Market EyeTMT investment conference

Darren Stanley, CEO

7 November 2018

Corporate history

A trusted brand that manages information in complex environments

▪ Formed in 2007

▪ Origins in providing specialist advisory, training and

technology services to federal government departments

▪ Services delivered predominantly under long-term contracts

▪ Expanded into the private sector and into state & local

governments

▪ Listed on ASX in November 2014

▪ Continued to grow organically and diversify solution &

software offerings

▪ Successfully undertaken several acquisitions since listing

▪ Now a pure play software and technology company

successfully pivoting to SaaS

▪ Industry leading margins and strong growth across national

security, defence, eHealth and all levels of Government

▪ Leader in secure, scalable enterprise information

management solutions with a global focus 2

Armistice Day 2009 in Afghanistan

Running the country remotely – April 2014

Leading software & tech company…

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With genuine differentiators and a clear purpose: ‘To keep people and information

safe’

With Unique IP

Proven Pedigree

Scalable SaaS

Solutions

Long-term Revenue Contracts

Best Practice EBITDA Margins

Strong growth (right markets,

right time)

Strong & aspirational leadership

A focus on IP scalability

Research & DevelopmentSecurity, Risk, Identity, Military, Intelligence, Health,

Information Management

AdvisoryBusiness Transformation, Enterprise Risk,

Digital Transformation, Enterprise Content

Management, ICT Strategy, Enterprise Service

Management

SolutionsBespoke Design & Build, System

Integration

Managed ServicesService Desk, Service Management, Field

Services, Service Operation, Support

Services, Facilities Management

IT as a ServiceUnified Comms, Desktop

management, Application,

Infrastructure, Network, Data

Centre, Control Centre

Software as a ServiceECMaaS, IDaaS, VCaaS

Integration Platform

as a ServiceHealth IPaaS

Platform as a ServiceServiceNow®, Microsoft Azure ®,

Amazon Web Services ®

Infrastructure as a

ServiceCitadel Cloud, Microsoft

Azure ®, Amazon Web

Services ®

ProductsLaboratory Information Systems, eBloods, Kapish

eDRMS Productivity Suite, Assured Identify

Management, Citadel Information Exchange (CiX)

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Citadel-IX

Citadel-IX, is a modular SaaS platform designed to provide both domestic and international

customers with secure, flexible options to manage their enterprise information

• Deployable within 1 hour, highly scalable, latest technology and software to support cloud-first strategies

• Australia's first content manager cloud hosted solution certified to run in Microsoft’s new Azure Central at Protected level

• Designed to provide both domestic and international customers with secure, flexible options to manage enterprise information

• Connectivity anywhere, anytime and from any device

• Supporting over 24,000 users across different clients and has Standing Offer Arrangement contracts that can be leveraged by any Government Agency across Australia

• Significant recent wins and several additional large clients in the pipeline across State, Federal and Local Governments

• Expectation is to sign one new business to Citadel-IX every month in FY19

• Target industries include Federal, State and Local Government, and highly regulated industries (Transport, Health, Education, Financial Services)

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Citadel-IX can dynamically scale to process both large and small data volumes, which can be

securely accessed anywhere and anytime

Citadel-IX

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Department of Transport

and Main Roads

• Citadel-IX platform to support

approximately 7,500 users and

25 TB of data

• 12 year contract, signed

November 2017

• Solution to manage enterprise

information and migrate legacy

data and systems as a cost

effective solution

Brisbane City Council

• Citadel-IX solution providing

secure access to enterprise

information for approximately

7,300 users and 25 TB of data

• Provision of managed service

on Citadel-IX Platform on a per

user per month basis

• 10 year contract, signed May

2018

NSW Office of Sport

• NSW Government has brought

multiple Agencies together

under the Office of Sport

• Provision of managed service

on Citadel-IX Platform on a per

user per month basis

• 9 year Hosting & Support

Contract

• Integration with NSW

Government Identity

Management Service

Department of Treasury and Finance (DTF), Department of

Premier and Cabinet (DPC) and Victoria Public Sector

Commission

• DTF has moved their support

partnership to Citadel after 10

years with an alternative

supplier

• Shared Service for DTF, DPC

and Victorian Public Sector

Commission (~3,000 users)

• Contract signed March 2018

Featured Clients

Citadel-IX

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vResponder

Virtual Responder (vResponder) is a citizen-centric digital platform designed to keep people

safe and assist responders to deal with workplace and national security threats

• The platform is designed to allow real-time video uploads and

information capture in order to enhance risk reporting and

supporting industries with high personnel risk (such as Defence,

Mining, Mass Transport and Insurance)

• The platform provides a digital means to report risks or

emergencies and receive automated prompts on required actions

such as immediate risk reduction actions and follow up

requirements according to industry and workplace standards and

procedures

• The platform provides advanced data analytics to assist

Management in decision making to improve environment safety (for

example, incident occurrence by location, mitigation measures)

• This platform supports a range of industries including Defence,

National Security, Health, Emergency Services, Education and

Financial Services (including Insurance)

• Deployment with Crime Stoppers in progress

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Scalable Solutions Driving Growth

77.3

98.8 108.5

FY16 FY17 FY18

Revenue ($'000)

FY16

FY17

FY18

20.4

30.1 34.0

FY16 FY17 FY18

Statutory EBITDA ($'000)

FY16

FY17

FY18

2.2 2.3 2.4

2.2

3.9 4.4

FY16 FY17 FY18

Dividends since IPO ($'000)

Final dividend

Interim dividend

16.9

24.0

32.5

FY16 FY17 FY18

Earnings per share (cents per share)

FY16

FY17

FY18

Kapish

• Rapid new product development process finalised. Released 2 new products to market and updated an additional 6 products to further strengthen product suite

• Content Manager used as core of Citadel-IX SaaS solution. The next stage of development is the Citadel-IX platformwhich can provide enterprise information management using any vendor solution (including SharePoint, Objective or OpenText etc)

• Attained Gold Status as a Microsoft Partner and have deepened the relationship for co-selling of the solution on the Azure stack

Charm

• Platform redeveloped to a fully hosted solution (CharmWeb) to enable rapid expansion of the customer base. First

deployment in July 2018

• Continuing to expand platform utilisation, with plans to support major customers internationally in FY19

Anaesthetic Private Practice (APP)

• EPS accretive bolt-on to Citadel's existing capabilities in eHealth, broadening SaaS offerings

• Platform can be readily extended into other specialisations including oncology, neurology, psychiatry and orthopaedics

• Business development is focused on leveraging Health sector relationships, particularly in NSW and Victoria, to grow

APP across private, into public practice, and across other health specialties

Acquisition Strategy Adding Value

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Expanding Customer Base

• In excess of 180,000 users across software and

managed service solutions

• Average tenure of contracts remains > 4 years

• Growth driven by subscription based models

with more expected in FY19

• Total pipeline now in excess of $800m with

approximately 60% now in SaaS opportunities to

new and existing clients

• Targeting at least 1 new Citadel-IX customer per

month for FY19

• Citadel-IX and vResponder now deployed on

Microsoft AppSource and available to a global

audience. Other products in-train. 0

5

10

15

20

25

FY15 FY16 FY17 FY18

Num

ber

of

contr

acts

Financial year

Business Significant Contracts

Significant SaaS Contract Growth

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Q&A

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Appendices

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Transaction highlights

Strategic rationale

Key outcomes for

CGL

Board of Directors…

Mr Kevin McCann, AM

Chairman & Independent Non-

Executive Director

▪ Former Chairman of Macquarie Group and Macquarie Bank. Origin Energy Limited, Healthscope Limited

and ING Limited

▪ Chairman of Telix Pharmaceuticals Limited and the Sydney Harbour Federation Trust, a Director of the US

Studies Centre and Governor of Queenwood School for Girls

▪ Co-Vice Chair of the New Colombo Plan Reference Group, as well as a member of the Male Champions of

Change. Member of the Order of Australia in 2005. Presiding Pro Chancellor and former Fellow of the

University of Sydney & Former Chair of the National Library of Australia Foundation

▪ Bachelor of Arts and Law (Honours) from Sydney University and Master of Law from Harvard University.

Dr Miles Jakeman

Deputy Chairman & Executive

Director

▪ CGL co-founder and Managing Director from inception to 2016.

▪ Chair of UK Aim listed GetBusy plc, and Chair of ASX listed company Department 13 Limited

▪ Highly skilled in business strategy, security risk management and staff development.

▪ Extensive experience working overseas with multinational companies with full P&L responsibility.

▪ PhD Asian Studies and a PhD in Business Leadership.

Lieutenant General Peter Leahy,

AC (Rtd)

Independent Non-Executive Director

▪ Retired in 2008 as the Chief of Army.

▪ Professor and Foundation Directors at the National Security Institute at the University of Canberra.

▪ Chairman of the Salvation Army Red Shield Appeal Committee in the ACT, Chairman of ”Soldier On”,

Member of the Defence SA Advisory board and Chairman of the Australian International Military Games

(Invictus).

▪ Member of the Australian Institute of Company Directors and a Director of Codan (ASX: CDA) and Electro

Optic Systems Holdings (ASX: EOS).

Ms Anne Templeman-Jones

Independent Non-Executive Director

▪ Over 20 years’ experience in institutional and commercial banking, wealth management and insurance.

▪ Significant experience as a Chair and non-executive director of listed and unlisted entities.

▪ Strong audit background and currently a Director of the Commonwealth Bank of Australia, WorleyParsons

Limited and GUD Holdings Limited.

▪ In addition, Anne was formerly a Directorof Cuscal Limited and HT&E Limited, and former Chair of the

Financial Advice Licensee Subsidiary Companies of the Commonwealth Bank of Australia.

Mr Mark McConnell

Non-Executive Director

▪ Founder of New Territories Investments (NTI), a private equity fund focussed on clients in North Asia.

▪ Extensive experience in acquisitions, capital raising and strategy.

▪ Member of multiple private boards and previously served on several public company boards.

▪ BSc and MBA and is a fellow of AICD.

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Transaction highlights

Experienced management team…

Mr Darren Stanley

CEO

▪ Strong tech background gained from working internationally and domestically in a range of Executive

roles.

▪ Prior to joining CGL, Darren worked in senior positions with the Commonwealth Bank and SMS

Management & Technology where he managed Banking, Finance and Resources Industry verticals.

▪ Darren was also an Officer of the Australian Army Engineer Corp with postings all over the world

including Asia and the Middle East.

▪ His skills cover business strategy, client and staff management, business development, operational

excellence and leadership.

Ms Jenny Martin

CFO

▪ Experienced senior executive with a diverse career focused on working in dynamic, demanding, and

complex organisations

▪ Jenny is a Chartered Accountant with over 20 years’ experience working in finance, particularly in senior

finance roles in listed public company environments

▪ Jenny commenced with Citadel in August 2018, bringing significant experience in financial management

of technology and professional services organisations, with a focus on performance improvement,

treasury management, mergers and acquisitions, and corporate governance.

Mr Robert (Andrew) Burns

Group Manager, Acquisitions and

Strategy

▪ Andrew was previously CFO and Company Secretary from 2008 until 20 August 2018. Prior to joining

CGL, he spent 10 years with GE in various leadership roles including Finance Manager of GE

Healthcare ANZ and Six Sigma Quality Leader for GE Healthcare Financial Services globally.

▪ Andrew is a proven leader of change with strong competencies in financial management, accounting,

and process improvement techniques.

▪ Chartered Accountant, graduate of the AICD, as well as a Six Sigma Master Black Belt and an alumni

member of Australian Graduate School of Management’s MBA Program.

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Transaction highlights

Experienced management team…

Mr Stephen Lynch

General Manager

▪ Stephen is GM Health and has over 28 years’ experience in the Health Industry in Australia and

internationally as a manager, sales executive and health strategist.

▪ Previous roles include COO of Global Health where he was active in the e-Health reforms and involved in

projects for secure message delivery to GP’s and other primary care providers. Stephen also worked at

Digital Equipment Corporation (DEC) as the Business Development Manager for the Health industry and

remained in that role through their merger with Compaq Computer Corporation (now Hewlett Packard).

Mr Mike Ricketts

General Manager

▪ Mike is GM Technology & Integration. He is also responsible for the creation and management of the

company footprint in Melbourne and the expansion of operations in South Australia.

▪ He has extensive management experience working with medium and large businesses across a range of

industries with a particular emphasis on sales, operational leadership and change management. His most

recent experience in the technology space has seen him lead large scale, complex deployments into the

education and government sectors.

Mr Brent Kuhl

General Manager

▪ Brent is GM Solutions and has over 15 years’ experience in technical delivery and is responsible for

Citadel’s product development and ICT operations. He has held management roles in Software

Engineering, IT Operations, Service Delivery and Consulting in Australia and abroad.

▪ Brent has extensive management experience managing large development teams and delivery innovative

products to consumers, government and enterprise.

▪ Prior to joining CGL, Brent work as the APAC Manager of Application Services for SMS Management &

Technology, specialising in delivery of cloud applications to clients throughout Australia & Asia.

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Transaction highlights

Experienced management team…

Mr Ryan Harris

General Manager

▪ Ryan is GM Capability and Delivery and has an extensive background in leading IT and project teams

through complex, high profile and innovative engagements. His expertise supports clients across a range of

industries including Financial Services, Utilities, Public Sector, Health, Education and Resources.

▪ Ryan has expertly built strong partnerships with vendors, clients and industry leaders to develop and deliver

high quality products and solutions, aligning himself as a strategic partner with the capability to deliver the

technical expertise required.

▪ His background in Business Intelligence and Consulting with global clients has positioned Ryan as a credible

leader in the delivery of large scale project and product implementations with top tier clients, with the support

of the first class, high performing teams he builds.

Mr Robert Hartley

General Manager

▪ Robert is GM Defence and National Security with a responsibility to oversee all client engagement across a

portfolio including Intelligence Agencies, Home Affairs, Policing and Public safety as well as Defence.

▪ Robert has experience managing multi-disciplinary teams across the ambit of secure agencies including

international engagement in Afghanistan, Mongolia, Indonesia, Japan, England and the United States. In his

current role Robert’s primary focus is working hand-in-hand with our clients to leverage the suite of Citadel

enterprise services and solutions to add value to their businesses. Most recently Robert has been working

with our clients across the secure portfolio to solve problems arising from the rapid proliferation of sensitive

information and the pressing operational need to share and transmit this information securely.

Ms Jennifer Miller

Head of Product

▪ Jen is the Head of Product, with over 15 years’ experience in product, project and operational delivery. She

is responsible for developing and delivering Citadel’s product vision, strategy and roadmap.

▪ Jen has extensive experience across industries and roles, including all levels of government, financial

services, aviation, mining and resources, and Health. She is passionate about working with organisations to

deliver business value and operational efficiencies.

▪ Prior to joining Citadel Group, she was the National Agile Principle for SMS Management and Technology,

where she worked with clients on Agile transformation programs, go-to-market strategies, and building agile

capability with consultants and clients.

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Case study: Secure Enterprise Information

Management

Greenfields Secure Cloud Information Management

Solution

▪ Over 7000 seats on a 12 year SaaS contract

▪ Chosen because of history delivering secure managed

services;

▪ Provide an ‘end-to-end’ solution: scoping, training, migration,

integration, security and service support;

▪ Migration of data from over 400 legacy Lotus Notes databases;

▪ Complexity of providing a cloud service to rural and remote

offices;

▪ Contract written as a Standing Offer Arrangement available to

all Federal, State and Local Governments. Has been leveraged

by two new customers;

▪ Solution now being leveraged to provide SharePoint workflow

services for management of Development Applications;

▪ Model is replicable into other Government and Corporate

clients in regulated markets.18

Case study: Business-critical software

Delivering e-health integration in a disconnected sector

▪ Our modular solutions include amongst others:

– Order placement and management

– Positive patient identification

– Specimen and Image handling

– Point of care testing (POCT)

– Biochemistry, microbiology and haematology

– Molecular diagnostics and molecular genetics

– Immunology, oncology and anatomical pathology

▪ We run the largest Australian-based laboratory information

system supporting over 34 laboratories, 3500 laboratory

staff on a 24/7 basis;

▪ Over 50,000 daily transactions (approx. 40% of all public

hospital tests nationwide);

▪ Hold 28 years of patient histories for data analytics/BI; and,

▪ Leveraging this case study into other health areas.

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Case study: Knowledge Management

Largest Enterprise Information Management solution in

Australian Government

▪ Chosen because of pedigree as a security specialist;

▪ Provide an ‘end-to-end’ solution: scoping, training, migration,

integration, security & service support;

▪ Over 110,000 users (30,000 log in every day) accessing over

400 million electronic objects from across the globe;

▪ Size and complexity of this deal usually reserved for global SIs,

but in this domain we are seen as an obvious Strategic Partner;

▪ Contract has been held since 2005 including progressing

through three further ‘market retests’; and,

▪ This model is replicable into other Government and Corporate

clients in regulated markets.

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Case Study: Digital Solutions Integration

Setting a new benchmark in health - The New Royal Adelaide Hospital (NRAH)

▪ Sole provider of unified communications to NRAH,

responsible for design, installation and maintenance

of systems and components:

– Technical suites (operating theatres)

– Lecture theatre supported by six additional

learning spaces

– Check-in, Location and Way finding Kiosks

– Supporting networks

▪ Installation completed in 2016;

▪ Contract initially delivered $29m in revenues for the

design and construction phases;

▪ Then we entered into the first 5 year term of a

maintenance agreement; and,

▪ Additional technology refreshes expected throughout

life of PPP.

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The information contained in this presentation prepared by The Citadel Group Limited (ASX:CGL) is

not investment or financial product advice and is not intended to be used as the basis for making an

investment decision. This presentation has been prepared without taking into account the investment

objectives, financial situation or specific needs of any particular person. Potential investors must make

their own independent assessment and investigation of the information contained in this presentation

and should not rely on any statement or the adequacy or accuracy of the information provided.

To the maximum extent permitted by law, none of the CGL Group of Companies, its directors,

employees or agents accepts any liability, including, without limitation, any liability arising out of fault or

negligence, for any loss arising from the use of the information contained in this presentation. In

particular, no representation or warranty, express or implied, is given as to the accuracy, completeness

or correctness, likelihood of achievement or reasonableness of any forecasts, prospects, statement or

returns contained in this presentation. Such forecasts, prospects, statement or returns are by their

nature subject to significant uncertainties and contingencies. Actual future events may vary from those

included in this presentation.

The statements and information in this presentation are made only as at the date of this presentation

unless otherwise stated and remain subject to change without notice.

Important Notice and Disclosure

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CONTACTSDarren Stanley, CEOPhone: +61 2 6124 0800Mobile: +61 412 557 993Email: darren.stanley@citadelgroup.com.au

Ronn Bechler, MD Market EyePhone: +61 3 9591 8901 Mobile: +61 400 009 774 Email: ronn.bechler@marketeye.com.au