march 2006hft2006 - sophia antipolis, france the social impact of pervasive technologies anne clarke...
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March 2006 HFT2006 - Sophia Antipolis, France
The social impact of pervasive technologies
Anne Clarke
March 2006 HFT2006 - Sophia Antipolis, France
Current systems engineering models have failed the users
Spam, virus, worm Insecurity
access, data, personal information
Digital divide(s) Lack of adequate security features Misuse
happy slapping Bluejacking
Abuse of vulnerable users especially naïve users
March 2006 HFT2006 - Sophia Antipolis, France
Why has current systems engineering failed users?
“A protocol for packet network interconnection” V G Cerf, R E Kahn, 1974
USERS NOT MENTIONED EVEN ONCE!!!!
User Centered Design processes not fully implemented poorly understood economically challenging
March 2006 HFT2006 - Sophia Antipolis, France
The Next Generation - Pervasive Networking
"An interconnection of all things" Always on ad hoc subnetworking ambient and pervasive technologies
new channels and modes of communication location based push paradigms
multimedia - data, video, etc on the street inside premises
greater range and larger scale of interaction possibilities and misuse opportunities
March 2006 HFT2006 - Sophia Antipolis, France
Social Consequences?
New digital divides on a larger scale than before
• creating an even smaller domains of technological literate users
A wider range of security issues loss of personal control of private data
what will user guidelines look like? a very large book!
March 2006 HFT2006 - Sophia Antipolis, France
Socially Inclusive Systems Engineering - 1
Default status protects naïve and vulnerable users default = all features off
• there must be no way to avoid this• clear guidance about the consequences of enabling
specific features• proof of competence required if safeguards are to be
lowered
March 2006 HFT2006 - Sophia Antipolis, France
Autonomous control systems must act instantaneously to block access by
rogue elements, • and to repair any system degradation
Feedback loop damping prevent propagation of faults, errors and failures slow down the spiral of system degradation
• not reinforce it
Socially Inclusive Systems Engineering - 2
March 2006 HFT2006 - Sophia Antipolis, France
Socially inclusive social impact assessment for all new systems
• and system components
BEFORE large scale deployment with clear strategies to deal with any negative social
consequences• this means suppliers being responsible for their products
and services
Socially Inclusive Systems Engineering - 3
March 2006 HFT2006 - Sophia Antipolis
To avoid the pitfalls of technologically led systems development and deployment, Next Generation
processes must be socially inclusive.
This means it must be led by the user