 18 page syllabus can be found

at the following link.

https://docs.google.com/document/d/1GGMtSdecLbxTKATYHZDOLsxZBNYfSTF276Atkh_l

du0/edit?usp=sharing

Scenario You have recently been hired as a new system administrator for a new toy company that has come up with a new 4D Rubik Cube. This new toy is expected to sell very quickly and the company’s primary investor is now willing to fund the company move from the owners garage / basement to a 10k foot facility that can house both manufacturing and office space. The company owner is looking to hire two dozen people in the next few weeks to staff all of the new positions. These new positions will consist of sales and marketing positions, executives and production personnel. Your job is to make sure the new location will have desktop and laptop computers / servers and Internet access to start production and office work as soon as possible.


Item 9 SOC-CIP Code Crosswalk Review

Discussion: Standard Occupational Classification (SOC) system is used by Federal statistical agencies to classify workers into occupational categories for the purpose of collecting, calculating, or disseminating data. Reviewed SOC-CIP. The committee recommended:

Drop – Computer Systems Analysts

Information Security Analysts

Web Developers

Add - Computer and Information Systems Managers



Item 1 (New Business Items)

Discussion: None at this time.



E. Announcements and Employment Trends

https://docs.google.com/document/d/1GGMtSdecLbxTKATYHZDOLsxZBNYfSTF276Atkh_ldu0/edit?usp=sharing

https://docs.google.com/document/d/1GGMtSdecLbxTKATYHZDOLsxZBNYfSTF276Atkh_ldu0/edit?usp=sharing

Discussion: New Course Offerings.

a. Cloud Infrastructure Services (EMC CIS) – Brian Kirsch

Possibly focusing on Amazon web Servers.

b. Social Media Degree – Tony Stanislawski

c. Suggestion to create a cloud based applications course to replace COMPSW – 106. The course should include:

Deployment

Office 365

Google Docs

Security

Administration

Employment Trends

Create cloud based course (see above). The course should be specifically designed for I.T. students with the administrative piece.

Virtualized, Server 2012, Shared storage

Moving Services to the Cloud

Huge move to Office 365

Virtualize old servers

Server Certificates/keys/encryption

Storage – how to manage/archive data

Crypto Certificates… there is a lack of expertise in the community

6509 to Nexus/Checkpoint firewall

PCI Certification for CC info

HIPA

De-emphasizing Hyper-V




Discussion: October 17th, 2014 8:00 a.m. at the West Allis Campus.


G. Adjournment

Discussion: The meeting was adjourned at 10:00 a.m.


I.T. Network Specialist


Meeting Date: 10/31/14 Time: 8:00am


Facilitator: Brian Kirsch Minute Taker: Brian Kirsch


Carol Lomonaco JCI

G. Allen Daily CDW


Ariel Donahue Stamm Technology

Steve Schnidler Stamm Technology

Bob Cole Fiserv

Bob Bett

Aabhas Desai

Jeff Nelson


Pat Feder Instructor

Layne Davis Instructor


Rafat Elsharef Instructor

Tony Stanislawski Instructor

Jim Stark Instructor

Brian Kirsch Instructor - IC

Dr. Fisher Associate Dean

Counselor

Student Representative

Guest Present


Discussion: Meeting was called to order at 8:00 a.m.



Discussion: A quorum is present.




Discussion: Membership was reviewed, no changes at this time.



Discussion: We reviewed current drop in enrollment numbers.


Continued efforts for communication of program, including new website and updated pathways document.

Brian Kirsch 3/1/15


Discussion: Brian Kirsch presented a status update on Netlab for Network+


With completion of the pilot for Network+ the system will be made available to all Network+ instructors for the Spring 2015 semester.

Brian Kirsch


Discussion: Review of progress in the ITNet 111 and 112 classes.

We have selected an optional book to complement our internally created labs.



Discussion: Layne Davis reviewed Cisco 3 & 4 with updated course materials now available from Cisco. The committee approved the courses as written.



Discussion: Pat Feder reviewed the QRP process with the committee.



Discussion: Dr. Fisher explained the SOA process.



Discussion: Brian Kirsch explained the TSA process.



Discussion: Standard Occupational Classification (SOC) system is used by Federal statistical agencies to classify workers into occupational categories for the purpose of collecting, calculating, or disseminating data.


Item 10 (Other Items)

Discussion: With the removal of the Office class a short discussion was held on possible alternatives including a one-credit course on IT documentation. This would be an elective and not required or added to the program.


Initial draft of the class to be presented for feedback only by advisory board. This is not a networking class or part of the current network specialist program.

Sue Kress 3/1/15



Discussion: Replacement of the Microsoft Office course in the Networking Specialist program for the

EMC Cloud Infrastructure course. Bob Cole motioned for the replacement and Carol Lomonaco seconded. The motion passed with all members approving.


Layne Davis expressed concerns about where in the program the class should be placed since Office was a first semester class and the EMC course is a 3

rd or

4th semester class. Pat, Layne, Tony and Brian will be

reviewing placement.

Collecting book / lab materials for the course to distribute to the team.

Brian Kirsch 12/31/14

E. Announcements and Employment Trends

Discussion: Group policy in Windows is a desired skill for the system administrator

Strong security focus across multiple disciplines including server hardening, server breeches, compliance, encryption and exploits.

Windows 8 is still not deployed in the enterprise, Windows 10 could be considered.

Industry slowly moving to Server 2012, still a lot of 2008 in the ecosystem.

Heavier push for more cloud services from PaaS, IaaS and SaaS.

Managed service model maturing with more personal interaction.

Continued push for virtualization, VMware being primary focus with a small percent of Hyper-V.

Certificates / Security is growing.

Some IP6 being used.

Exchange, Hybrid mail and Lync are still very popular with enterprises over web based offerings.

Scripting and Powershell

Big Data

Converged infrastructure trends

VDI is starting to gain ground



Discussion: Spring Semester


Poll members for date Brian Kirsch 12/13/14

G. Adjournment

Discussion: The meeting was adjourned at 9:35am


Jill Gruetzmacher voted to adjourn the meeting

and G. Allen Daily seconded.

I.T. Security Specialist


Meeting Date: November 14, 2014 Time: 2:00 p.m.

Location Mequon Campus Room: A202

Facilitator: Lee Kadel Minute Taker: Sue Fritsche


Laura Bearskin Harley-Davidson

Todd Fitzgerald Author/Consultant

Michael Grobschmidt Kohl’s Department Stores


Trenton Ivey Fidelity Information Services

Lee Kadel Wheaton Franciscan Healthcare

Jeffrey Kunz Foley and Lardner

Nick Lehman HP

William Lucas WE Energies

Chris Merkel Brunswick Corporation

Allan Montezon (via audi bridge) Self-Employed

Justin Opatrny (via audio bridge) General Mills, Inc.

Pierre Porter Rockwell Automation

Mindy Sharbuno 403 Labs


Mohsen Doroodchi (audio bridge) Instructor

Mark Miller Instructor

Rafat Elsharef Instructor - IC


Sue Fritsche Clerical

Guest Present




Lee Kadel


Discussion: A quorum is present. A quorum is 50% of members attending.




Discussion: There was only one change at this time.



Discussion: Below is the information on Enrollment.

Enrollment funnel reflects that enrollments are down 20%, however, it is noted that most students that were studying in the program were able to find jobs, eliminating student participation in classes.




Discussion: Dr. Fisher reported that the college has a budget of 9 million dollars which is split between hundreds of programs. Our division has been approved for the re-model of a lab downtown and has added memory in that lab.

The instructors present at the advisory committee reported on which equipment they did have, to give the advisory board an idea of what might still be needed.



Discussion: N/A




Discussion:

ITSEC – 120 Security Policies and Procedures was reviewed. The motion was made by Chris M to approve, 2

nd Michael G. Motion passed

ITSEC – 122 Web/Application Security. Motion was made by Chris M to approve, 2nd

Michael G, with the additional Competencies within 5 and 6. Including Role of Web Services, API abuses. Input validation as an objective, as well as emerging threats, which could change as technology and threats change. The motion passed with the inclusion of above topics.




Discussion: It was noted that QRP is not due this year for the program.




Discussion: The Student Outcome Assessment table will be updated for the Spring 2015 meeting.


Spring 2015


Discussion: TSA is not applicable this year.




Discussion: N/A




Discussion: [ Click here and enter discussion information. ]





Discussion:

I.T. Security Website – I.T. Security will have a website created with information. It should be up and running by the Spring meeting. It was suggested by the committee to have a link right there at the website to get students back to the “registration” page at MATC.

Trends in the Industry

The committee would like to see more internships for more “hands –on” experiences. Pat Feder, faculty commented on how his students did an internship setting up network for a charter school with minimal funds.

Kohls – Emphasize security awareness and educating all employees, getting the message out about “phishing”.

All user awareness training programs

Wheaton Franciscan --Educate all on the fraud theft possibilities with information stored in medical devices.




Discussion: Lee Kadel announced that he is the new state director for the CCDC competitions.




Discussion: Next April – The committee will review two dates and pick one.



G. Adjournment

Discussion: The meeting was adjourned at 4:00 p.m.


Web and Software/Mobile Application Developer (Formerly IT-Programmer/Analyst)


Meeting Date: November 5, 2014 Time: 1:30 p.m.

Location Mequon Campus Room: A202

Facilitator: Eileen Crane Minute Taker: Sue Fritsche


John Bounyavong JoyGlobal

Eileen Crane Kohl’s Department Stores

Jerry Isaacs Carrol University


Gershon Pevnick Ward Scientific

Rachel Rieck Skyline Technologies

Laurel Schneider Senturius Business Solutions

Shawn Spartz Marcus Corp.

Richard Wagner Marcus Corp.


Michael Anderson Instructor

Tom Bartylla Instructor

Larry Domine Instructor

Judy Ligocki Instructor - IC

Bob Menzl Instructor

William Wirth Instructor


Mike Vang Counselor

Sue Fritsche Clerical

Guest Present Latasha Langdon Marcus Corp.




Eileen Crane


Discussion: A quorum is present.




Discussion: There are no member changes at this time.



Discussion: The following numbers are from the MATC Enrollment Funnel.

IT-Programmer/Analyst is no longer being offered. Students are migrating into either Web and Software Developer or Mobile Application Developer. Web and Software Developer is new this Fall 2015.



Discussion: Mobile Apps needs a remote access lab for students who do not have MAC’s. In order to advertise that the course is available on-line, there must be a way for students to log in remotely. There also needs to be I phones/tablets purchased for class, and a possible fee passed along to students for these items. The motion was made by Eileen to purchase, 2

nd by Shawn S.,

motion passed.


Get items onto the Capital Equipment request list. Judy Ligocki Nov 2014


Discussion: New program cards were passed out that reflects updated verbage. ITDEV – 164 a new course is still being designed and will be reviewed at the Spring meeting.


Spring 2015


Discussion: The new courses for next fall will be reviewed at the next meeting.



Discussion: The QRP is not due at this time.



Discussion: The SOA was reviewed at the last meeting.


Spring 2015


Discussion: Judy Ligocki explained the TSA process and will bring more information on the current status at the Spring meeting.

Phase I has been approved.

Phase II Implementation plan which includes final projects to showcase the student’s accomplishments. The final projects may end up consisting of courses totaling 5 credits.


Begin Phase II Implementation plan Judy Ligocki Spring 2015


Discussion: N/A



Discussion: N/A




Discussion:

New Course constructions – Web and Software Developer

The idea of two tracks, Java and .Net were discussed. It was suggested to stay with .Net and perhaps implement a Web Development Diploma which will focus on Java.

A VICOM course may be added to curriculum as to not “duplicate” courses

Modifications to existing courses may be necessary.

Course Outcome summaries will be presented at next advisory meeting.

Certifications – Advisory committee agree that these are not necessary for IT-Dev students. Perhaps as an elective.

Technical Diploma Discussion – A suggestion was made to add a technical diploma to the program. Technical Diploma serve a good pathways into an Associate Degree.



Discussion: Trends in the Industry were discussed:

Trends

Agile is being used consistently – It was suggested to consider CSG “Agile Project Management” course in both ITDEV programs.

More corporate involvement

Google being utilized

Sharepoint is being used

Trying to capture knowledge lost after retirements

I.T. sector seems to have small unemployment numbers at this time

Offshores coming back, trying to gain “in-house” expertise

Data Analytics ability critical

Need for project managers, and big data managers

Joe Kmoch reported on a brochure regarding Computer Science Education in Wisconsin. Washington High School received a grant for Apps. Development. The 17

th IFAIR will be held

Tuesday, November 11, 2014.



Discussion: The next meeting will be Wednesday, April 22 at 1:30 p.m. at the Mequon Campus.


G. Adjournment

Discussion: The meeting was adjourned at 3:30 p.m.


Eileen Crane

ESSS Attachment ‐ 3 Dashboard Indicators

Student PersistenceMarch 2015

13%19%

10% 9% 10% 7%

16%

4%10% 11%

20%15%

22% 25% 23%

16%21% 22%

18% 17%

33% 34% 32% 34% 32%

23%

36%

27% 28% 28%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

MATC Portland CC CC of Phila. CC ofAllegheny

Co.

St. Louis CC CC of Balt.Co.

Cincinnati T& CC

CuyahogaCC

El Paso CC Bunker HillCC

Graduation Rate Transfer Rate

Total Success Rate Graduation Rate Average

Transfer Rate Average Total Success Rate Average

IPEDS Full‐Time Cohort: Comparisons of Transfer/Graduation Rate within 3 Years

Note: Data are reported for first-time, full-time, degree-seeking students starting classes in FA2011 (fall 2010) and who graduated or transferred within three years (by spring term 2013). In comparison to last cohort, the average graduation remained at 11%, the average transfer rate increased from 18% to 20%, and the average total success rate declined from 29% to 28%. Source: IPEDS.

2

0%10%20%30%40%50%60%70%80%90%100%

27% 31%

26%22% 23%

FA2007

FA2008

FA2009

FA2010

FA2011

IPEDS Full‐time Cohorts: Transfer Rate Within 3 Years

Note: Transfer rates are based on the Graduation Rate Survey reported to IPEDS on first-time, full-time, degree-seeking students who transfer within three years. Source: IPEDS; 5th week of fall term used as the base.

3

0%10%20%30%40%50%60%70%80%90%

100%

Within 3 years

Within 5 years

18%25%

18%26%

19%26%15%

22%16%

20%

FA2006FA2007FA2008FA2009FA2010

IPEDS Full‐time Cohorts:Graduation Rate within 3 and 5 Years

Note: IPEDS full-time cohort includes first-time, full-time, degree-seeking students. Number of students in each cohort is: FA02=1017;FA03=1060; FA04=1082, FA05=1105, FA06=1084, FA07=1025, FA08=1007, FA09=1150, FA2010=1292.Source: IPEDS & State Reporting.

4

0%

20%

40%

60%

80%

100%

Within 3 years

Within 5 years

14%20%

16%23%14%

18%14%

19%14%

18%

FA2006FA2007FA2008FA2009FA2010

IPEDS Part‐time Cohorts:Graduation Rate within 3 and 5 Years

Note: IPEDS part-time cohort includes first-time, part-time, degree-seeking students. Number of students in each cohort is: FA02=735; FA03=821; FA04=846, FA05=842, FA06=815, FA07=735, FA08=765, FA09=881,FA2010=940. Source: IPEDS & State Reporting.

5

0%

20%

40%

60%

80%

100%

Within 3 years

Within 5 years

16%22%

17%25%17%

22%15%

21%15%

19%

FA2006FA2007FA2008FA2009FA2010

IPEDS Full‐ and Part‐Time Cohorts:Graduation Rate within 3 and 5 Years

Note: IPEDS cohort includes both full-time and part-time, first-time, degree-seeking students. Number of students in each cohort is: FA02=1752; FA03=1881; FA04=1928, FA05=1947, FA06=1899, FA07=1760, FA08=1771, FA09=2031, FA2010=2232. Source: IPEDS & State Reporting 6

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8% 6% 6%6% 7%

FA2008

FA2009

FA2010

FA2011

FA2012

MATC Prepared Learner Initiative (PLI) Cohort:Graduation Rates in 3 Years

Note: PLI students are defined as those who were new in four years and attempted at least one PLI course in the respective term. FA2008= 607; FA2009= 804; FA2010= 995; FA2011=1181,FA2012=3131. Source: Student Services Data Warehouse. 7

0%

20%

40%

60%

80%

100%

Students without HS Credentials Taking Pre‐CollegeHS Level Courses

Students with HS Credentials Routed to Pre‐CollegeRem./Dev. Coursework (NOT PLI)

8%

46%

7%

43%

15%

64%

17%

56%

15%

71%

FA2007 FA2008 FA2009 FA2010 FA2011

MATC Pre‐College Students Transitions:Progress Over 4 Years

Note: Percentage is based on students enrolled in only 76-level coursework in Pre-College in the respective term and enrolled in a post-secondary coursework in following terms within four years. FA2006 Cohort= 2,134 (1720 vs. 414); FA2007=1,537 (1042 vs. 495); FA2008=1,879 (1344 vs. 535); FA2009=1,610 (1344 vs. 266); FA2010=1740 (1574 vs. 166),FA2011=1823 (1570 vs. 253). Source: Student Services Data Warehouse.

8

0

500

1000

1500

2000

2500

3000

3500

FY2011FY2012

FY2013

2475

3153

1575

Number of Students

Pre‐College Transition and Completion(WTCS PBF #4)

Note: Number of students enrolled in ABE, AHS and ELL for at least 12 hours of instruction in one year and successfully completed apostsecondary course in the same year or the following year. FY2013 data is incomplete due to the timing of the calculation. 9

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