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Vol. 6 No. 3 | March 2014 ENERGY now 1 A mix of superior technical excellence and customer experience earned Florida Power & Light Company top honors in three categories in this year’s Southeastern Electric Exchange Excellence Awards. The winning projects were judged based on innovation, improvements, requirements met and technical complexity, among other criteria. The awards will be presented at a ceremony June 25 in Orlando. “Our Power Delivery, Customer Service and Information Management teams delivered outstanding results through these projects, which ultimately benefit our customers and support delivering a strong value proposition. I am delighted to see them win this well-earned recognition,” said FPL President Eric Silagy. The award-winning projects are: Squeeze Play: Integrating 700 megawatts into an Existing Transmission Corridor – To support the new Riviera Beach Next Generation Clean Energy Center once it comes online, Transmission & Substation planned, reconfigured and rebuilt nearly 22 miles of transmission lines and integrated 10 miles of new transmission lines, without purchasing property or easements. The work was finished on time, despite several challenges such as illegal structures in the company’s easement and working around environmentally sensitive areas that included a Native American burial ground. Railway Emergency/Unplanned Power Transformer Replacements – In September 2012, a large transformer failed at the Miami Railway Substation, which supplies power to several critical medical, police and fire-rescue facilities, along with a major arena and residential buildings in downtown Miami. The initial transformer replacement project was further complicated when monitors detected the remaining transformer was failing. Two teams oversaw the restoration effort, which included installing a mobile transformer within 26 hours, overcoming engineering and logistical challenges, and installing two new transformers in a congested urban area. “These two Power Delivery awards demonstrate our ability to perform excellent project planning and execution and respond to challenging situations while maintaining continuous electric service for our customers,” said Vice President of Power Delivery Manny Miranda. Customer Experience Solution (CES) – CES was developed to provide a comprehensive view of the customer experience by aggregating customer information that resided across multiple systems in different business units, including outage management and complaint tracking. The tool provides FPL with a greater understanding of customer needs and experiences, enabling a more personalized response to customer inquiries. ENERGY now Vol. 6 No. 3 A publication for and about employees of NextEra Energy, Inc., companies LEARN MORE Learn more about the Customer Experience Solution in this month’s Changing the Current profile on page 7. Pictured is the core team of engineers and other Transmission staff who helped plan and construct the new infrastructure that will support the new Riviera Beach Next Generation Clean Energy Center once it comes online. FPL wins three industry excellence awards Inside this edition Fortune’s Most Admired Manny Miranda – Engineer of the Year Power line safety Changing the Current Power to Care

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Page 1: March Energy Now

Vol. 6 No. 3 | March 2014 ENERGY now 1

A mix of superior technical excellence and customer experience earned Florida Power & Light Company top honors in three categories in this year’s Southeastern Electric Exchange Excellence Awards. The winning projects were judged based on innovation, improvements, requirements met and technical complexity, among other criteria. The awards will be presented at a ceremony June 25 in Orlando.

“Our Power Delivery, Customer Service and Information Management teams delivered outstanding results through these projects, which ultimately benefit our customers and support delivering a strong value proposition. I am delighted to see them win this well-earned recognition,” said FPL President Eric Silagy.

The award-winning projects are:Squeeze Play: Integrating 700 megawatts into an Existing Transmission Corridor – To support the new Riviera Beach Next Generation Clean Energy Center once it comes online, Transmission & Substation planned, reconfigured and rebuilt nearly 22 miles of transmission lines and integrated 10 miles of new transmission lines, without purchasing property or easements. The work was finished on time, despite several challenges such as illegal structures in the company’s easement and working around environmentally sensitive areas that included a Native American burial ground.

Railway Emergency/Unplanned Power Transformer Replacements – In September 2012, a large transformer failed at the Miami Railway Substation, which supplies power to several critical medical, police and fire-rescue facilities, along with a major arena and residential buildings in downtown Miami. The initial transformer replacement project was further complicated when monitors detected the remaining transformer was failing. Two teams oversaw the restoration effort, which included installing a mobile transformer within 26 hours, overcoming engineering and logistical challenges, and installing two new transformers in a congested urban area.

“These two Power Delivery awards demonstrate our ability to perform excellent project planning and execution and respond to challenging situations while maintaining continuous electric service for our customers,” said Vice President of Power Delivery Manny Miranda.

Customer Experience Solution (CES) – CES was developed to provide a comprehensive view of the customer experience by aggregating customer information that resided across multiple systems in different business units, including outage management and complaint tracking. The tool provides FPL with a greater understanding of customer needs and experiences, enabling a more personalized response to customer inquiries.

ENERGYnow Vol. 6 No. 3

A publication for and about employees of NextEra Energy, Inc., companies

LEARN MORE

Learn more about the Customer Experience Solution in this month’s Changing the Current profile on page 7.

Pictured is the core team of engineers and other Transmission staff who helped plan and construct the new infrastructure that will support the new Riviera Beach Next Generation Clean Energy Center once it comes online.

FPL wins three industry excellence awards

Inside this editionFortune’s Most Admired

Manny Miranda – Engineer of the Year

Power line safety

Changing the Current

Power to Care

Page 2: March Energy Now

2 ENERGY now Vol. 6 No. 3 | March 2014

Thanks to those of you who participated in our employee Town Hall last month. I especially enjoyed celebrating with you the news that our company was named N0. 1 in our sector on Fortune magazine’s list of World’s Most Admired Companies for the eighth consecutive year. As I said at the meeting, this unprecedented streak of success is really a tribute to all of you. We are admired within our industry because of your work every day with our customers, our vendors, our stakeholders and other partners.

At the Town Hall, I went through our many accomplishments last year – for the last time. Now we look forward. Three words capture the imperatives by which we will drive our performance in 2014: innovate, invest and grow.

» We innovate by deploying new technologies, entering new markets, and exploring new lines of business.

» We invest to provide more customers with affordable, reliable and clean electricity; to strengthen our position as a leader in our industry; and to build new businesses through our “toe-in-the-water” approach.

» We grow – as we have for several years – in scale, skills and scope.

By doing these three things we can deliver more value for our customers, for the communities we serve and for our shareholders. And we will strive to deliver that value across all our businesses.

At Florida Power & Light Company, our vision is to be the best utility in the United States – best at operational performance, best at supporting a positive regulatory environment for our industry, and above all, best at delivering value for our customers.

How are we going to deliver on that vision in 2014? We will innovate, invest and grow across our service territory. We will execute on our existing mega projects at Riviera Beach and Port Everglades as well as our storm hardening program and our peaker upgrades. We will originate new projects that will benefit both customers and shareholders. Above all, we will continue to improve every aspect of the customer experience at FPL and to continue to provide the high quality and reliable electric service that they expect from us.

At NextEra Energy Resources, our vision is to be the best competitive energy supplier on this continent. We want to continue to be the largest renewable energy company in North America. We want to continue to build our gas infrastructure business as the shale gas

revolution drives change in our industry. We want every facet of our business to meet the market test by delivering great value to our customers and our shareholders.

To advance that vision for our competitive business in 2014, we will innovate, invest and grow across North America. We will execute on our renewable mega-projects at Desert Sunlight, McCoy and the nearly 1,500 megawatts (MW) of wind projects for which we have signed contracts. We will sign additional contracts for as much as 1,000 MW of new wind projects. We will step up our game in solar by continuing to pursue new utility-scale opportunities, as well as by growing our distributed solar business.

Our vision companywide is to build on what we do well. We will improve on our best-ever safety performance in 2013. We will continue to drive excellence in nuclear operations, especially during the seven nuclear refueling outages scheduled for this year. We will continue to execute on our financing plan and improve our credit metrics. And we will once again harness the creativity of all our employees in finding new ways to improve productivity across our business, by applying some of the structures we used last year during Project Momentum during our annual planning and budgeting process.

This theme of Innovate, Invest and Grow will drive much of what we do this year at NextEra Energy, and it can also inspire each of you in your careers. Ask yourself:

» How can I learn new skills this year?

» How can I invest my time to better understand the business?

» How can I position myself to grow with the company?

As you set your development goals for 2014, be sure to aim high. Our team is our competitive advantage, and every team member has the opportunity to extend that advantage even further this year. Thank you for everything you are doing to make us an even better company in 2014 and beyond.

Jim RoboChairman and CEONextEra Energy

Leadership Perspective:

Innovate. Invest. Grow.

Page 3: March Energy Now

Vol. 6 No. 3 | March 2014 ENERGY now 3

As an electric utility that serves nearly half of the sunshine state, Florida Power & Light Company is committed to help grow our state’s economy and create jobs for our fellow Floridians. The simple fact is that when Florida’s economy grows and more people are working, everyone wins because customers have more income to spend, leading to even more business growth. Economic growth is good for our company because new or expanding businesses can also offer more opportunities to provide the affordable and reliable energy needed to power Florida’s economy.

We can be optimistic about the opportunities for our company because Florida’s economy is doing much better. Unemployment is down more than 5 percent from its highest-ever rate nearly four years ago, and December 2013 marked the 41st consecutive month of positive job growth in Florida after more than three years of job losses.

Other data released in 2013 reaffirms what we already know – Florida continues to be a very attractive place to live and work. The U.S. Census Bureau now estimates that Florida’s population increased by more than 230,000 people over the 12-month period that ended July 1, 2013, and many analysts now project that Florida will pass New York as America’s third-largest state sometime in 2014. In addition, the U.S. Chamber of Commerce continues to rank Florida’s talent pipeline as first in the nation.

NextEra Energy named No. 1 in its sector on Fortune magazine’s ‘Most Admired Companies’ list

For an unprecedented eighth straight year, NextEra Energy has been named No. 1 overall among electric and gas utilities on Fortune magazine’s list of the World’s Most Admired Companies.

“It’s clear that in doing well by doing good, we are delivering for our customers, our shareholders, and all of our stakeholders across North America,” said NextEra Energy Chairman and CEO Jim Robo. “Thank you all for your hard work and dedication. We are continuing to set the pace for our industry, and our future is very bright.”

In determining the annual industry rankings, approximately 15,000 senior executives, outside directors and industry analysts are surveyed and companies are rated on nine attributes.

In addition to being named No. 1 overall in its sector in 2014, our company also was named No. 1 in its sector for innovation, social responsibility, and quality of products and services.

» At NextEra Energy, innovation takes many forms. For example, in 2013 FPL completed one of the most ambitious smart grid projects in the country nine months ahead of schedule. The $800 million program included the installation of 4.5 million smart meters and more than 10,000 intelligent devices in its service territory.

» Likewise, social responsibility begins with our clean energy focus, but extends much farther. In 2013, the output from NextEra Energy’s power plants resulted in emissions rates of sulfur dioxide, nitrogen oxide and carbon dioxide that were 97 percent, 80 percent and 53 percent lower, respectively, than the U.S. electric industry’s average. In addition, the company provides grants to teachers of science, technology, engineering and math, and protects threatened and endangered species, like the Florida manatee, American crocodile, osprey and desert tortoise.

» As for quality of products and services, more than 2,100 employees have earned a yellow, green, black or master black belt in the Six Sigma program. Also, our annual Quality, Safety and Innovation Expo draws together hundreds of employees and customers to share best practices on ways to optimize service and safety performance.

Complete results for Fortune magazine’s World’s Most Admired Companies rankings can be found at http://money.cnn.com/magazines/fortune/mostadmired.

Helping Florida grow

Page 4: March Energy Now

4 ENERGY now Vol. 6 No. 3 | March 2014

Manny Miranda – Engineer of the Year

When Manny Miranda was just one year old, his family decided to leave the place they called home – Las Tunas, Cuba. They felt that for their family’s future, they needed to seek out opportunities in the United States. In 1962, with a heavy heart, they packed up their things and traveled to New Jersey in search of the American dream.

The spirit of the rich Cuban culture carried them through tough times, and after a few years in New Jersey and New York, the family arrived in South Florida in the late 1960s. It was there that Manny’s parents established a gas station and car repair business in Hialeah. Through their experience, Manny learned more about his proud heritage and important life lessons: the value of a dollar, the satisfaction that comes with hard work, the importance of learning new things and treating people with respect.

“We are so very proud of our son,” said Manuel and Victoria Miranda, Manny’s parents. “He is a very hard-working, self-sacrificing and generous person.”

Those values set Manny on his path in life. Manny received his bachelor’s degree in mechanical engineering from the University of Miami and an MBA from Nova Southeastern University. He joined Florida Power & Light Company in 1982, and has held a variety of roles within Customer Service and Distribution. Manny has made significant contributions to FPL and the electric industry. He has helped transform the way we do business, including our emergency response efforts and FPL’s Storm Secure initiative to substantially strengthen the electrical infrastructure against hurricanes. Today, Manny serves as the vice president of Power Delivery.

The Association of Cuban Engineers recently recognized Manny as the 2014 Engineer of the Year for proudly representing the Cuban culture and for making a lasting impact in the industry. Manny was presented with this special award in front of his family during a special event on March 15 in Miami, Fla.

“This award couldn’t have come at a better time,” said Zuli Miranda, Manny’s wife. “We just celebrated our 30th anniversary, and I am so proud of my husband and the legacy he has built.”

“I am humbled and grateful for this recognition that holds a special place in my heart,” said Manny. “It represents my parents’ journey and what they risked to secure a great future for me and my sister, the joy I have for my profession and the company that has given me great opportunities to make a difference, and my family’s unconditional support. This is for all of them.”

A new no-idle policy goes into effect this month for Florida Power & Light Company fleet vehicle operators that will help save fuel and money, reduce the country’s dependence on foreign oil, save precious natural resources, fight climate change and improve air quality. While some vehicle idling is unavoidable, most drivers unnecessarily leave their engines running at various times throughout the day.

“We recognize there are times that our trucks need to be running for the health and safety of our employees, and we’ve taken that into careful consideration,” said Art Macey, director of Fleet Services. “There are, however, many instances, such as in the yard before beginning field work, when the trucks can be turned off without any impact to safety or restoration times.”

The initiative, which began as a Six Sigma quality project, is expected to reduce the

company’s consumption of diesel by more than 400,000 gallons every year and save the company $1.7 million per year – resulting in lower cost for customers. In addition, the fuel savings will reduce 4,407 metric tons of carbon dioxide emissions per year, which is equivalent to taking approximately 918 vehicles off the road annually.

Did you know? One hour of idling can burn up to one gallon of fuel. Most drivers end up wasting one to two tanks of fuel per year due to idling. Eliminating five minutes of idling every day can save $25-$115 each year, depending on the size of your gas tank.

FPL rolls out no-idling policy for fleet vehicles

LEARN MORE

To learn more, visit eWeb/EnginesOff.

Manny Miranda, vice president of Power Delivery, with his family after accepting the Engineer of the Year award from the Association of Cuban Engineers.

Turn it off“ I turn it off because I want

to do my part to help keep the air clean. – Al Guerrero, Restoration Specialist

Commit to TURNING

OFF YOUR ENGINE

when possible to:

✓ Reduce our country’s

dependence on

foreign oil

✓ Improve air quality

✓ Reduce downtime

for your truck

Page 5: March Energy Now

Vol. 6 No. 3 | March 2014 ENERGY now 5

Non-standard meter available to interested customers

Smart meters are the smart choice, as they provide important benefits to both Florida Power & Light Company and its customers. However, eligible customers who prefer not to have a smart meter, which is FPL’s standard electric meter, now have a choice.

While FPL has installed about 4.6 million smart meters to date, approximately 22,000 customers (less than one-half of 1 percent) have asked to be placed on the company’s postponement list. To accommodate those who want to opt out of a smart meter, FPL developed a non-standard meter option (NSMO), which the Florida Public Service Commission approved in January.

Customers who enroll in the NSMO will pay cost-based fees – an enrollment fee of $95 and a monthly surcharge of $13 – to cover the extra costs FPL will incur

to maintain multiple systems, processes and staffing for reading the non-standard meters, customer billing and field support. In addition, customers at premises where FPL has not been given access to install a smart meter – even after they have received several notices – will be defaulted into the NSMO.

“Although customers who choose the option will miss out on the many benefits of a smart meter, we respect that a very small number feel they need an alternative,” said Dennis Reynolds, general manager of Smart Meter Deployment and Operations. “It’s only fair that they pay for the additional costs for the NSMO, because it would be unfair to ask the vast majority of our customers with a standard meter to subsidize those who choose the alternative.”

FPL started to enroll customers in the program this month.

It’s one thing to hear about the dangers of electricity, but its another thing to see them. That’s one of the reasons Florida Power & Light Company held it’s first-ever Vegetation and Power Line Safety Expo on Jan. 29. Representatives from 30 municipalities in Broward and Palm Beach counties attended the event in Deerfield Beach, Fla. They saw firsthand what happens when tree limbs, metal objects and rubber gloves come into contact with 7,200 volts of electricity – that’s about 600 times the voltage in a typical car battery.

“It makes me want to be safe on the work site and be extra careful when I’m working, especially around power lines,” said Kevin

Addison, who trims trees for the City of Coral Springs.

“At FPL, there is absolutely nothing more important than safety, including the safety of our customers,” said Vice President of Power Delivery Manny Miranda. “We want our customers to understand that they play a meaningful role in helping to prevent injuries and improve electric service reliability. The first step in creating that understanding is awareness, particularly as it relates to planting trees as far away from power lines as possible.”

Attendees also received free power line safety information and learned how to properly

landscape to ensure that vegetation stays a safe distance away from overhead power lines.

“Trees that grow too close to power lines are a leading cause of electricity outages and can create unsafe situations for our customers and crews,” said Senior Vegetation Communication and Policy Specialist Steve Jolly. “Since 2006, FPL has cleared vegetation from more than 100,000 miles of power lines throughout our 35-county service area. While we’ve made tremendous progress in this area, we must continue to educate all of our stakeholders about the need for safety when it comes to trees and our electric system.”

Demonstrating 7,200 volts helps spark interest in power line safety

Emilio Perez of the Asplundh Tree Expert Company demonstrates a safety hazard at the Vegetation and Power Line Safety Expo.

LEARN MORE

Learn more about the new option at www.FPL.com/meteroption.

Page 6: March Energy Now

6 ENERGY now Vol. 6 No. 3 | March 2014

Looking back at 25 years in the wind and solar business This year, NextEra Energy Resources will celebrate its 25th year of producing clean energy from the wind and sun. The company entered the renewable energy business when it saw a series of opportunities to apply its skills and experience in new ways.

At first, NextEra Energy Resources made passive investments. In late 1989, the company invested in its first wind projects, Mojave 16 and 18, and the Solar Electric Generating Systems (SEGS) Unit 8, both in California. Over time, the company expanded into operating and then siting and developing renewable energy projects.

To mark the anniversary, EnergyNow recently sat down with one of the first NextEra Energy Resources employees, Senior Vice President and Chief Risk Officer Mark Sorensen.

EnergyNow: When did you join the company?

Mark Sorensen: I joined the company in 1989 as a project analyst in the accounting department. We had about 40 employees, and we were

located in a small office building by the West Palm Beach airport.

EN: Tell me about the spirit of the company.

MS: The spirit of the company was entrepreneurial; we were entering new unchartered waters with a small team of talented employees. With limited resources, we had to be very smart and selective about maximizing our opportunities to grow the company.

EN: How has NEER grown over the past 25 years?

MS: We have grown from

basically a small startup company to the largest generator of wind and solar in North America, with more than 10,800 net megawatts of renewable energy capacity. That’s a very impressive accomplishment in a relatively short period of time.

EN: What stands out when you think back over the history of NextEra Energy Resources’ wind and solar business?

MS: It’s interesting to think about the difference from then to now; specifically, how far we have come as a company as well as the advancements in technology and the tremendous improvement in the economics of wind and solar power generation.

EN: With all the changes in the last 25 years, is there anything that remains the same?

MS: Although much has changed, we still have similar challenges. Even with the nearly 5,000 employees we have today, we’re continually striving to find the best opportunities to profitably grow the business. We’re successful at this because we have the best team in the industry.

We do the right thing, strive for continuous improvement, have a true entrepreneurial spirit, and build world-renowned facilities.

EN: How does it make you feel to part of this 25-year celebration?

MS: I’m proud of what we’ve accomplished, and I feel fortunate to be celebrating 25 years in the renewables business. I’m looking forward to the next chapters in this amazing journey. Congratulations to all NextEra Energy Resources employees on all the amazing accomplishments made over the last 25 years. We have a lot to be proud of.

NextEra Energy Resources’ Nuclear Fleet safely operates through extreme winter weather

Despite record-breaking cold weather this winter, NextEra Energy Resources’ Duane Arnold Energy Center, Point Beach and Seabrook Station nuclear power plants have all continued to operate without interruption. In addition to this accomplishment, Duane Arnold, Point Beach’s Unit 2 and Seabrook Station have also reached more than 450 consecutive days online. Nuclear team members’ attention to detail in maintenance and operations were key contributors to each station’s success.

“2013 was a significant year and outstanding accomplishment for our team overall,” said Seabrook Station’s Site Vice President Kevin Walsh. “The effort each team member made in being accountable and doing what we said we were going to do set us up to be able to safely and reliably

operate through the 2013 and 2014 winter months.”

“Unit 2 operating for more than 450 days online is a tribute to the strong team we have at Point Beach,” said Site Director at Point Beach Eric McCartney. “Our focus on equipment reliability and preventive maintenance has enabled us to continue to operate both units safely and reliably.”

“This accomplishment at Duane Arnold is important for our employees and the state of Iowa,” said Duane Arnold Site Vice President Rich Anderson. “As the only nuclear power plant in the state, we produce base-load electricity for nearly half a million local homes and businesses. That means Duane Arnold provides the power that Iowans need 24 hours a day and seven days a week, regardless

of peaks in electricity use related to the time of day or weather patterns.”

Combined, all three of NextEra Energy Resources’ nuclear power plants contribute more than 3,000 megawatts of net base-load power generation for Americans living

and working in the Northeast and Midwest United States. This is of particular significance in the Northeast where Seabrook has been reliably supplying power to a grid strained by the underestimated demands from local communities during peak winter hours.

Point Beach is one of three NextEra Energy Resources nuclear power plants that have continued to operate without power generation interruption despite record breaking cold weather.

Page 7: March Energy Now

Vol. 6 No. 3 | March 2014 ENERGY now 7

Awareness and preparedness are the best weapons in cyber securityHackers: They’re everywhere. Swarming around us like gnats at a backyard barbecue, you don’t realize they’re there until you accidentally wander into their airspace – but by then it’s too late.

You’ve likely seen on the news an uptick in cyber crime on an international scale. Most recently, more than 100 million consumers found themselves swept up in the Target breach over the holiday season. Everyone seems to know someone who was affected by the massive data breach.

It’s an eye-opening fact that 41 percent of all cyber attacks that occur on our nation’s critical industries target the energy sector (e.g., electric, petroleum, natural gas, etc.). To put that into perspective, the next largest sector is water utilities at only 15 percent.

“Our information security teams work almost around-the-clock to protect our employees and our customer information and the grid,” said NextEra Energy Vice President and Chief Information Officer Lakshman Charanjiva.

“Cyber security is a top-tier threat for our business, and we will continue to prepare and strengthen our defenses against these attempts.”

The company recently participated in the North American cyber security drill, GridEx II, an exercise for power utilities across the United States and Canada designed to strengthen protection of the interconnected power grid. Each year, the company also conducts its own drills to improve cross-functional preparedness and response capabilities for cyber events. This year’s exercise was held March 13 and included teams on the financial trading floor for the first time. It’s all in an effort to prevent and prepare for what some say is inevitable.

“Like hurricanes in Florida, it isn’t a question of if – it’s only a question of when we will be attacked,” Lakshman said. “Awareness and preparedness are the best weapons we have in the fight against cyber crime. We must remain vigilant at all times if we’re going to stay one step ahead of the threat.”

How technology is helping to deliver more personalized customer service

Information Management Project Manager Cosy Joseph, Customer Service Regional Manager for Major Accounts Jim Bush and Customer Service Manager of Training and Quality Assurance Rebecca Fay stand alongside the Customer Experience Solution.

The future of customer service is here. An industry-leading and award-winning program is changing the way we provide service to our customers at Florida Power & Light Company.The Customer Experience Solution (CES) tool is an at-a-glance dashboard that gives employees quick and easy access to an integrated view of the customer experience.

“The CES tool provides users with a comprehensive and graphical view of current and historical data related to power quality and reliability, billing and collections, claims and more for customers,” said Cosy Joseph, Information Management project manager for CES. “The CES tool has changed the way our employees work,” explained Customer Service Manager of Training and Quality Assurance Rebecca Fay. “Before employees had to access multiple systems to get the information they needed. Now, they can see a comprehensive view of customer data across the organization with just the click of a few buttons.”

A cross-functional team, which included members from Customer Service, Information Management and Power Delivery worked together to develop and deliver the program over two years. The program now helps more than 1,000 employees across various business units, including Customer Service, Power Delivery

and General Counsel, help find solutions for our customers. Customer Service Regional Manager for Major Accounts Jim Bush, who helped with the development of the program, said the system has become part of everyday business for his team. “The CES tool is making our employees more powerful and productive by giving them all of the information they need to deliver outstanding customer service.”

The program was recently named a winner in the Customer Service & Billing category of the Southeastern Electric Exchange’s 2014 Industry Excellence Awards. “I’m very proud of everyone on the cross-functional team who worked so hard to develop and deliver this one-stop-shop of customer information,” said Vice President of Customer Service Marlene Santos. “This award recognizes that CES is a best practice that gives us an unfiltered, user-friendly view of the customer experience, and allows us to provide a more personalized response to customer inquiries.”

Incidents By Sector

2012

Energy 41%

Food and Ag 1%

Government 4%

Health Care 2%

IT 1%

Nuclear 3%

Transportation 3%

Banking and Finance 1%

Chemical 4%Commercial 10%Communicatons 2%Critical Manuf 4%Dams 1%

Water 15%

Internet-Facing 11%

LEARN MORE

Visit eWeb/SecurityAware for more information about how to stay safe at work and home, and to complete your required cyber training for 2014.

View video

Page 8: March Energy Now

8 ENERGY now Vol. 6 No. 3 | March 2014

FPL spreads the love to our community and the environment, partnering with Meals On Wheels and using part of its electric vehicle fleet to deliver Valentine’s Day treats to seniors.

Spreading love to seniors on Valentine’s Day

Valentine’s Day was a little sweeter for seniors in West Palm Beach, Fla., thanks to Florida Power & Light Company and Meals On Wheels of the Palm Beaches. Volunteers used FPL’s electric vehicles outfitted in holiday decorations to deliver meals, treats and roses to more than 50 seniors.

“We are proud to partner with Meals On Wheels to help spread Valentine’s Day cheer to those who need it the most,” said Director of In-Home Technologies and Electric Vehicles Brian Hanrahan. “The work the organization does to enrich and nourish the lives of seniors is remarkable.”

FPL’s environmentally friendly caravan began at Good Samaritan Medical Center, where volunteers dressed in festive Valentine’s Day head boppers and necklaces decorated the vehicles and helped sort meals, treats and roses before making the special deliveries.

“It was such a rewarding experience to show seniors in our community how much we care for them,” said FPL Electric Vehicle volunteer Jennifer Belger. “Seeing the joy on their faces when they saw us at their door is a Valentine’s Day memory I will never forget.”

Meals On Wheels prepares and delivers nearly 70 meals every day. This year alone, the organization will deliver about 18,000 meals to seniors and other homebound residents in Palm Beach County.

Looking back 25 years: The relentless pursuit of excellence

A strong commitment to quality and continuous improvement has been a hallmark of Florida Power & Light Company for decades. In the early 1980s, the pursuit of excellence began in earnest in light of rising oil prices and high inflation.

The company formed quality improvement teams in 1981, and during 1983-1985 FPL developed its own statistical certification training which evolved into Six Sigma training. In 1985, FPL implemented a company wide Quality Improvement Program (QIP) and training with a strong emphasis on quality management training. FPL’s hard work and effort was recognized when FPL won the prestigious Deming Prize in 1989. FPL was the first company outside Japan to win the world’s top quality honor.

“The statistical training subject matter was first taught to a small group of FPL employees by the Union of Japanese Scientists and Engineers,” said Val Miklausich, lead quality and process project manager. “They taught us the importance of reducing variation in our processes, which would help increase quality and drive customer satisfaction. These same foundations on statistical thinking continue today.”

“The quality movement enabled the organization to become more focused – working on the right thing and doing it right the first time,” said Power Generation Division Executive Vice President Tony Rodriguez, who was part of the original team that participated in the Deming competition. “It created a culture of continuous improvement and teamwork. We were determined to deliver the best value proposition to our customers.”

The early 1990s brought sweeping federal initiatives to deregulate the utility industry. FPL moved to balance the demands of maintaining the quality improvement program and the need for more flexibility and innovation.

“From 1993-2002, quality improvement became ingrained in the fabric of the company,” said Debra Shultz-Robinson, senior manager of Corporate Operational Excellence. “We spent this period using and perfecting all the tools and techniques that we learned throughout the 1980s.”

In 2003, then-CEO Lew Hay led the company to a newly reinvigorated quest for quality with increased efforts to improve processes, gain efficiencies and achieve even higher levels of performance. The School of Quality became the School of Operational Excellence, offering company-wide quality training and development for employees.

In 2004, the Six Sigma program was introduced to help teams improve solving increasingly complex

business challenges and to ultimately serve our customers in more cost-effective ways. Since the program was first introduced, more than 2,000 Six Sigma certifications have been awarded.

“Whether measured by Six Sigma skills, participation in the James L. Broadhead Team Competition or the use of proven tools and processes, we must continue this relentless pursuit of excellence in every facet of our business,” said Tony. “One of the original Japanese quality consultants Ko Nishimura said, ‘The future belongs to those who are better at getting better’ and those words still ring true for our company today.”

The 2014 James L. Broadhead Team Competition will be held at the Juno Beach office on April 22, with nine teams competing for the coveted James L. Broadhead cup. The Quality, Safety and Innovation Expo will be held April 25. Both events are at the Juno Beach office, and all employees are welcome to attend the Expo. The JLB is by special invitation only due to limited seating, but it will be broadcast live to company locations.

“The past has set a great course for our quality journey, and we are even more excited about our future in 2014 and beyond,” said Blaine Taylor, director of Corporate Operational Excellence. “We just completed a rigorous redesign of our quality curriculum and certification requirements, ensuring we always have cutting-edge and world-class products and services to help our company deliver tangible business results for our customers and shareholders.”

James L. Broadhead Team Competition

APRIL 22, 2014Sponsored by Corporate Operational Excellence

Quality, Safety and Innovation Expo

APRIL 25, 2014Sponsored by Corporate Operational Excellence and Corporate Safety

The Relentless Pursuit of Excellence

Page 9: March Energy Now

Vol. 6 No. 3 | March 2014 ENERGY now 9

Thank you for letting your voice be heardThanks to each of you, our company saw 84-percent participation in the employee engagement survey – exceeding our most recent participation rate by 3 percentage points. Letting your voice be heard makes a difference for all of our workplace experiences, and we appreciate your participation.

You may be wondering, “What happens next?”Right now, Aon Hewitt is compiling and analyzing our responses to the survey questions and looking at trends to determine what we are doing well and what needs improvement, at the corporate and business unit level.

Then, they will share our results and their analysis with our company. Our results will mean different things to different business units, and you can expect to hear more about them – and next steps – in your business unit through May.

Career Corner:

What’s next for you?With Partners in Performance (PIP) goal planning due at the end of the month, you are likely in the middle of planning two aspects of your successful year: determining and setting your SMART goals and objectives, and creating a development plan.

Before creating your development plan, you and your leader will rate your proficiency against NextEra Energy competencies to help determine areas in which you can focus your development needs. Your areas of opportunity will help create your formal development plan. It is also an opportunity for you to take ownership on the direction of your career and ask: What’s next for me?

Here are some ways to get started:

1. Use the goal planning discussion with your leader to talk about what you want for your career;

2. Attend a career discovery workshop through NextEra University (visit eWeb/NEU and click Career Development within the course catalog);

3. Update your career profile in My HR Direct > My Performance & Career; and

4. View internal positions at eWeb/HR > Internal Job Postings.

Don’t forget your career and development aren’t going to guide themselves. Throughout the year, formally during performance reviews and informally at your discretion, you should check in with your leader on your progress and update any actions you have taken toward accomplishing your development plan. Don’t ever stop asking: What’s next for me?

Building a foundation of strong leadership with NextEra University

Chris Gregorio, a principal analyst in risk management, spends his days determining risk profiles for various entities and helping the company capitalize on opportunities that present the right amount of risk and

reward. He does the same with his own career, and recently began taking the Leadership Foundations courses at NextEra University – an investment in his future in which he sees great reward.

“Right now, I don’t have any direct reports, but I know what I want for my future, which is to lead a team,” Chris said.

“Leadership Foundations 1 was a great choice for my development plan, as leadership is an area in which I want more experience. Building these skills now is a way I can set myself up for success.”

After one of his colleagues recommended the Leadership Foundations prerequisite course, Self-Awareness & Communication, Chris and his manager decided that the one-day workshop would be worthwhile for the perspective and skills Chris would gain.

“We started the class with the DiSC Management Personality Profile, which helped us assess our leadership styles,” Chris explained.

“It’s amazing how much you can learn about yourself and how to work with others from this one tool. I left feeling like I could successfully lead a team. It also gave me an appreciation for

the styles of those with whom I currently work: my manager, teammates and peers.”

NextEra University introduced the Leadership Foundations program – a series of five interactive courses focused on fostering the skills needed to lead and influence an engaged and high-performing team – in 2013, replacing the Generating Business Results series.

“We shifted our emphasis to a curriculum that builds both tangible and intangible leadership skills,” explained NextEra University Manager Lorraine Kliebenstein. “Results are highly important, and the way we achieve results and work with our teams is what sets NextEra Energy apart from other organizations. The Leadership Foundations program and our other leadership development courses advance leaders’ effectiveness in their current jobs and future positions while aligning with our company values.”

Visit eWeb/Leadership to view the Leadership Development curriculum, including Leadership Foundations, available through NextEra University. Keep an eye on eWeb/NEU for all upcoming courses, including curriculum focused on career development, personal and professional effectiveness and more.

Principal Analyst Chris Gregorio is developing his skills throughNextEra University.

Page 10: March Energy Now

10 ENERGY now Vol. 6 No. 3 | March 2014

Zero Today’s Most Wanted“My texting-while-walking habit was so out of control ... it quickly spiraled when I got unlimited data. I never thought of asking, what could go wrong?”

Don’t let this happen to you. Take the training by April 11 and be entered for a chance to win cool prizes.

eWeb/SafetyTraining

History is filled with the stories of women whose tenacity, courage and ingenuity have led movements, helped shaped cultures and built cities. Each year, March is designated as National Women’s History Month to ensure that the history of American women is recognized and celebrated in schools,

workplaces and communities throughout the country.

This year’s theme – celebrating women of character, courage and commitment – honors the extraordinary determination and tenacity of women. Join NextEra Energy in celebrating and honoring the history of our female employees.

NextEra Energy hosts Strategic Workforce Planning Conference

NextEra Energy, in partnership with the Conference Board, recently welcomed more than 20 strategic workforce planning (SWP) leaders from several well-known companies to the Juno Beach office for a two-day workshop.

This SWP conference provided a forum for experienced practitioners to share innovative strategies and practical ideas to make better decisions within their organizations.

Some of the companies that participated with ours included McDonald’s, Raytheon, John Deere, Hershey’s, FedEx, Clorox, Boeing, ADP, McKesson and Lockheed Martin.

The workshop was a success, complete with candid discussions, hands-on activities, facility tours and presentations of useful practices.

“The discipline of workforce planning involves a notable amount of analytics, but I also believe human factors play a major role. These range from how a young person makes an early career decision to what motivates an experienced employee to share knowledge,” said Ken Languedoc, manager of NextEra Energy

Workforce Planning and SWP council member. “Council meetings are terrific opportunities for members to engage in robust discussions and develop innovative approaches so that companies like NextEra Energy can ensure they have the right people in the right jobs at the right times.”

The Council on Strategic Workforce Planning’s goal is to encourage open discussions and share best practives about:

» The direction in which strategic and share best practices workforce planning is heading and how to shape its future;

» Best and emerging practices in strategic workforce planning;

» Challenges, roadblocks and how to overcome them; and

» Critical strategic partnerships for ensuring strategic workforce planning success.

NextEra Energy celebrates Women’s History Month

LEARN MORE

Learn more about the Council on Strategic Workforce Planning.

Page 11: March Energy Now

Vol. 6 No. 3 | March 2014 ENERGY now 11

“Recognizing ZERO Today!” is NextEra Energy, Inc.’s rewards program highlighting injury-free locations and employees. Locations that reached a ZERO Today! milestone in February:

2014 Power to Care makes a difference across the state There’s nothing like helping someone else. Studies show that the more people volunteer, the happier they are. It connects you to others, it’s good for your mind and body, and it’s fun.

During Power to Care week, more than 1,300 NextEra Energy employees and their families in Florida were able to get out and do something nice for our community. We saw support and enthusiasm from all levels of the company. Monday through Saturday, the community relations and external affairs teams planned and staffed 29 events, including 24 on Saturday.

“Everywhere we went, our hosts were shocked at how hard our folks work and how much we got

done,” said Vice President of Development & External Affairs Pam Rauch. “All I can say is that if you volunteered during Power to Care week, thank you for personifying our company values and take a minute to appreciate the immediate and lasting positive impact of your work. The Power to Care projects, which covered a wide spectrum of activities, not only help individuals who are served by the various community organizations that we partnered with, but also people who work at each location.”

More than

1,300 volunteers

12 Florida counties

29 community volunteer

projects

More than

5,300 hours of volunteer

work

LEARN MORE

Read Pam Rauch’s FPL Blog for a complete wrap-up of the week. One-Year Award

Power Delivery

Cocoa Substation

Two-Year AwardPower Delivery

Belle Glade Service Center

Power Generation – Fossil & Solar

SEGS - Framer Junction

Power Generation – Wind

Ashtabula

Lake Benton

Mojave 3/4/5

Silver-Level AwardCustomer Service

Meters Operations: Broward Meters - 2 years

Power Generation – Florida

Central Maintenance: South Region - 2 years

Ft. Myers - 1 years

Power Generation – Wind

Horse Hollow 1 - 3 years

Moore Solar (St Clair Project) - 3 years

Sombra Project (St Clair Project) - 3 years

Gold-Level AwardPower Generation - Florida

GTTP - 7 years

Power Generation - Fossil & Solar

Central Maintenance - 10 years

One- and two-year recognition is awarded solely on time regardless of the number of employees at the location. Silver-, gold- and platinum-level recognition is awarded based on the number of employees at the location as compared to the number of months or years worked injury-free. For example, a location with more than 150 employees would be awarded a gold-level award for working one year injury-free, while a smaller location with between 51 and 150 employees would work three years to achieve the same award.

View video

Page 12: March Energy Now

12 ENERGY now Vol. 6 No. 3 | March 2014

Health Champion: Going for the goldIn January 2010, a friend of Linda Mauger-Harnish had just completed the Disney marathon and shared his brochure with her, which had a picture of the medal on the cover, when something clicked.

“I saw the medal and I wanted one,” said Linda, a benefits leader with NextEra Energy. “It’s all about the bling!”

Of course, it was about more than that, and it started with a call to Cigna’s Integrated Personal Health Team, a program that the Benefits department had recently put into place.

“I wanted to use their service since it was available to me at no cost due to being enrolled in the company-sponsored medical plan,” Linda said. “I thought I could stand to lose a few pounds and be healthier, so I started working with a coach to lose weight.”

The Integrated Personal Health Team requires that you develop your own goals under the reasoning that if you’re the one who comes up with a plan, you are more likely to stick with it. Enter Linda’s desire for a Disney medal.

“I knew that January 2012 would be the 15-year anniversary of the Disney Half-Marathon, so I started training in January of 2011, figuring the medal would have to be cool!” Linda said with a laugh. “I started at a local run and bike shop to get the right shoes, and there I found out about a beginners’ running group.”

Linda started training with the group, using an alternating walk-run system at first. She said she

loved the people so much that it inspired her to keep going, and eventually was self-disciplined and conditioned enough to run on her own.

However, while Linda was feeling better overall, the weight wasn’t exactly falling off.

“My big push wasn’t to lose weight, but I did wonder why it wasn’t happening. The Integrated Personal Health Team coach told me that I wasn’t going to see a dramatic weight loss with running, and that it would be more gradual,” Linda said. “She said that because you are working out more, you may eat more food – and if it’s not healthier, you won’t see results.”

As the half-marathon grew closer, Linda made some changes to how she ate, cutting out processed foods, reducing desserts and eating more fruits and vegetables. She said that as with running, the support of others helped her work toward this goal. This time, it was a group of co-workers who all agreed to eat healthier together.

Since that fateful meeting with a shiny medal and a phone call to the Cigna Integrated Personal Health Team more than three years ago, Linda completed the Disney Half-Marathon in January 2012, and went on to run in the Disney Full-Marathon in 2013. Using the training programs at RunDisney.com she’s also run nine other half-marathons and another full before competing in January 2014 in the first-ever Dopey Challenge – a total of 48.6 miles over four days; a 5K, 10K, half-marathon and full-marathon, for which she earned six medals. That’s a whole lot of running bling.

“I feel my biggest accomplishment was combining my love of running with raising funds for those in need,” Linda said. “I created a Dopey Challenge page on PureCharity.com and asked friends and family to donate in order to raise funds for Compassion International, which is an organization that helps children in poverty. I had a goal of $1,000 and raised $1,140.”

Linda said that since she started running – the longest she has consistently exercised – and eating healthier she’s dropped 20 pounds, is able to manage stress better and feels generally more at peace.

Check and AssessWith on-site health screenings already underway and a fun, new online health assessment platform, it’s easier than ever to Check & Assess your health, earning up to $990 for you and up to $1,980 for you and your spouse/same-gender partner.

Check the schedule to sign up for the next screening at your location. Cross another to-do off your list by checking your numbers through a health screening and submitting your numbers much earlier than the Nov. 30, 2014, deadline in order to qualify for 2015 health screening incentives*. View the on-site health screening schedule at MyPortal/MyHealth.

If you didn’t meet your numbers for 2014, you can still earn the full incentive by completing a reasonable alternative. You can work directly with NextEra Health and Well-Being or a Cigna Personal Health team coach to participate in programs that qualify as a reasonable alternative. If you complete the program and submit any required documentation by the deadline, you

will receive the credit for the incentives you missed even if you still don’t meet the target.

There are three ways to get answers to questions about the reasonable alternatives: You can call your Cigna Personal Health Team at 800-395-8712, and say Health and Wellness, then say Personal Health Adviser; email the team at [email protected]; or call NextEra Health and Well-Being at 561-694-6242.

For 2014, there is a fun, new platform powered by Zensey® to complete your health assessment on myCigna.com from your web or mobile device browser. Once you have done your health screening – whether by attending an on-site screening or visiting your personal physician – use your numbers to help complete a health assessment on myCigna.com through Zensey. It takes less than 10 minutes to complete and can help you set goals and make health improvements that last a lifetime – in addition to earning the health assessment incentive**.

Employees and their covered spouses or same-gender partners can receive a $15/employee or $30/employee and spouse or same-gender partner bi-weekly credit for completing the health assessment.

*The health screening incentive is not applicable to Florida Power & Light Company bargaining employees, Maine bargaining employees, and NextEra Energy Seabrook bargaining employees enrolled in the POS medical plan.

**The health assessment incentive is not applicable to Florida Power & Light Company bargaining employees and NextEra Energy Maine bargaining employees. Does not apply to NextEra Energy Seabrook bargaining employees enrolled in the POS medical plan. Eighty percent of Florida Power & Light Company bargaining employees and covered spouses or same-gender partners must complete a health assessment by Dec. 15, 2014, to avoid a surcharge in 2015.

Benefits Leader Linda Mauger-Harnish completed the Disney Dopey Challenge in January – a total of 48.6 miles over four days; a 5K, 10K, half-marathon and full-marathon. She also raised more than $1,000 for Compassion International, an organization that helps children in poverty.

Page 13: March Energy Now

Vol. 6 No. 3 | March 2014 ENERGY now 13

50 YearsKenneth Gilbert, Area Office Broward

45 Years Robert Conkle, Midway Service Center

40 Years Raul Dearmas, Central Broward Service CenterElena Estalella, General OfficeLouis Gonzalez, LeJeune/Flagler OfficeDaniel Kelley, Duane Arnold Energy CenterRonald Moorehead, Equipment Repair CenterJoseph Morrison, West Palm Beach Service CenterDavid Prince, Clark Service CenterDennis Stiles, Martin PlantCarl Vivolo, West Dade Service Center Charles Webb, Central Broward OfficeDennis Wyatt, Martin Plant

35 Years Orrett Anderson, Perrine Service Center John Autorino, St. Lucie Nuclear Power PlantRandy Bateman, Fort Myers PlantGary Bender, Ortiz Service CenterMoses Boney, Jupiter WestTimothy Brown, Jupiter Service CenterLissette Caram, Jupiter WestCatherine Carpenter, General OfficeLawrence Cope, Customer Service EastClinton Culpepper, Broward Service CenterDouglas Davidson, Golden Gate Service CenterMarvin Davidson, General OfficeJoseph Debona, Fort Myers PlantRobert Dexter, Martin PlantTimothy Doe, Wingate Service CenterMark Dryden, Juno Beach OfficeBill Dunlap, Starke Service CenterHeidi Ellenberger, Southern Customer Service CenterThomas Gillett, Turkey Point Nuclear Power PlantMaria Gomez, LeJeune/Flagler OfficeElio Gonzalez, Golden Gate Service CenterNelson Gonzalez, Central Broward OfficeRichard Hanneman, Point Beach Nuclear Power PlantRichard Hevia, Juno Beach OfficeNorman Hunter, Manatee PlantLarry Joens, Duane Arnold Energy CenterRaquel Jones, Northeast Service Center John Knott, Merritt Island Service CenterRussel Kunz, Sanford PlantLawrence Leblanc, St. Lucie Nuclear Power PlantNicolaos Leontitsis, Cape CanaveralEdmund Lewis, Wyman Power PlantAngela Lima, General OfficeSudershan Mathavan, Physical Distribution CenterMichael McCrary, Fort Myers PlantAlan Merrill, Seabrook Station

Val Miklausich, General OfficeJames Moffitt, Daytona Dispatch CenterCurtis Moore, Juno Beach OfficeTerry Moore, Richmond Service CenterSteven Mullins, Port Orange Service CenterVictor Muniz, Southern Customer Service CenterEdward Murphy, Miami Dispatch & PlanningRussell Muse, Fort Myers PlantEddie Nettles, Turkey Point Nuclear Power PlantRonnie Nicholson, Riviera BeachKevin Odonnell, Juno Beach OfficeHelio Ortiz, Jupiter Service CenterRandy Osborne, Fort Myers PlantDennis Pagano, St. Lucie Service CenterJames Phelps, Cape CanaveralJames Propst, Ormond Bch Service CenterDean Rasor, Miami Dispatch & PlanningApril Reynolds, General OfficeManuel Rodriguez, General OfficeDouglas Roth, Miami Dispatch & PlanningThomas Scotti, Daytona Bch Service CenterJoseph Sinclair, Miami Dispatch & PlanningRandy Stephens, Equipment Repair CenterJames Stevens, Fort Myers PlantScott Stone, Juno Beach OfficeBryan Stoyka, Cocoa Service CenterDean Tanis, St. Lucie Nuclear Power PlantJames Tate, Boynton Beach Service CenterErrol Thompson, West Dade Service Center John Townsend, Sanford Plant Charles Trowbridge, St. Lucie Nuclear Power PlantAllan Turner, Whitfield Service CenterJimmy Turner, Sanford PlantMichael Williams, Manatee PlantThomas Ziegler, LeJeune/Flagler Office 30 Years Dwayne Anderson, Sarasota Service CenterJorge Arpa, Juno Beach OfficeBrian Beatty, Duane Arnold Energy CenterJoseph Becker, Point Beach Nuclear Power PlantStephen Bousquet, Merritt Island Service CenterBeth Bowers, Royal Palm Service CenterPaul Burton, St. Lucie Service CenterRamiro Campins, Naples Automotive CenterPatricia Chapel, Duane Arnold Energy CenterGregory Coker, Whitfield Service CenterHenry Corro, Gulfstream Service CenterRichard Cote, Seabrook StationMary Craig, Customer Service NorthRonald Cummins, Merritt Island Service CenterAnnette Dann, Area Off - WestJames Davis, Duane Arnold Energy CenterTimothy Debaker, Point Beach Nuclear Power PlantVincent Decleene, Point Beach Nuclear Power PlantJeffrey Deptula, Customer Service EastSteven Emerick, St. Augustine Service CenterJoan Fernandez, General Office

Michael Flinn, St. Lucie Nuclear Power PlantSharon Gonzalez, Turkey Point Nuclear Power PlantRobert Goodin, Turkey Point Nuclear Power PlantJames Green, Point Beach Nuclear Power PlantJohn Heipley, General OfficeVickie Henson, Customer Service NorthFrank Hernandez, Richmond Service CenterJuan Iglesias, Richmond Service CenterSteven Jensen, Juno Beach OfficeWilliam Kindred, Northeast Service Center Larry Kirkland, Lake Park Service CenterPeter Kunzweiler, St. Lucie Nuclear Power PlantDavid Lacenera, St. Lucie Service CenterBrian Lefcourt, Turkey Point Nuclear Power PlantTimothy Lewis, General OfficeNoel Lindo, Duane Arnold Energy CenterBrett Livingston, Merritt Island Service CenterAlan Mccormick, Merritt Island Service CenterRobert Miller, Physical Distribution CenterDavid Morganti, Juno Beach OfficePierce Neely, Wingate Service CenterRex Noble, Customer Service EastGeisha Pell, Customer Service EastAndrea Pelt, General OfficeSteven Perdew, St. Lucie Nuclear Power PlantJohn Reno, Jupiter WestJose Ribeiro, LeJeune/Flagler OfficeSusan Roach, General OfficeMarietta Rojas, General OfficeGeorge Rosier, St. Lucie Nuclear Power PlantRandy Sekula, Sarasota Service CenterDoreen Settle, Jupiter WestDonald Shaffer, Lauderdale Power PlantGary Sigl, Point Beach Nuclear Power PlantDara Simmons, Customer Service NorthJon Snider, General OfficeGregory Sodders, Customer Service EastLarry Spear, St. Augustine Service CenterNancy Swalwell, Juno Beach OfficeBarbara Thompson, Gulfstream Service CenterAnn Tibbetts, Seabrook StationJames Tocci, West Palm Beach Service CenterSteven Vaccarello, Juno Beach OfficeHoward Wachsmuth, Point Beach Nuclear Power PlantDouglas Watry, Point Beach Nuclear Power PlantJohn Wendel, Golden Gate Service CenterDean Weyenberg, Point Beach Nuclear Power PlantDonna Wilcox, Area Office BrowardGregory Williams, Area Office BrowardMarcia Willis, Juno Beach OfficeStephen Winter, Duane Arnold Energy CenterTodd Wisell, Seabrook StationGerald Young, Duane Arnold Energy Center 25 Years Ada Abalo, LeJeune/Flagler OfficeJames Allison, Flagler Service CenterAlicia Angel, Seabrook Station

Jeffrey Barbieri, Physical Distribution CenterVernon Beck, General OfficeBrian Bowsman, Stuart Service CenterScott Brown, Customer Service EastMartha Bulnes, General OfficeAbraham Burgess, Broward Service CenterHoward Burke, St. Lucie Nuclear Power PlantWilliam Burrell, St. Lucie Nuclear Power PlantYvonne Caskey, LeJeune/Flagler OfficeAllan Cohen, Palatka Service CenterKevin Coyle, Rangeline Service CenterDavid Craig, St. Lucie Nuclear Power PlantMaria Cuevas, Miami Dispatch & PlanningJames Demars, Physical Distribution CenterWilliam Downs, Seabrook StationRichard Essex, Seabrook StationPaul Feest, Point Beach Nuclear Power PlantPenny Fields, Seabrook StationGary Flanders, Seabrook StationMorton Friedrich, Central Broward OfficeJuan Garcia, Turkey Point Nuclear Power PlantRoque Goitia, Northeast Service Center Clifford Hall, Turkey Point Nuclear Power PlantRobert Healy, Seabrook StationKenneth Howerton, Fort Myers PlantWilliam Ingersoll, General OfficeTheodore Jenis, Seabrook StationJames Kennish, Seabrook StationGeoffrey Kim, Seabrook StationRobert Law, Seabrook StationMary Lopez, General OfficeMichael Macleod, St. Lucie Nuclear Power PlantMark Macnichol, St. Lucie Nuclear Power PlantRonald Mendola, Turkey Point Nuclear Power PlantGlenn Mulcahy, St. Lucie Nuclear Power PlantJuan Nasiff, Juno Beach OfficeJuan Pallin, Turkey Point Nuclear Power PlantRosa Prieto, Southern Customer Service CenterRalph Reese, Turkey Point Nuclear Power PlantJohanna Rehe, Palatka Service CenterKenneth Reynolds, St. Lucie Nuclear Power PlantDamon Ritter, Seabrook StationMelanie Rudy, St. Lucie Nuclear Power PlantMaria Sarria, Northeast Service Center Kevin Schoff, Seabrook StationNancy Shearer, Punta Gorda Service CenterMichael Simmons, Manatee PlantJohn Sylvain, Seabrook StationRonald Thompson, Juno Beach OfficeKevin Truax, Gladiolus Service CenterNorman Walker, Seabrook StationNicholas Walts, Seabrook StationBarry Wilkinson, Bonita Spring Service CenterCynthia Zinni, General Office

Remembrances

Service AnniversariesCongratulations to the following employees of NextEra Energy companies for their dedicated service:

R. P. Adams, 86, Plant Supervisor, Port St Lucie, Fla.D. K. Attaway, 67, Maintenance Foreman, East Palatka, Fla.B. K. Baesler, 67, Customer Service Representative, MiamiHarriet E. Barbara, 89, Accounting Clerk, MiamiJesus Belardo, 63, Collector, MiamiC.H. Bennett, 86, Working Foreman, Fort Lauderdale, Fla.John Bensen, 93, Assistant to Vice President, MiamiWanye Bordner, 79, Material Man, MiamiRichard Brock, 85, Troubleman, MiamiD. Brombach, 84, Service Center Supervisor, MiamiGeorge R. Brookshire, 64, Procedure Writer Senior, Homestead, Fla.George Brown, 71, Senior Reader Collector, MiamiHarry Bruce, 88, T&D Supervisor, MiamiThomas Brumbaugh, 83, T&D Supervisor, Deefrield Beach, Fla.Beverly Butler, 80, Customer Service Representative, MiamiCharles Buzzard, 62, Tech Instructor, Homestead, Fla.R. E. Caroll, 77, Cable Splicer, MiamiScott Carpenter, 70, Senior PGBU Leader, MiamiMary Jean Carr, 92, Secretary, MiamiRobert C. Cottrell, 66, Senior Line Specialist, MiamiW. Currier, 70, Document Control Technician, MiamiWilliam Daily, 72, Print Engineer, MiamiDennis Dougherty, 73, Relay Technician, Miami

Charles Dupree, 82, Area System Protection Manager, Daytona, Fla.Robert Elliott, 70, Production Specialist, Fort Lauderdale, Fla.Franklin J. Fortney, 80, Construction Services Senior Technician, Palmetto, Fla.Joseph Frosch, 70, Distribution Analyst, MiamiLillie Gewinner, 87, Senior Administrative Specialist, MiamiSandy H. Gilliss, 89, Equipment Operator, MiamiHoward Green, 97, Assistant Customer Service Supervisor, MiamiF. E. Hanby, 85, Assistant Superintendent, Cape Canaveral, Fla.Francis Harris, 88, Working Foreman, Delray Beach, Fla.Carl Hart, 87, Working Foreman, Callahan, Fla.Shirley Hill, 69, Turbine Operator, MiamiDavid Hoxie, 71, Production Leader, Indiantown, Fla.J. W. Huffmaster, 88, T&D Supervisor, Fort Myers, Fla.J. R. Jimerson, 69, Dispatcher Clerk, North Port, Fla.William Kachman, 87, Cable Splicer, MiamiStanley C. Kalisz, 60, Senior Nuclear Plant Operator, Homestead, Fla.W. Keller, 83, Serviceman A, Boynton Beach, Fla.R. E. Keltz, 85, Senior Procedures Analyst, MiamiHedy King, 91, Audit Clerk, MiamiW. G. Kramer, 82, T & D Supervisor, MiamiH. M. Ksiezak, 71, Audit Clerk, MiamiRichard Love, 76, General Maintenance Leader, Homestead, Fla.Sally Magersuppe, 55, Senior Meter Reader, Miami

Melvin Marken, 76, Design Draftsman, MiamiAlexander Markowski, 76, Machinist, Port St. Lucie, Fla.Ernest E. Maxey, 82, Trouble Supervisor, Fort Myers, Fla.R. E. Maxwell, 90, Distribution Dispatcher, MiamiGeorge U. Metcalf, 83, Watch Engineer, Riviera Beach, Fla.James Murphy, 83, Troubleman, MiamiShirley A. Oliver, 79, Analyst Information Systems, MiamiGary Rodgers, 62, Utility worker, Port St Lucie, Fla.Charles Roof, 85, Truck Serviceman, Titusville, Fla.Julian Sansom, 69, Maintenance Foreman, MiamiW. F. Scheicher, 67, Senior Nuclear Plant Operator, Homestead, Fla.John Carson Scott, 67, Line Specialist, MiamiJ. L. Skinner, 67, Senior Contract Construction Rep, MiamiT. Jayne Stripling, 90, Estimator, MiamiB. J. Telatovich, 64, Plant Electrician, Fort Lauderdale, Fla.Winton Thomas Sr., 70, Substation Electrician, Baldwin, Fla.R. G. Tibbits III, 66, Utility worker, MiamiR. M. Williams, 87, Plant Administration Supervisor, Lake Monroe, Fla.Philip Wilson, 70, Customer Project Manager, Melbourne, Fla.Robert E. Wyatt, 95, Troubleman, Sarasota, Fla.

NextEra Energy offers condolences to the families and friends of the following employees:

Page 14: March Energy Now

14 ENERGY now Vol. 6 No. 3 | March 2014

ENERGY NOW: 700 Universe Blvd., Juno Beach, FL 33408 Internal Communication Manager: Neil Nissan, 561-694-3712 Editor in Chief: Amanda Sech, 561-694-4608 Photographer: Doug Murray Web support: Cindy Donelson, Dan Herron

Contributing writers: Josie Bird, Janice Brady, Sarah Christy, Alys Daly, Christie DuBois, Sarah Gatewood, Eve McConnell, Dave McDermitt, Stephanie Mitrione, Neil Nissan, Bill Orlove, Meredith Rollo, Amanda Sech, Shannon Strahan, Lindsay Wallace, Todd Zeranski.

Published monthly for employees and quarterly for retirees by Marketing & Communication

Drivers vied for position in the races at Daytona International Speedway last month, but there was one clear leader when it came to clean energy. For the sixth year, NextEra Energy Resources served as the Official Renewable Energy Provider of the Daytona 500 and other motor sports events held at Daytona International Speedway.

The company also sponsored the NextEra Energy Resources 250 race, which came down to the wire as Kyle Busch won in one of the closest finishes in the history of the NASCAR Camping World Truck Series.

The International Speedway Corporation purchases renewable energy certificates that are used to help fund the development of

wind and solar energy facilities across the United States.

“The partnership with International Speedway Corporation continues to provide support for our renewable energy activities and puts the spotlight on Energy Resources as a clean energy leader,” said Rick Anderson, senior director of Sales and Business Development for NextEra Energy Resources’ Power Marketing organization. “The event is valuable in building brand recognition with potential customers.”

NextEra Energy Resources also serves at the Official Renewable Energy Provider for all of the NASCAR events in November at the Homestead-Miami Speedway.

NextEra Energy is a leader in race for clean energy

It was a big finish for the NextEra Energy Resources 250 race at the Daytona International Speedway last month. Inset photo: Rick Anderson, senior director of Sales and Business Development, Power Marketing, presents the trophy to Kyle Busch, who won in one of the closest finishes in the history of the NASCAR Camping World Truck Series.