Mariam N. Khan1 Nelly Court, Brampton, Ontario, L6P 1S9 Phone: (647) 686-0337 Email:mariamk16@hotmail.com

PERSONAL SUMMARY

A well networked and highly successful branch manager with extensive customer service experience and of working to set schedules and deadlines. Boasting a strong background of supporting staff & senior management, as well as possessing an excellent commercial approach to solving problems and developing business. Having the commercial and visual awareness to drive sales, manage profit and loss and ultimately increase branch profitability. I am seeking a position within an ambitious & exciting company where I can utilize my managerial experience and be challenged to push myself further.

SUMMARY OF QUALIFICATIONS:

Highly organized and detail oriented Excellent oral and written communication skills Ability to handle multiple priorities and deadlines Good understanding of the social behaviour in multiple disciplines Implementing change effectively. Strong People Management skills. Proven ability to win new business. Excellent mentoring and motivational skills. Extensive product knowledge. Financially and commercially aware.

PROFESSIONAL EXPERIENCE:

Apr. 2007- Present Service Ontario, Brampton

Branch Manager

Provided fast, friendly and easy government information and services. Ability to work under extremely stressful environment. Listen to customers, analyze their needs and offer adapted solutions Take appropriate action to efficiently resolve issues Review and finalize clients’ documents according to the guideline provided by ministry; Plan, manage, and execute the full range of delegated responsibilities on own initiative following

established procedures, regulations, and policies. Provided friendly and knowledgeable customer service Accurate cash handling, balancing and preparation of bank deposits Investigated and resolved customer inquiries and complaints in an empathetic

manner. Adhered to all confidentiality requirements at all times according to the ministry policy. Solved unresolved customer issues. Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Trained staff on operating procedures and company services. Fostered an environment which encouraged continual process improvements. Developed highly empathetic client relationships and earned a reputation for

exceeding service standard

June 2006 – March 2007 Rogers, Brampton

Customer Service

Managing Incoming Calls as a full time Customer Care Associate

Setting up new customer accounts including assisting customer in product selection including promotions, explaining billing procedures, and pricing schedules, promoting payment method options, and processing payments.

Handling customer account inquiries payments including analyzing customer accounts, explaining billing changes, and explaining pricing schedules.

Managed to answer customer’s questions using formatted screens, scripts and procedures

Conducted transfer of calls to functional specialist for more detailed information on product areas

Recommend, select and help locate or obtain merchandise based on customer’s need

Apr. 2005 - 2006 Chehab & Khan (Barristers & Solicitors), Concord

Law Assistant/Receptionist

Provided customer service when handling incoming calls and walk-in customers; Listen to customers, analyze their needs, filling client intake, and providing a check list for senior

lawyers and providing alternate adaptive solutions; Managed cases by preparing case summaries, mediation statements, exhibits, and related

correspondence; Review various legal documents to assure that all relevant materials are complete according to rules

and regulations;

EDUCATION:

Sep. 2005-2011 York University

Bachelors of Sociology (Specializing in Advance Sociology)

REFERENCE: Available upon request