Action—News

March 2012

It is time to kick your 2012 production into gear. Have a

plan, work it consistently and follow up and follow through. If you don't have a business plan you

should...something works and nothing doesn't. Myself, Rick Tankersley, Judy Smith and a handful or our Ac-

tion agents just returned from this years Century 21 convention and in my opinion it did not disappoint. . Tex-

as is still a great place to be a realtor! Our markets continue to trend upward and look favorable overall

when compared to other national markets. However, you still have to go to work and make things happen

for yourself. All of you can help yourself by using the LeadRouter(LR) system, there are leads there waiting for

you, all you have to do is decide to take the system seriously. We will be continually working to increase our

agents awareness as to what they may be missing by not using this free system. I have tasked Rick Tankersley

with holding LR system meetings in both offices. Century 21 corp is just about to come out with a new LR ver-

sion and there will be some upgrades that will need to be discussed. All I can tell you about the upgrades is

that some of them should be pretty cool for the agents. Stand by and we will let you know about the meet-

ings as soon as we get the updates.

Congratulations to our Top Agents from February. You may notice that we are combining the agents from

both the New Braunfels and San Antonio offices. I want all of our agents to know what is happening within

the Action offices. I think it will be good for the agents to see the level of production in both offices and who

is responsible for it and hey ….if it generates a little competition, then I'm all for it.

I would also like to congratulate both Action offices for receiving the Quality Service Award. Whenever you

close a transaction and concluding your business with your clients at the title company you should ask for two

things: One, "Mr. & Mrs. client you will be receiving a survey from Century 21 Corporate that asks how your

transaction went. I would appreciate when time allows if you would complete the survey and get it back to

Corporate". Two, this is also a great time to ask for future business and also questions them about any out

bound referral opportunities. Make sure your client’s email is on the LSR. All you need is 6 of your clients to re-

turn Surveys with a score of 85% or better and you will be eligible for the agent Quality Service Award. When

an office receives 21 or more positive QS surveys that office becomes eligible for the award. Lets all strive give

great (not just good) service and achieve this award every year.

In case you didn’t know...United Group is part of the Cartus Relocation Network. Why should this matter to

you? Let me answer that. While at the convention last week, it was not hard to find similarities between many

of the top offices. Most were part of the Cartus network. This network is responsible for much of the business/

opportunity that we are exposed to. With the listings we obtain through the network, we carry more listings

then we normally would. This makes the phones ring and is cause for more Internet inquiries for all of us. This

network exposes all of us to an additional layer of opportunity.

As part of our business as realtors, we can make money and provide services to our customers/clients by help-

ing them or people they know with relocation services. Everyone in our Action offices should be asking for the

chance to assist anyone relocating. It is part of our business to look for outbound referrals. The more outbound

referrals we send and close, the more inbound opportunity we will receive as a company. This in turns creates

opportunity for all of our agents. All of last year (2011) United sent 83 outbound referrals, Action offices sent 46

of those. Of the 21 referrals United closed, 11 were closed by Action agents. This year through Jan and Feb,

we are responsible for HALF of United’s 12 outbound referrals. Out of our 6 OB's, we have closed one and

have one pending. I applaud the job that we are doing, but the bottom line is I

know we can do better.

I am asking all Action agents to consider the additional business that we are

leaving on the table by not asking for OB's from everyone we talk to. When you

hit on one, it’s money in your pocket and more potential business for all of us. I

will be working on reintroducing the Cartus business to all agents over the next

few months. My hope is that as the market picks up, all agents will benefit by

working together to find those additional OB opportunities and help create a

lot of additional opportunity for all of us. I know we can do it! We are doing

good but we can be better.

Go get after the buyers and sellers in the market, they are there for the taking!

You just have to go get ‘em. Good selling!!

Scott King

The beginning of the busy season starts now!

Quality Service Award (QSS)

This annual award is presented to those producers and offices that consistently provide high levels

of service to their customers. We’ve introduced new criteria to increase the volumes and enhance

the prestige of the award. This award is based on the following criteria:

Quality Service Producer

Required percentage of all transactions successfully sent a survey is 50%

(measured between January 1, 2011 and October 31, 2011)

Minimum 30 percent survey return rate (measured between January 1, 2011 and

January 5, 2012)

85 percent overall index (measured between January 1, 2011 and January 5, 2012)

Minimum of 6 returned surveys is required

Quality Service Office

Required percentage of all transactions successfully sent a survey is 50%

(measured between January 1, 2011 and October 31, 2011)

Minimum 30 percent survey return rate (measured between January 1, 2011 and

January 5, 2012)

85 percent overall index (measured between January 1, 2011 and January 5, 2012)

Minimum of 24 returned surveys is required

February

Quality Service Surveys

97-100%

TOP

SALES

Carmen

Joni

Debbie

Joseph

Garcia

(No Picture)

Denise

TOP

LISTING

Kim

Marian

Joni

Carmen

Angela

San Antonio

Donna

Cowey

TOP

LISTING

TOP

SALES

Donna

Mike

Randy

Loren

New Braunfels

Bob

Donna

March 20

SA Office Sales Meeting– Training Room

March 21

C21 University– Champions School of Real Estate

Let Your Manager Know if you will be attending.

March 22

Mineral Rights MCE class– Training Room

MCE is $10

If you do not need MCE, the class is free.

March 23

Century 21 Broker Council Award Banquet

Please RSVP to your Manager by March 15