Tribal Accreditation

Learning Community

MARCH 7, 2018

TRIBAL PRESENTATION: EASTERN BAND OF CHEROKEE

MARTHA SALYERS

To join by phone:

1-877-668-4493

Access code: 733 157 031

TALC Webinar Protocols The meeting will be recorded.

Please keep your phones on mute to minimize background noise.

Use the chat box anytime or the phone line for questions during the Q&A

Feel free to ask questions of other people on the line as well

A post webinar evaluation survey will pop up when you leave the meeting, please fill that out

NIHB TALC Update

EBCI PHHS Accreditation:

The story so far

Eastern Band of Cherokee Indians

Public Health and Human Services Division

March 9, 2018

Martha Salyers, Accreditation Coordinator

Eastern Band of

Cherokee Indians

Eastern Band of Cherokee Indians

NC’s only federally recognized Tribe

Approximately 16,400 enrolled members

Approximately 56,000 acres

Approximately 10,000 years of local and regional history

Economy: primarily gaming and tourism

Government: Executive, Legislative, Judicial branches

Independent hospital authority and school system

Eastern Band of Cherokee Indians Public

Health and Human Services Division

Health Delivery Health and Medical Public Health

and Human Services

289 staff

Full-spectrum human services since 2014

Includes long-term care facility, senior services, early

childhood education, veteran services

Transition of PH from IHS clinically-based model

PHHS and accreditation

Began consideration in 2012

Interrupted by implementation of Human Services

Department, other staff and Tribal-level changes

In place:

Part-time, contract Accreditation Coordinator (PHAB

Site Visitor)

CDC Public Health Associate

Major partners: Cherokee Indian Hospital Authority

(CIHA), USET Tribal Epidemiology Center (TEC),

Western NC Health Network (WNCHN)

PHHS and accreditation: current status

Strategic Plan updated December 2017; in implementation phase with priority teams

THA/THIP

First THA 2013; THA in process

First THIP 2015-17; will resume after THA released

QI Plan: in draft; QI Coordinator in place

AHEOP in place

PM system: under construction

Documentation collection

When?... Within the next year

Streamline Policies

& Processes

Proactive, Sustainable Stewardship

EmpoweredCommunityPartnerships

Purposeful Prevention

OrganizationalExcellence

Happy, Healthy, Proficient Workforce

Develop

Division-wide

SOPs/P&Ps

Develop P&P

approval

process

Train PHHS

Programs

on P&P

development

Implement P&P

database/

archive

Implement RBA

Develop a Culture of Quality

Engage the

Community

Train Our Teams

Eastern Band of Cherokee Indians

Public Health and Human Services Division

Strategic Map: Jan. 2018-Sept. 2019

1/22/18

Collaborate Locally, Regionally, Nationally, Federally, and Across Indian Country

Perform

Organizational

Self-Assessment

for Public Health

accreditation

Conduct

organization-

wide QI

Readiness

Assessment

Conduct

community

listening

sessions

Develop QI

Work Plan

Develop

Workforce

Training

Plan

Train Managers

and Supervisors

on QI

1

3

2

5

4

Conduct youth

town halls

F

Develop

Community

Engagement

Plan

Develop PHHSemployee

onboarding

process

Obtain & analyze

Tribal

Health

Assessment

results

Develop

standardized

staff

recognition plan

Review program

data and RBA benchmarks

Create RBA plan Division-wide

for 2019

Assist programs

to develop

RBA Plan

ConductRBA training

across PHHS

Evaluate

PHHS Program

use of RBA

6

Develop

Employee

SatisfactionSurvey process

Foster Servant LeadershipE

Update &

streamline

policies

CA B ED

Cultivate an integrated organization that fosters a culture of quality, nurtures a happy, health, proficient workforce and

strives for community engagement and partnerships.

P&P = Policy & Procedure

QI = Quality Improvement

RBA = Results-Based Accountability

SOP = Standard Operating Procedure

Highlight: THA 2018

Major differences from 2013:

Difficult to glean EBCI-specific health data plethora of data (especially

primary/ secondary quantitative)

More efficient community health survey process

Increased data on youth & elders (YRRS and DHHS elders surveys)

Intended community products

Highlight THA 2018: Focus Group/

Listening Session Facilitator Training

Highlight THA 2018: Focus Group/

Listening Session Facilitator Training

Included PHHS, CIHA, and Cherokee Central Schools

22 participants

Listening session topics chosen by THA Leadership Team

10 sessions scheduled; 5 completed

Follow-up training: qualitative data analysis

Future:

Establish facilitator “community of practice”

Train-the-trainer

Sgi!

Thank you!

Questions and Answers

Please type your questions in the chat box or unmute your phones to speak.

Upcoming Trainings/Events

NNPHI: The Open Forum for Quality

Improvement and Innovation in Public

Health: March 29-30, 2018, Louisville,

Kentucky

June 26-27, 2018 in Atlanta, GA

For more information about the conference, click here

Registration Open Now! Register by April 7 for early bird fees

Thank you!

Next TALC call: April 13, 2018

2:00-3:00pm ET

Presentation: Telling Your Story

Tribal Presentation: Chickasaw Nation