marine repair technician · 2017. 12. 6. · three facebook ads targeting wisconsin, age 17 or...

Marine Repair Technician

Wisconsin Indianhead Technical College 31-461-4 Technical Diploma

2012 Program Review

and

Program Improvement Plan

CONTENTS

Catalog Page .............................................................................. 1 Review Team Membership ....................................................... 3 Self-Study Reports .................................................................... 7 WTCS QRP Scorecard Analysis Reports ............................... 25 Program Improvement Plan .................................................... 41

TEAM MEMBERSHIP

5

ACADEMIC PROGRAM REVIEW PROFILE

Program Number & Name

31-461-4 Marine Repair Technician

Program Academic Dean Title/Location

Karen Hoglund Academic Dean Ashland

Team Lead(s) Title/Location

Todd Larson Marine Faculty Member Ashland

Team Members Title/Location

Tim Edwards Marine Faculty Ashland

Kelly Dunn Financial Aid Advisor Ashland

Shawnda Schelinder Marketing and Public Relations Ashland

Program Information:

Capacity (new students admitted/year): 16-20

Number of Faculty: FT: 2 PT: 0

Statewide Curriculum: Yes? No? X

Number of Technical Studies Courses in each of the following delivery modes: (there may be duplication for courses offered in multiple modes)

Classroom: 11

Online: 0

ITV/IP: 0

Blended: 0

Program Accredited by:

Date of Last Accreditation

Date of Next Accreditation

Is a visit required? If so, when is the next visit?

Program Licensed by:

Date of Last Licensing:

Date of Next Licensing:

Is a visit required? If so, when is the next visit?

Please list other program memberships:

Note: The accreditation, licensing, and membership information listed above will be listed in the annual

WITC Fact Book.

SELF-STUDY REPORT

9

SELF-STUDY SUMMARY REPORT

Program Information

Program Name: Marine Repair Technician Team Chair: Todd Larson

Academic Dean: Mike Boyle Divisional Dean: Randy Deli

Process Used to Complete the Self-Study

Meeting format (in-person, IP, conference calls etc.)

In Person.

Number of meetings Two.

How was the self-study handled? (as a group, assigned to individuals to report back to group, etc.)

Met as a group.

Additional comments:

Summary of Findings

As you completed this self-study section of the program review, what areas "stand out" in your program? Please explain.

Interesting to look at the program statistics and talk about issues which may have caused change from year to the next.

What has surprised you? Please explain. The surprise was we had 45% retention one year. The reason for occurring once discussing with our program team was the fact that we enrolled zero students (intentionally) to finish the two year program.

List two or three of the items identified through your self-study that you will focus on to make improvements to your program.

Need to market Wisconsin specific areas for MRT – Green Bay, Oshkosh, and Appleton.

When/where in your program will you implement these improvements?

Improvements would be implemented over the next two years.

What methods (direct or indirect) will you use to assess the success of this implementation?

Completed or not completed - this is a direct measurement.

Access campaign and market as potential students log on.

Three Facebook ads targeting Wisconsin, age 17 or older males from Green Bay, Oshkosh and Appleton area (example: 170, 630 hits).

“Click through” rates will be assessed - .024%. National average is .015%. Marketing cost$1.59 per exposure.

Monthly cost of $270.

What new outcomes or benchmarks do you hope to achieve through these recommended changes?

Additional comments:

11

SELF-STUDY CATEGORY RESULTS

Program and Category

Program: Marine Repair Technician

Category: Program Statistics

PLUSES (Strengths) DELTAS (Opportunities)

Retention, headcount and graduate satisfaction. Graduates employed in related field.

45% retention in one year.

Select one PLUS item and explain the root cause:

Retention – Overall retention has been very good in the program. Great instruction, equipment, cost of the program and moving to a three semester format could all account for retention.

Select one DELTA item and explain the root cause:

45% retention one year – The cause of this number was we did not allow enrollments in the spring semester in order to finish up the two year program before implementing the new 3 semester program.

Overall employed related of 0% in 2008-2009. The root cause of this score could be that the graduate response of surveys was zero from this group.

What items in this category MUST be addressed on our improvement plan?

Make surveys worthwhile to return because many Marine grads are not local and this must be known when sending out follow up surveys.

Integrate Facebook page reminders; these Facebook pages will be reminders for students to complete the graduate survey form.

What items in this category MIGHT be addressed on the improvement plan?

Spring enrollment numbers must be closely monitored to ensure combined capacity meets Marine Lab capacity.

What items in this category may be considered a BEST PRACTICE OR INNOVATION?

Headcount and graduate satisfaction.

Students are happy with the education they received.

Team Rating

Please indicate by an (X) the team rating of your program on this category.

All areas need improvement

Some areas meet expectations, but most

areas need improvement

All areas meet expectations —few areas

need improvement

Exemplary—all areas exceed expectations—use

as a model for other programs

X

Additional Comments: (optional)

13




Category: Curriculum


Structured curriculum delivery.

Format checklist.

More consistent delivery.

TSA – We want to develop a skills assessment to meet the needs of the marginal students.

There are not enough hours in the curriculum to teach semester two and we want to add three credits of core curriculum to this semester.


All items from past program improvement plan have been implemented.

Curriculum is based on performance task with a checklist. The root cause is the direction towards performance based curriculum.


Applied Science has not been meeting student needs and will be modified from the curriculum replaced with a 3 credit core class the 3rd term.


This will be addressed in our improvement plan. We would also like to add 6 credits of Advance Marine after graduation. Introduction to CAN-BUS, plus the new core course that needs to be developed as part of the modification.


Applied Science has not been meeting student needs and will be modified from the curriculum replaced with a 3 credit core class the 3rd term.


Performance based curriculum checklist – great means of student assessment and may integrate into TSA assessment.

Marine Welding was transformed into a Metal Fabrication course and performance task checklist have been used in other semesters.

Team Rating






need improvement



X


15




Category: Assessment of Student Learning


Assessment of performance task checklist.

Reference Manuals and course packets.

Program outcomes.

Assessment of student completed projects and level of performance.


Assessment of performance task checklist is used to verify industry applicable tasks.


Assessment of student completed projects and level of performance.

These performance tasks can be modified for additional assessment depending upon the student.


Work towards TSA state assessment standards.

TSA assessment and assigning grading to classroom/lab projects and level of instructional competence for each student.



Performance task checklist really streamlined the learning process.

The current improvement in student assessment and student reference manuals leads to better assessment, performance and retention.

Team Rating






need improvement



X


College-wide outcomes are being addressed (communication and mathematics) and we are a pilot

project in Marine Repair. Much of the assessment depends on when the students actually started

(spring/fall) within the program. This assessment is done during the final semester the student is

attending the program. Critical thinking is assessed during the lab troubleshooting projects.

17




Category: Advisory Committe


Members have been rotated and revised.

Meeting minutes.

We review all standards of the program.

Student representatives.

General Studies have been represented in the past, but we have no steady representation from Student Services. Kelly Dunn from Student Services does provide the meeting minutes which is extremely helpful.

The Advisory Committee meets only once a year due to working around the business members work commitments.


Members have been rotated and revised. The reason is to rotate members through the Advisory Committee.


Only able to meet once per year because of industry conflicts.



Making sure we have a student representative on the Advisory Committee for each meeting. (We generally do this as a best practice.)


Meetings are very organized and well planned. Advisory Committee makes excellent recommendations.

Team Rating






need improvement



X


We now have one employee instead of all employers. We always have a student representative. The chairperson rotates at each meeting.

19




Category: Equipment and Facility


Equipment comparable today’s technology within the main industry.

Software.

Basic test equipment needs repair/replacement of aging service manuals.

AV area in lab needs to be addressed.

Welding lab needs to be remodeled for 14-16 stations.


Equipment - college support and additional test tanks allow students to work on numerous projects.


Welding lab needs to be remodeled for 14-16 stations. Welding lab was cut back to make room for computer students more than 20 years ago.

Test tank area too small and crowded and will not allow engine noise to be contained within the test cells.


Expansion of test cell testing area. Remodeling of Welding area.


Look at ways to control noise levels during multiple test engine performance checks.


The software which the Marine Repair program students utilize is up to date and a wonderful tool for the students.

Ordering of major equipment and this equipment is up to date.

Team Rating






need improvement



X


21




Category: Staff Development


College offers professional development opportunities.

Inservices are being planned to better utilize time (Mondays or Fridays) and to meet student schedules.

Some offerings are limited due to technology or distance.

Professional development conflicts with teaching schedules.

Funding or additional funds and offerings are limited due to technology or the training may be a distance away.


There are set aside dollars for professional development.


Program instructors should have a budget of $6000 for professional development opportunities that would keep them current in their field. They are limited by funding and technology.




Instructors serve on national committees and have done so for many years to approve the Marine program.

Team Rating






need improvement



X


23




Category: Collaboration Across the College (fill out a Self-Study Category Sheet for each section of the self-study. (Additional sections may be added if

desired)


Marketing dollars spent to increase exposure on Google to have WITC return as one of the top hits for a training facility for Marine Repair Technician.

Marine Repair Technician advertising in various publications including: Great Lakes Scuttlebutt, Midwest Scuttlebutt, Bats and Notes Magazine, Outdoor News, Lake Superior Magazine and Lakeland Boating Magazine.

News releases in local newspaper to advertise the $500 Paul Schoch Scholarship for any student enter the MRT program at WITC.

Article about a current MRT student in the WITC Career Impact publication that is mailed to all box holders in the area.

Advertising student testimonials and other best practices through various medias including college promotional DVD’s, Flash program videos, graduate survey results brochure and website exposure to community members and businesses to grow potential collaborative efforts of the program.

Continuing Education offerings.

Adding safety issues as a talking point in the admissions interview.

Increase amount of financial aid to assist in cost of tool kits for program.

Missed opportunities due to policies regarding event sponsorships.


WITC has an excellent marketing staff who works closely with the MRT instructors.


Missed opportunities due to policies regarding event sponsorships.


Marketing will research power boat racing in the Cities and provide flyers at area fishing tournaments. Also, need to update current flyer/brochure for MRT program.

24


Expand MRT specific ads to target Green Bay, Oshkosh and Appleton areas. Expand internet ads as well a cable TV ads which reach only about 30% of interested area. Target market at boat racing events by disturbing flyers to attendees. Look at sponsoring an event.

Student tools have somewhat of an effect on enrollment in regard to pricing and needs to be reviewed.


The communication between the instructors and the on-campus marketing team is excellent.

Team Rating






need improvement



X


Request a Student Services representative be present at Advisory Committee meetings.

WTCS (Wisconsin Technical College System)

QRP Analysis Report

31

WTCS QRPDS SCORECARD ANALYSIS WORKSHEET

Check One: (two worksheets should be completed—one for target score analysis and one for threshold score analysis.)

X TARGET SCORE ANALYSIS

THRESHOLD SCORE ANALYSIS


Indicator Actual Target Threshold What practices might be causing this performance?

C-251 Pass Rate of 80%

92 100 92 Instructors spend extra time demonstrating concepts and creating hands-on activities for reinforcement.

F-251 Fall to Spring Retention

100 100 100 Students like having the ability to move from the first semester of some of the basics and having the opportunity to move into 2nd and 3rd semester with more advanced Marine Repair, including customer projects. Because of the faster pace students are motivated to complete the program.

33

BEST PRACTICE OR INNOVATION

Program Marine Repair Technician

Short Title/Caption of Best Practice Three-semester curriculum

QRP Indicator Number & Name F251 Fall to Spring Retention

QRP Scores Actual: 100 Target: 100 Threshold: 100

Select One: □ Best Practice X Innovation

What is the Best Practice/Innovation?

The three semester program offers students the ability to move into advanced curriculum and work with multiple/different instructors. Students look forward to this and are motivated.

Why this is considered a Best Practice or Innovation?

Keeps students interest high and students look forward to advancing their skills. The also look forward to working with and learning from another instructor.

How has this impacted on the high-level results for this program?

Has greatly improved many of the categories and transitions as important to other indicators.

34

BEST PRACTICE OR INNOVATION


Short Title/Caption of Best Practice Instructor Demonstrations / Student Projects

QRP Indicator Number & Name C-251 Pass Rate of 80%

QRP Scores Actual: 92 Target: 100 Threshold: 100

Select One: X Best Practice □ Innovation

What is the Best Practice/Innovation?

Detailed instructor demonstrations.

Why is this considered a Best Practice or Innovation?

All learning activities are demonstrated by the instructor rather than just having the student work as a trial by error method.

How has this impacted on the high-level results for this program?

Students learn topics on a deeper cognitive level which transmits to better project quality and scores on assessment.

35

WTCS QRPDS SCORECARD ANALYSIS WORKSHEET

Check One: (two worksheets should be completed—one for target score analysis and one for threshold score analysis.)

TARGET SCORE ANALYSIS

X THRESHOLD SCORE ANALYSIS


Indicator Actual Target Threshold What practices might be causing this performance?

C651 Pass Rate For Minority

50 60 50 Some of our minority students enrolled within the Marine Program have strong cultural beliefs and are committed to these beliefs. The commitment/culture will sometimes interfere with attendance, thus relating to students either dropping out or not completing the full program. The instructors do try to work with these students but sometimes the student cannot commit to attending even for this type of make-up assignments.

F451 Second Year

53.33 64 53.33 One student had dropped out of the program and because of the format (3 semesters) we use the spring semester to adjust enrollment.

37

POTENTIAL SOLUTION/ACTION


Short Title/Caption of Solution/Action

Enrollment Adjusting for Retention

QRP Indicator Number & Name F451 2nd Year Retention

QRP Scores Actual: 53.33 Target: 64 Threshold: 53.33

Description for Potential Solution/Action: (Write a few sentences to describe what potential solution/action your team may undertake to improve the performance of this indicator.)

We found it best to keep retention and enrollments constant with adjusting students’ enrollment doing January/Spring semester. Adjustments may vary depending on fall enrollments.

Rationale for Potential Solution/Action: (Write a few sentences to explain why this action is likely to improve the situation along with any concerns the team may have about pursuing this action.)

We have been practicing enrollment adjustments for two years now. We look at total students within the program and amount of graduating students and those students who will be competing their last semester. Spring adjustments are made in accordance to all of these values. This has also improved attention and retention.

39

FUTURE TRENDS AND EXTERNAL FACTORS


Future Trends

National Technicians Certification by the industry may require changes in curriculum.

New emerging economy means dealerships may need to adapt efficiency in order to succeed.

High tech engineering will force constant upgrades in technical training for entry level positions.

External Factors

35% fewer dealerships now than before the downsizing in the economy.

Dealers have been forced to depend on service departments to make up for lost revenue. The end result has been a stronger dealership.

Employment Trends

Local

Certifications may require graduates to have minimum certification to be employable.

State

Certifications may require graduates to have minimum certification to be employable.

National National/International specialist programs offered by Associated Marine program will require testing to gain a special status for technicians.

Program Improvement Plan

43

ACADEMIC PROGRAM IMPROVEMENT PLAN

PROGRAM: Marine Repair Technician

Defined Outcome: Implement Program Modification Perkins?

Responsibility Timeline Resources

Action Plan/Action Items: Develop introduction to CAN-BUS, 3 credits.

Submit program modification proposal.

Purchase CAN-BUS compatible Marine engines.

Update program catalog pages.

Todd Larson

Mike Boyle

Marine Instructors

Marine Instructors/Mike Boyle

Jan. 1, 2014

Fall 2012

2012-2013

Curriculum Resource

None

Major Equipment Plans

WTCS QRP Indicator Name & Number: (from those potential solutions selected from the WTCS QRPDS Analysis)

Update: (A mid-year and year-end update will be required each year during implementation.) May 2013 The program modification has been submitted. The program pages will be updated Fall 2013. Introduction to CAN-BUS development is moving forward. Reference materials, course description and course outline have been completed. WITC has approved the purchase of a CAN-BUS compatible engine for Fall 2013. January 2014 Introduction to CAN-BUS has been developed. Instruction will occur spring of 2014. CAN-BUS compatible engine to be purchased in January. May 2014 All of the action items have been completed. The marine industry has supported the program modification. January 2015 No additional updates

45



Defined Outcome: Attain TSA state assessment standards Perkins?


Action Plan/Action Items: Submit phase 1 to WTCS.

Develop TSA rubrics/assessment methods.


2012-2015 N/A


Update: (A mid-year and year-end update will be required each year during implementation.) May 2013 The implementation of phase 1 for TSA has not been started. It will be started Fall 2013. January 2014 The college is still developing the model for unique program TSA implementation. May 2014 The TSA process is to start fall of 2014. January 2015 Initially, the state wanted the MRT to be in the same TSA as the MOPPT. However Karen Barr must be thinking that the MRT would be a standalone TSA as we have not heard word on this change as of yet.

47



Defined Outcome: Upgrade Facilities Perkins?


Action Plan/Action Items: Expansion of test cell test area.

Remodeling Welding lab.

Kevin Rowe 2012-2015 Funding


Update: (A mid-year and year-end update will be required each year during implementation.) May 2013 The welding lab will be remodeled this summer. The test cell test area will be divided into separate test centers. This change will increase efficiency, student learning, and reduce safety concerns. January 2014 Welding lab has been remodeled. Test cell has been divided into separate test centers. Both areas have been used for evaluation fall of 2013. May 2014 All of the action items have been completed. Engine hoist availability needs to be improved. This will be tied to the facility planning in the fall of 2014. January 2015 Hoist system was forgotten about during major equipment planning. Assuming it is too late now and will be on 2016 major equipment list.

49



Defined Outcome: Program promotion Perkins?


Action Plan/Action Items: Research power boat racing and fishing tournaments in the Midwest. Provide program marketing materials to selected events.

Meet annually with marketing to develop annual marketing plan.

Promote spring and fall program enrollment. Monitor adjustments to enrollment capacity depending on fall enrollments.

WITC Marketing


2012-2015 Marketing Support

WTCS QRP Indicator Name & Number: (from those potential solutions selected from the WTCS QRPDS Analysis) F451 2nd Year Retention

50

Update: (A mid-year and year-end update will be required each year during implementation.) May 2013 Have met with marketing group to develop an annual marketing plan. Research will be done over the next few months on power boat racing and fish tournament sponsorship. January 2014 Marketing plan was not received. Will schedule a meeting during the spring semester to set an annual marketing plan. Monitoring of adjustments needed for enrollments continues. Antique Outboard Motor Club had the National meet in August. Tim Edwards setup a booth at the event to promote Marine Repair. Power Boat Racing Association was not receptive to promotions. They wanted WITC to attend all meets. Fishing tournaments were too expensive for promotion of the program. May 2014 The marketing plan has been developed in May of 2014. The program will join the Wisconsin Marina Association to increase exposure across the state. The program webpage needs updating. January 2015 Marketing: New commercial was created and is in rotation with other college commercials. Photo shoot was completed & photos are being used in promotions. Some of the website has been updated. A page that still needs improvement is 1) Real Experience: Pictures are 15 years old. Have not joined the WI Marina Association yet but the membership will happen this spring 2015.

51



Defined Outcome: Improve methods to gather 6-month follow-up graduate statements

Perkins? Responsibility Timeline Resources

Action Plan/Action Items: To promote Marine Facebook page with Marine graduates.

Encourage graduate students to interact on MRT Facebook page.

Promote survey MRT Facebook page.

Marine Instructors 2012-2015 N/A.


Update: (A mid-year and year-end update will be required each year during implementation.) May 2013 These action items have been completed. This practice will continue. January 2014 This practice continues. Employment opportunities for current and graduates are posted on MRT Facebook page. May 2014 All action items have been completed. January 2015 Nothing more to report

marine repair technician · 2017. 12. 6. · three facebook ads targeting wisconsin, age 17 or...

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