Marcial Jr. R. Militante2358 Hafza Bint Umar St., Ar Rawdah, Riyadh KSAContact Numbers: +966 509530565/+639 333886668Email Address: Militantemarcial16@gmail.com

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Objective: Seeking a marketing position with an organization where demonstrated skills in marketing, product support, and sales can be used to increase profitability and promote growth.

Personal Data:Age: 26Birthday: May 16, 1990Civil Status: SingleWeight: 120 lbs.Height: 5”5Languages Spoken: English, Arabic, and Tagalog

Educational Level:

PSSR (Machine) Foundational Certification Caterpillar University (SY- 2014)

Inside Sales Rep (ISR) Curriculum Caterpillar University (SY- 2015)

Polytechnic University of the Philippines (SY-2007-2011)Bachelor of Science in Business AdministrationMajor in Marketing Management

Professional Background:

2016 September – Present: Working as the Parts Sales and Service Representative for Abunayyan JCB Machinery Equipment Saudi Arabia, Product Support Marketing Department with following responsibilities:

Duties Performed:

Service Department Support

Interfaces with Service Technicians and ensures their Parts and Accessories needs are being met.

Takes service technicians’ orders for parts and fill them as fast as possible

Assists service technicians in determining parts & accessories requirements for individual jobs

Recommends related Parts and Accessories, which may be required for a job

Notifies service personnel when special parts or back-ordered parts are received

Customer Support

Provides excellence customer service to all of the dealership’s customers

Assists Manager with attaining retail sales and profitability plans in Parts and Accessories

Greets customers immediately in a courteous and friendly manner

Possesses the ability to work with several customers at one time while maintaining individual customer satisfaction

Points out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase

Assists customers with determination of Parts and Accessories requirements and research merchandise in catalogues

When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership

2014 April – July 2016: Working as the Parts Sales and Service Representative for Al Bahar Caterpillar Middle East, Product Support Marketing Department with following responsibilities:

Account qualification and updating:

The ISR will proactively manage an account base of about 1000 accounts in an assigned territory and update the customer profiles through Saleslogix CRM as his primary tool. Employing a discipline phone call campaign, ISRs will qualify accounts, update the customer's complete account information and begin to develop the relationship.

Selling and Marketing:

ISRs will sell CAT spare parts, service jobs, and repair options to customers in Kuwait, Qatar, Oman, Bahrain, and UAE.

Sells special focus Marketing programs (PM Contracts, Cat Oil, Engine/Transmission Overhauling Total Repair Agreement, Fluids and Lubricants Analyses, etc.)

Visits Customer Offices and Machines Sites and Perform Inspections of customers in UAE.

Establishes Annual Business Plan.

Develops customer focus strategies to sell parts, services, and focus marketing programs

Reports customer competitive buying practice and behavior for targeted customers

Reports competitors transaction prices and poor performance (Parts and Service Suppliers)

CAT ISRs and Sales Engineers identify competitive brands sold in territory and rank them according to their impact on the market.

Performs market survey and study to collect or verify data (if required)

Maintain call cycle:

ISRs will use AVAYA in calling and selling CAT spare parts primarily to customers in Qatar, Kuwait, Oman, Bahrain, UAE, Kenya, Nigeria, and Ethiopia.

Taking into account the diversification of the customer base and that some customers may require contact on either a weekly, monthly or semi-annual basis.

Maintain accurate account database:

ISRs will maintain accurate customer account information and machine population. Promote Dealership Services: ISRs will promote all dealer offerings and capabilities related to parts and service.

ISRs will use SalesLogix CRM software to create and manage business opportunities and activities.

Lead development:

ISRs will develop and qualify equipment and/or parts and service leads and where applicable, forward them to the Engine/ Machine Sales Engineers.

2013 April – 2014 April: Worked as the Parts & Service Marketing Specialist (Supervisor 1) for the Monark Caterpillar Philippines, Corporate Planning business unit with following responsibilities:

Researches, compiles and analyses service product & market information.

Formulates and implements specific marketing strategies and programs specific to Service Department.

Monitors, analyses and reports Service Sales trends, Rebuild Sales trends, by market/customer segment in order to identify growth opportunities.

Identifies analyses, understands and reports competitive activities affecting sales of Caterpillar Engine, Drive train and Rebuild Phil wide in order to gain business intelligence insights.

Recommends to the Corp Plan Director and Service GM marketing campaigns based on relevant market, product and sales transactions data in order to meet Service DCAL and Service Profitability targets.

Develops and implements Market and Customer Surveys, analyses data and recommends appropriate actions in order to address common customer concerns.

Provides expertise to AMs and Service Department in Selling Features vs. Competition in order to show the premium of Monak- CAT Product and Service.

2011 May - 2013 April: Worked as the Marketing Assistant of Honda Prestige Philippines, Marketing Department with the following responsibilities:

Assists the BM/OIC for the implementation of approved marketing activities to boost sales output.

Entertains sales inquiries and ensures consistent follow-up.

Assists the Branch Manager/OIC by providing stock requirement’s information necessary for the creation of purchase requisition (PR) for purchasing stocks of units.

Handles customer’s complaints proactively by providing appropriate action and coordination with concerned person or department for results.

Coordinates with the Branch Secretary all units for service schedule, return or warranty.

Creates annual competitors analyses and price monitoring of competitors’ products.

Technical Training Attended: Al BAHAR CAT Regional Training Center

1. Preventive Maintenance Procedures2. Fundamentals of Marine Engines              3. ACERT Technology Engine Fuel Systems4. Aerial Work Platform Product Introduction5. Aerial Work Platform Customers and Markets 6. Fundamentals Of Gas Engines7. Conventional Engine Fuel Systems8. Fundamentals of Diesel Engines9. Territory Management for Salespersons10. Electronic Engines Diagnostics & Testing Systems11. Fundamentals of Hydraulics12. Fundamentals of Electrical & Electronics13. Using Caterpillar  Diagnostic Tools 14. LSPC & NFC Hydraulic Pump Control  Systems 15.  3600 Engine Master Mechanic16. Fundamentals of Power Train Systems 17. Engine Parts Reusability18. Electro Hydraulic & Transmission Systems & Testing Systems19. Electronic Clutch Pressure Control Transmission 20. Electric Power Generators – Parallel Operation & Diagnostics21.  Power Shift Transmission Reconditioning Procedures22. Vehicular Monitoring Systems

Character References:

Michael Aberin ISR Product Support Al Bahar Caterpillar 056 5708985

Walid Wytayyeh Central HR Manager Al bahar Caterpillar Walid.shtayeh@albahar.com

Jose Eufel ChanCredit CounselorBank of Makati Inc.San Pedro, Laguna09073452496

I hereby certify that the statement made by me are true, complete and correct to the best of my knowledge and belief.

Marcial Jr. R. Militante Applicant