Marilyn Thomas2439 8th Street, Apt A Berkeley, CA 94710

(209-507-3363) msdenette@gmail.com

Objective: I have the ability to work well in high-pressure environments, both as part of a team and independently prioritizing, and resolute in my efforts to achieve both personal and company goals, I look forward to contributing these qualifications among others to a terrific and dynamic workplace.

Skills & qualifications:

Management Microsoft Office Proficiency Self-directed Resourceful and Reliable Professional and Mature Dedicated Team Player

Employment History:

Call-SocketCustomer Service Agent/ Assistant Trainer 3/2014 – Current

In charge of Nesting for new Hires Schedule and coordinate training classes with management team Maintained a matrix that tracked employee progress Handle various campaigns (education, health, tubs, etc.) Mentor and assist with training new employees into the work environment. Train new hires, develop seasoned agents and managers. Handle inbound & outbound customer contact in a timely and efficient manner.

Best Western IndustriesFront Desk Agent 2012 - 2014

Night Auditor, answer phones, transfer calls, exceptional customer service, Manage the reception area, including greeting visitors and responding to telephone and in-person request for information.

AmazonSeasonal Staff Associate 2013 - 2013

Warehouse receiver, inventory, picker, pallet storing, pallet receiver, pallet builder, gift wrapping, etc.

Bank of StocktonImaging Specialist 2011-2012

Data Entry, Check Sorter, Balancing Clerk, Upload and send files, Facilitated working relationships with co-workers and management.

West Asset ManagementCollection Specialist 03/2012 – 09/2012

Made and received collection calls daily, collect money on accounts for American Express.

Exceptional customer service, Conduct Title loans, Tax returns and Amendments, Cash handling, daily deposits, train existing and future manager.

Allied Cash Advance Branch Manager 2009-2010

Exceptional Customer Service, inventory, daily deposits, Cash handling, opening and closing accounts (marketing, etc.)

Downey Savings and Loan Transaction Coordinator 2008-2009 Answer phones, took messages, transferred calls, filed documents, showed bank owned homes to buyers, called all county and city utilities and started service for all properties, entered new listings into MLS and audit all files. Coordinated field operators.

Hungry HunterGeneral Manager 1994-2004

Coordinate and direct a $1.2 million restaurant with 30+ employees Conducted staff meetings as well as managers meetings Oversaw daily operations; open and close restaurant Achieved an 85% rate for customer satisfaction

Education/TrainingMclymonds High School Oakland, CA Western Career College Stockton, CACalifornia Healthcare Administration Certificate of CompletionHospitality Committee Greater St. John M. B. C.