mark carey value summary
TRANSCRIPT
Mark Carey
O Well qualified and experienced consultant
and manager delivering sustainable
business change
O Strategic, holistic and collaborative
approach to people, process and
technology change
O Multi-disciplinary skills founded on a
learning and development background
O Extensive experience embedding change
solutions into daily operations in small to
mid-market organisations and business
units
O Management and hands-on experience in
diverse professional services and
technical solutions
O Extensive project management experience
across full lifecycle
O Process, communications and stakeholder
engagement expertise
• Master’s degree
• Organisational development, change management, human systems, research methods
• Teacher education
• Education, English, History, Communications, Social Sciences
• Professional training
• Includes PRINCE2 Project Management, Social Media communications, Online solutions
• Coaching and personal change management
Strong academic and applied education
•>15 years end-to-end consultancy, stakeholder engagement and project management implementing people, process and technology change solutions in a range of industries
•10 years at Multibase embedding people and process change solutions across business functions, improving individual and organisational capability
•Managed and developed two professional education, publishing and advocacy organisations
•Secondary, tertiary and community teaching - curriculum change and learning materials development
•Extensive writing, publishing and presenting - commercial and professional
Multi-disciplinary professional and management experience
Skill areas
•>100 ICT-enabled change solutions
•Web, online learning, communications
•Cloud infrastructure
•Mobile solutions
•People and process change solutions
•Operations management
•Business development & marketing
•Ecommerce and online payments
• Infrastructure management
•Proposals, orders, and contracts
•Communications
•Multibase – marketing programs
•Multibase – customer engagement
•AEN – membership services
•Education and training
•Research projects
•Publications
•Training events
•Major business change
•Multibase – new business lines
•UWS – new services
•AEN – organisational development
Examples
• Multibase – Web/Mobile business unit capability
• Multibase – Web/Mobile business unit establishment
• Multibase – eCommerce products
• Multibase – Online products
• Multibase - Introduced new project standards
• UWS – PDC professional development program
• AEN – organisational development
Examples
•>50 client projects integrating people, process & technology change
•Rebel Intranet, SRG LMS, NFP Online, UWS, SA Government, Starlight, Georg Fischer, ETA
• Internal technical projects
•eCommerce services, hosting, Livesite catalogue/CMS
•Business projects
•Events – exhibitions, conferences, training
•Marketing – programs, campaigns, projects and documents
•Business development process change
•New services development
•Process design projects
•Telstra – Global Roaming, BigPond backup, EDI, BigPond fraud control
•Projects in education
•Team and school-wide change
•Professional training programs
•Publications
Examples
•Multibase – IT services firm
•Developed Web & Mobile business unit
•Developed Team & individual capability
•Developed new business development & marketing processes
•Developed capability to deliver new technology products and services
•Multibase clients – many industries
•More than 50 ICT-enabled change projects
•Telstra – Big Pond
•Process design for business change project
•AEN – Member association
•Managed development of a member organisation from an idea to reality
•UWS – Professional Development Centre
•Managed change from financially unviable course provider to profitable business
•Schools
•Team and school-wide curriculum change
Examples
•Strategy and planning for technology/ process change projects
•Rebel, Starlight, NFP Online, Abel Tasman, Gloucester Shire, Buloke Shire, ETA, SA Treasury & Finance, NSW National Parks, GM Cabs
•Product and service strategies for Multibase
•Delivery of ISP, hosting, ecommerce, CMS, services, development services
•“One page plans”
•“The Customer Journey”
•Business change analysis and strategy
•Marketing development services
•Local Government market research
•Vendor partner analysis
•Mobile business unit analysis
•Business plans
•UWS – Continuing education
•AEN – Business plan
Examples
•Planned and managed change and project communications in:
•Major projects e.g. NFP Livewire, Rebel Intranet, SRG LMS, SAI contract negotiations, Unifleet governance
•Minor projects e.g. email change, hosting transition, relocation
•Trade show campaigns e.g. AHRI
•New processes to improve customer service, sales, business analysis, marketing, ordering and fulfilment
•Planned and managed marketing and client communications:
•Marketing programs e.g. CMS
•Customer engagement projects
•UWS – managed communications for course and conference programs
•AEN – managed communications for member services, conferences, courses, publications
Communications Management
•Multibase – influencer and thought leader for change projects
•Planned and managed stakeholder engagement for 50+ client projects
•Developed strategy, managed engagement, coached team members
•Clients include government, commercial, education, NFPs
•Starlight – Star Day management system
•Rebel – Intranet, Mobile OHS Audit, LMS
•Oxfam, Anglicare – online ecommerce systems
•GM Cabs – mobile taxi payments
•Roche Diagnostics – Accu-chek Extra, web site
•Multibase – advised managers for large clients e.g. Stella, SAI Global, Wesfarmers, SA Treasury
Examples
•Teacher training and 15 years experience
•Training and experience for coaching and personal change
•Demonstrated understanding of adult learning principles
•Extensive curriculum program development
•Development and publication of learning materials – education, Multibase, clients
•Managed and presented training programs e.g. UWS, AEN, Rebel
•Managed development of Multibase client training services
•Action-learning programs
Examples
•> 10 years at Multibase
•Management and improvement contributions across most business functions
•Managed people in matrix/ direct roles
•Developed and negotiated Ts & Cs, contracts, service agreements, pricing
•Problem solving in customer relationships, technical problems, communications, HR
•5 years managing two small businesses
•P&L, operations, compliance, planning, communications
•Implemented standards and policies
•Compliance - financial, R&D, tax, WHS
•Policies for social media, spam
•Improved governance of problem projects
•Introduced new standards
•Extensive experience costing and managing project budgets
Examples
•Expert in all MS Office software – can also teach and support
•MS Project, Photoshop, Balsamiq, MYOB
•Web CMS tools
•Operations and technical experience with cloud services
•Online, SaaS and hosting solution consultancy
• IT services management
•Social media marketing, SEO and SEM
Key skills
